ADP Workforce Now Reviews

“Not a good experience”

Pros

I actually inherited this system and didn't opt for it myself.

Cons

It isn't user friendly and the answers and support I get are inconsistent.

“lacking a lot”

Pros

I like that it requires user access permission.

Cons

I feel like it is too basic, it is not a true HRIS.

“poor customer service”

Pros

It is an all in one platform with a good UI/UX.

Cons

The software does not have user friendly reporting, the payroll is difficult and there is a lack of support.

“user friendly but difficult support”

Pros

Pretty easy to use and they have good team members

Cons

I don't like the lack of connectivity between all the different module departments and their customer success team.

“good but not beginner friendly”

Pros

If you know what you are doing, it is so easy to navigate and overall it's a good software.

Cons

For employees it isn't user friendly.

“thoughts on the software”

Pros

Because it's not restricted to one device, you can access ADP WFN from anywhere

Cons

It really isn't simple to figure out and so you constantly need to reach out to support.

“can improve”

Pros

To be very specific it is just an employee facing app.

Cons

Nothing works the way its supposed to and it has unecessary additional steps.

“Dependable option”

Pros

Loved the customer service and overall realibility.

Cons

I'm very happy with my experience and have nothing to share here.

“fast support and simple clock-ins”

Pros

Right from the start the app felt simple and very simple to use. Setup is barely an issue since you can basically log in and start right away. Clocking in and out only takes one click which makes it especially useful for employees who are out on the road. Customer support has also been excellent and very quick whenever needed.

Cons

somtimes the app can be a bit slow. I ran into some situations where it didn't load immediately and because of that I ended up missing a clock-in.

“Buggy scheduling and upload flow”

Pros

Uploading documents wasn't always very clear and the process could definitely be more simple and organized. Even with that we were still able to get it done and manage our work.

Cons

Scheduling felt overly complicated, not very user-friendly and it regularly ran into bugs or other issues. It just wasn't very convenient for the way we needed to use it.

“reliable scheduling and time-off tracking”

Pros

Managing employee schedules was simple with this and I was able to enter vacation, sick time and personal days off all in one place. It handled what I needed it to do.

Cons

There were times when it felt a bit slow and the schedule editing screen wasn't very visually appealing. Still, despite that, it accomplished the task overall.

“Secure access to payroll”

Pros

Payroll has been dependable and having online access to pay stubs is really convenient. It also feels secure for both the company and employees which is important for handling payroll information.

Cons

The interface isn't very simple and connecting employee logins to the company's single sign-on system has been challenging. A lot of employees also mention that getting into their accounts feels like more of a hassle than it should be.

“clean interface and handy tools”

Pros

ADP Workforce Now feels polished and modern. Clocking in and out was very simple and it was convenient to check available PTO, access HR resources and view paystubs all in one place.

Cons

I can't think of anything I disliked about ADP Workforce Now. I actually wish our team were still using it.

“Clear navigation”

Pros

The dashboard is very user-friendly and makes it simple to find what you need fast without having to deal with a confusing or overly complex portal.

Cons

The portal can lag and log you out even while you are still actively using it. Switching browsers usually does not make much of a difference.

“payroll runs simple with self-service”

Pros

Payroll runs are simple, the reporting options are flexible and it's simple to pull up and update employee information. The system cuts down on manual tasks and improves accuracy which saves time and helps avoid mistakes. I also really appreciate the employee self-service tools since they let people handle their own information without always needing HR involved. Overall, it's a dependable, user-friendly platform that supports both efficiency and compliance and it gives me more time to focus on strategic work instead of getting stuck in administrative tasks.

Cons

It can feel buggy and not very simple especially when moving between different modules. Some tasks take more clicks than they should and the layout is not always as user-friendly as it could be. Reporting is flexible but building reports can be complicated if you do not already have experience with it. On top of that, system updates or changes are not always communicated clearly which can lead to confusion. Customer support has also been inconsistent depending on the issue. Overall, it's a powerful system but there is definitely room to improve usability and make the experience more organized.

“simple for time off tracking”

Pros

Using this product has been pretty simple. It's functional and simple to navigate. I mainly rely on it to track my time off and report absences and it handles those tasks well.

Cons

I wish it allowed adding days off retroactively. Once payroll has been processed, I'm no longer able to make changes. Since we're all salaried, it would be much more convenient to have the flexibility to update those entries throughout the year.

“smooth setup with regular follow-ups”

Pros

Getting started felt very smooth because the setup was simple and the platform was simple to use during onboarding. Kyle, my agent, also followed up with me regularly which I really appreciated.

Cons

Biggest downside is the pricing after the initial period. Since I'm running a one-person company, the cost per person ends up being higher than it would be for businesses with several employees though I do understand why that's the case.

“Dashboard brings information together”

Pros

One thing I really enjoy about ADP Workforce Now is the dashboard since it brings all the important information together in one place and makes it convenient to review.

Cons

The part that doesn't appeal to me as much is the UI/UX design and overall layout especially when I compare it with other similar tools I've used.

“compliance and central system reduce errors”

Pros

Having ADP handle compliance and tax filing takes a huge weight off our shoulders. As a mid-sized company, we simply don't have the bandwidth to keep up with changing state laws and tax codes ourselves so it's a big relief knowing that liability is being managed for us. It's also been really valuable to have one central system where payroll, benefits and time tracking actually connect with each other. That alone has reduced our manual data entry by at least half. On top of that, the mobile app has been a real plus for our team.. employees actually use it to check paystubs and submit PTO requests instead of constantly reaching out to HR.

Cons

Once implementation is over, support becomes a lot less reliable than I expected. Getting a clear answer from an actual person often turns into a frustrating trail of tickets and shared inboxes. The platform also isn't very simple so even basic tasks can mean clicking through multiple menus before getting where you need to go. The custom report builder especially feels outdated, like it hasn't had a meaningful refresh in years. Considering the premium price, I expected a more modern interface and a dedicated account manager who understood our company and our history.

“Payroll processing is fast”

Pros

Payroll processing is fast and accurate and the reporting tools do a lot of heavy lifting when it comes to monitoring employee data, benefits and time off. The dashboard is laid out in a clean, structured way so finding what you need doesn't feel confusing or overwhelming. Overall, it saves a lot of time, cuts down on mistakes and helps keep everything compliant and running the way it should.

Cons

A downside with ADP Workforce Now is that some parts of the platform can be a little complex and not quite as simple as expected especially when working through detailed reports or advanced settings. New users may need some time to get comfortable and a few simple tasks can take more steps than they probably should. On top of that, occasional system updates can shift the layout around slightly which takes some readjustment. It's still a very capable platform but simplifying a few workflows would make it even better.