Gusto Reviews

“all features make payroll simple”

Pros

Love the full set of features especially how simple it is to run payroll. Everything feels built around the payroll workflow so getting the job done doesn't take much effort.

Cons

What still trips me up is building reports at times... I'd prefer a more user-friendly way to put those together and tweak them.

“reward incentives are fantastic”

Pros

Really enjoying the rewards and the whole incentive program.. they make using the service feel more worthwhile.

Cons

Overall, I've had a smooth time with it and it comes across as very user-friendly.

“so easy from day one”

Pros

It was very easy to set up and using it every day just feels natural.

Cons

I am still pretty new to this so I can't really point out any weaknesses yet. Ask me again in a couple months!

“works so well”

Pros

I like how simple this app is to use, everything just makes sense. When I have a question, the chat support is always there and gets me sorted out quickly.

Cons

Zero problems so far. Everything just.... works. It's refreshing honestly.

“Simple from day one!”

Pros

It is really simple to get up and running and I use it day-to-day naturally.

Cons

I haven't had enough time with it to judge its flaws yet.

“frustrating FSA support workflow”

Pros

The UI feels pretty adaptive and the website layout holds up well across different screen sizes.

Cons

FSA support is honestly rough. It keeps requiring extra documentation and that documentation is handled in a separate system that needs its own unique login every time. Also, it looks like the process is managed mostly by bots rather than real people so getting help when you need it can feel brutal.

“pay stubs and tax forms transparency”

Pros

Employees can pull up their pay stubs, tax forms and benefits information right from the platform which cuts down on back-and-forth admin work and makes everything feel more transparent.

Cons

Gusto covers the usual HR and payroll basics really well but it doesn't give much room for customization when your business has unique workflows or specific process requirements.

“user-friendly convenience that works”

Pros

The app is really easy to use, everything feels user friendly and convenient when I'm trying to get things done.

Cons

A few things caught my attention that I wasn't keen on and there were more areas that could be improved than I expected.

“fast payroll setup but limited customization options”

Pros

setting up our payroll and benefits was surprisingly fast and easy. The interface is interactive so I didn't have to waste time trying to figure it all out.

Cons

Wish there were more ways to customize things.

“Detailed and simple but logs me out”

Pros

I appreciate how easy it is to just log in and get what I need. The customer service team is always quick to respond and gives me real help. I'm also impressed with how detailed everything is. It makes handling benefits and payroll way simpler than my old system.

Cons

having to log in over and over again during one task is my biggest con. It really kills my workflow and efficiency.

“flawless and fantastically fast”

Pros

The interface just makes sense, everything is right where you'd expect it. Pages load fast and work smoothly which is great.

Cons

It's been absolutely fantastic. I have no issues to report and it just does its job and does it well.

“Simple and fast solution”

Pros

Setting up payroll and staff benefits was much quicker and easier than I expected. The interface is interactive, so I didn't have to spend hours learning it.

Cons

Although it automates most tasks, I wish there were additional customization choices. The simple design can feel restrictive when I need specific configurations.

“Really helpful but logs me out a lot”

Pros

I am really glad at how easy it is to jump into the system whenever I need it. Whenever I contact customer support they're available and reply promptly with tailored assistance. What stands out most to me is the depth of information, everything is very detailed and well laid out. Using It has simplified managing benefits and payroll considerably compared with other solutions I've used in the past, and it feels much more efficient and organized overall.

Cons

There are times when I have to sign in repeatedly during a single transaction and that becomes quite frustrating when I'm trying to move through tasks quickly and stay productive.

“perks are good!!”

Pros

Platform felt simple to use and moving around the site was simple and adaptive.

Cons

Some features didn't really end up being useful for what I needed.

“a game-changer, when accessible”

Pros

I have been using this for years and it's been cool to see it get better and better. Running payroll is a snap and when they added the ability to pay international contractors, it was a total game changer for me.

Cons

The support agents are awesome when you get them but it can be a wait. My real issue is the mobile site. As someone always on the go, I need my phone to work for me and it's just not a great experience right now.

“quick setup”

Pros

Crystal Humphreys gives it a full five stars. The platform feels simple to learn and getting it linked to my account was painless. Everything clicks together without a big learning curve.

Cons

There's honestly nothing to complain about... no real downsides at all.

“Its great”

Pros

It covers everything I need for payroll, HR and managing employee benefits. What really stands out is how fast their support team responds whenever we have questions or run into something unexpected.

Cons

Setting up health benefits requires downloading the PDF versions of the plan details to review all the fine print from the carriers (like Blue Cross or UHC). That said, their support team does a great job walking you through the steps so you don't feel stuck or overwhelmed by the choices.

“friendly, despite the learning curve”

Pros

The customer support team is really helpful whenever I contact them. The interface is friendly and I like that we can customize the templates to fit how we work.

Cons

Heads up if you're new to payroll like I was: the dashboard can be info-overload at first! It gets better but be ready for a slight learning curve.

“Running payroll is very easy”

Pros

Running payroll is so smooth and just works. I also love how easily it handles tracking holidays and time off for my team.

Cons

Honestly finding my way through some of the reports feels awkward. Not the most interactive.

“Helpful but a bit overwhelming”

Pros

Whenever I get in touch with customer support they're genuinely helpful and responsive. The interface feels clean and easy to use and I really like that the templates are customizable so they can be adjusted to meet our particular needs and workflows.

Cons

All the information available felt quite overwhelming at first, especially when I was new to handling payroll administration and still learning the ropes.