ThinkReservations Reviews

“Connected well with other sites

Pros

Whenever I had a question or needed assistance, It was there to help. I also really appreciated how well it stayed connected with other sites to capture reservations. The pre-arrival and follow-up letters were a wonderful touch too. Even though I only managed one unit with three bedrooms, it still felt like a very valuable resource.

Cons

The biggest downside was the cost since I only had one unit.�It�felt a bit expensive for a smaller setup like mine but the amount of time�it�saved made�it�worth paying for.

“Simple to learn for small properties

Pros

After many years of using it, it has been an excellent fit for my small lodging property. Also the system was simple to learn and whenever I needed assistance, there were plenty of helpful resources available. Their support team was consistently quick to respond whenever I reached out. After 27 years as an innkeeper, we are now closing our B&B.

Cons

I honestly cannot think of any downsides in my case.

“Onboarding team went above beyond

Pros

It has been such a positive experience because the onboarding team has been amazing. As they have been incredibly helpful and have truly gone above and beyond to make sure we have everything we need. They even took time to talk me through things when I was feeling stressed and overwhelmed by the tasks which made a huge difference.

Cons

Like any new system, there's definitely a bit of a learning curve while figuring out how to do everything that needs to be done. That said I am not even sure that's really a true downside so much as just part of getting familiar with�it.

“Messaging setup was simple

Pros

ThinkReservations messaging setup was simple and the support agent was incredibly patient while helping me through the process.

Cons

One thing�it's missing is a blacklist feature.�Plus it�would really help to have a way to flag people who make reservations with false phone numbers and blocked credit cards.

“got support from real person

Pros

One thing that really sets it apart is that we get support from an actual person instead of being pushed toward a pile of help articles or a chatbot. Also the team has been professional, polite and, most importantly, efficient as they clearly know what they're doing. I have even received professional assistance at 10 p.m. on a Saturday night.

Cons

It�is a little on the expensive side and the messaging feature needs some adjustment but those are things we can live with.

“Reporting is a game changer

Pros

The reporting stood out as one of the biggest strengths. Overall it has been a game changer for us and the reservation process is pretty simple with a user friendly display that makes everything simple to follow. Support is also incredibly responsive and feels personal which makes a big difference.

Cons

Honestly I don't have any real complaints. We understood what to expect going in and�it�has ended up delivering far more than what we had before. The only reason I don't regret leaving sooner even more is that now I fully realize just how strong the application has become.

“clean calendar, missing essentials

Pros

Its calendar has a polished, attractive look and the phone support has been great and helpful whenever needed.

Cons

It's missing several important features. Like there should be a way to send actionable quotes so guests can receive a quote and complete the booking online themselves.�It�also needs the option to place a pre-authorization on a credit card for possible damage or incidental charges, plus a way to offer travel insurance.

“allows scheduling emails

Pros

Navigating the calendar is very easy and I also like that the emails look professional and can be scheduled ahead of time.

Cons

A lot of reservation platforms now include website building and hosting as part of the initial setup so�it�would be nice if�this platform�offered that too.

“pretty easy to manage

Pros

The system is very simple to use so it's quick to jump in, handle what I need and move on. Customer service has also been excellent and very responsive whenever support is needed.

Cons

One thing that I feel could be better is adding future dates and updating pricing since that part can be a bit inconvenient. I'd also love to see holidays already pre-marked on the calendar.

“Excellent match for our property

Pros

ThinkReservations turned out to be an excellent match for our property and was very user friendly to handle day to day. Everything felt simple and easy to manage.

Cons

The booking engine wasn't the ideal fit for our property because�it�didn't display availability. The limited integrations were also a drawback.

“accepts credit cards

Pros

Using it has not been a problem and the Booking Engine integrated into my website is a big plus since it allows guests to book online and pay directly with their credit card.

Cons

One issue came up with the automated emails for guests staying longer than a month because each new month of the reservation triggers another round of emails. Thankfully the support team helped me find a workaround and they were excellent to work with.

“Team went above and beyond

Pros

Right from the start the team has gone completely above and beyond to make this system work for me, even though I know my setup has been a unique challenge. They took it on without hesitation and have gone back to the drawing board again and again to make sure the system functions exactly the way I need it to. Huge thanks to them for the constant effort, creative problem-solving and genuine willingness to think outside the box.

Cons

At this point I really don't have any complaints. I am sure there may be a few bumps along the way but I am confident the team will keep helping me troubleshoot because their willingness to adapt, support and assist has been absolutely phenomenal.

“allows credit card payments

Pros

Booking reservations with credit card payments was handled without any hassle and making changes to reservations or setting up reminders was simple to put in place.

Cons

One limitation was that customers could not apply gift certificates online when completing a reservation.

“Made daily work much easier

Pros

ThinkReservations has been an amazing system that has genuinely made our day to day work much easier.

Cons

The limitation is that you still cannot copy to future dates within the same rate type.

