Total 2004 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

31%

3

Stars

7%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

C

Carlo

Logistics and Supply Chain, 500+ employees

More than a year

4.0
July 2023

Needs modernization, but gets the job done

Pros

The homepage provides easy access to all necessary information.

Cons

The user interface feels clunky and outdated.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

J

Joshua

Legal Services, 51-100 employees

More than a year

5.0
July 2023

ADP Workforce? More like WorkHorse!

Pros

This program is fantastic overall. It has a straightforward design, is easy to use, and offers options for more advanced features.

Cons

The Employee benefits enrollment section could benefit from some streamlining.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

jill

Research, 500+ employees

Less than 6 Months

5.0
July 2023

My review

Pros

I use it daily for work, including punch in/out, PTO, and benefits; it's incredibly user-friendly and easy to navigate.

Cons

It's frustrating when a punch is missed, requiring the manager to rectify it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M

michael

IT, 101-500 employees

More than a year

3.0
July 2023

ADP Is Outdated

Pros

Simple to follow for users once they log in.

Cons

Logging in and resetting passwords with ADP can be a hassle.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

P

Peeka

Graphic Design, 51-100 employees

More than a year

5.0
July 2023

Great software for employees!

Pros

I can easily view all my worked hours and clock in remotely.

Cons

The time it takes for the app to load when logging in is a drawback for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

small-Business, 500+ employees

5.0
July 2023

smooth reporting, problematic employee transfers

Pros

Reporting is really smooth. I found it surprisingly easy to get the hang of.

Cons

The employee transfer and rehire features create headaches with our 401k vendor and benefits system. When moving someone to another company, you have to terminate them first which sends wrong status information to vendors and causes confusion about the employee's actual situation.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

D

Dominique

Healthcare, 500+ employees

Less than a year

4.0
July 2023

ADP Workforce Review

Pros

The interface is highly intuitive, and the new design is visually appealing and easy to navigate. Reviewing payroll is convenient, and the vacation approval process is straightforward.

Cons

Deploying it at our facility was quite tricky. Setting up the punch-out clock with their IT department posed a challenge too. However, once we got it sorted out, it's been smooth sailing.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

7

N

Nichole

Nonprofits, 11-50 employees

More than a year

5.0
July 2023

Adp review

Pros

ADP Workforce is intuitive and accessible whether on a phone or desktop. Whenever I encounter issues, customer service is readily available.

Cons

It would be helpful if there was a feature for tracking jobs. For instance, if I needed to link an employer to a specific payment for a particular time.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

10

J

Jennifer

Nonprofits, 101-500 employees

More than a year

4.0
July 2023

ADP Review

Pros

ADP Workforce Now is intuitive, allowing employees to enter data both in and out of the office.

Cons

I enjoyed using ADP Workforce Now; however, sometimes the digital application takes a while to load.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

N

Nisarg

Construction, 101-500 employees

Less than a year

5.0
July 2023

User friendly app to keep track of pay cheques

Pros

It consolidates the weekly paycheck information neatly in one place, highlighting the total amount.

Cons

It lacks analytical information and tends to have longer loading times.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

7

K

Kameisha

Consumer Services, 1-10 employees

More than a year

5.0
July 2023

Great app to keep track of everything

Pros

There are so many positives that I can't pick just one.

Cons

Occasionally, it runs a bit slow, but overall, it's pretty good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jennifer

Consumer Goods, 500+ employees

More than a year

4.0
July 2023

Adp

Pros

Using ADP was a pleasant experience. Clear labels made navigation straightforward.

Cons

Sometimes, you have to click multiple times to reach your desired destination. There aren't any shortcuts to expedite the process.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

A

Anonymous

Not specified, 1-10 employees

More than a year

4.0
July 2023

Adp Spotlight!

Pros

I value the payroll department's expertise and their high efficiency.

Cons

Occasionally, customer service can be subpar, but aside from that, I don't have any major dislikes about Adp.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L

Laurie

Nonprofits, 101-500 employees

More than a year

3.0
July 2023

Payroll functions are good

Pros

Having access to all employee data and generating various reports.

Cons

Generating reports feels a bit cumbersome and lacks ease of use.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

5

Functionality

8

TD

Tina D.

Mid-Market, 11-50 employees

4.0
July 2023

good tool with great chat help

Pros

Whole system is simple and easy to get around. My favorite part is the chat support., the team answers fast, they know their stuff and they're actually friendly and helpful.

Cons

I am not a fan of their phone support system. When I tried calling for help, everything was completely automated and I couldn't reach an actual person to get assistance.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

TN

Tony N.

Mid-Market, 500+ employees

4.0
July 2023

smooth tracking but slow sometimes

Pros

I can easily keep an eye on my hours and how much time off I have left.

Cons

sometimes feels a bit slow when loading certain pages and the interface could be more modern looking.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

T

Tinamarie

Marketing, Advertising, 51-100 employees

More than a year

5.0
July 2023

My time is always accurate!

Pros

I appreciate the easy login process and the ability to track time, PTO, leave, and other requested hours.

Cons

The only downside is the prolonged downtime when the system malfunctions. Last month, ADI was down for almost two weeks, forcing me to manually track my clock-ins and lunch times to ensure accuracy for payday. Our checks were still short.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA

abhishek a.

small-Business, 500+ employees

5.0
July 2023

Does everything but needs training

Pros

I like how this one system takes care of almost everything for us, payroll, time off, benefits, onboarding and company policies. The branding options in Workforce Now are solid so we can make it look like our company. I'm most impressed with how easily it handles a ton of data and connects with other apps we use like Netsuite for our timesheets.

Cons

The constant module refreshing gets really annoying since every click reloads whatever widget your working on. The reporting dashboard looks pretty bland and static and they could definitely spice it up with some color coding or better visuals. You'll need proper training sessions to get the hang of it, can't just jump in and figure it out on your own.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

T

Tina

Food Production, 500+ employees

More than a year

4.0
July 2023

ADP WFN Review

Pros

Employee Self Service is essential for enrolling in benefits and accessing pay stubs and W-2's independently.

Cons

Smart Compliance is helpful, but manual checks are needed as we don't receive email notifications for activity. There are occasional issues with taxes not being paid in full for MI unemployment.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

K

Kevin

Automotive, 101-500 employees

Less than 6 Months

5.0
July 2023

ADP Workforce review

Pros

Clocking in and out effortlessly while monitoring employees' schedules.

Cons

No issues. The application functions as expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10