ADP Workforce Now Reviews

“easy support and billing

Pros

I appreciate how easy it is to access customer support, track my time, handle billing and make payments. It's all simple and the value for money is definitely there.

Cons

I don't love the scheduling format. It would be great if I could change the colors for shifts and different job types to make it easier to use.

“Reliable but not efficient

Pros

The support I get for payroll and tax issues is amazing. There's always a team ready to jump in and help and I'm really grateful for that. Plus, the custom reporting options in aDP are really flexible. I also have a direct rep at aDP who isn't just tech support, he genuinely cares about finding solutions and always makes time to help.

Cons

For me it's very hard to adapt to this tool. There are things we could or should have access to but we don't yet because the company moves at the pace of a bigger business. some features and responses can be rigid so we sometimes have to work around them.

“Frustrating support, tickets closed unresolved

Pros

Customer support is frustrating. It takes forever to get someone to address my concerns and I've had tickets closed multiple times without being resolved.

Cons

It's not great. Honestly, I think there are better options out there that would serve us better.

“easy login and dashboard

Pros

Logging in is very easy even if I forget my password. everything I need is right on the dashboard and very easy to find.

Cons

my least favorite part about aDP is the paycheck viewer. The PDF isn't always easy to read on my phone.

“simple timesheet and PTO tool

Pros

What I love about this tool is how simple it is to use. I can quickly view my timesheet and check my PTO hours without any issue.

Cons

Honestly, I have no complaints about it. I highly recommend it to others. Nothing negative to say.

“Improves workflow efficiency

Pros

The tool is really powerful but you've got to use all its features which takes a bit of learning. It's definitely great for managers.

Cons

The consulting support could've been better. The payroll process can get frustrating at times.

“a must-have for big businesses

Pros

I think the app is simple and easy to use. It gives employees a chance to stand out with the time clock feature.

Cons

It would be more exciting if they added features like dark mode, similar to other apps. It would be great if they made it more tailored to users.

“excellent support but the integration is lacking

Pros

Honestly, the fact that it is such a well-known brand sold me. When I reached out to customer support, they were quick and helpful. That good reputation, combined with positive reviews, made it easy to trust.

Cons

There's not much I can think of. maybe it could integrate more smoothly with other software companies use. It's a great platform on its own but we need to integrate with other systems too.

“Valuable asset for HR teams

Pros

It is easy to use and does a great job organizing everything, especially for HR management and payroll. It's very user-friendly.

Cons

Before I was hired, I was told I'd get an email from aDP Workforce to fill in my details. I never received it so I had to figure out how to log in on my own. Once I got in, everything went smoothly.

“Best tool for time tracking

Pros

I really enjoy using this app. It handles time tracking well, communication is smooth and the reports are accurate. Plus, I can update my billing info whenever I need to. Totally worth the money and the customer support is great whenever I need help.

Cons

Overall everything has been great. The only issue I've had is when someone loses their number and needs it updated but you can't log in without it.

“everything you need in one package

Pros

so far I really like that everything is in one app. Time tracking, payroll, employee info and benefits all in one place and it's really smooth.

Cons

still takes time to get used to the website and mobile app layout.

“great, but room for growth

Pros

It's decent for entering time info but there's definitely room for improvement in some areas.

Cons

It's annoying when columns have basically the same information but I still need to enter it twice for each client.

“It's okay, could be better

Pros

It integrates really well with other systems, making payroll and other tasks way easier.

Cons

The design was outdated, not very user-friendly and didn't allow much customization for our organization.

“suitable for multi-industry payroll management

Pros

It's a user-friendly platform that works great across various industries, from restaurants to advertising.

Cons

It was hard to find the important information when I needed it.

“simple payroll and performance

Pros

It is very simple to use. It combines payroll and performance tracking with great customer service and reliable payroll compliance.

Cons

It's expensive for small businesses and you need training to use the advanced features. There are also some limitations with reporting and performance issues.

“awsome support but not beginner-friendly

Pros

What I like the most is how easy it is to check in and out. Plus, the customer support is always there when there's an issue.

Cons

The mobile app can be tricky to use. It's hard to log in sometimes and it doesn't always track check-ins and check-outs correctly.

“all-in-one HR hub

Pros

I used it for three years in my previous company and everything related to HR for employees was all in one place.

Cons

editing or changing paid time off requests can be a pain. I had to cancel and request again multiple times.

“helpful chat function but tool gives unclear errors

Pros

Now that I've been using it, I love how easy it is to complete PR. I enjoy the chat feature which lets me multitask while waiting for support to resolve my issue.

Cons

The frustration of not knowing why something happens sometimes weighs on me. getting bad info from customer support is tough but we just power through it.

“simple to use, though support isn't great

Pros

as a payroll admin, I found this system very friendly. The time calculations are accurate and tracking payroll hours is also very easy.

Cons

getting help from customer service for out-of-the-ordinary issues can be tough. Language barriers also cause some anxiety when I call.

“amazing app and functionalities

Pros

I liked the app because it was super easy to use and paycheck tracking was simple. The security was solid too. I'd definitely recommend it.

Cons

Using it was confusing when I was trying to find information about paychecks.