Folks HR Reviews

“centralized data with smart automation

Pros

Personally what I appreciated most were the thorough case tracking features, the centralized data repository, the smoother operational workflows and the automation of certain repetitive tasks.

Cons

Some modules still lack smoothness and I think they could be further optimized to improve the overall user experience.

“centralized case tracking is game-changing!

Pros

Tracking all my cases in one centralized place has been a game-changer ! no more jumping between systems. I really like the smooth, logical flow of steps for each matter and the automation of routine jobs saves me so much time and mental energy. Together they make the entire process feel efficient and under control.

Cons

Some sections still feel a bit buggy and could be further improved to enhance the user experience.

“clunky candidate management experience

Pros

Posting jobs across multiple platforms happens quickly for me. It's easy for me to send secure forms to candidates. The tech support team gets back to me fast and follows up regularly.

Cons

I'm not fond of the new candidate management interface. When I need to forward the newest resumes to the hiring manager, I have to scroll through the entire list of CVs to pick out the recent ones. Also moving around within the candidates table is very laggy and makes my workflow harder.

“User-friendly design with great support

Pros

For me the customer support really stood out and I especially liked how easy this tool is to use, its convenient interface and the clear way information is organized made a big difference. I also find the tracking and management features thoughtfully designed and they genuinely make day-to-day work much smoother.

Cons

Sometimes I find it hard to configure it to match our organization's specific rules, particularly when setting up automatic calculations for increased overtime rates or travel time hours accurately.

“Basic HR management made simple

Pros

At the moment I use this tool solely to manage employee departures, track absences and record workplace accidents.

Cons

One thing that frustrates me is having to delete absences manually, one by one, I can't seem to select multiple entries at once which is quite annoying.

“clear instructions and easy search

Pros

Using this tool has been really enjoyable, I find the instructions clear and searching for what I need is simple and quick.

Cons

At first there was a bit of a learning curve but I picked it up quickly. For the moment, I don't have any negatives to point out.

“french platform with frequent improvements

Pros

What I really love is that the platform is in French and developed in Quebec. I benefit from frequent updates and customer support has always been spot-on whenever I've needed guidance.

Cons

For my part I noticed there's no option to insert placeholders into certain communications although everything else is well structured.

“Multi-site job posting is quick

Pros

I like that posting jobs on multiple sites happens quickly. Also sending secure forms to candidates is easy and the tech support replies fast and checks in regularly.

Cons

I don't like the new layout for handling applicants. When I need to send new resumes to a manager I have to go through the entire list of all CVs to pick out the new ones. Also navigating the candidate table is very awkward.

“Great customer service and ease of use

Pros

The customer service>! I really liked how simple Folks HR is to use, its simple layout and how clearly the information is organized. The tracking and management tools are well-designed and genuinely make daily work easier.

Cons

Sometimes it's hard to configure it according to our organization's specific rules especially for automatically calculating overtime pay or travel time.

“managing departures and absences is easy

Pros

For now I only use Folks for managing departures, absences and workplace injuries.

Cons

Having to delete absences manually one by one is currently an annoyance. It doesn't seem possible to select multiple ones at once.

“Clear instructions and simple search

Pros

I enjoy using it, the instructions are clear and the search function is simple which makes it easy to operate.

Cons

At first there was an adjustment period but I caught on quickly. Right now I don't have any negative points.

“online version available with updates

Pros

The tool is in French (and what's more made in Quebec!) and being online means it gets frequent updates to make it better. Also the customer service is impeccable!

Cons

There's no option to add placeholders in some communications but the rest is well built.

“clean and simple overall experience

Pros

Overall the experience feels well put together and I really enjoy working with it because information is easy to access and the layout is clean.

Cons

I find the system's response times annoyingly slow, when I click something it can take several minutes before I actually see any change which is frustrating.

“Modern interface with short learning curve

Pros

The learning curve is gentle and I've noticed the interface looks clean and pleasant especially in version 2.0 which makes daily use enjoyable.

