Gusto Reviews

“Solid Choice with Minor Issues

Pros

I find the interface very friendly and easy to use. If I make a mistake, correcting it is effortless. Getting help when needed is simple and the support team is genuinely approachable and helpful.

Cons

When I brought someone back on board, the platform didn't resend their paperwork automatically. It's a small annoyance, but since you asked for feedback on improvements, that's one area I'd change.

“Great for basics & need more flexibility

Pros

For me, the navigation is remarkably smooth and really easy to use across the whole platform. The pricing structure fits within our budget and doesn't feel like it's pushing costs higher. I find the customer support team answers quickly and they're genuinely helpful most of the time when I reach out. New hires usually pick it up fast . I also appreciate the mineral access feature, it's a thoughtful bonus that brings extra value to the product.

Cons

I wish the time-off policies were more flexible, right now I'd prefer anniversary-based renewal dates for each employee rather than having everyone renew on the same date. We've found the benefits integration to be a real pain . I say this because we tried several times to use Gusto for benefits but there's always some snag, especially since we're a larger group and want to keep our existing benefits agent. Customizing reports can also be frustrating at times, I can't recall every single scenario but we've hit situations where report customization was cumbersome and forced us to use workarounds, costing extra time to sort out. Overall, these issues have been the biggest sources of friction for us.

“Takes care of taxes

Pros

Honestly what I value most is how smoothly it handles state and federal filing and payment processing. I've rarely faced any problems with those features.

Cons

i am disappointed that the third-party integrations aren't great and it annoys me there isn't a client scheduling tool, adding that would finally turn this into a complete, all-in-one employee management system.

“Helpful tips but updates had bugs

Pros

Personally, the layout feels very easy and keeps things simple so I don't get lost. I really like the little tips sprinkled throughout and their tax guidance section explains complex topics in an easy-to-follow way. When I need to add new employees, it's quick and painless.

Cons

After they pushed an update a while back, I ran into some irritating bugs that disrupted my workflow. It took me a few weeks of troubleshooting and waiting for fixes before everything ran smoothly again but thankfully the issues are resolved now.

“Mostly smooth with a couple bumps

Pros

Switching from our old provider's clunky system, It felt like a genuine breath of fresh air . it's very interactive. I can pull up reports and find the information I need quickly without jumping through hoops. What I really value is how much it lightens my workload, which is exactly what I need running a small business.

Cons

Occasionally I have to tinker a bit before I can generate the exact report I'm looking for. On one occasion when I reached out about a tax filing question, the help desk wasn't very helpful.

“simple and easily integrated

Pros

I find the interface very user-friendly and I really value the wide range of options available to correct payroll errors or to dig into troubleshooting problems. Also, the connection with Xero integrates flawlessly with our accounting workflows.

Cons

I haven't faced any real problems because our payroll configuration is quite simple and not overly complicated.

“Set up fast, still great years later

Pros

Getting started was simple and didn't take much time. The new Excel-style payroll layout feels like a major upgrade compared to the old system. Whenever I reach out for support, the customer service team replies fairly quickly. Having tried a number of other payroll vendors, I'm genuinely pleased with this choice.

Cons

There isn't anything I can complain about after about two to three years of use.

“I like gusto

Pros

Being able to clock in from either my phone or my computer without any effort is something I really appreciate.

Cons

I would find it more convenient if the funds were deposited on Thursday instead of making me wait until Friday during payroll week.

“All-in-one, perfectly simple

Pros

One thing I truly appreciate is how everything's neatly organized and available in a single place, which makes it so much easier for me to monitor and keep track of all the details I need.

Cons

Honestly I can't come up with any significant drawbacks to It right now.

“easyyyy to use

Pros

using the app is simple, changing tax information and downloading paystubs takes no time at all. The layout is clear and doesn't demand steep learning curve.

Cons

Honestly, I have no complaints, everything runs smoothly for me right now.

