ClockShark Reviews

“Professional and friendly staff”

Pros

Whenever I need help, their customer service is right there without a long wait. Today, Dee helped me recover a job I accidentally deleted while it was still in progress and everything was back up and running within minutes. Since we started using ClockShark a year ago, it has been saving me around 20 hours every week by cutting out the time spent chasing down employees for job details, time cards, material receipts and payroll processing.

Cons

Nothing to mention here, we really haven't run into any issues.

“Quick support”

Pros

Any time I've needed help, their team has been quick to respond. Dee especially did an excellent job taking care of my case.

Cons

I honestly can't think of any drawbacks but this field requires me to enter something.

“makes calculations simple”

Pros

our field crew had no trouble using it. I can handle all the timesheets in one place and also see where everyone was during the day. The employee summaries make payroll calculations very simple. The reporting is also really useful because it shows how many hours each person worked and which job those hours went to and you can print reports showing total hours spent on each job along with which employees worked on them.

Cons

The one thing I really wish it included is mileage tracking between locations. That would save a lot of time on jobs where we need to reimburse mileage.

“No more waiting on timesheets”

Pros

It's been really nice not having to wait around for my crew to turn in a timesheet anymore.

Cons

I'd still like to see a way to track vacation and PTO for salaried employees.

“can attach documents to each job”

Pros

One thing that's been really useful is giving employees the option to clock in right from the job site and log time to a specific job at the same time. Being able to attach documents to each job is also a big help especially when it comes to pulling everything together for invoicing. It's also nice having the schedule visible for all employees so everyone can stay on the same page.

Cons

At this point, I haven't run into anything I dislike and have genuinely been enjoying all of the features.

“Quickbooks integration done right”

Pros

Getting QuickBooks and job costing set up with ClockShark went really well thanks to Hans. He was incredibly helpful with every question we had and took the time our staff really needed to make sure the QuickBooks integration was configured exactly the way we needed for job costing.

Cons

Honestly there's very little to complain about. Hans was patient, helpful and guided us through every roadblock we ran into.

“generates useful reports”

Pros

At a glance, I can quickly check job hours, keep up with employee tracking and pull useful reports.

Cons

I just wish the phone app showed a bit more information.

“Hassle-free clock in”

Pros

Using it has been really easy. The tools let workers clock in and out without any hassle and the GPS location tracking makes the whole process much more practical. It feels like an innovative and helpful solution especially because it reduces the need for companies to keep using paper sheets every day to record and monitor when employees start and finish work.

Cons

The only thing I can really think of is that the note-writing area could be a bit larger. Other than that, I honestly can't think of anything else that would bother me about it.

“employee management made easy”

Pros

It has made it much simpler to manage my employees and see where they are when I need them most. It has organized a lot of the day-to-day tasks in my business and above all, it has saved me a lot of time when organizing both my clients and my staff.

Cons

At times, the GPS is not quite as precise as I would prefer although aside from that, the system works very well.

“incredible customer care”

Pros

The customer support has been outstanding and it's clear they're constantly working on improving the product. It solves a lot of the common time clock problems organizations usually deal with. Another big plus is that it works not just on desktops but also on tablets and smartphones. The native apps for Android and Windows feel very natural to use and they let employees head straight to the job site and clock in from there. That also helps companies cut costs since there's no need to invest in separate software just to keep track of staff.

Cons

The one downside with ClockShark is that scrolling through a long customer list to clock into a job can take quite a while.

“Cooperative support team”

Pros

Customer service has been the biggest highlight. Every question I've had has been answered quickly and they've even gone a step further by making the changes for me instead of just pointing me in the right direction.

Cons

Google Calendar integration with ClockShark's scheduling tool is missing. Our office, design and installation schedules all live in one calendar so we still have to keep using that. Since I'm the general manager and mostly the only one using ClockShark, having that integration would make the system twice as useful.

“highly recommended”

Pros

From beginning to end, this software has been excellent for us. It brings payroll and time tracking together in one place, cuts down a lot of the work involved and gives us a very complete picture of what each project is likely to cost. I'd definitely recommend it.

Cons

The only part that feels outdated is the mobile app. It doesn't offer many features and honestly that part has been disappointing.

“Happy with our decision”

Pros

Switching to ClockShark has really helped our team use the right job numbers much more consistently. Before this, we relied on paper timesheets and a lot of employees were pretty careless about writing the correct job numbers on their forms.

Cons

we'd really like to see a way to send individual messages or instant messages to employees directly inside ClockShark.

“Fast app with helpful timesheets”

Pros

The app runs fairly quickly and it also lets employees check and review their own timesheets.

Cons

Break detail is missing in reports. They only show the total break time for the day instead of the actual start and end times for each break.

“saves time and effort”

Pros

It has really simplified our job costing and time tracking and it's saved us a lot of time and effort when handling payroll and customer invoicing.

Cons

I'd love to see an option to import dates from ClockShark directly into QuickBooks.

“Can clock into two jobs”

Pros

Being able to clock into two jobs at once with the Crew Clock feature is a big plus. The scheduler is much better than TSheets and the budgeting tools are also noticeably stronger.

Cons

Task-based budgeting has been talked about for a long time but there still hasn't been any real progress. Also, the current working function can't be modified which is frustrating.

“Mobile tracking that saves hours”

Pros

Between the mobile app and the QuickBooks integration, keeping up with employee time across multiple jobs and job sites has become a whole lot simpler. My crew can log time for different jobs right from the app and it's cut my weekly time-card headache from about 6 hours down to just 10 minutes even while managing 15 jobs and more than 100 tasks.

Cons

The only part that feels a little less simple is entering time for an employee who stopped at several job sites in one day. It's not quite as user-friendly as the rest of the system although it's still fairly simple to handle.

“amazing onboarding support”

Pros

Right from the beginning, our ClockShark rep guided us through the entire setup process. He even dedicated more than an hour on a GoToMeeting with our team, walking us through all the details and showing us how the whole ClockShark system works.

Cons

One thing that was a bit frustrating was getting emails and calls from several different reps even though we were already working with one assigned rep.

“Well trained and patient staff”

Pros

The support team has been very willing to help make ClockShark work for my business. We ran into a few issues with the Xero integration but ClockShark kept working on them with us and those problems have now been sorted out.

Cons

Not everything imports from Xero. I can bring staff details from Xero into ClockShark but the quotes and jobs I have in Xero do not transfer across. Because of that, I have to enter the same information twice and having that import available would be a big improvement.

“Checks every box”

Pros

After going through quite a few apps, this is the one that finally checked the boxes for us. Most of the others were missing features we needed so we always had to give something up and many of them also had technical problems. A common issue was the app getting kicked out of the active apps and then stopping the time recording. This one was much simpler to roll out and it actually does what it says it will. The clock-in and clock-out features combined with GPS have been excellent for our team and the timesheet view makes approvals much faster to review.

Cons

Up to this point, we really haven't run into any problems. The only real concern on our side is that we already use a separate accounting system so we'll need to figure out an integration for that.