EPAY Systems Reviews

“Good product to use

Pros

I find this product to be significantly faster than others, which really adds to its overall value.

Cons

The UI is not meeting my expectations. I hope the company prioritizes improving it soon.

“Works great!

Pros

EPAY simplifies the process of tracking employee time, ensuring we avoid overtime. It is not only user-friendly for me but also streamlines our workflow effectively.

Cons

It is quite straightforward, not overly flashy, which does not bother me, but I can see how some might prefer more pizzazz.

“Very easy to navigate

Pros

I appreciate the ease of use. As an employee, I can swiftly make changes like adjusting tax withholdings or setting up direct deposit within minutes. Despite worrying about a recent change taking effect in time for the next pay period, the customer service promptly resolved the issue.

Cons

the only downside I have faced is occasional long loading times between pages and getting logged out due to timeouts. Otherwise, I've had a smooth experience with no noticeable cons so far.

“Takes getting used to

Pros

Keeping track of hours, swapping shifts, and monitoring performance across different areas through scorecards are features I love. Requesting time off is a breeze and the interface is straightforward once you are accustomed to it.

Cons

Honestly, there is nothing about this software that I dislike.

“Cool Time Management Application

Pros

The platform offers customizable ways to organize employees based on performance and skills, or by department, which I find very innovative.

Cons

It is ideal for larger businesses but might be too much for smaller ones in terms of value. It really hinges on the number of employees a company has.

“Good but lacks in some areas

Pros

Clocking in and out is very easy, supported by great customer service and a simple interface.

Cons

I have experienced occasional crashes, and getting users to adopt it was a bit challenging.

“Great for high volume restaurants

Pros

It is easy to use and train employees with a fairly simple back office, exceeding expectations.

Cons

Navigating through the back office can be tricky without thorough training. However, accessing credit card information is easy.

“A great system and platform, but it's more like a service with POS devices than a simple app

Pros

it offers a comprehensive service and platform for managing sales in the field and payment relationships with dealers and third parties. The centralized management of all POS transactions with real-time reports is excellent.

Cons

Setting up the implementation is not straightforward, it will definitely need assistance for configuring the POS, inventory items, and payment rules. It requires some sales doors to make it cost-effective.

“It's the best time and labor software out there!

Pros

The 24/7 customer support is fantastic, providing assistance whenever needed, unlike other payroll management companies with limited support.

Cons

While it has all the essentials, I wish it had a more modern and engaging dashboard upon login.

“The product is very user friendly. Excellent product especially when customed designed to company's specific needs/request. Excellent trainers/customer service.

Pros

EPAY's customization and training by instructors, like Aliza, are exceptional, ensuring that requested functionalities are implemented step by step.

Cons

Every once in a while, there might be a delay in response from the helpdesk/technical team, understandable considering their workload. However, it is not a frequent issue.

“Recent blueforce upgrade

Pros

Despite recent upgrades causing continual problems, EPAY's support has been unsatisfactory. Issues like location setup and invalid pins persist and resolution timelines are often unclear.

Cons

Implementing it is not easy; it will require some assistance.

“Excellent customer service and product

Pros

E-Pay boasts the best customer service; their team is incredibly dedicated and responsive, always prioritizing urgent issues.

Cons

I was not satisfied with their response. As an employer, I am concerned about paying for off-duty lunch breaks and the split punches when employees switch departments.

“Alpine Amusement Co.

Pros

The mobile app comes in handy during glitches.

Cons

the thumbprint does not consistently work for certain employees, and having to manually sync it every night is inconvenient.

“EPAY saves us time and money

Pros

EPAY's transition has been remarkable for our company, eliminating manual payroll processes and the associated errors, ultimately saving us a considerable amount of time.

Cons

With the new time clocks and EPAY software, we hardly ever encounter mistakes, and weekly payroll processing is a breeze.

“Review on epay

Pros

My only gripes involve payroll date customization and frequent system freezes, requiring restarts also the mobile app lacks convincing user-friendliness.

Cons

Similar to before, the thumbprint feature can be inconsistent at times.

“Finance Manager

Pros

Exporting data into Paychex is straightforward.

