Folks HR Reviews

“Pretty cool for managing employee lists and arrivals

Pros

Having access to the full employee lists sorted by any category I want is pretty cool. And I also like managing arrivals and departures.

Cons

Our payroll system doesn't connect with Folks yet but the issue is on our end structurally. Taxes aren't separated for expense reports forcing us to create a separate account.

“All employee requests in one system

Pros

It's handy to have all employee requests, absences, overtime, travel expenses, training, grouped in one place. I can also pull stats for projects quickly which is a huge help for planning.

Cons

I do wish a few extra details and features were added to make handling the information even simpler. For example, I'd like the ability to log hours directly in the timesheet with a brief task description (for instance 8:00-8:30: description of the task) so entries are clearer. Also Tool 2.0 tends to bug out fairly often when I try to export time statistics which interrupts my reporting process.

“Simple tool that's easy to delegate

Pros

simplicity of this tool is what I value most. I find delegating tasks to my team very easy and stress-free.

Cons

Sometimes the menu categories are confusing so I end up spending more time moving around the interface trying to find what I need.

“Strong HR content but login issues

Pros

The platform looks thorough and has a lot of useful HR content. I did experience difficulty logging into my account once which was frustrating and I wish live tech support were available for small issues.

Cons

technical support is slow and email replies take far too long to come through. Calling doesn't help either since there isn't any direct contact, they just tell you to leave a voicemail and then I never hear anything back. If they're never going to call, they shouldn't offer that option at all.

“groups employee requests and stats!

Pros

It lets me group all types of employee requests: absences, overtime, travel expenses, training, etc. It also lets me quickly get statistics on time spent on specific projects.

Cons

Certain details or features could be added to make processing information even easier. For example entering hours in the timesheet (8:00 to 8:30: task description). Folks 2.0 often glitches when I try to pull time statistics.

“easy to use and delegate

Pros

The aspects of Folks HR I appreciate most are that it's easy to use and therefore just as easy to delegate tasks with.

Cons

Sometimes the categories in the menu are confusing so I spend more time navigating to find what I'm looking for.

“Complete and clear hr features

Pros

It seems very complete and clear with lots of useful HR features. I just haven't managed to log into my account yet. It's a shame there isn't a live technical service when I have a simple login problem.

Cons

Technical support is very slow, the email response time is too long and phone support is useless without direct contact..you only leave us a voicemail and we never hear back. In that case don't offer the callback option if you never call back.

“Improved usability with reliable support

Pros

Since version 2.0 launched I've been impressed by how well it centralizes all our data. I've noticed it saves time on HR tasks and the support team is always helpful, polite and responsive.

Cons

As a small team of sixteen we sometimes find that the platform's customization options are still limited, several fields and modules don't let us shape things the way we'd like. Since we are only sixteen people many aspects of the platform feel less applicable to our workflows and some features end up being less useful for our day-to-day operations.

“fast employee access and smooth workflow

Pros

Being able to locate employees in just a couple of clicks is amazing. I can handle everything directly through the site which makes my workflow smooth.

Cons

I haven't discovered any drawbacks so far but if something comes up I'll be sure to tell you, I look forward to reaching out to you again in the future.

“Simple solution that adapts to feedback

Pros

The simplicity really stands out and I appreciate that the team listens to requests. I've found their advice helpful and the solutions effective.

Cons

Although some features are still under development, I'm eager to have them, the interface has been updated and I can see the application has improved as well.

“Quick setup with essential features

Pros

Setting up and rolling out the app was very easy. I found it user-friendly and learning to use it was easy with all the features working well.

Cons

I've run into a few shortcomings around reporting and how information is displayed. For instance, with long expense reports that include many line items and receipts, it would be a huge time-saver to have a single "download all" option instead of opening each row to fetch a receipt. Also vacation accruals aren't projected ahead of time so when people try to book time off they can't see how many vacation days they'll have available in the future.

“love the attentiveness to requests

Pros

I like the simplicity of the platform. I also appreciate their attentiveness to requests for additions or improvements and relevant advice making it an overall effective and simple solution.

Cons

Some aspects are still in development and we're looking forward to them but the interface has been improved and the app as well.

“Logical design built for real work

Pros

The platform feels logical and convenient. I can see that it was designed with real-world scenarios in mind which makes everyday HR tasks practical and efficient.

Cons

Nothing to report, every time I use it things go very smoothly. It's simple, logical and efficient, just the way I like it.

“easy navigation with minimal issues

Pros

Navigating the interface is simple and smooth. I almost never run into problems when submitting forms or requests and everything is easy to access.

Cons

Occasionally pages will glitch on me though it isn't frequent and usually a quick refresh of the screen resolves the issue.

“simple, logical, user-friendly, everything smooth

Pros

It is very simple, logical and user-friendly. You can tell it was designed and tested in real situations to be optimal not just theoretical.

Cons

Nothing, everything goes very smoothly every time I use it. It's simple, logical and effective as we like it.

“Easy to use and navigate

Pros

I find it easy to use and navigate, very simple and accessible. I very rarely have any issues submitting things.

Cons

Sometimes pages glitch but not very often. Usually just refreshing the screen helps fix the problem.

“clean interface for easy employee actions

Pros

The interface is really minimalist and clean and I find this tool extremely easy to use, as an employee, submitting my time-off requests was very easy!

Cons

Nothing to complain about at all, keep up the great work, I'm genuinely very pleased that my employer picked this tool!

“Simple navigation with one-click access

Pros

Using it is really easy. After I took the time to learn how everything works, it quickly became instinctive. I don't have to follow multiple steps to reach the place I need. A simple click gets me exactly where I want to go every time.

Cons

The only drawback I found is that on first use there are so many options it can feel a bit overwhelming. I needed someone to walk me through it, once someone showed me how it works, the site became very easy to use.

“simple tool with fast customer support

Pros

I'm really impressed by how convenient it is and how fast their customer support responds. The app is easy to use and covers the vast majority of what we need.

Cons

What frustrates me is that several basic improvements, in my opinion, still haven't been implemented and they would greatly simplify information-change tasks, for example switching assignments from one employee to another without using search, or allowing us to make bulk changes to employee profiles ourselves, etc.

“clean interface with continuous improvements

Pros

interface is simple and convenient and the team is fantastic, I can tell they're always looking for ways to update and improve the software.

Cons

It frustrates me a little that whenever I need to issue new login credentials to staff, I'm forced to remove the old ones before I can send the new credentials which feels unnecessarily tough.