Carlo
Logistics and Supply Chain, 500+ employees
More than a year
“Needs modernization, but gets the job done”
Pros
The homepage provides easy access to all necessary information.
Cons
The user interface feels clunky and outdated.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Joshua
Legal Services, 51-100 employees
More than a year
“ADP Workforce? More like WorkHorse!”
Pros
This program is fantastic overall. It has a straightforward design, is easy to use, and offers options for more advanced features.
Cons
The Employee benefits enrollment section could benefit from some streamlining.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jill
Research, 500+ employees
Less than 6 Months
“My review”
Pros
I use it daily for work, including punch in/out, PTO, and benefits; it's incredibly user-friendly and easy to navigate.
Cons
It's frustrating when a punch is missed, requiring the manager to rectify it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
michael
IT, 101-500 employees
More than a year
“ADP Is Outdated”
Pros
Simple to follow for users once they log in.
Cons
Logging in and resetting passwords with ADP can be a hassle.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Peeka
Graphic Design, 51-100 employees
More than a year
“Great software for employees!”
Pros
I can easily view all my worked hours and clock in remotely.
Cons
The time it takes for the app to load when logging in is a drawback for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
small-Business, 500+ employees
“smooth reporting, problematic employee transfers”
Pros
Reporting is really smooth. I found it surprisingly easy to get the hang of.
Cons
The employee transfer and rehire features create headaches with our 401k vendor and benefits system. When moving someone to another company, you have to terminate them first which sends wrong status information to vendors and causes confusion about the employee's actual situation.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Dominique
Healthcare, 500+ employees
Less than a year
“ADP Workforce Review”
Pros
The interface is highly intuitive, and the new design is visually appealing and easy to navigate. Reviewing payroll is convenient, and the vacation approval process is straightforward.
Cons
Deploying it at our facility was quite tricky. Setting up the punch-out clock with their IT department posed a challenge too. However, once we got it sorted out, it's been smooth sailing.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Nichole
Nonprofits, 11-50 employees
More than a year
“Adp review”
Pros
ADP Workforce is intuitive and accessible whether on a phone or desktop. Whenever I encounter issues, customer service is readily available.
Cons
It would be helpful if there was a feature for tracking jobs. For instance, if I needed to link an employer to a specific payment for a particular time.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Nonprofits, 101-500 employees
More than a year
“ADP Review”
Pros
ADP Workforce Now is intuitive, allowing employees to enter data both in and out of the office.
Cons
I enjoyed using ADP Workforce Now; however, sometimes the digital application takes a while to load.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Nisarg
Construction, 101-500 employees
Less than a year
“User friendly app to keep track of pay cheques”
Pros
It consolidates the weekly paycheck information neatly in one place, highlighting the total amount.
Cons
It lacks analytical information and tends to have longer loading times.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
7
Kameisha
Consumer Services, 1-10 employees
More than a year
“Great app to keep track of everything”
Pros
There are so many positives that I can't pick just one.
Cons
Occasionally, it runs a bit slow, but overall, it's pretty good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Consumer Goods, 500+ employees
More than a year
“Adp”
Pros
Using ADP was a pleasant experience. Clear labels made navigation straightforward.
Cons
Sometimes, you have to click multiple times to reach your desired destination. There aren't any shortcuts to expedite the process.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Anonymous
Not specified, 1-10 employees
More than a year
“Adp Spotlight!”
Pros
I value the payroll department's expertise and their high efficiency.
Cons
Occasionally, customer service can be subpar, but aside from that, I don't have any major dislikes about Adp.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Laurie
Nonprofits, 101-500 employees
More than a year
“Payroll functions are good”
Pros
Having access to all employee data and generating various reports.
Cons
Generating reports feels a bit cumbersome and lacks ease of use.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
5
Functionality
8
Tina D.
Mid-Market, 11-50 employees
“good tool with great chat help”
Pros
Whole system is simple and easy to get around. My favorite part is the chat support., the team answers fast, they know their stuff and they're actually friendly and helpful.
Cons
I am not a fan of their phone support system. When I tried calling for help, everything was completely automated and I couldn't reach an actual person to get assistance.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Tony N.
Mid-Market, 500+ employees
“smooth tracking but slow sometimes”
Pros
I can easily keep an eye on my hours and how much time off I have left.
Cons
sometimes feels a bit slow when loading certain pages and the interface could be more modern looking.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Tinamarie
Marketing, Advertising, 51-100 employees
More than a year
“My time is always accurate!”
Pros
I appreciate the easy login process and the ability to track time, PTO, leave, and other requested hours.
Cons
The only downside is the prolonged downtime when the system malfunctions. Last month, ADI was down for almost two weeks, forcing me to manually track my clock-ins and lunch times to ensure accuracy for payday. Our checks were still short.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
abhishek a.
small-Business, 500+ employees
“Does everything but needs training”
Pros
I like how this one system takes care of almost everything for us, payroll, time off, benefits, onboarding and company policies. The branding options in Workforce Now are solid so we can make it look like our company. I'm most impressed with how easily it handles a ton of data and connects with other apps we use like Netsuite for our timesheets.
Cons
The constant module refreshing gets really annoying since every click reloads whatever widget your working on. The reporting dashboard looks pretty bland and static and they could definitely spice it up with some color coding or better visuals. You'll need proper training sessions to get the hang of it, can't just jump in and figure it out on your own.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Tina
Food Production, 500+ employees
More than a year
“ADP WFN Review”
Pros
Employee Self Service is essential for enrolling in benefits and accessing pay stubs and W-2's independently.
Cons
Smart Compliance is helpful, but manual checks are needed as we don't receive email notifications for activity. There are occasional issues with taxes not being paid in full for MI unemployment.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Kevin
Automotive, 101-500 employees
Less than 6 Months
“ADP Workforce review”
Pros
Clocking in and out effortlessly while monitoring employees' schedules.
Cons
No issues. The application functions as expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10