Gusto Reviews

“Easy to use”

Pros

I really like that the platform lets me manage my W-2 signing and handle my 1099 filings in one place. The direct deposit support is also a big win... it makes getting payments set up much simpler.

Cons

Building and checking reports feels pretty dated. I kept running into trouble trying to generate a report showing how much my contractor earned during a specific date range and I couldn't find the right option to do that.

“stress-free compliance and filing”

Pros

The fact that it files my quarterly and annual reports for me? Huge. Saves me so much time and stress.

Cons

haven't had any problems at all so far. Everything just works like I thought it would.

“The simple choice for busy owners”

Pros

as a small business owner, I'm swamped. I picked this after trying a few because it looked the simplest and it totally is. The reminders to run payroll are a lifesaver and it even gives me tips on features I'm not using. Reports are easy and support is always quick to help. Really feel like I made the right call here.

Cons

I need to think about this a bit more. No system is perfect and this one definitely has its problems. I'll have to get back to you with the details.

“very user-friendly for non-HR”

Pros

This has been incredibly user friendly and quick to get the hang of even without an HR or payroll background. Setting things up and using it day to day felt simple and I didn't run into any steep learning curve.

Cons

In my experience, no complaints at all... after trying two other payroll services before, we've been genuinely happy with it and everything has met our expectations.

“time tracking made simple”

Pros

It's incredibly simple to stay on top of my time sheet. I can log and monitor my hours without getting confused which makes the whole process feel a lot more manageable.

Cons

No real complaints here... I haven't come across anything I dislike.

“Excellent tool!”

Pros

Love that it lets me track my working hours and see all my benefits in one single place which makes everything much more organized.

Cons

Honestly this app has been working really well so far, I haven't run into any problems at all.

“Simple to use”

Pros

Super simple to use, this tool... and setting up contractors and employees takes very little time.

Cons

Pricing has increased recently which I'm honestly not happy about.

“One login, zero bugs”

Pros

Payroll just.. works. I don't have to stress about it. And having my benefits all in the same place is so convenient. One login for everything is a game-changer.

Cons

so far I haven't found anything to complain about....

“a compliance nightmare, avoid”

Pros

Found all the features easy to figure out.

Cons

I am actually dealing with legal trouble because they failed to file my payroll taxes correctly. For months, I've been trying to get reports or any history showing what taxes were paid but I can't access anything. Every time I call support, they just tell me someone is "working on it," but no one ever actually helps me or solves the problem. This has been incredibly stressful and their lack of transparency has put my business in real jeopardy. I would strongly tell anyone to avoid this service if you need your payroll to be compliant.

“User-friendly but annoying time entry function”

Pros

The interface is just really user friendly and simple to use. I love it!!

Cons

The time entry system is kind of tedious. For my regular scheduled hours, it makes me type out a reason instead of just picking one from a dropdown menu. It's annoying when I'm just doing my normal job.

“easiest payroll system, exceptional support”

Pros

Honestly this is the most simpliest payroll service I've ever used. The customer support is amazing and they actually go above and beyond to fix things. And my employees say it's simple for them too.

Cons

Have not run into any problems with the service or their support team yet.

“Interactive tool”

Pros

I have found the interface really interactive and simple to use.

Cons

What bugs me is that the time entry system forces me to type out reasons for my regular scheduled hours instead of offering a simple dropdown and that becomes tedious on a normal workday.

“Love using it”

Pros

Using it day to day is genuinely user-friendly and feels really adaptive so getting started and keeping things updated is simple.

Cons

When a note is required to explain the reason for work, it has to be typed in even if you're just working your normal, regularly scheduled hours.

“organized payroll”

Pros

Helps me handle payroll, HR tasks and manage my benefits without jumping between tools. Everything feels organized in one place which cuts down on the hassle day to day.

Cons

There aren't any major downsides for what I'm using it for. Overall it's simple and doesn't create any real friction.

“easy to learn, slow to run sometimes”

Pros

I use this for both of my companies and got the hang of it right away. The tech support team is fantastic as they're always there when I get stuck.

Cons

Putting in payroll info just takes me longer than it did when I used ADP.

“automated payroll saves time”

Pros

This has made payroll a lot simpler for our small business. The whole process feels organized and automated which has cut down on the manual work we used to deal with.

Cons

We'd like employees to be able to clock in and out specifically for a paid lunch break so we can track that time accurately but the app doesn't support that feature yet.

“Brilliant design, flawed benefits access”

Pros

The design is so well done. With other software, you're lucky if it works but this actually makes things simple. The clicks just make sense. Payroll and benefits work perfectly. We haven't even used half the features yet!

Cons

accessing my transit benefits is a real headache. You need a whole separate account with multiple PINs that are all named the same thing and the benefits card website is unreliable. When I'm out and need to pay for parking on my phone, it's constantly glitching and doesn't work properly.

“quick setup”

Pros

Feels really user-friendly. When I launched my consulting business, I got everything set up in under 10 minutes which was a huge win. Saving time while running a business matters a lot and this definitely helped me stay focused on getting clients instead of wrestling with admin.

Cons

Nothing stands out as something I disliked for my specific business needs.

“a bookkeeper's top choice”

Pros

UI is very friendly and their customer support is fantastic. The price is totally fair and my clients have no trouble using it. Other payroll companies don't even come close. This is the only one I use now and it's made my job as a bookkeeper so much easier.

Cons

I have no cons. no company is perfect but this is pretty close to being exactly what we need.

“My go-to for bookkeeping”

Pros

the interface is remarkably interactive and the customer support team is outstanding. The pricing is genuinely affordable as well. My clients have no issues using it whatsoever. To be honest, I think other payroll providers fall short in comparison. This is the sole platform I rely on now . it's significantly simplified my bookkeeping responsibilities every day.

Cons

I struggle to name any significant faults. Of course no service is perfect, yet this solution is very close to matching all our needs precisely.