Total 534 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

29%

3

Stars

7%

2

Stars

2%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Mid-Market, 11-50 employees

3.0
March 2023

all-in-one but outdated and pricey

Pros

I like having everything bundled together in one spot. I bet it would be even better for a bigger company with more complicated needs.

Cons

UI feels outdated compared to what's available today. Cost-wise, we found it was pricier than other options out there for an organization our size with our specific requirements.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

7

Functionality

6

A

Anonymous

Mid-Market, 11-50 employees

4.0
March 2023

Helpful but inflexible onboarding

Pros

It's VERY helpful for creating reports and keeping all the important HR stuff organized in a single, easy-to-find place.

Cons

onboarding process feels pretty outdated and there's really no way to customize it to fit our needs. They definitely need to put some serious work into improving this area.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

B

Barbara

Marketing and Advertising, 11-50 employees

More than a year

5.0
March 2023

Easy to Change and Update Direct Deposits

Pros

I liked that I could access the time clock both remotely and in the office.

Cons

The remote feature had a limited distance setting, which I believe was determined by our employer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Enterprise, 500+ employees

4.0
March 2023

convenient but disruptive

Pros

I can easily check my time records, personal info, time-off requests, pay stubs, tax forms and benefits. Everything I need is right there.

Cons

It used to be pretty sluggish and had issues with pages not loading properly, though they seem to have fixed that problem. Now my main frustration is getting logged out constantly during the day and it's really disruptive to my workflow.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

A

Adamu

Health, Wellness and Fitness, 1-10 employees

Less than 6 Months

4.0
March 2023

ADP Workforce Now product review

Pros

The software helps me with human resources tasks, and it works well.

Cons

The product is somewhat expensive, but it is still worth the price.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

10

AR

angelli R.

Mid-Market, 500+ employees

5.0
March 2023

smooth and simple

Pros

Having so many tools in one place makes onboarding new people smooth and simple. I can request documents and check reports to see what's still missing. It's so easy to use and it definitely makes my day run smoother.

Cons

I can't think of anything negative right now, everything works well for me.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A

Andrea

Health, Wellness and Fitness, 500+ employees

Less than a year

5.0
March 2023

Software to monitor payroll

Pros

I've been using ADP for just over six months and love seeing the breakdown of my upcoming paycheck. It helps me monitor my pay, savings, and taxes, and pulling my W2 directly from the app is super convenient.

Cons

I'm loving everything so far but always open to learning as I discover new features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

P

Pawan

E-Learning, 101-500 employees

5.0
March 2023

ADP Workforce now provides excellent payroll management service

Pros

ADP Workforce Now is an enhanced version of ADP, which not only allows online payroll management and disbursement but also integrates HR management for a seamless workflow. It integrates easily with Excel and Google Sheets, is cost-effective, and makes payroll distribution very efficient and accurate.

Cons

Customer support could be faster and more responsive. The application isn't as advanced as the online website, which can complicate things. Sometimes the cloud services stop working without any fault on our end.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Y

Younes

Marketing and Advertising, 11-50 employees

More than a year

5.0
March 2023

We can grow with ADP Workforce Now

Pros

Importing employee changes is simple and saves me a lot of time compared to manually updating information.

Cons

The only downside is its limited language support, although our company operates in many countries.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

C

Craig

Consumer Services, 500+ employees

More than a year

3.0
March 2023

Payroll Management with Ease

Pros

It is easy to use, has all my information in one place, and is accessible from anywhere.

Cons

It can be a bit cumbersome when using the software in multiple languages.

Rating Distribution

Ease of use

8

Value for money

4

Customer Support

6

Functionality

8

J

Jayanthi

Civil Engineering, 500+ employees

More than a year

4.0
March 2023

ADP Workforce Review

Pros

It is very easy to handle and great for seeing the metric of salary changes month to month. Comparing tax with the old and new regimes for better insight is another cool feature of the portal.

Cons

I had difficulty understanding the claims process.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A

Amanda

Real Estate, 51-100 employees

More than a year

5.0
March 2023

ADP - Useful

Pros

I like that I can access my payroll information at home through the mobile app.

