Gusto Reviews

“efficient team but multi-state struggles”

Pros

I love how amazing this tool is. My team got up to speed with it way faster than I thought they would.

Cons

I struggle to handle operations across multiple states efficiently. It just doesn't work as smoothly as I need it to.

“easy splits but frustrating edits”

Pros

It's easy to split my paycheck into different accounts. It makes budgeting way simpler and helps me keep my finances organized.

Cons

Changing simple details like an address can be frustrating. It should be a lot more simple than it is.

“User-friendly but support lacks”

Pros

setting up and running payroll is so much easier with this platform. The interface is really user-friendly and took all the stress I used to feel out of the equation.

Cons

Their support is frustrating when you actually need help. There's no direct phone line to just speak with someone which would be a lifesaver when issues pop up.

“great filing and compliance”

Pros

The system handles getting everything ready for my quarterly and annual filings and it does a really good job.

Cons

I honestly haven't found anything to complain about with this payroll system. It just works for me.

“smooth UI but high fees”

Pros

UI is so interactive and smooth. Running payroll is now much quicker and feels like less of a trouble.

Cons

Fees could definitely be lower. The cost is putting a lot of pressure on our already tight profit margins.

“Redeeming my gift card was simple”

Pros

When my employer sent me a gift card through this service for my anniversary, redeeming it was incredibly simple. I appreciated the wide variety of redemption choices available . it really made the occasion feel thoughtful and special!

Cons

I'm generally satisfied with the platform overall, though I did get a little confused trying to find where to submit feedback, other than that small hiccup, everything worked well for me.

“friendly and affordable design”

Pros

UI is very easy to use and interactive. Moving around feels natural, so I can work things out quickly without any frustration. The layout is smart and visually appealing, which makes interacting with it genuinely pleasant. Compared with other products out there, the cost is noticeably more reasonable.

Cons

nothing about it really bothers me . I genuinely consider it one of the best business platforms I've used.

“Great reminders, but paystubs are messy”

Pros

Interface incredibly user-friendly and very tuned to my needs and those payroll reminder emails save me daily.

Cons

the paystub layout confused me and desperately needs simplifying . there's far too much pointless info crowding the screen right now.

“my go to tool”

Pros

Being able to split my paycheck across multiple accounts makes budgeting very easy, it keeps my finances organized and I find it's much easier to manage.

Cons

Updating information such as my address can be really annoying . it's not as easy or interactive to change as I would expect.

“Handles tax forms well”

Pros

I find that this system manages quarterly and annual filing preparation exceptionally well and reliably.

Cons

I haven't been able to find anything to complain about with this payroll system.

“Fast but expensive payroll”

Pros

I really like how interactive and uncluttered the interface is. When I run payroll it becomes much faster and noticeably less of a headache using this setup. Makes payroll quick and simple

Cons

The fees feel like they could be lower. they're squeezing our already tight margins and adding extra strain to our budget

“Quite user-friendly”

Pros

What an amazing tool for handling pay!! especially the pay breakdown, plus it makes it simple to view and manage W-2s.

Cons

It took a little time to wrap my head around everything and get fully set up.

“works really well”

Pros

Supports individual employee engagement in a way that keeps things efficient for the HR team. Employees can manage their own personal details... like submitting PTO requests, accessing pay stubs, downloading W-2s, handling parts of the review process and using the hiring database and onboarding tools,without constant back-and-forth.

Cons

Managers don't get much access to individual employee data unless they're granted admin permissions.

“great HR platform overall but clunky multi-company view”

Pros

I've been using this HR platform for about two years now and it's been a total game-changer for our small business. It's a comprehensive solution that handles everything we need without being too expensive from onboarding new people to managing reviews. I love that it's our central hub for daily stuff like time-off requests, expense reports and company documents. Having both web and mobile access has been huge for our team which has people of all ages. When we were setting up, their team was great at training our admins and have kept supporting us. The best part is the software is so flexible, our employees just started using it without any training. In two years we haven't had a single problem. It's been a win for everyone.

Cons

The main drawbacks I've noticed don't ruin the experience but there are some frustrating quirks. We run multiple companies and I made the mistake of setting up our smallest one first. Now every time I log in, it defaults to that one instead of our busiest operation. There's no way to change the default so I have to manually switch it every single time. My pro tip? set up your most-used company first to avoid this headache! also the Outlook integration could be better. When my employees request time off, it doesn't sync to my calendar. I'm constantly hunting through different screens to see who's out and with multiple companies, that means checking each one separately. It really slows me down. I wish I could just see all the data from every company in one place.

“Impressive evolution for small business”

Pros

seriously impressed with how much it's improved since I first tried it ten years ago. The interface makes everything easy, onboarding a new hire takes minutes, getting digital signatures on handbooks is simple and sending personalized welcome messages is a nice touch. It fit into my daily workflow perfectly. My staff loves the mobile app for clocking in and out and submitting expenses on the go. For me all the quarterly and annual reporting happens automatically so I never worry about deadlines or making mistakes. The couple of times I needed help during setup, customer support fixed everything within a day or two.

Cons

Can't really think of any major drawbacks. Then again my business is pretty small, so I don't use every single feature they offer.

“friendly but with payroll glitches”

Pros

I find the interface very friendly and easy to get around. Having everything in one place from onboarding to benefits to staff reimbursements, makes my work life so much smoother.

Cons

sometimes we run into weird payroll glitches. An employee's time off will be approved but they still get their regular pay for those hours so they basically get paid twice. The frustrating part is that neither the supervisor approving the time nor our accountant running payroll can spot these issues beforehand. They just pop up out of nowhere with no warning.

“Delightfully user-friendly experience”

Pros

My favorite thing is how user-friendly it all feels when I'm clicking through the system.

Cons

There really isn't much I can complain about with this software. It does the job.

“It works but payment transfers are slow”

Pros

The interface is incredibly user-friendly and easy to use.

Cons

It takes forever for my money to show up in my bank account for some reason. The delay is noticeable.

“affordable!!”

Pros

Cost is really low, it's genuinely simple to use and the customer support team is the best I've experienced with any software.

Cons

Nothing comes to mind, everything has been solid with no complaints.

“Handy and affordable tool”

Pros

It's really handy to use and doesn't cost a fortune for what my business needs.

Cons

Not much to complain about here! Getting support is very easy and the interface is simple and doesn't give me any headaches.