Cons

What frustrates me is the lack of shortcuts to return to where I left off, for example, there's no arrow to jump from one employee profile to the next so I have to go back to the overview and search for the next person every time which wastes a lot of time.

“All Hr activities in one place

Pros

Having everything I need for HR management centralized in one place saves me a lot of time. I can handle timesheets, expense accounts and disciplinary cases much more efficiently.

Cons

It's a pity that we can't integrate a scoring or clock-in style system directly into employee evaluations. Because of that limitation, I have to export my results into an Excel spreadsheet to compile and account for them manually.

“Simple absence and leave tracking

Pros

Managing absences and vacations in one spot has been fantastic. I find the KPIs clear and employees really enjoy how simple it is to interact with.

Cons

We find the payroll module doesn't meet our needs, unfortunately. I'd like to ditch SharePoint entirely but we can't fully remove it because there simply isn't another place to store all the various pieces of information that aren't related to employees.

“easy employee lists and transitions

Pros

Accessing full employee lists sorted by any category makes my work smoother. I also find tracking arrivals and departures very convenient.

Cons

our payroll system doesn't integrate with this tool right now but that issue actually comes from how our own setup is structured. Also taxes aren't separated for expense accounts in our configuration which forces me to create a separate account just for those tax entries, adding extra administrative steps.

“great experience :)

Pros

Overall the experience is pretty great. The information is easy to access and the app is very simple. I love it!

Cons

The system's slow response time.. when I click on something it takes several minutes before I see the change.

“ease of use and short learning curve

Pros

The ease of use and short learning curve is what I appreciate the most. Also it's visually simple and pleasant to look at (especially version 2.0).

Cons

A lack of shortcuts to get back to where I was. For example I don't have a simple arrow to move from one employee profile to the next I always have to go back to the summary and search for the next person which wastes time.

“all hr tasks in one spot

Pros

Everything is in the same spot to handle HR. Whether it's timesheets, expense reports, disciplinary cases or other things.. it's essential for saving time.

Cons

I find it unfortunate that we can't add a scoring system to employee evaluations. I have to report my results in an Excel file for the final tally.

“Pretty cool for managing employee lists and arrivals

Pros

Having access to the full employee lists sorted by any category I want is pretty cool. And I also like managing arrivals and departures.

Cons

Our payroll system doesn't connect with Folks yet but the issue is on our end structurally. Taxes aren't separated for expense reports forcing us to create a separate account.

“All employee requests in one system

Pros

It's handy to have all employee requests, absences, overtime, travel expenses, training, grouped in one place. I can also pull stats for projects quickly which is a huge help for planning.

Cons

I do wish a few extra details and features were added to make handling the information even simpler. For example, I'd like the ability to log hours directly in the timesheet with a brief task description (for instance 8:00-8:30: description of the task) so entries are clearer. Also Tool 2.0 tends to bug out fairly often when I try to export time statistics which interrupts my reporting process.

“Simple tool that's easy to delegate

Pros

simplicity of this tool is what I value most. I find delegating tasks to my team very easy and stress-free.

Cons

Sometimes the menu categories are confusing so I end up spending more time moving around the interface trying to find what I need.

“Strong HR content but login issues

Pros

The platform looks thorough and has a lot of useful HR content. I did experience difficulty logging into my account once which was frustrating and I wish live tech support were available for small issues.

Cons

technical support is slow and email replies take far too long to come through. Calling doesn't help either since there isn't any direct contact, they just tell you to leave a voicemail and then I never hear anything back. If they're never going to call, they shouldn't offer that option at all.

“groups employee requests and stats!

Pros

It lets me group all types of employee requests: absences, overtime, travel expenses, training, etc. It also lets me quickly get statistics on time spent on specific projects.

Cons

Certain details or features could be added to make processing information even easier. For example entering hours in the timesheet (8:00 to 8:30: task description). Folks 2.0 often glitches when I try to pull time statistics.