“Support understands B&B operations

Pros

One of the best parts of using it is the support team. They really understand how B&Bs operate so the help they provide feels relevant and informed instead of generic.

Cons

The only downside is that the extra commission charged for OTA bookings feels a little on the high side.

“Help screens and videos help

Pros

The software is very user friendly and simple to understand and the help screens and videos make it even easier to learn and use.

Cons

I'd like to see more options for customizing gift certificates.

“room reservation made simple

Pros

Having guests reserve their own rooms has been a huge time saver for us. Moving from a pen and paper system to an online platform completely changed how reservations are handled and made that role much more efficient which has helped us provide better customer service during the booking process. The software is also easy to learn and simple to navigate. Our onboarding specialist was very patient and guided us through every step. Customer support has also been responsive with a good turnaround time when issues come up.

Cons

One thing we really wish�it�had is a maintenance feature that would let us print reports showing room specific items that need attention, such as a broken toilet or mattress wear. I'd also really like to see a true mobile app because using a bookmarked version of the booking calendar through Safari or another browser on an iPhone is not very easy to navigate when working on the go.�It�would also be helpful if they added some kind of calling integration, like JustCall or something similar.

“Everything is pretty simple

Pros

Everything about it is pretty simple and that's a big reason I enjoy working with this software. Overall it also performs really well and has been a pleasure to use.

Cons

Honestly I cannot point to any real issues I have had with�it.

“Manual tasks are now automated

Pros

Switching to it made a noticeable difference for us. Also it is easy to use and a lot of the tasks we used to handle manually are now automated after the migration.

Cons

Compared with our previous system,�this�was a big improvement and I really haven't run into any issues.

“Cuts down on duplicate data

Pros

Booking rooms feels much more reliable with this system because it cuts down on duplicate data and keeps everything organized. It also saves a lot of time since there's no need to manually check which rooms are dirty. Another big advantage is how well it handles many clients at once without creating confusion. The chances of making mistakes are low and the response during urgent situations is very quick which makes daily operations much better.

Cons

One downside is that�it�depends completely on electricity and an internet connection so work can stop when either one is unavailable. There is also a higher risk of cyberattacks or viruses affecting�it. On top of that service delays can still happen at times which can be frustrating.

“More features than any other

Pros

Compared to every reservation system I have used in 20 years of running a bed and breakfast, this one offers more features than any of them.

Cons

I'd still like the option to add a couple of extra questions or set certain fields as higher priority when guests make a reservation.

“great for hospitality businesses

Pros

It has been a really great reservation system for small hospitality businesses. Also it is easy to set up, simple to work with day to day and the customer support team has been consistently dependable whenever needed.

Cons

The biggest limitation is the lack of customizable fields. If you want certain changes made, you have to go through their customer service team and that process can sometimes take a while.

“Simple to navigate for beginners

Pros

Pretty simple to navigate and pick up, even as a first-time user. In short the software looks user friendly right from the start.

Cons

I have been having trouble printing a detailed receipt from a Mac.

“everything integrate well together

Pros

Having the booking tools and accounting features integrated in one system has been a big advantage and the reporting is really useful as well.

Cons

A handful of the reports feel a little limited although they're still far better than most alternatives.

“Handles edits and cancellations

Pros

Our entire team was able to start using this software without much trouble. It makes handling edits, add-ons and cancellations very simple and easy.

Cons

A few additional features would make�it�even better. We host special events like showers, weddings and similar occasions so having a larger section on the calendar to enter and view full event details would be really helpful.

“Increased advance bookings significantly

Pros

Running in a market where in-season occupancy already sits around 95 to 99%, I never expected reservation software to make such a big difference in advance bookings. I only started looking because I had to replace my old property management system after Superinns went out of business. Since switching to ThinkReservations, my advance bookings have gone way beyond what I expected and that is the only real change I made so I can only credit the software. If anyone is thinking about making the move, I'd gladly encourage them to speak with me directly from the perspective of a small inn owner. On top of that the yield management tools are pretty easy to configure and make it simple to boost profits without adding much extra work. It really handles everything I need.

Cons

No complaints at all. The transition was pretty easy because their team handled the entire conversion process, including preserving all of our reservations from the previous year.

“Covers every part of reservations

Pros

They've really covered just about every part of the reservation process so it's rare to run into a situation or scenario where the system doesn't do what it should.

Cons

Honestly I cannot think of any drawbacks.

“Training new staff is quick

Pros

It's very user friendly and simple to use and training new staff on it is quick as well.

Cons

I'd still like to see a few additional features added. What's already there works really well but more customization options and push reports would make�it�even better.

“much simpler to customize

Pros

After 22 years in business and working with four different software systems for our 22 room inn and restaurant, this one has made a noticeable difference. It's much simpler to program and tailor to our needs which has taken a lot of work off my plate and helped the business run more successfully.

Cons

The only thing I'd still like to see is a way to mark repeat guests directly on the home screen calendar.