ADP Workforce Now Reviews

“easy support and billing

Pros

I appreciate how easy it is to access customer support, track my time, handle billing and make payments. It's all simple and the value for money is definitely there.

Cons

I don't love the scheduling format. It would be great if I could change the colors for shifts and different job types to make it easier to use.

“Reliable but not efficient

Pros

The support I get for payroll and tax issues is amazing. There's always a team ready to jump in and help and I'm really grateful for that. Plus, the custom reporting options in aDP are really flexible. I also have a direct rep at aDP who isn't just tech support, he genuinely cares about finding solutions and always makes time to help.

Cons

For me it's very hard to adapt to this tool. There are things we could or should have access to but we don't yet because the company moves at the pace of a bigger business. some features and responses can be rigid so we sometimes have to work around them.

“Frustrating support, tickets closed unresolved

Pros

Customer support is frustrating. It takes forever to get someone to address my concerns and I've had tickets closed multiple times without being resolved.

Cons

It's not great. Honestly, I think there are better options out there that would serve us better.

“easy login and dashboard

Pros

Logging in is very easy even if I forget my password. everything I need is right on the dashboard and very easy to find.

Cons

my least favorite part about aDP is the paycheck viewer. The PDF isn't always easy to read on my phone.

“simple timesheet and PTO tool

Pros

What I love about this tool is how simple it is to use. I can quickly view my timesheet and check my PTO hours without any issue.

Cons

Honestly, I have no complaints about it. I highly recommend it to others. Nothing negative to say.

“Improves workflow efficiency

Pros

The tool is really powerful but you've got to use all its features which takes a bit of learning. It's definitely great for managers.

Cons

The consulting support could've been better. The payroll process can get frustrating at times.

“a must-have for big businesses

Pros

I think the app is simple and easy to use. It gives employees a chance to stand out with the time clock feature.

Cons

It would be more exciting if they added features like dark mode, similar to other apps. It would be great if they made it more tailored to users.

“excellent support but the integration is lacking

Pros

Honestly, the fact that it is such a well-known brand sold me. When I reached out to customer support, they were quick and helpful. That good reputation, combined with positive reviews, made it easy to trust.

Cons

There's not much I can think of. maybe it could integrate more smoothly with other software companies use. It's a great platform on its own but we need to integrate with other systems too.

“Valuable asset for HR teams

Pros

It is easy to use and does a great job organizing everything, especially for HR management and payroll. It's very user-friendly.

Cons

Before I was hired, I was told I'd get an email from aDP Workforce to fill in my details. I never received it so I had to figure out how to log in on my own. Once I got in, everything went smoothly.

“Best tool for time tracking

Pros

I really enjoy using this app. It handles time tracking well, communication is smooth and the reports are accurate. Plus, I can update my billing info whenever I need to. Totally worth the money and the customer support is great whenever I need help.

Cons

Overall everything has been great. The only issue I've had is when someone loses their number and needs it updated but you can't log in without it.

“everything you need in one package

Pros

so far I really like that everything is in one app. Time tracking, payroll, employee info and benefits all in one place and it's really smooth.

Cons

still takes time to get used to the website and mobile app layout.

“great, but room for growth

Pros

It's decent for entering time info but there's definitely room for improvement in some areas.

Cons

It's annoying when columns have basically the same information but I still need to enter it twice for each client.

“It's okay, could be better

Pros

It integrates really well with other systems, making payroll and other tasks way easier.

Cons

The design was outdated, not very user-friendly and didn't allow much customization for our organization.

“suitable for multi-industry payroll management

Pros

It's a user-friendly platform that works great across various industries, from restaurants to advertising.

Cons

It was hard to find the important information when I needed it.

“simple payroll and performance

Pros

It is very simple to use. It combines payroll and performance tracking with great customer service and reliable payroll compliance.

Cons

It's expensive for small businesses and you need training to use the advanced features. There are also some limitations with reporting and performance issues.

“awsome support but not beginner-friendly

Pros

What I like the most is how easy it is to check in and out. Plus, the customer support is always there when there's an issue.