Cons

Reporting can be frustrating. I would prefer to see all employee records on one page, without merged cells or subtotals, for easy data analysis.

“Impressive Product!

Pros

Their setup and navigation are incredibly intuitive, making it easy to use from the start.

Cons

It lacks a few functions compared to our current version (we're on 6 currently).

“Great Customer Support

Pros

The staff's dedication to promptly following up and communicating detailed responses to our requests is highly appreciated.

Cons

The mobile app is not very convincing or user-friendly.

“EPay Utility

Pros

The system's ease of use is commendable.

Cons

It would be helpful if pay vouchers had an auto-send feature to distribute documents to employees.

“Worth the Money

Pros

Despite the cost, the benefits of using this product and its customer service team outweigh any drawbacks.

Cons

I have not encountered any cons from my perspective.

“Customer Support

Pros

Our experience with EPAY has been exceptional, particularly for a company of our size with over 100 employees. It has streamlined our time and labor management.

Cons

Implementing it is very challenging.

“EPay does exactly what I am asking of it.

Pros

The system's ease of use translates to significant time savings.

Cons

Since the last update, there have been occasional freezing issues.

“Vastly Improved

Pros

The transition to Blueforce7 was a pleasant surprise for our company. The improved user interface and the preparedness of the staff during the migration were commendable. Our account manager was exceptional, making the transition smooth by addressing our queries promptly.

Cons

The waiting time for each entry to process and update is too long.

“It has not been the most user-friendly

Pros

It has fulfilled our primary need of tracking time efficiently. Although the limitation of pulling only 90 days of history can sometimes be restrictive, we understand the rationale behind it.

Cons

Using and navigating through the system is very slow and cumbersome.

“Best in their Class

Pros

Before Blueforce, customizing our Time and Attendance system was a challenge. With employees across the nation working on various jobsites and tasks for different vendors daily, the flexibility to move them around different paygroups and jobsite groups has greatly simplified our payroll process.

Cons

The waiting time for each entry to process and update is too lengthy.

“Review

Pros

Our Customer Service Representative is consistently available, friendly, and highly knowledgeable.

Cons

The system fails to read my fingerprint when my hands are cold.

“Upgrade went well. Some hiccups, but always fixed quickly

Pros

The updated Epay has been a game-changer for us. It is a one-stop-shop with a user-friendly interface that streamlines navigation. The support team is top-notch, always quick to respond and resolve any issues.

Cons

It is frustrating when I input an employee's hours on the timesheet, like 8, but it assigns an actual time slot, such as 7:30-4:00.

“Blueforce

Pros

Since September 2014, we have been using Blueforce and are generally pleased with it. It is user-friendly for administrators and most employees find it easy to navigate. Real-time recording and enhanced control over payroll have significantly reduced our errors by 50%.

Cons

One of the drawbacks we have noticed is that Blueforce is not very compatible with Internet Explorer, although it works fine with Chrome. Also, some of the reporting could be improved.

“Not very user friendly.

Pros

Despite recent updates, some long-time users are finding the system less user-friendly. Providing tutorials or webinars on viewing timesheets and making changes could greatly assist them.

Cons

Sometimes it experiences slowdowns.

“Blueforce Review

Pros

While the system generally works well, I feel it could be slightly more intuitive.

Cons

There are occasional glitches here and there.

“Fantastic!

Pros

The latest update, B7, has enhanced the dashboard's user-friendliness and overall layout, providing a sleeker appearance.

Cons

Customer service is always incredibly helpful, and I prefer reaching out via online chat rather than phone calls.

“I enjoy using the software. It's user-friendly and has adequate reporting tools.

Pros

The system's reporting, import/export, and time card tools stand out as pros for me. They are easily accessible and straightforward, providing the necessary data efficiently.

Cons

the reporting, when printed in PDF, lacks layout design to resemble official reports, which is drawback.

“Epay Time Clock Review

Pros

Its user-friendliness is a significant advantage. It is intuitive enough to navigate without a manual, making it accessible for all users.

Cons

The system has more features than I currently need.

“Satisfied with the product.