“easy to use and delegate

Pros

The aspects of Folks HR I appreciate most are that it's easy to use and therefore just as easy to delegate tasks with.

Cons

Sometimes the categories in the menu are confusing so I spend more time navigating to find what I'm looking for.

“Complete and clear hr features

Pros

It seems very complete and clear with lots of useful HR features. I just haven't managed to log into my account yet. It's a shame there isn't a live technical service when I have a simple login problem.

Cons

Technical support is very slow, the email response time is too long and phone support is useless without direct contact..you only leave us a voicemail and we never hear back. In that case don't offer the callback option if you never call back.

“Improved usability with reliable support

Pros

Since version 2.0 launched I've been impressed by how well it centralizes all our data. I've noticed it saves time on HR tasks and the support team is always helpful, polite and responsive.

Cons

As a small team of sixteen we sometimes find that the platform's customization options are still limited, several fields and modules don't let us shape things the way we'd like. Since we are only sixteen people many aspects of the platform feel less applicable to our workflows and some features end up being less useful for our day-to-day operations.

“fast employee access and smooth workflow

Pros

Being able to locate employees in just a couple of clicks is amazing. I can handle everything directly through the site which makes my workflow smooth.

Cons

I haven't discovered any drawbacks so far but if something comes up I'll be sure to tell you, I look forward to reaching out to you again in the future.

“Simple solution that adapts to feedback

Pros

The simplicity really stands out and I appreciate that the team listens to requests. I've found their advice helpful and the solutions effective.

Cons

Although some features are still under development, I'm eager to have them, the interface has been updated and I can see the application has improved as well.

“Quick setup with essential features

Pros

Setting up and rolling out the app was very easy. I found it user-friendly and learning to use it was easy with all the features working well.

Cons

I've run into a few shortcomings around reporting and how information is displayed. For instance, with long expense reports that include many line items and receipts, it would be a huge time-saver to have a single "download all" option instead of opening each row to fetch a receipt. Also vacation accruals aren't projected ahead of time so when people try to book time off they can't see how many vacation days they'll have available in the future.

“love the attentiveness to requests

Pros

I like the simplicity of the platform. I also appreciate their attentiveness to requests for additions or improvements and relevant advice making it an overall effective and simple solution.

Cons

Some aspects are still in development and we're looking forward to them but the interface has been improved and the app as well.

“Logical design built for real work

Pros

The platform feels logical and convenient. I can see that it was designed with real-world scenarios in mind which makes everyday HR tasks practical and efficient.

Cons

Nothing to report, every time I use it things go very smoothly. It's simple, logical and efficient, just the way I like it.

“easy navigation with minimal issues

Pros

Navigating the interface is simple and smooth. I almost never run into problems when submitting forms or requests and everything is easy to access.

Cons

Occasionally pages will glitch on me though it isn't frequent and usually a quick refresh of the screen resolves the issue.

“simple, logical, user-friendly, everything smooth

Pros

It is very simple, logical and user-friendly. You can tell it was designed and tested in real situations to be optimal not just theoretical.

Cons

Nothing, everything goes very smoothly every time I use it. It's simple, logical and effective as we like it.

“Easy to use and navigate

Pros

I find it easy to use and navigate, very simple and accessible. I very rarely have any issues submitting things.

Cons

Sometimes pages glitch but not very often. Usually just refreshing the screen helps fix the problem.

“clean interface for easy employee actions

Pros

The interface is really minimalist and clean and I find this tool extremely easy to use, as an employee, submitting my time-off requests was very easy!

Cons

Nothing to complain about at all, keep up the great work, I'm genuinely very pleased that my employer picked this tool!

“Simple navigation with one-click access

Pros

Using it is really easy. After I took the time to learn how everything works, it quickly became instinctive. I don't have to follow multiple steps to reach the place I need. A simple click gets me exactly where I want to go every time.

Cons

The only drawback I found is that on first use there are so many options it can feel a bit overwhelming. I needed someone to walk me through it, once someone showed me how it works, the site became very easy to use.

