Gusto Reviews

“easy but confusing navigation”

Pros

How easy this platform is to use. Having quick access to my pay stubs is very useful and my paychecks always show up right on time.

Cons

The website navigation gets confusing sometimes. I often find myself getting lost and struggling to find what I need.

“Easy to use & easy on my budget”

Pros

The whole system is really easy to find my way around and I find it affordable enough to meet my company's needs without stretching the budget.

Cons

There isn't much that bothers me, whenever I need help the support process is simple and the user interface is clear so I rarely get frustrated.

“Easy paychecks but confusing site”

Pros

I am really glad It is so easy to use, being able to pull up my pay stubs in seconds is very handy and my pay is deposited right on time every single pay period.

Cons

Sometimes the site layout throws me off and I end up wandering pages for longer than I'd like when I'm hunting for a specific feature or document.

“a tax handling nightmare”

Pros

I can't think of anything positive to say about my payroll experience. They promised me a refund but never actually sent it.

Cons

Their payroll tax handling was a complete nightmare for me. They messed up my tax payments and I kept getting notices from the state saying I owed money. Getting them to actually fix the problem took way too long. Their response time was frustratingly slow especially for something as important as taxes.

“team overpromises and denies responsibility”

Pros

I can usually find my way around without much trouble.

Cons

They overpromise and underdeliver, every single time. When you point out a discrepancy with something that's clearly stated on their own website, they'll just flat-out deny it. And if their mistakes end up costing you money like getting hit with a government fine and they won't take responsibility. The same thing happens when their errors force you to redo work like regulatory filings they messed up. You're always the one left holding the bag.

“saves time overall, reports are complex sometimes”

Pros

Using this tool saves me so much time especially when I have to do quarterly reports. The customer service team is also fantastic and they're always there to help when I have questions.

Cons

Only thing I'd change is the custom report feature. The process for creating them could definitely be simpler and more easy.

“fantastic for small business payroll, frustrating for multi-state”

Pros

I think this is a fantastic tool for handling my small business's payroll and it comes with a lot of other useful features too.

Cons

Multi-state stuff is a pain.�If your business is in more than one state, just know it's kinda frustrating to manage.

“extremely user-friendly and self-explanatory”

Pros

I picked this up very quickly and didn't need to bug an admin once. Everything just makes sense and is easy to find.

Cons

Why is it so hard to change an address?�seriously it should be simple and it's just not.

“Interactive UI but no phone help”

Pros

The whole thing is really interactive. I never have to hunt for what I'm looking for.

Cons

Good luck getting help when you need it.�There's no phone number to call? For real? When something goes wrong, you're just stuck waiting for an email.

“Saves hours!”

Pros

Using it saves me a huge amount of time, especially when it's time to prepare quarterly reports. I also find the customer support incredible, they're always available whenever I have questions or need help.

Cons

If I could change one thing, it would be to simplify the process for creating custom reports, since that step feels more complicated than it needs to be.

“fantastic setup, a lifesaver”

Pros

setting up our payroll and benefits was so easy. I don't have an HR background but the platform walked me through everything. It does so much for us without costing a fortune. After our last HR service was a nightmare, switching over was one of the best choices we've made.

Cons

No complaints here!�This system just works. Does what it says on the tin.

“fun design but high fees”

Pros

awesome how everything is laid out. It's simple to use and actually kind of fun. You can tell they put a lot of thought into the design. Logging my hours is a smooth process and I love getting a notification when my paystub is ready. The extra tools for managing my money are a really nice bonus too.

Cons

The fees are high, not gonna lie.�It definitely eATs into our profits, wish it was cheaper.

“a win overall (small frustrations)”

Pros

I use this for everything: tracking my hours, checking my pay and seeing how much sick time I've built up. It's always accurate, even with holiday pay. Updating my time is simple and it fits perfectly with our company's system. Whenever I need help, support is fast and actually knows what they're doing. Setting it up was simple and I use it every single day to clock in without any issues.

Cons

Mostly love it but a couple of annoying things.�Psa: If you have multiple companies, sET UP YOUR MaIN ONE FIRsT. I set up my small one first and now I'm stuck switching to my big one every single time I log in. So annoying. Also the Outlook sync is basically useless for time-off requests. Nothing shows up on my calendar so I'm always jumping between tabs to see who's off. Would be awesome to see everything from all my companies in one dashboard.

“perfect for small business needs”

Pros

Just seeing the sender name "Gusto" in my inbox gets me excited because I know it means payday!

Cons

It's great for my small biz!�I don't use all the fancy features but for what I need, I can't think of any big problems.

“simple but a payroll bug”

Pros

Getting everything set up was very easy. Now all the federal and state reports and payments just happen automatically. I literally just spend a few minutes each month to run payroll. It's that simple.

Cons

Weird payroll bug alert!�sometimes when time off is approved, the employee still gets their normal pay for those hours too. So they get paid twice. And no one sees it coming, not the manager who approved it or our bookkeeper. It just happens out of the blue.

“a major time saver”

Pros

This has saved our small business so much time. Managing payroll and tracking tax documents is way simpler now. Even I can figure it out and I'm not exactly tech-savvy. It's definitely worth the monthly fee.

Cons

Yeah, I got nothin' to complain about.�It's great.

“easy to learn, slow deposits”

Pros

I researched alot of different payroll providers before choosing this one. Since I'd never done payroll before, I needed something that was easy to understand. It was surprisingly easy to learn and for our small nonprofit with about 15 people, it's been a great fit that's also affordable.

Cons

The deposit times are so slow.�Takes forever to hit my bank account, not sure why.

“great setup and awesome support”

Pros

setting everything up was very easyy and their support team is awesome. They actually call you to walk you through things if you can't find the answer online.

Cons

It's just.... easy.�The support is easy to get, the website is easy to use. No headaches.

“simple with a confusing website”

Pros

This makes payroll so simple to handle. The bonus features are fantastic and things like time tracking, employee surveys, performance reviews and the applicant system. We saved a lot of money after switching and made a ton of our processes way more efficient.

Cons

The website can be confusing.�I get lost in it all the time trying to find simple things.

“great interface and support but serious tax filing errors”

Pros

The interface is so easy to use. And the support staff are amazing and they're super helpful and know their stuff. I hardly ever wait on hold and they fix any problem quickly.

Cons

They totally messed up my taxes.�I started getting letters from Oregon saying I owed money because THEY didn't pay. Took forever to get them to fix it and they were so slow to respond. For something as important as taxes, that's just unacceptable.