Folks HR Reviews

“centralized data with smart automation

Pros

Personally what I appreciated most were the thorough case tracking features, the centralized data repository, the smoother operational workflows and the automation of certain repetitive tasks.

Cons

Some modules still lack smoothness and I think they could be further optimized to improve the overall user experience.

“centralized case tracking is game-changing!

Pros

Tracking all my cases in one centralized place has been a game-changer ! no more jumping between systems. I really like the smooth, logical flow of steps for each matter and the automation of routine jobs saves me so much time and mental energy. Together they make the entire process feel efficient and under control.

Cons

Some sections still feel a bit buggy and could be further improved to enhance the user experience.

“clunky candidate management experience

Pros

Posting jobs across multiple platforms happens quickly for me. It's easy for me to send secure forms to candidates. The tech support team gets back to me fast and follows up regularly.

Cons

I'm not fond of the new candidate management interface. When I need to forward the newest resumes to the hiring manager, I have to scroll through the entire list of CVs to pick out the recent ones. Also moving around within the candidates table is very laggy and makes my workflow harder.

“User-friendly design with great support

Pros

For me the customer support really stood out and I especially liked how easy this tool is to use, its convenient interface and the clear way information is organized made a big difference. I also find the tracking and management features thoughtfully designed and they genuinely make day-to-day work much smoother.

Cons

Sometimes I find it hard to configure it to match our organization's specific rules, particularly when setting up automatic calculations for increased overtime rates or travel time hours accurately.

“Basic HR management made simple

Pros

At the moment I use this tool solely to manage employee departures, track absences and record workplace accidents.

Cons

One thing that frustrates me is having to delete absences manually, one by one, I can't seem to select multiple entries at once which is quite annoying.

“clear instructions and easy search

Pros

Using this tool has been really enjoyable, I find the instructions clear and searching for what I need is simple and quick.

Cons

At first there was a bit of a learning curve but I picked it up quickly. For the moment, I don't have any negatives to point out.

“french platform with frequent improvements

Pros

What I really love is that the platform is in French and developed in Quebec. I benefit from frequent updates and customer support has always been spot-on whenever I've needed guidance.

Cons

For my part I noticed there's no option to insert placeholders into certain communications although everything else is well structured.

“Multi-site job posting is quick

Pros

I like that posting jobs on multiple sites happens quickly. Also sending secure forms to candidates is easy and the tech support replies fast and checks in regularly.

Cons

I don't like the new layout for handling applicants. When I need to send new resumes to a manager I have to go through the entire list of all CVs to pick out the new ones. Also navigating the candidate table is very awkward.

“Great customer service and ease of use

Pros

The customer service>! I really liked how simple Folks HR is to use, its simple layout and how clearly the information is organized. The tracking and management tools are well-designed and genuinely make daily work easier.

Cons

Sometimes it's hard to configure it according to our organization's specific rules especially for automatically calculating overtime pay or travel time.

“managing departures and absences is easy

Pros

For now I only use Folks for managing departures, absences and workplace injuries.

Cons

Having to delete absences manually one by one is currently an annoyance. It doesn't seem possible to select multiple ones at once.

“Clear instructions and simple search

Pros

I enjoy using it, the instructions are clear and the search function is simple which makes it easy to operate.

Cons

At first there was an adjustment period but I caught on quickly. Right now I don't have any negative points.

“online version available with updates

Pros

The tool is in French (and what's more made in Quebec!) and being online means it gets frequent updates to make it better. Also the customer service is impeccable!

Cons

There's no option to add placeholders in some communications but the rest is well built.

“clean and simple overall experience

Pros

Overall the experience feels well put together and I really enjoy working with it because information is easy to access and the layout is clean.

Cons

I find the system's response times annoyingly slow, when I click something it can take several minutes before I actually see any change which is frustrating.

“Modern interface with short learning curve

Pros

The learning curve is gentle and I've noticed the interface looks clean and pleasant especially in version 2.0 which makes daily use enjoyable.

Cons

What frustrates me is the lack of shortcuts to return to where I left off, for example, there's no arrow to jump from one employee profile to the next so I have to go back to the overview and search for the next person every time which wastes a lot of time.

“All Hr activities in one place

Pros

Having everything I need for HR management centralized in one place saves me a lot of time. I can handle timesheets, expense accounts and disciplinary cases much more efficiently.

Cons

It's a pity that we can't integrate a scoring or clock-in style system directly into employee evaluations. Because of that limitation, I have to export my results into an Excel spreadsheet to compile and account for them manually.

“Simple absence and leave tracking

Pros

Managing absences and vacations in one spot has been fantastic. I find the KPIs clear and employees really enjoy how simple it is to interact with.

Cons

We find the payroll module doesn't meet our needs, unfortunately. I'd like to ditch SharePoint entirely but we can't fully remove it because there simply isn't another place to store all the various pieces of information that aren't related to employees.

“easy employee lists and transitions

Pros

Accessing full employee lists sorted by any category makes my work smoother. I also find tracking arrivals and departures very convenient.

Cons

our payroll system doesn't integrate with this tool right now but that issue actually comes from how our own setup is structured. Also taxes aren't separated for expense accounts in our configuration which forces me to create a separate account just for those tax entries, adding extra administrative steps.

“great experience :)

Pros

Overall the experience is pretty great. The information is easy to access and the app is very simple. I love it!

Cons

The system's slow response time.. when I click on something it takes several minutes before I see the change.

“ease of use and short learning curve

Pros

The ease of use and short learning curve is what I appreciate the most. Also it's visually simple and pleasant to look at (especially version 2.0).

Cons

A lack of shortcuts to get back to where I was. For example I don't have a simple arrow to move from one employee profile to the next I always have to go back to the summary and search for the next person which wastes time.

“all hr tasks in one spot

Pros

Everything is in the same spot to handle HR. Whether it's timesheets, expense reports, disciplinary cases or other things.. it's essential for saving time.

Cons

I find it unfortunate that we can't add a scoring system to employee evaluations. I have to report my results in an Excel file for the final tally.