ClockShark Reviews

“pleasant experience overall”

Pros

From the first use, this has been one of the most user-friendly apps I've worked with and the overall experience has been incredibly pleasant.

Cons

At this point, I honestly haven't come across anything I dislike about it.

“Excellent time tracking features”

Pros

Handling time tracking for customers and their sub-jobs has been really satisfying and that part of the software works exceptionally well.

Cons

The only issue I've run into is the synchronization lag. When I create sub-customers on the fly, it can take up to 24 hours for them to show up in ClockShark. I'd also like to see a way for employees to enter the parts used for each sub-customer.

“awesome recurring schedule option”

Pros

It has really simplified the way we track employees and gotten rid of paper timesheets completely. We're also using it for scheduling which means we no longer have to keep sending messages back and forth to employees just to coordinate shifts. Another big help is the recurring schedule option since I can set up repeating jobs without having to enter the same schedule over and over every time the work comes around again.

Cons

Recurring schedules can only be set for a certain number of days. I understand why that restriction exists but it still means I have to choose an end date manually. Some of our accounts are scheduled at the same time every week and we keep those schedules going for years. It would be much better if there were an option to let a schedule repeat indefinitely. To avoid someone leaving it on by mistake, the system could send a reminder after a set amount of time so it can be reviewed.

“Convenient paperless time tracking”

Pros

Switching to this has been very convenient. It's simple to use and does a good job replacing old paper timecards which saves us time and cuts down on paperwork.

Cons

Every now and then, it acts a little strangely or unpredictably for employees using it.

“great tool overall”

Pros

Pretty much everything about it works really well, with the only exception being how the reports look.

Cons

The reports aren't very visually impressive right now and could definitely use some improvement.

“Gives a view of tasks”

Pros

Tasks can be assigned to people and everyone on the team is able to see who is responsible for what.

Cons

The app isn't available in Spanish and since we're a Mexican company, many of our coworkers don't speak English which makes it difficult for them to use.

“improved our productivity”

Pros

Running a property management company meant we needed something flexible enough to fit a workflow it wasn't exactly built for and ClockShark has handled that really well. We've been able to organize jobs and tasks in a way that actually works for our nonstop daily operations. On top of that, the platform is very simple and user-friendly. One of our biggest challenges over the years has been finding a scheduler that employees with all kinds of tech backgrounds could actually learn and use without frustration. For our field staff especially, ClockShark has been by far the simplest tool to train on and put into practice. The team is happier, productivity is up and there's a lot less back-and-forth phone communication with the office. It has also given our field employees a clearer, more manageable sense of responsibility and that has steadily improved how quickly we respond to tenant needs.

Cons

we'd really appreciate a more precise update system so the whole team doesn't get notified every time only one or two schedules are changed. It creates confusion when a push notification says their schedule was updated but nothing is actually different for them. We'd also like a better way for staff to quickly notify the office about job or task statuses and about scheduled tasks as well. We've managed to work around some of this by using notes for status updates but the way we have to add jobs in our current setup feels redundant, add task, add job, schedule job, then add the task to the scheduled job and so on.

“Top-notch support”

Pros

Whenever something comes up, their customer support has been fantastic. My issues usually get resolved in under 30 minutes and every person I've spoken with has been courteous, helpful and pleasant to deal with.

Cons

Frequent chat notifications about new features and check-ins feel annoying. I also wasn't happy that I couldn't use my business email and had to stick with my personal one instead.

“Works well across locations”

Pros

It's really helpful that all of my employees can use it even when they're working from different locations.

Cons

Honestly there's nothing I dislike about this product.

“user-friendly product”

Pros

It's very user-friendly and simple to use. It has made my job much easier overall.

Cons

I haven't run into any issues at this point. Everything has been going really well and I don't have any complaints.

“Easy to pull up info”

Pros

Getting the information I need is really convenient since it only takes a click of a button. It has made my job much more manageable, saved me a lot of time and helped me accomplish more within the same amount of time.

Cons

I wish there were a way to clock employees in from a computer as well. I have also run into some minor glitches when entering a student into the system, where it occasionally shows that they are not clocked in.

“Paperwork gone, time saved”

Pros

Back when I was in the office, I had to enter data into our online system by hand every single day. Once we started using ClockShark, that paperwork was completely eliminated which freed up a lot of extra time for other responsibilities. I'd definitely recommend it to anyone who needs to track and manage other people's time records.

Cons

Every once in a while, there's a glitch on portable devices and some of the information shows up incorrectly. The good thing is you can log in from a computer and manually fix the mistakes without much trouble.

“easy to use tool with amazing support”

Pros

Right from the start, ClockShark has been very user friendly for both employees using it day to day and administrators managing everything behind the scenes.

Cons

Honestly I haven't run into any downsides. It's been excellent overall and their support team has been absolutely amazing.

“Ability to attach photos”

Pros

It has taken a huge load off my day-to-day work. I used to spend so much time deciphering paper timesheets and entering everything manually. Now the employees choose the job, task and add a description of what they worked on themselves and the information transfers directly into QuickBooks. They can also attach photos which has been really helpful later on whenever any questions come up.

Cons

I'm not a fan of the automatic password the system sends out. I usually have to go in and change it myself. Remembering and entering passwords seems to be the biggest challenge for our crew. On top of that, if the QuickBooks Connector freezes or runs into a problem, I can end up with duplicate entries in QuickBooks and then I have to remove them individually.

“affordable option”

Pros

It's convenient, mobile and extremely user-friendly and on top of that, it's very affordable.

Cons

Honestly there's not much to complain about with this web-based program, I really love it. The employee app on the phone can be glitchy at times but usually it just needs an update.