Pros

The ability to generate reports for total employee hours is invaluable for tracking productivity.

Cons

I am not a fan of the automatic lunch deduction.

“EPAY REVIEW

Pros

The convenience of reviewing timecards and making changes greatly simplifies the payroll process.

Cons

There should be adjustments made if the guys don't use the time or alter time.

“Blueforce Review

Pros

It is a significant improvement over our previous hand-punched and manually added timecards.

Cons

The website is not user-friendly, and if you do not know how to do something, it can be nearly impossible to figure out. Thankfully, we have an in-house rep to call for assistance.

“Not user friendly - needs better layout

Pros

The employee lists are clear and easy to read, albeit confined to one section.

Cons

There is too much detail for my needs, and the reports are difficult to navigate. The screen layout needs to be more user-friendly.

“I work with this on a daily to weekly basis with employee times.

Pros

I have found this product to be reliable. Features like advance entry for miscellaneous days and employee self-service for checking vacation/personal time are particularly beneficial.

Cons

It is annoying to have to click on a time to enter a note and then wait for it to process before moving on to the next day to enter a note for the same employee.

“Epay/Blueforce review

Pros

This system offers a quick and accurate method for compensating employees for their hard work. My time spent on payroll tasks has significantly reduced since implementing this system.

Cons

I can not think of any negatives. My experience with the system has been trouble-free in the few months we have been using it.

“I find this very useful

Pros

I have found the program to be extremely beneficial in my daily business operations.

Cons

I have not encountered any issues with their program during my daily use.

“General Manager

Pros

Monitoring employee breaks and daily payroll activities has become much more efficient.

Cons

Due to the environment in the garages, the fingerprint function is not always reliable, leading to employees needing to request their employee numbers constantly. We also face difficulties with the heat and have had to relocate the Walter unit several times.

“My 2 Cents

Pros

The system's simplicity and ease of use have been consistently impressive. I have not encountered any issues so far.

Cons

I genuinely can not think of anything I dislike. Seriously, nothing comes to mind.

“McCarthy Tire Lancaster PA

Pros

It is incredibly effective and time-saving compared to our previous manual time card system.

Cons

I do not have any particular dislikes about the product or vendor.

“store manager for mccarthy tire managing payroll for 15 employees

Pros

The fingerprint tracking feature eliminates potential errors in employee punching. It effectively tracks lunch breaks and different pay types, while also simplifying data manipulation.

Cons

There are several issues: it is slow to update after revising entered payroll data, I can not enter a reason in the box when adding a time card, employees' fingerprints are inconsistently read, necessitating multiple re-registrations, and the system needs more frequent updates. Also, I need to switch between time sheets and time cards faster.

“It took a bit of getting used to but well worth the trouble.

Pros

Our previous manual process was cumbersome. I do not miss the days of deciphering handwritten timecards.

Cons

the fingerprint reader can be challenging, but it is not a major issue.

“Great team work and collaboration from day one from EPAY.

Pros

I like the system's ease of use and flexibility in handling various pay rules and scenarios.

Cons

There is nothing. The product and EPAY team deliver what they promise.

“EPAY Systems are great

Pros

The online system's intuitive navigation makes it accessible to users of all levels. The professionalism and courtesy of the customer service representatives enhance the overall user experience.

Cons

I have no complaints or issues with either the product or the vendor.

“EPAY user review

Pros

Clocking in and out with EPAY is a breeze. I appreciate being able to monitor my employees' clock-in and clock-out times accurately. Loading vacation time directly into the system is a standout feature for me.

Cons

The system does not recognize fingerprints all the time. Our clocks are in the northeast, and it seems that when it is cold out, the recognition does not work properly.

“Punching in and out daily

Pros

EPAY simplifies the process of tracking my weekly time, making punching in effortless.

Cons

the fingerprint sensor fails to get a good reading, resulting in having to scan my finger multiple times.

“First time online time clock

Pros

The product's user-friendliness, simplicity, and responsiveness of the vendor to issues and corrections make it an excellent choice for our needs.

Cons

It feels like there are some simple fixes or updates that should have been done by now. I have raised some very simple issues, and they are still in the development stage.