Gusto Reviews

Pros

Acts as a functional payroll provider and it's capable of handling payroll tasks.

Cons

Billing has been a mess. We went ahead and canceled the service during a month when we didn't run payroll at all (April) yet they still charged the full monthly fee. Also, it keeps raising prices and there's no practical way to avoid paying for an entire month just because you cancel partway through.

Pros

User interface feels really approachable on both sides... employees and employers alike. Tax filings have been especially helpful and the support for filing is genuinely strong.

Cons

It would be even better if they could also manage outside benefit plans for each payroll run.

Pros

It's really easy to use and I especially like the simple pricing model. as I get busier, my costs go up but when things slow down, the pricing decreases based on how many active employees I have.

Cons

It's hard to reach someone live when I need help but they're usually good about calling back.

Pros

UI is great and using it is simple. The product has been reliable and accurate for us for many years.

Cons

It would be great if it notified me when contractors submit documents. Right now, we have to keep asking them to let us know when their invoice is online.

Pros

It was such an easy platform to use. I didn't need any instructions and it was totally worth the price.

Cons

Honestly, I can't think of anything I didn't like about the platform. No complaints from me.

Pros

Their interface is really user-friendly. It has alot of useful features like tracking time off and managing spending accounts, which I really appreciate.

Cons

Idk what to say here. It works great for our needs and I haven't had any issues. It's been perfect for our small company.

Pros

This product is great for small companies. It's easy to use and handles a lot of functions. It's perfect for small teams because it's not too complicated. everything stays organized in one place.

Cons

It's not the most powerful software and you have to poke around a bit to find things. But once you get the hang of it, it's very flexible.

Pros

It's very helpful for managing payroll and employee information. It automatically calculates taxes and pays so no need to do anything manually. adding new employees is easy and everything is saved in one spot.

Cons

some options are hard to find if you want to make changes later. The interface is clean but sometimes it's unclear where to click.

Pros

as an employee, I really loved it! It gave me real-time updates and let me check my most recent pay stubs, down to the minute. I liked being able to track it weekly.

Cons

The only downside is the delay. my paystubs are always accurate but I wish I could see a more real-time clock-in and clock-out experience.

Pros

Communication and tracking payments with it has been excellent. It makes everything so easy to manage.

Cons

I haven't had any issues or problems with the platform.

Pros

It's easy to get the hang of, which is great, especially for ICa. In short, it's perfect for basic payroll without the extra features that can become confusing, like some older platforms Ive used in the past

Cons

It's simple but there are a few features that would make it better especially for organizing things. an aPI with google Drive would be a great addition.

Pros

Payroll has become nearly automatic for us thanks to this Tax filings, onboarding and benefits are all centralized and automated. The employee self-service portal is a huge plus for transparency.

Cons

The support team isn't always quick to respond, especially during busy hours. I'd love to see more customizable reports as well.

Pros

gusto is really easy to use and the customer support is fantastic.

Cons

I can't think of anything I didn't like. The platform was great to use but it started to feel a little less effective as our company grew.

Pros

setting up and using It's was very smooth. I really like the reminders they send out for important tasks.

Cons

It was a bit pricey for my small business with just 2 employees.

Pros

getting starting with it was easy. It's great for startups and beginners who need payroll help.

Cons

One suggestion I have is for a visual screen-to-screen walkthrough to make sure everything is up and running and that features are being implemented correctly.

Pros

It eally makes handling payroll smooth. Direct deposits and tax forms are easy to manage and I've never had any issues with it.

Cons

When I tried to explore more advanced features, it wasn't very clear where to begin. I think it could use more built-in help to guide me through.

Pros

Using the e-card with my phone is very convenient and I love that I can download it to any phone.

Cons

setting it up wasn't that easy. You either need to be familiar with it or carefully follow the setup steps to get it right.

Pros

It's is very user-friendly and interactive. Onboarding new employees is a piece of cake and it's easy to look up employee information.

Cons

The reporting isn't as good or easy to use as my accounting software.

Pros

all aspects are handled seamlessly, and their customer service is excellent. I've called them a lot and they usually fix the issue within minutes. They're really committed to improving their platform regularly. I love that they added time tracking for contractors and it makes paying people simple.

Cons

I'm not a fan of their a-la-carte pricing, as it adds a lot to the monthly cost for HR services, most of which I could easily find through a simple google search. I believe they could benefit from gathering feedback from long-term users

Pros

The interface is very handy and the reporting tools are really helpful. I especially like the direct employee payments and the onboarding tools.

Cons

The only downside I'd point out is that it can take a while to get a response and some of the advanced features are only available on the higher-tier plans.