Gusto Reviews

“Reliable and easy to use

Pros

The website layout is very interactive and easy to use. It's affordable and genuinely pleasant to use. I run payroll every other Friday, and their onboarding process is outstanding, they handle everything from automatically emailing new hires to filing all required reports. After dealing with other payroll providers that were confusing and error-prone, I've grown to trust It completely. They consistently produce accurate, dependable results.

Cons

I am on the basic tier and email support can be rather slow at times . instead of waiting, I often call because picking up the phone usually gets me assistance immediately.

“smooth ongoing support

Pros

For my payroll needs, I'm getting excellent, ongoing support. Whenever I need assistance, contacting the support team is easy and they keep me posted in a clear, timely way.

Cons

I really can't find any faults to point out about this service so far.

“Perfect help for solo needs

Pros

I am genuinely impressed by how the support setup hits the sweet spot between empowering me to do things myself and stepping in when I need help. The DIY tools are very user-friendly . there's a pleasant, checkbox-style simplicity and clear prompts that walk me through each step. On the occasions I require one-on-one help, the customer support staff are outstanding, responding quickly and resolving issues effectively. That combination makes me feel capable of handling HR responsibilities smoothly without feeling swamped or anxious.

Cons

As a solo business owner, it's hard for me to come up with complaints . the product really covers every one of my needs quite well.

“Complete game-changer for payroll

Pros

Gusto's payroll platform has totally changed the way I process monthly payroll, tasks that once ate up hours now take me about a minute. Letting my CPA log in directly has been a game-changer, it makes preparing taxes so much easier and less nerve-wracking for me.

Cons

I realize I probably subscribe to some features I never use but even with that, it's still significantly less expensive than what I paid my previous provider.

“easy peasy and user friendly tool

Pros

Managing benefits for my family and myself has become so much simpler with It. The gentle yearly reminders to renew benefits are really helpful and keep me on track.

Cons

I wish the time tracking offered more granular details. I would love to see breakdowns for vacation, sick days and other time off categories. Currently, you can only view positive and negative time adjustments without knowing what they're actually allocated for.

“Good features with bad support

Pros

I like that It keeps everything centralized, it's something I genuinely value. Navigation is generally simple, although I hit the occasional hiccup. What really stands out is the automatic handling of filing and local tax payments, it removes a massive amount of stress for me. The contractor payment tools work well and the automatic 1099s created from those payments are very handy.

Cons

Dealing with customer support is frustrating, half the time it feels like I'm talking to a brick wall. They do offer integrations, but only if we're prepared to pay almost double and accept a bunch of extra, unnecessary features just to get payroll to sync with our accounting system. That's a big factor in why we're moving providers. Also the benefits group tends to procrastinate until the eleventh hour, then everything becomes urgent and we're forced to scramble or risk missing important deadlines.

“Works great on phone and web

Pros

Finding what I need is simple whether I'm using the website or mobile app.

Cons

Can't think of anything I really dislike at the moment.

“Personal guide to success

Pros

The support team genuinely feels like a dedicated payroll specialist sitting next to me, always ready to answer my questions and guide me through any bumps. I really get the sense they're committed to helping me succeed!

Cons

I've only scratched the surface of all the features, there are so many I haven't had the chance to explore yet. After using this product for over a year, I've found that it significantly aligns our processes and keeps everything centralized.

“All-in-one, just needs exploring

Pros

Getting It up and running was surprisingly easy and the interface felt interactive right away. It guides you through the setup with clear, step-by-step instructions, so even though I'm relatively new to payroll management I could follow along without any confusion. With payroll, benefits and HR all consolidated in one place, I've been able to simplify my business processes and eliminate the headache of switching between multiple systems.

Cons

The single drawback I've experienced is that I didn't allocate enough time to thoroughly explore all the features that are available.

“great tools for my team

Pros

The services are very easy to access and everything integrates smoothly together!

Cons

It would be great if nonprofits could team up for shared services somehow!

“Friendly & supportive for small teams

Pros

It is very easy to use for running my small business. The landing page is inviting and neatly laid out and that warm, approachable feel makes everything seem much less daunting. Little motivational lines like 'we got this' really resonate with me, they give a comforting, personal vibe and lift my confidence when I'm handling paperwork and admin tasks. Overall I've had a wonderful experience and I would absolutely tell other small business owners looking for a no-fuss payroll system that genuinely supports them to give it a try.

Cons

Honestly I can't think of anything about this software that bothers me.

“Cheerful but confusing to use

Pros

I love the bright, friendly interface and having payroll, time tracking, time off and tax details all in one place makes managing everything so much simpler and clearer for me.

Cons

Every now and then I lose track of where specific tools live, such as team time tracking or my paystub . the layout and navigation can be confusing.

“Automated but hidden features

Pros

It takes care of payroll processing itself and handles all tax calculations for me.

Cons

Sometimes I have a hard time finding and learning about all the extra features and integrations available, the information isn't always simple to locate as it's poorly organized

“poor communication issues

Pros

I never got the opportunity to try the product because they never actually scheduled the demo they promised me.

Cons

their sales process was chaotic. I completed two separate forms and replied to their follow-up email with more details, but after trying multiple times to get in touch, they simply disappeared. When I finally rang them, they told me my information had been misplaced and promised a demo that never showed up. For a company that seems to have a strong reputation, this way of treating prospective customers is really frustrating and left me feeling quite let down.

“Made my small shop easy to run

Pros

I truly value how simple it is to manage payroll and monitor hours for my staff. Locating key paperwork and historical logs is easy, whether I'm pulling up 1040s, 1049s or W-2s, all of those files are available right when I need them.

Cons

I can't think of any drawbacks to mention . I'm genuinely very satisfied overall.

“I love gutso

Pros

Handling payroll is very easy with It and I can run everything without a hitch. Whenever I need tax-side fixes, their support team gets back to me fast and sorts out the issue with no fuss. Their rates undercut the bigger, more established payroll providers and I appreciate that there aren't surprise charges for basic functions other companies bill extra for. It's ideal for a small business like mine and I really value being able to grant my accountant direct access to tax documents . it saves me from scrambling to find papers during tax season.

Cons

I've been a customer for six years now and to be honest, I can't come up with any issues that bother me about the service.

“Smooth onboarding with great support

Pros

For new hires, the onboarding process is incredibly smooth and my employees can access their information anytime they need it. When I ran into an SS issue, the support team was fantastic . they quickly pinpointed the cause and walked me through fixing it. Honestly, they're amazing.

Cons

I haven't come across any problems yet. I'd absolutely recommend this to all of my business contacts.

“Gusto is super great for Small Employers

Pros

Both administrators and employees find it easy to use.

Cons

For my company which has over 50 employees the software is not user-friendly.

“Great Interface as a user

Pros

During my time at a company using Gusto it stood out as the best HR portal Ive encountered.

Cons

Personally I never had any issues with the software. Logging in and accessing my information was always easy.

“easy payroll for employees

Pros

Payroll becomes effortless and automated. From an employees perspective its the simplest system Ive encountered.

Cons

In my experience everything works perfectly. I have no complaints or questions.