“simple tool with fast customer support

Pros

I'm really impressed by how convenient it is and how fast their customer support responds. The app is easy to use and covers the vast majority of what we need.

Cons

What frustrates me is that several basic improvements, in my opinion, still haven't been implemented and they would greatly simplify information-change tasks, for example switching assignments from one employee to another without using search, or allowing us to make bulk changes to employee profiles ourselves, etc.

“clean interface with continuous improvements

Pros

interface is simple and convenient and the team is fantastic, I can tell they're always looking for ways to update and improve the software.

Cons

It frustrates me a little that whenever I need to issue new login credentials to staff, I'm forced to remove the old ones before I can send the new credentials which feels unnecessarily tough.

“clean interface and easy to use

Pros

What I like it the very clean interface! Folks HR is very easy to use. As an employee it was very simple for me to submit time-off requests!

Cons

Nothing at all! Keep up the good work! I'm very happy my employer chose Folks!

“simple and instinctive after learning

Pros

It's very simple to use. After taking the time to understand it it becomes instinctive. You don't need to go through four steps to get where you want to go. You click and you're there!

Cons

The only 'drawback' I found is that when we use it for the first time there are a lot of options so it's a bit complicated to understand but when someone takes the time to explain it the site becomes very simple to use.

“convenient with fast service

Pros

I love how convenient it is and the speed of the customer service. The app is easy to use and meets the vast majority of our needs.

Cons

The fact that certain improvements which seem basic to me haven't been implemented yet and which would greatly improve tasks like changing information (switching from one employee to another without searching, making bulk changes in employee profiles ourselves, etc.).

“easy to use

Pros

The things I like most are that it is easy to use, simple and has an awesome staff. The team is always finding ways to update and improve the software.

Cons

One area that is a bit frustrating is when having to send new login details out to employees you have to delete them first then resend them.

“easy tracking for overtime and vacations

Pros

simplicity of this tool is great, I've never needed to ask anyone to locate the right information. Tracking overtime and vacation is easy and I always have the correct time on hand.

Cons

There aren't many negatives, perhaps adding more statistics for our timesheets could be an area to improve. I'd like access to additional data but the team is very receptive to suggestions.

“All HR information in one place

Pros

What I appreciate most about this tool is how it gathers everything in one place, having all the information accessible from a single spot really makes my day-to-day management much simpler. I especially enjoy being able to submit leave and vacation requests directly through the platform while easily checking how many days I have left. It's easy, transparent and efficient.

Cons

It's not always convenient to find information. I frequently have colleagues reach out to me asking for help navigating the platform or locating particular sections and I end up guiding them through basic tasks. Adding a more user-friendly layout, clearer visual markers, or better labels would significantly improve the overall user experience and reduce these recurring questions.

“faster and clearer time-off management

Pros

Ever since everyone at my company started using this HR tool, I've noticed that processing and tracking time-off requests has become significantly quicker and more efficient. I can easily check my own leave balance, see how many days I have left and so can my teammates which really saves time and reduces confusion.

Cons

haven't run into any drawbacks while using this HR tool. It's a well-designed, comprehensive and user-friendly platform and I wholeheartedly recommend it without hesitation.

“centralized staff data with team calendar

Pros

For me this tool is really easy to use, it stores all our staff information centrally in one spot and the calendar view is handy for checking a team member's current availability.

Cons

some access rights and privilege controls don't behave the way I expected them to which can be frustrating.

“effective resource management features

Pros

The software's resource handling feature has been very effective and I find it saves me a lot of time managing tasks.

Cons

Could add a few features that I feel would improve HR processing

“consolidated HR tasks with org chart visibility

Pros

What I really appreciate is that all HR matters and leave requests are congreatated inside this tool. I also find the company's organizational chart very clear and easy to reference.

Cons

I have trouble locating specific information, it feels like details are scattered all over the place. I'd love an option to sign in without having to type a password.