Gusto Reviews

“Perfect onboarding autonomy

Pros

Honestly, I value how this platform simplified my onboarding at work, making everything smoother. It delivers enterprise-grade functionality for smaller teams without costing a fortune, and the tools feel comprehensive. What stood out was the autonomy it gave me during setup. I could manage my own HR and payroll settings instead of constantly relying on other teams. In those first few days, I was able to see all the tasks my operations manager had assigned and work through them at my own pace while staying on track. When I needed to update my W4 mid-year, the process was surprisingly simple, no need to involve Finance or HR since I could upload and digitally sign the form myself. Finding paystubs is easy and the interface is engaging with helpful reminder emails and calendar sync that keeps me informed about completed tasks and upcoming paydays.

Cons

I ran into a small snag when I uploaded my updated W4 although the system indicated I needed to sign the form, I couldn't locate it immediately. After about a day of processing it showed up in the portal. A tooltip suggesting to check back the next day would have resolved this. It's just a minor annoyance and hasn't really changed my overall satisfaction with the platform.

“Runs like clockwork on autopilot

Pros

I love that payroll runs on autopilot . it's fantastic because I never have to worry about missing deadlines or scrambling to fix errors. The accuracy has been spot-on every pay period without fail. Handling contractor payments and getting their 1099s sorted out has become incredibly simple and much less time-consuming. Honestly, I'm really impressed by how reliably and thoroughly it takes care of everything.

Cons

As we continue to grow, we're eager to add features for benefits administration and paid time-off tracking so everything is consolidated in one place.

“Quick and Easy Paystub Access

Pros

When I need to pull up paystubs or tax forms, the layout is remarkably simple and direct. The menus feel natural to use and printing anything is quick and painless. Throughout the time I've used it I haven't run into issues. I would absolutely recommend this to anyone frustrated with bulky, cluttered payroll systems that make simple tasks confusing.

Cons

no real issues. I haven't experienced any glitches and I find everything pretty easy to understand and use. Overall, there hasn't been anything troublesome to report during my use.

“Smoothflow, helpful support

Pros

the interface very simple and I never get confused while moving between sections. Everything links together naturally and I can consistently locate exactly what I'm after without any issue. It's genuinely a breath of fresh air to work with software that actually makes sense to a user.

Cons

The only snag I hit was when I tried to remove my spouse from our insurance plan, but to be fair that situation let their support crew step in and prove just how helpful they can be!

“Great price with good extras

Pros

payroll tool is very easy to use and it's priced really well. They also have a useful selection of add-on services I can access when I need them.

Cons

There aren't any significant drawbacks that come to mind. I'm glad they send gentle reminders about extra services without being overbearing . that balance works really well for me.

“reliable tool

Pros

For me, I've found this platform incredibly easy to move around in and the interface feels simple right away. Its record-keeping is powerful and thorough, which genuinely reassures me about how we handle and protect our data.

Cons

no real drawbacks, in my experience the platform has reliably done exactly what I needed and consistently met my expectations.

“Simple automated payroll

Pros

I love that I no longer have to collect time cards and that payroll taxes get taken care of automatically. The payroll process is simple again and runs quietly in the background without me having to monitor it.

Cons

So far I haven't faced any significant downsides. The setup was easy to complete and whenever I require help, their support team is responsive and ready to assist me.

“Saves me hours but reports are tricky

Pros

Since I switched to It, I've reduced my administrative workload by more than 75%. The time-tracking tool has genuinely transformed how our field crew operates . they can punch in and out without any effort and approving their logged hours on my side is quick and simple. Moving over from our previous processor was mostly simple, with only a few minor snags. I also have to call out customer support . whenever I reach out they're consistently friendly and actually helpful.

Cons

It can be difficult at times to locate the exact reports that include the data I need.

“Reliable payroll with good help

Pros

Running payroll has been smooth and stress-free for us. Whenever I need a hand, customer support has been fantastic, walking me step-by-step through various tasks over the phone. Whenever notifications arrive from agencies like the IRS and I reach out, they promptly get back to me with simple advice on what I should do and what they're going to take care of for me.

Cons

I honestly don't have any significant complaints. Since we're a small firm without a dedicated HR team, I've found the service more than adequate and am genuinely satisfied with how it's worked for us.

“Smooth and comprehensive onboarding

Pros

the onboarding felt remarkably smooth and tracking hours barely takes any effort. What stood out to me was how they guide you through every detail in a clear step-by-step way, covering everything from meeting legal requirements to configuring employee benefits. I truly can't recommend them highly enough!

Cons

I have no downsides to mention.

“Easy payroll and cancellations

Pros

Processing payroll on schedule has been incredibly simple for me and the option to cancel transactions whenever I need to make adjustments has truly saved my day more than once.

Cons

I haven't faced any significant problems with it up to this point.

“aligned payroll processing solution

Pros

I had no trouble getting everything installed and the automated payroll option works wonderfully!

Cons

I find their support hours are inconvenient because they shut down way too early.

“quick payroll but hard reports

Pros

I've been able to run our whole payroll in mere minutes because everything's so interactive. Onboarding new employees is very easy too . I can send all required tax forms straight through the system without any extra steps. Quick payroll and easy hiring

Cons

When I try to pull payroll numbers for a single department it gets pretty annoying . generating department-specific reports isn't as clear-cut as I'd hoped, so seeing exactly how much we've paid one team requires extra effort and isn't very interactive.

“Easy setup with good support

Pros

Getting it up and running was shockingly easy. the setup walks me through every step of onboarding and payroll, so managing things feels completely easy.

Cons

My only complaint has been removing employee tax exemptions which proved tricky at first but support stepped in and helped me resolve the problem.

“smooth setup with great benefits

Pros

I've found the layout very easy to move around and it stores all of my crucial payroll documents neatly in a single location.

Cons

there isn't anything about it that I can point to as a downside.

“makes my business easy to manage

Pros

Managing my business is a lot easier now with this platform, getting everything set up was amazingly simple and never felt like too much to tackle. Its ease of access really helps me feel confident running things on my own.

Cons

A drawback I've noticed is that services like this often use proprietary systems, and that makes me uneasy about leaning on them too heavily since it could end up restricting our future flexibility and narrowing the options available to us later on.

“Easy and safe to use

Pros

Creating my account was very easy and I appreciate how simple it is to locate everything I need. The convenience is second to none . whether I'm on my smartphone or at my desktop, features just function flawlessly. What impresses me most is the reliable security, being confident that my personal data is safeguarded lets me feel completely at ease each time I sign in.

Cons

NO CONS, everything operates reliably, receives regular updates and I haven't run into problems so far.

“Fast and innovative

Pros

Handling payroll is remarkably quick and simple, I go through the whole process without any trouble or delays.

Cons

I am still learning how all the features fit together and trying to become comfortable with the layout of the interface.

“Fair price and great help

Pros

I am glad by the reasonable pricing and it performs smoothly without any errors. Whenever I've needed help, their customer service has been fantastic and very responsive.

Cons

So far I haven't faced any real drawbacks or issues with it.

“easy start with free trial

Pros

Onboarding new hires has been remarkably simple and interactive for our team. We were fortunate to grab a three-month free trial deal and that gave us the breathing room to fully try things out without having to commit any money right away.

Cons

there isn't anything I would change and I'll definitely be recommending it to other small businesses I know.