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Setmore

Setmore

Last Updated

Key Takeaways

Generated from the text of customer reviews

Setmore is a cloud-based appointment scheduling platform used by boutique hotels, spas, salons, tour operators, managing bookings, staff calendars, and guest communication. Users consistently point to its ease of use, real-time booking, and automated reminders as strengths. Recurring complaints include unreliable Google Calendar sync requiring frequent reconnection and limited options for customizing the interface or branding. Recently it introduced multiple-service bookings, which allows customers to schedule several services in one session, and a real-time "Activity Stream" to track scheduling updates.

Our Verdict

Setmore suits small and mid-sized service businesses that need dependable, self-service booking without a complicated setup. It performs well for operators running straightforward scheduling across multiple staff members or services. Pricing is notably lauded for being accessible and reasonable. We recommend Setmore to solo operators and small service businesses needing free online booking, automated reminders, and payment processing for teams of up to four.

Setmore Specifications

  • Reservations And Booking
  • Guest Management And CRM
  • Reporting And Analytics
  • Mobile Access And Contactless Services

Setmore Features

Booking Page

This feature gives businesses a shareable, customizable online page where customers can view availability, select services, and book appointments directly. Businesses can add branding, service details, and staff options, then share the link via website, social media, or a QR code. It removes the need for phone-based scheduling and lets customers book at any time.

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Class Booking

Setmore allows businesses to manage group sessions such as classes, webinars, or guided tours through a single booking tool. Managers can set attendee caps, monitor registrations, and adjust availability as seats fill up. This works well for businesses running recurring group sessions like fitness classes or educational workshops.

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Live Receptionist

This add-on connects businesses with a team of live receptionists who answer calls and book appointments on their behalf around the clock. It helps businesses stay reachable outside normal operating hours without hiring in-house staff. The feature is available as a separate paid add-on in the US.

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Payments

Setmore supports online and in-person payment collection through integrations with Stripe, Square, and PayPal. Businesses can collect deposits, full payments, or process Tap to Pay transactions directly through the booking flow. This reduces manual invoicing and keeps payment records tied to each appointment.

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Team Scheduling

This feature lets businesses create individual staff profiles with their own login, calendar, and working hours. Managers can assign permission levels, track time off, and view team availability from a single dashboard. It's useful for businesses coordinating multiple staff members across shifts or specialties.

See How It Works

Pros And Cons of Setmore

Pros

  • Easy to learn, for staff and for customers booking appointments

  • Free plan covers unlimited appointments, payments, and a branded Booking Page

  • Clients book and pay on their own, which cuts back-and-forth over email

  • Google Calendar sync adds bookings almost instantly and can block personal events

  • Each service can be color coded, and one view shows every team member’s availability

Cons

  • Branding and interface customization options are limited

  • Payment reports list only a customer’s name, with no email or customer ID

  • No built-in invoicing or consultation forms

Setmore Pricing

Free

Pro

  • Branded Booking Page

  • Email confirmations

  • Accept payments

  • iOS and Android apps

  • Unlimited appointments

  • Team collaboration tools

  • Email reminders

  • Branded Mobile App

  • Everything in Free, plus:

  • Google Reviews

  • Priority support

  • SMS reminders

  • Block customers

  • Custom notifications & reminders

  • 2-way calendar sync

  • Recurring appointments

  • Remove Setmore branding

Disclaimer: The pricing details were last updated on Sep 18, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Setmore Reviews

Total 50 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

10%

3

Stars

10%

2

Stars

4%

1

Stars

4%

Share your experience

KM
Kristen M.

Small-Business, 11-50 employees

3.0

“Scheduling limitations with calendar issues”

Pros

Personally, I appreciate that it lets our appointments be shown publicly while we can still arrange sessions internally and tweak our availability. I also value that it syncs with my Google Calendar and supports offering several services. We rely on this tool every day and enjoy how simple it is to use.

Cons

I've found it frustrating that assigning certain days to a single service isn't possible and I see the Google Calendar sync is unreliable, requiring frequent reconnections.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

7

SM
Stef M.

Small-Business, 11-50 employees

1.0

“Broken integrations and poor support”

Pros

I find it easy to schedule students across multiple staff members.

Cons

Broken Zoom links have caused major issues for us and I feel customer support has been extremely disappointing making me consider alternative vendors.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

2

Functionality

3

A
Anonymous

Not Specified, N/A employees

5.0

“Efficient scheduling”

Pros

My firm has become noticeably more efficient at bringing in leads and handling scheduling thanks to this tool. I chose it mainly because it links with LawPay, allowing me to keep a single payment processor. So far I'm really impressed with how well the product performs.

Cons

Connecting with MyCase would improve my workflow and I find integration with practice management software highly valuable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

View All 50 Reviews

Frequently Asked Questions

What level of support does Setmore offer?

The vendor offers customer support via chat, email, phone, support center, and general resources, such as blogs and guides.

Does Setmore offer an API?

Yes, Setmore offers an API.

What language does Setmore support?

Setmore is available in various languages, including English, Spanish, and Portuguese.

Who are the typical users of Setmore?

Setmore is used by boutique hotels and hospitality businesses, spas and wellness centers, salons and grooming services, medical and healthcare providers, and legal and professional services firms.

Does Setmore have a mobile app?

Yes, Setmore offers native mobile apps for iOS and Android.

What types of pricing plans does Setmore offer?

Setmore offers a Free plan at $0/user/month for up to 4 users, and a Pro plan at $12/user/month. Get in touch for a tailored Setmore cost estimate.

What other apps does Setmore integrate with?

Setmore integrates with various third-party platforms, such as Square, PayPal, LawPay, Google Calendar, Office 365, and Zoom.