Cons

The mobile app can be tricky to use. It's hard to log in sometimes and it doesn't always track check-ins and check-outs correctly.

“all-in-one HR hub

Pros

I used it for three years in my previous company and everything related to HR for employees was all in one place.

Cons

editing or changing paid time off requests can be a pain. I had to cancel and request again multiple times.

“helpful chat function but tool gives unclear errors

Pros

Now that I've been using it, I love how easy it is to complete PR. I enjoy the chat feature which lets me multitask while waiting for support to resolve my issue.

Cons

The frustration of not knowing why something happens sometimes weighs on me. getting bad info from customer support is tough but we just power through it.

“simple to use, though support isn't great

Pros

as a payroll admin, I found this system very friendly. The time calculations are accurate and tracking payroll hours is also very easy.

Cons

getting help from customer service for out-of-the-ordinary issues can be tough. Language barriers also cause some anxiety when I call.

“amazing app and functionalities

Pros

I liked the app because it was super easy to use and paycheck tracking was simple. The security was solid too. I'd definitely recommend it.

Cons

Using it was confusing when I was trying to find information about paychecks.

“It works great but slow support

Pros

It really makes payroll processing easy with its simple interface. The dashboard is user-friendly and the reports are top-notch.

Cons

I've had issues with customer support where my problems took longer than usual to get fixed. Their response time can be very slow.

“all-in-one payroll hub

Pros

In my experience, it has everything you need, from tax info to your pay stub. You can adjust your W4 whenever you want and it even lets you compare pay and deductions each month.

Cons

adjusting my W4 a year ago was a issue but now the process is much easier and works well.

“I'm disappointed!

Pros

The branding and sales materials really impressed me and the idea of having a single-source platform sounded really appealing.

Cons

I've found there's a lack of accountability, poor support and a frustrating user experience. The system actually created more work for HR, not less.

“smooth to use and great support

Pros

It's user-friendly, well-integrated and easy to get the hang of. great support over the phone and by email.

Cons

I have experienced some glitchy reports and issues with different browser choices. sometimes, support doesn't fully understand the request.

“efficient payroll app

Pros

We use aDP for tracking salaries, deductions and everything payroll-related. I really like the user interface & it's organized and easy to set up and use. It's a amazing app overall.

Cons

Don't really have any cons. It does exactly what it's supposed to do and gives me the information I need about my pay.

“Fantastic functions & features

Pros

The Face ID login is very efficient. Being with a new company has let me discover even more great features I didn't know about before.

Cons

The navigation bar at the top of the window bothers me. I wish it were lower because it's inconvenient to reach that high. maybe it should be at the bottom?

“simple time and pay review

Pros

I've used aDP in a few past jobs. I love that I can easily review and approve my timecard, check my pay and see my pay stubs.

Cons

every time I made a change to my information, it needed to be verified, so the change didn't happen immediately.

“easy to use on any device

Pros

It's very easy to use. Whether you're on your phone or computer, everything is just a click away.

Cons

I don't have any dislikes. I've used it for many years and it's always been great. any issues I've had have been because of company restrictions on mobile features.

“Convenient payroll access

Pros

aDP Workforce Now is super easy to use for payroll. I can access it both on my computer and mobile devices.

Cons

During onboarding, it was tough to ensure that all features of it were set up properly.

“Very portable software

Pros

I am glad I can use it on both my computer and phone to check my pay stubs, print them, view my benefits and check my timecard.

Cons

I can't check in to start work from the app so if that feature were available this app would be the best.

“Pretty good for payroll and employee info

Pros

Pretty cool that it's an all-in-one platform for back-office tasks like payroll and tips and it's great for employees to check their info like PTO and clock-in times.

Cons

It glitches a lot on mobile and the frequent password changes make it hard for employees to log in. It can be confusing for everyone.

“Useful homepage links for company resources

Pros

It's easy to use and I like that our company can add useful links to the homepage like the employee handbook and benefits.

Cons

The homepage seems to change on its own. I'm not sure if it's because of company changes or updates.

“good for tracking hours

Pros

aDP makes it simple to track clocked-in hours, PTO availability and PTO requests. It's also easy to access check stubs and tax documents.

