Overview
Cendyn CRM is a powerful, next-generation platform designed to unify guest data and deliver hyper-personalized marketing. Its advanced segmentation and AI-driven analytics help boost revenue and elevate guest experiences. However, it may require dedicated setup and configuration, and smaller properties might find it feature-heavy for their needs.
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Starting Price
Custom
Cendyn CRM Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What Is Cendyn CRM?
Cendyn CRM is a comprehensive customer relationship management (CRM), and customer data platform (CDP) solution specifically built for the hospitality industry. It unifies guest data from diverse sources, creating a single, accurate profile for each guest. This robust system empowers hotels to execute hyper-personalized marketing campaigns across multiple channels, including email, SMS, and social media, ultimately driving profitable revenue growth and fostering enhanced guest loyalty through data-driven insights.
Cendyn CRM Pricing
Cendyn CRM pricing is customized based on your hospitality business’s size, location, and specific needs.
Cendyn CRM Integrations
The software supports integration with multiple systems and platforms, such
- OpenTable
- Oaky
- RoomKeyPMS
- SiteMinder
- Amadeus
- Salesforce
- Revinate
Who Is Cendyn CRM For?
Cendyn CRM is ideal for a wide range of hospitality businesses, including:
- Hotels and resorts
- Casinos and entertainment venues
- Hospitality groups and chains
Is Cendyn CRM Right For You?
If your business relies heavily on personalized guest engagement and brand loyalty, Cendyn CRM software could be a strong fit. Its marketing automation and unified data profiles are particularly effective for hotels, aiming to boost direct bookings and reduce third-party dependency.
Still doubtful if Cendyn CRM is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Cendyn CRM Features
This feature consolidates data from over 200 hotel systems including PMS, Spa, and Golf to create a single, real-time guest profile. It enables hotels to understand guest lifetime value, centralize data access across departments, and drive consistent, personalized interactions based on accurate insights.
This feature empowers marketers to build and launch personalized, multi-channel campaigns using an intuitive drag-and-drop Journey Builder. From pre-stay to post-stay, it supports email, SMS, and social channels with dynamic landing pages, integrated booking engine coupons, pre-designed templates, and built-in approval workflows.
This feature allows hospitality teams to create unlimited guest segments using real-time filters such as booking behavior, preferences, location, and spend. The audience builder supports geotargeting and dynamic content delivery, ensuring highly relevant, timely communication that increases guest engagement.
This feature delivers real-time analytics powered by artificial intelligence to reveal patterns in guest behavior and campaign performance. It enables predictive targeting, improves personalization, and helps identify key business drivers to support smarter marketing and operational decisions.
This feature provides an integrated B2B sales solution that tracks leads, manages corporate accounts, and supports revenue growth. It centralizes profile, reservation, and production data, offering robust reporting and tools for sales teams to streamline performance tracking and opportunity management.
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