EPAY Systems Reviews

“Good product to use

Pros

I find this product to be significantly faster than others, which really adds to its overall value.

Cons

The UI is not meeting my expectations. I hope the company prioritizes improving it soon.

“Works great!

Pros

EPAY simplifies the process of tracking employee time, ensuring we avoid overtime. It is not only user-friendly for me but also streamlines our workflow effectively.

Cons

It is quite straightforward, not overly flashy, which does not bother me, but I can see how some might prefer more pizzazz.

“Very easy to navigate

Pros

I appreciate the ease of use. As an employee, I can swiftly make changes like adjusting tax withholdings or setting up direct deposit within minutes. Despite worrying about a recent change taking effect in time for the next pay period, the customer service promptly resolved the issue.

Cons

the only downside I have faced is occasional long loading times between pages and getting logged out due to timeouts. Otherwise, I've had a smooth experience with no noticeable cons so far.

“Takes getting used to

Pros

Keeping track of hours, swapping shifts, and monitoring performance across different areas through scorecards are features I love. Requesting time off is a breeze and the interface is straightforward once you are accustomed to it.

Cons

Honestly, there is nothing about this software that I dislike.

“Cool Time Management Application

Pros

The platform offers customizable ways to organize employees based on performance and skills, or by department, which I find very innovative.

Cons

It is ideal for larger businesses but might be too much for smaller ones in terms of value. It really hinges on the number of employees a company has.

“Good but lacks in some areas

Pros

Clocking in and out is very easy, supported by great customer service and a simple interface.

Cons

I have experienced occasional crashes, and getting users to adopt it was a bit challenging.

“Great for high volume restaurants

Pros

It is easy to use and train employees with a fairly simple back office, exceeding expectations.

Cons

Navigating through the back office can be tricky without thorough training. However, accessing credit card information is easy.

“A great system and platform, but it's more like a service with POS devices than a simple app

Pros

it offers a comprehensive service and platform for managing sales in the field and payment relationships with dealers and third parties. The centralized management of all POS transactions with real-time reports is excellent.

Cons

Setting up the implementation is not straightforward, it will definitely need assistance for configuring the POS, inventory items, and payment rules. It requires some sales doors to make it cost-effective.

“It's the best time and labor software out there!

Pros

The 24/7 customer support is fantastic, providing assistance whenever needed, unlike other payroll management companies with limited support.

Cons

While it has all the essentials, I wish it had a more modern and engaging dashboard upon login.

“The product is very user friendly. Excellent product especially when customed designed to company's specific needs/request. Excellent trainers/customer service.

Pros

EPAY's customization and training by instructors, like Aliza, are exceptional, ensuring that requested functionalities are implemented step by step.

Cons

Every once in a while, there might be a delay in response from the helpdesk/technical team, understandable considering their workload. However, it is not a frequent issue.

“Recent blueforce upgrade

Pros

Despite recent upgrades causing continual problems, EPAY's support has been unsatisfactory. Issues like location setup and invalid pins persist and resolution timelines are often unclear.

Cons

Implementing it is not easy; it will require some assistance.

“Excellent customer service and product

Pros

E-Pay boasts the best customer service; their team is incredibly dedicated and responsive, always prioritizing urgent issues.

Cons

I was not satisfied with their response. As an employer, I am concerned about paying for off-duty lunch breaks and the split punches when employees switch departments.

“Alpine Amusement Co.

Pros

The mobile app comes in handy during glitches.

Cons

the thumbprint does not consistently work for certain employees, and having to manually sync it every night is inconvenient.

“EPAY saves us time and money

Pros

EPAY's transition has been remarkable for our company, eliminating manual payroll processes and the associated errors, ultimately saving us a considerable amount of time.

Cons

With the new time clocks and EPAY software, we hardly ever encounter mistakes, and weekly payroll processing is a breeze.

“Review on epay

Pros

My only gripes involve payroll date customization and frequent system freezes, requiring restarts also the mobile app lacks convincing user-friendliness.

Cons

Similar to before, the thumbprint feature can be inconsistent at times.

“Finance Manager

Pros

Exporting data into Paychex is straightforward.

Cons

Reporting can be frustrating. I would prefer to see all employee records on one page, without merged cells or subtotals, for easy data analysis.

“Impressive Product!

Pros

Their setup and navigation are incredibly intuitive, making it easy to use from the start.

Cons

It lacks a few functions compared to our current version (we're on 6 currently).

“Great Customer Support

Pros

The staff's dedication to promptly following up and communicating detailed responses to our requests is highly appreciated.

Cons

The mobile app is not very convincing or user-friendly.

“EPay Utility

Pros

The system's ease of use is commendable.

Cons

It would be helpful if pay vouchers had an auto-send feature to distribute documents to employees.

“Worth the Money

Pros

Despite the cost, the benefits of using this product and its customer service team outweigh any drawbacks.

Cons

I have not encountered any cons from my perspective.