Cons

It's a bit tricky to use at first to get to HR or time-off request sections. Locating tax documents was also difficult.

“Functional but needs better design

Pros

It works, even if some functions can be hard to find or the correct aDP URL isn't clear.

Cons

The integration with past employments could be improved. It's not a one-stop place for all the relevant needs.

“effective for payroll and taxes

Pros

It's great for checking payroll and tax forms. In my previous job, we also used it for vacation requests.

Cons

To me, the UI was confusing. It wasn't the easiest to submit a PTO or vacation request, for example.

“my go-to tool !

Pros

In my opinion, it is very easy to get started and find what I need. Plus, it's helped me a lot with my job search.

Cons

There's really nothing I dislike. I'm very impressed with the overall experience with aDP Workforce.

“Positive changes over time

Pros

my company recently switched to a new way of accessing employee payroll. Now, it's just one click to not only see payroll but also employee info, emergency contacts and more. It's way simpler than having two different aDP access points.

Cons

When I'm on one employee's time card and hit the next arrow, it doesn't take me to the next employee on my list.

“Interactive and organized

Pros

The interface is interactive and well-organized and very easy to use for both employees and managers.

Cons

Client entries appear as numbers instead of names which makes it more time-consuming for me to review them.

“smooth clock-in/out with direct updates

Pros

I think the app is simple and smooth. Clocking in and out is easy and my employer can give us updates on office closures or delays directly in the app.

Cons

There aren't many cons. The phone app didn't crash much and I didn't have bug issues. I also didn't have accessibility problems in the app.

“good features, support not so great

Pros

It's a comprehensive HCm platform with a lot of features for businesses. I highly recommended this!

Cons

Their customer service and support have been lacking when problems come up, making it difficult for me to fix and adjust issues.

“Really customizable but support is slow

Pros

super great that reports are easy to customize and HR can access employee data in real-time. It's so easy to use.

Cons

sometimes troubleshooting is delayed when I need immediate support. small businesses need quick and efficient real-time support.

“Clean modern interface, reliable over the years

Pros

The interface is clean and user-friendly. I really like the modern, sleek layout & it's flexible and simple.

Cons

I don't have anything bad to say about the platform. I've been using it for years and it's really reliable that's what keeps aDP so well-known. The color scheme could use some updating, though but that's about it.

“Top-notch product!

Pros

I can sign in and see my statements easily and printing them is also very simple. Changing my password is just as simple.

Cons

Haven't had many issues. I log in and get the information I need. There's nothing I can think of.

“smooth time tracking and requests

Pros

It's very easy to track time throughout the workweek and requesting time off is very smooth.

Cons

The only issues I've seen are occasional system errors that make signing in a tricky but it's not too often.

“Very user-friendly and recommended

Pros

What I like are the features where I can see performance reviews and payroll exceptions. It's really helpful.

Cons

It still has some lagging issues in terms of performance but the software's quality is better than any other.

“smart choice but could be better

Pros

For me, it is easy to use and the mobile app is great for my employees. Tax statements are simple to retrieve and download.

Cons

There are very few areas left to improve. The web interface could be better when trying to select a specific employee.

“aDP has really improved

Pros

The service quality is always consistent. The account manager is always there when needed and we've had a lot of good updates over the last three years.

Cons

some team members occasionally have issues with the app but they're usually easy to resolve.

“all in one utterly essential

Pros

I find the interface very easy to use. I love that everything's in one place, payroll, benefits, employee records, all of it. It makes my job way easier having it all under one roof.

Cons

Customization feels restrictive in some areas and I wish there were more options to tailor things to my specific needs.

“Interactive but mobile lite

Pros

The interface is really interactive. The dashboard shows me everything I need and the notifications keep me in the loop about what's going on.

Cons

The app feels restricted compared to using the website aND there's definitely more functionality when I'm on my computer.

“too difficult to use

Pros

It offers basic course titles to cover mandatory harassment training, some personal and professional development, as well as safety and OSHA training.

Cons

It does not send automatic reminders to staff who need to take a refresher course because they live in certain states. Course completion tracking is also not an easy process, and metrics are impossible to figure out.