Last Updated
Overview
Setmore software provides a comprehensive scheduling platform, aiding hospitality businesses in planning and tracking guest appointments with ease. While it can be difficult to embed booking directly on websites without opening Setmore page, its highly intuitive interface and robust free tier justify the investment.
Setmore Specifications
- Reservations And Booking
- Room Management
- Guest Management And CRM
- Reporting And Analytics
Setmore Features
Automatic Confirmations
This feature triggers immediate email notifications to guests and employees the moment a reservation is finalized. By providing instant verification of booking specifics, it eliminates uncertainty for travelers. This automation preserves administrative resources while ensuring that every scheduled visit is documented accurately.
Email Reminders
Establishments can dispatch automated scheduling updates and helpful arrival notices directly to a customer's primary inbox. These digital prompts maintain high engagement levels by keeping guests informed about their stay. This seamless communication reduces the burden on service staff during peak hours.
Text Reminders
Management can distribute personalized SMS alerts to guests before their scheduled appointments to significantly minimize missed visits. Because mobile messages are typically read faster than emails, this tool protects revenue. It ensures hospitality clients stay aware of their commitments while traveling remotely.
Recurring Appointments
The platform allows operators to schedule a continuous series of bookings to guarantee that preferred guests receive consistent priority. This functionality is ideal for managing long-term corporate stays or regular wellness sessions. It simplifies complex scheduling tasks into a single, efficient entry.
Class Booking
This tool facilitates seat reservations for various group activities, ranging from educational webinars to local guided excursions. It allows managers to monitor attendee limits and maximize participation for every event. Establishments can efficiently scale their services while maintaining precise control over capacity.
Pros And Cons of Setmore
Pros
Very user-friendly and easy to use, including on smartphones
Powerful appointment scheduling with real-time booking and reminders
Manages customer information, payments, and appointment tracking
Enables clients to self-schedule appointments, reducing front desk work
Cons
Limited customization options for branding and interface
Can be harder to get used to than some other scheduling platforms
Setmore Reviews
Total 50 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars10%
3
Stars10%
2
Stars4%
1
Stars4%
Share your experience
Kristen M.
Small-Business, 11-50 employees
“Scheduling limitations with calendar issues”
Pros
Personally, I appreciate that it lets our appointments be shown publicly while we can still arrange sessions internally and tweak our availability. I also value that it syncs with my Google Calendar and supports offering several services. We rely on this tool every day and enjoy how simple it is to use.
Cons
I've found it frustrating that assigning certain days to a single service isn't possible and I see the Google Calendar sync is unreliable, requiring frequent reconnections.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Stef M.
Small-Business, 11-50 employees
“Broken integrations and poor support”
Pros
I find it easy to schedule students across multiple staff members.
Cons
Broken Zoom links have caused major issues for us and I feel customer support has been extremely disappointing making me consider alternative vendors.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
2
Functionality
3
Anonymous
Not Specified, N/A employees
“Efficient scheduling”
Pros
My firm has become noticeably more efficient at bringing in leads and handling scheduling thanks to this tool. I chose it mainly because it links with LawPay, allowing me to keep a single payment processor. So far I'm really impressed with how well the product performs.
Cons
Connecting with MyCase would improve my workflow and I find integration with practice management software highly valuable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Who are the typical users of Setmore?
Setmore is well-suited for a variety of industries and sectors, including boutique hotels, spa and wellness centers, tour booking operators, salons and grooming services, medical and healthcare providers, personal training, and educational institutions.
What language does Setmore support?
Setmore is primarily available in English.
What level of support does Setmore offer?
Setmore offers support via email, and phone.
Does Setmore offer an API?
Yes, Setmore offers an API.
What other apps does Setmore integrate with?
Setmore supports integration with a range of systems and platforms, including Stripe, Square, PayPal, Wix, and Shopify, enabling seamless payment processing and online booking management.
Does Setmore have a mobile app?
Yes, Setmore has mobile applications for Android and iOS devices.
What types of pricing plans does Setmore offer?
Setmore price plans suit different business needs, including a Free Plan at $0 per user/month and a Pro Plan at $12 per user/month. Implementation costs can range from $0 to $15,000, depending on your requirements. Request a personalized Setmore cost quote to find the best solution for your business.