Gusto Reviews

“Comprehensive but expensive package

Pros

the email support team replies promptly and truly tackles the questions I raise. I also like that so many things are consolidated, performance reviews, healthcare benefits and a range of other tools all housed in a single spot.

Cons

The price is certainly on the higher side, though I can't deny that for what you get, the expense feels warranted.

“Makes payroll easy for my clients

Pros

Gusto makes payroll far easier to handle and my team finds it just as valuable for bookkeeping tasks. I love how easily it connects with our accounting system . it's a real time-saver.

Cons

I haven't faced any major problems so far. It would be helpful, though, if there were a phone support line for my clients who manage payroll themselves, they sometimes prefer speaking directly to someone when questions come up.

“Gets better and easier every year

Pros

Over the years I've relied on this and watched it get steadily better. The layout is super interactive which makes running payroll far less of a headache. I'd absolutely recommend it to others!

Cons

Right now I can't really name anything that bothers me. Because I'm still getting to grips with the rest of the functionality, I don't have any concrete complaints or flaws to point out yet.

“powerful tool

Pros

I've found the automation tools to be exceptionally thorough and really interactive to use when navigating the system.

Cons

On the mobile app, I often can't access admin functions and it's really frustrating when I have to manage things while I'm out and about.

“Helpful but confusing choices

Pros

the customer support team is amazingly helpful and genuinely knowledgeable, whenever I need assistance during regular business hours, I can always reach someone who can help.

Cons

I'd like clearer guidance when it comes to choosing the appropriate payroll type for various scenarios, because it's not always obvious which option best fits our needs.

“easy to find anything

Pros

The interface is very user friendly and I can always locate any information I need quickly and without effort.

Cons

At the moment, I can't think of anything I'd change about it.

“Handles many states, but fees pile up

Pros

Managing payroll across three states used to be a nightmare for me but I find It handles everything smoothly even the tax calculations are automated and completely easy.

Cons

Even though I only run payroll for myself once a year, I'm still charged a monthly fee which feels excessive. I'd love if billing were usage-based instead. Also, I keep getting billed extra when I have employees across different states and those charges add up fast.

“Helpful but annoying login

Pros

customer support team is very helpful and really pleasant to deal with and I had a fast, effort-free setup.

Cons

Two-factor sign-in can be a bit bothersome sometimes but I get why it's necessary for keeping things secure.

“Budget-Friendly Payroll Solution

Pros

I really value that it takes care of pay proration automatically, it saves me a ton of time. The link to state registration is super convenient, and they'll even manage the entire registration process if our company requires it. Their Customer Success reps are knowledgeable and always reply promptly whenever I need assistance. I've actually suggested this to a few other firms that have newer payroll admins because what I hear back is that employees grow much more confident and skilled when using these platforms.

Cons

One major drawback for me is that I'm accustomed to having complete freedom to make edits and corrections, yet this system imposes more limits compared with other payroll platforms I've used. That said, their support staff does fix these problems quickly whenever I contact them.

“Gusto is the best!

Pros

Honestly I find the interface incredibly easy to use and really interactive. Whenever I need help, their customer support gets back to me fast and is helpful.

Cons

Sometimes the onboarding experience feels a bit finicky and can be frustrating.

“Simple design

Pros

Personally, I find the interface very clean and thoughtfully laid out. It packs all of the vital features I rely on and to be honest, I can't picture any additions I'd want to see made to it.

Cons

I can't really point to any meaningful drawbacks after using this every day. The layout is so simple that it brings Google's user-friendly style to mind, where everything simply feels natural, interactive and clean.

“Interactive and flawless solution

Pros

For me, the interface feels really user friendly and moving through the prompts is consistently simple.

Cons

I haven't run into any problems so far, the layout is clear and I find it very easy to use around.

“Works great but gets costly

Pros

Working with it has been remarkably easy and it truly lives up to what it promises. I'm able to manage everything from payroll to benefits without any issue, which has saved me innumerable hours and has noticeably lowered my stress levels.

Cons

It becomes quite costly as my team grows and although customer support tends to be helpful, they often take a long time to respond to me.

“Perfect for my small team

Pros

For my six-person team that follows varied schedules, payroll runs without a hitch and I never struggle to get everyone paid on time. Generating reports is easy and the system covers every payroll need my small business has. Really couldn't be more satisfied with how well it meets my requirements.

Cons

nothing negative came to my mind.

“A game-changer for a busy owner

Pros

After using It for roughly five months, I've genuinely seen a shift in how I run my business day-to-day. It's made processes far more efficient and the interface feels natural to move around in. The reminders they push are absolutely essential they help me stay on top of things when I'm juggling a million other responsibilities as a small business owner. I no longer have to lose sleep over payroll or tax dates because this service handles that reliably. Looking back, I really wish I'd taken my colleague's suggestion two years ago and started sooner, it would have saved me a ton of time and effort.

Cons

The one con I've found is that the volume of email alerts can sometimes be a little much, even though I recognize they're important to keep me informed and on schedule.

“Like having an HR team without the cost

Pros

I have found managing payroll and benefits has never been simpler, it's like having a complete HR department without the huge overhead. The interface feels very interactive and every part, from bringing new hires on board to processing payments, moves along smoothly.

Cons

For my small company, the price can get high and I noticed costs climb particularly when we're expanding the team.

“simple tool but lacks tour-pay options

Pros

I find the interface very friendly and I can get new team members up to speed really quickly.

Cons

Setting up payroll for tour-based compensation has been a real challenge for me, the platform doesn't offer the customization options needed for that specific pay structure.

“Perfect but pricey for solos

Pros

For my small business, this software fits perfectly with what we need. I find the pricing sensible for our scale and AutoPilot handles biweekly payroll so smoothly that it frees up an enormous amount of time for me to concentrate on the things that truly matter.

Cons

As a solo business owner, I wish they'd offer more budget-friendly pricing options.

“So easy for everyone to use

Pros

My payroll tasks have become a lot easier now that I can quickly view pay breakdowns, hourly rates, pay stubs and W-2s.all of it feels very interactive. The team's communication is excellent and I really appreciate those subtle animations, they make the app feel friendlier. I'd happily recommend this to any small business that wants an employee-focused solution.

Cons

So far I haven't run into any real problems in my role on the team. All the information I require is easily available, so I don't have to search across several tabs to find what I need.

“Simple payroll

Pros

Running payroll used to intimidate me but It broke everything down so it was easy to understand and carry out. After I finished the initial setup, I'm able to run payroll in just a few minutes which gives me back valuable time to actually focus on running my business. I would definitely recommend it to others.

Cons

don't have any complaints, everything functions smoothly for me.