Cons

The notification system could be a bit more intuitive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

ThankGod

Industrial Automation, 1-10 employees

More than a year

5.0
March 2023

An all-in-one HR Automation platform

Pros

What I love about ADP Workforce is the seamless platform and the ability to automate entire HR processes without hassle. The ease of onboarding paid and non-paid talent is great, and I can easily integrate it with other HR business applications. The customer care is impressive, perfectly handling the setup process. This is easily one of the best HR automation products on the market. Our company has seen a positive impact and increased productivity thanks to this platform.

Cons

Currently, the only improvement I see necessary is the ease of navigation through the website. Apart from that, I'm satisfied with the ADP platform.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

K

kelly

Automotive, 500+ employees

More than a year

5.0
March 2023

ADp

Pros

I can check it at home, even after I'm no longer employed there.

Cons

No, it is really safe and simple to use. I love it and it has never given me any trouble.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mbonjo

Computer & Network Security, 1-10 employees

Less than a year

4.0
March 2023

Excellent cloud-based human resources management software

Pros

I love this software for its unique features. Most importantly, ADP Workforce Now provides businesses with analytics and reporting tools to help track and analyze HR metrics.

Cons

I haven't encountered any negatives while using this software. I must admit.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

M

Momo

Human Resources, 500+ employees

More than a year

5.0
March 2023

The best Payroll App for me

Pros

Having had multiple jobs, a system that tracks all my pay is crucial. The ADP mobile app is one of my favorite apps to open weekly or bimonthly because I can see all my pay in one place, making it easy to track. The app is intuitive; you set up your information once, and everything falls into place. When you open the app, you see your pay, federal withholding, etc., showing deductions and gross pay. You can choose to display your pay or hide it.

Cons

I can't think of any least favorite aspects of ADP Workforce since it's my favorite software to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

R

Rachel

Retail, 51-100 employees

More than a year

5.0
March 2023

Good experience

Pros

It is easy to use, very helpful, and provides easy access.

Cons

It works quickly without glitches; it's a reliable system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Josh

Alternative Medicine, 1-10 employees

Less than a year

1.0
March 2023

No customer support available - ADP will not spend the money to have quality CS reps or telecoms

Pros

It is red thats the only good thing about this product. It cannot separate current work from past work, the website is always down, and the IT team seems to have no concern for customer experience.

Cons

There's absolutely no customer support, and the online system is frequently down. It's a frustrating experience with constant issues, and there seems to be no resolution in sight. Avoid installing it.

Rating Distribution

Ease of use

5

Value for money

2

Customer Support

2

Functionality

5

A

Alberto

Computer Software, 1-10 employees

Less than 6 Months

5.0
March 2023

ADP Workforce Now allows to have real control of your personnel

Pros

External personnel handle tracking your staff, so you can focus on production and sales. Employees know exactly where to register when they join our team, and administrative tasks are managed through ADP Workforce to keep track of each employees status.

Cons

Sometimes, ADP Workforce faces a high volume of queries and demands, making it more challenging to process our company's requests promptly.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

KG

Kavindu Githsara

E-Learning, 11-50 employees

More than a year

5.0
March 2023

Efficient payroll processing with ADP Workforce Now

Pros

The software offers a wide range of features to manage employee data, benefits, payroll, and compliance. A standout feature of ADP Workforce Now is its intuitive interface. The dashboard gives me quick access to all relevant information and tasks, making navigation and task completion efficient. The software is highly customizable to fit our specific needs. The payroll processing feature is accurate and efficient, with time and attendance tracking, tax filing, and direct deposit options. Another advantage is ADP Workforce Now's excellent customer support, with a knowledgeable and responsive team that provides quick and effective solutions.

Cons

One downside of ADP Workforce Now is the complexity of its reporting features. While it offers various reporting options, navigating and creating custom reports can be challenging for users unfamiliar with HR management. Additionally, the cost may be prohibitive for smaller businesses with limited budgets.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10