“Helpful support

Pros

I've found the support system fantastic, whenever I need assistance the in-app chat connects me with someone who actually understands the product, explains things clearly and gets issues resolved quickly and efficiently.

Cons

The contractor payments interface can be really frustrating to use, I've lost payroll entries more than once after the back button was accidentally tapped or even triggered by a gesture which forced me to rebuild everything from scratch. It's especially annoying because there's no clear undo or recovery when that happens. Another pain point is the employer notes field on each paycheck . the editing window is too small so I can barely read the full note or make edits comfortably. These feel like small usability problems that a redesign could fix without much trouble and despite them I still recommend and use this software because its strengths far outweigh these nuisances.

“Easy and helpful setup

Pros

Getting it set up was very easy and keeping it running hasn't given me any headaches. When I ran into questions during the migration, the support team replied fast and even arranged an early phone call that cleared everything up and simplified the whole process.

Cons

I haven't faced any major issues up to this point.

“My payroll lifesaver

Pros

For someone like me who gets overwhelmed by payroll and taxes, It has been a real lifesaver. It made the entire workflow so much easier, and their support team actually checks in to see how things are going. I really value that they take care of the complex stuff so I can concentrate on running my business.

Cons

Can't think of any major issues. If I had to suggest something, adding a time clock and team scheduling tools would be helpful, although the additional price they charge for those is quite high.

“mostly perfect tool

Pros

Getting new clients set up is really simple and doesn't eat up much time. On the rare occasions I've contacted customer support, they were super helpful and quick to respond.

Cons

What annoys me a bit is that there isn't a way to run manual checks, even though it doesn't bother me enough to be a dealbreaker.

“Simple but slow fixes

Pros

set up was very simple and I actually thought the interface was incredibly easy to use. For what I do, this app bundles every feature I need into a single place.

Cons

When problems arise, getting them fixed often takes quite a long time, and I've had to wait longer than I'd like for solutions to be implemented.

“Clear breakdown with early pay bonus

Pros

I really like that it explains everything in a simple way and getting my paycheck two days earlier is an appreciated perk.

Cons

So far I haven't come across anything I dislike, the app's been working smoothly and it's a clean, simple way for me to view paystubs.

“Makes payroll enjoyable, not just easy

Pros

the interface feels exceptionally interactive to me. They've somehow turned payroll into something I actually enjoy, complete with charming visuals and upbeat little messages that keep me focused and motivated while getting this necessary business task done.

Cons

I've asked for a few tweaks to their payroll processing options, and although I've had comparable requests implemented in the past, these specific changes haven't been reviewed yet and are still awaiting attention from the team.

“Exciting payday every time

Pros

I am always happy using the app because the layout is so interactive and fun to move through, and I actually feel a little thrill whenever "Today is payday" appears on my phone.

Cons

At the moment, I can't come up with any downsides.

“Almost everything my small team needed!!

Pros

Honestly, I find the whole system very user-friendly, even though I don't have much of a background in accounting or payroll. Their customer support team has come through for me whenever I needed help and the website walks you through each step in a clear, approachable way. The QuickBooks integration simplifies booking payroll, so I don't have to wrestle with manual entries. Automatic 401(k) contribution submissions handled through Guideline remove another task from my to-do list. Before switching to It I relied on an accountant for payroll but since I started managing it myself here it's noticeably faster and less complicated than the old process. My team receives direct deposits reliably, can clock in and out with the time tracking tool and accesses paystubs and upcoming pay right from the app.

Cons

Finding decent healthcare benefit options that don't break the bank was really tough for me . there simply weren't many affordable, integrated choices available for my small team.

“Decent but Nothing Special

Pros

It makes it really simple for me to look up my pay information and to adjust benefits or deductions whenever I need to.

Cons

Transfers from the app to my external bank accounts take about three business days, which is annoying when I'm counting on the money sooner, I wish they offered instant transfers by default. On the bright side, I did find out you can get immediate transfers if you use their Gusto debit card but I would still prefer quicker options for standard bank transfers.