Gusto Reviews

“good service but misleading pricing practices”

Pros

Their customer service is exceptional and the app also helps me make better choices.

Cons

I dont like that the price goes up after a few weeks of discounts, it honestly feels misleading.

“Not the right fit for my company”

Pros

The design is practical, but it's not visually appealing to me. It feels a bit too basic.

Cons

It wasn't exactly what I was looking for to fit my company's needs.

“simple to send money w this tool”

Pros

I can easily transfer money to any merchant in Canada. It is user-friendly and even the registration process is really simple.

Cons

I would have loved if they offered gift cards from other merchants like amazon Us or eBay.

“made running my small practice effortless”

Pros

I used it when I owned my medical practice, and it was perfect for me. The onboarding process was so smooth and both my employees and I could track things like time off and reimbursements. It also had cool integrations like asking questions, for example, what someone's favorite food is for birthdays. The best part? It made taxes simple and it was affordable too.

Cons

Nothing I disliked! I loved it. It worked well for me.

“easy to use but limited availability”

Pros

Loved how user-friendly this is! The design is super clean and interactive. Plus, it totally saved me by automating payroll and taxes. so helpful!

Cons

It's only available in the Us, so I can't use it outside the country. Plus, it can get pretty expensive for larger teams.

“Pricey but helps my small business”

Pros

Not only is it really straightforward, but the reports are always spot-on. It also automatically manages benefits, which is one less thing for me to worry about. I love that

Cons

I've found the cost can feel a little steep with the combination of a base price and the per-employee fee each month.

“great for managing multiple payments”

Pros

It's easy to manage getting paid from multiple clients with this platform. No issue at all.

Cons

I wish it had automatic invoice settings so I wouldn't have to manually send them each time.

“amazing support and easy payroll”

Pros

Their customer support is amazing and always helpful. The interface is really user-friendly and setting it up was a piece of cake. managing payroll is also easy which really makes my work simpler.

Cons

There's really nothing wrong with this software. It works fine for me.

“gusto never disappoints!”

Pros

It made my onboarding process at my new job so efficient. I love that I can access everything I need, PTO, payslips, tax info, paperwork, all in one place.

Cons

The onboarding was mostly great but I did notice it can get a little glitchy when you upload a bunch of documents at once. even with that, it was still miles better than the old back-and-forth email chain with HR

“Billing error, was charged too much”

Pros

Running payroll is so easy with this tool. It just works without a problem.

Cons

I got overcharged for a service I didn't order. They refused a refund and wouldn't let me speak to a manager. Not great customer service.

“I use it everyday”

Pros

What's really cool is that it works perfectly whether I'm wearing my 'manager hat' to pay contractors or my 'employee hat' to check my own details. Both sides are incredibly user-friendly

Cons

sometimes it's confusing to find details about past contractor payments and invoices. I also don't like that there's a limit on how many payments contractors can receive each month, so we've had to combine several smaller payments into bigger ones, which has delayed payments before.

“top-tier payroll”

Pros

Honestly this has been the best payroll platform I've used. I've worked with ADP, Paychex and Paycom and it still wins for me. The interface is simple and their support team typically gets back to me the same day. There's also built-in training inside the platform, plus features like offer letters and criminal background screenings all handled right. Overall it's been a really smooth setup.

Cons

One thing I wish was available, you can't send a 90-day notification through it. If there's a probationary period, having that reminder option would be helpful. I also run into a limitation because it doesn't currently integrate with Rent Manager.

“strong support”

Pros

Being able to upload data straight into payroll has been really handy for speeding up setup and keeping things organized.

Cons

The base amounts and per-employee fees keep increasing which adds up over time.

“So good!”

Pros

They bundle an all-in-one solution that covers payroll and payroll-deduction related benefits. Submitting benefit claims is simple via their online portal. I can also reach Customer Service without much trouble and their responses have been quick. Payroll and reimbursements come through on time which makes everything feel well organized.

Cons

Recently changed the provider handling the deduction-based workflows but employees weren't clearly notified about the switch. When I attempted to file a reimbursement claim using the old portal, it didn't guide me on moving to the new provider. That whole experience was pretty frustrating and I really wish it had communicated the change in a more engaging, user-friendly way.

“Love it”

Pros

You can pick your gifts online and there are several different options to choose from so it feels flexible.

Cons

People who aren't very comfortable with technology might find it a bit challenging to use.

“payroll made hassle-free”

Pros

It really removes the headache of handling payroll and it doesn't feel like you need to be a "pro" to get started or use it day to day.

Cons

From both a user and admin standpoint, I'd love to see more built-in benefits or features specifically for our staff.

“automatic savings withdrawals done right”

Pros

The best part of it for me is setting up automatic withdrawals from my paycheck straight into my savings account.

Cons

The downside is that they send way too many text and email notifications.

“customer support is lacking”

Pros

Pretty good for tracking time and keeping employee information organized in one place which makes day-to-day management less of a headache.

Cons

Customer support doesn't seem to have the right training and it's common that they can't actually resolve anything on the first call.

“useful app but learning curve”

Pros

Nice app overall and it feels like it could be really handy once you get rolling. The features seem solid but getting started takes some patience.

Cons

Honestly, its pretty confusing to learn at first. Figuring out how to use it wasn't simple so the ease of use could definitely be better.

“excellent UI”

Pros

It keeps time tracking simple, the reminders actually do their job and the user interface feels really well thought out.

Cons

Switching between separate pieces of a project throughout the day is a bit harder since there isn't a dedicated way to track disjointed efforts as separate segments.