Gusto Reviews

“good tool but team broke promises”

Pros

The whole system is very simple to operate. Setting it up was easy and I can add a new team member in just minutes. Importing hours is easy and saves me a ton of time.

Cons

They promise a lot but don't deliver.�and when you show them their own website where they promised something, they'll straight-up deny it. Their mistakes cost me real money in fines and they refused to take any responsibility. Same thing when they messed up a filing and I had to redo everything. You're always on the hook for their errors.

“Handy app, complex reports”

Pros

I love that I can log my hours anytime during the day. Requesting time off through the app is so handy, no more dealing with paper forms.

Cons

My one complain: the custom reports.�They're not easy at all. Could be way simpler to build.

“simplifies multi-state payroll, lacks edit options for past entries”

Pros

There are so many different state and federal rules to keep track of in the Us. This platform makes payroll very easy and lets me handle employees in multiple states without all the usual stress.

Cons

sometimes you can't undo or edit stuff from past dates. Super annoying when you just need to fix a simple mistake.

“suitable for small teams”

Pros

Whole system is just so easy to use and I had it set up in no time. Whenever I get stuck, their support team is quick to reply and they actually fix the problem! Plus I don't have to worry about payroll taxes at all and it does all the reporting and payments for me.

Cons

Honestly I haven't run into any problems. But we're a small team so I can't vouch for how it handles a bigger company.

“Lifesaver checklists and organization, slightly confusing view switching”

Pros

The step-by-step checklists were a lifesaver and kept me totally on track. I also love how everything is organized because I can always find my documents super fast. I never even had to call customer support because it's all so easy to find on my own.

Cons

I sometimes get confused if I'm in the admin view or my employee view. At least it's easy to switch back and forth.

“simple but a littleeeeee difficult to use”

Pros

setup was simple. I only had one little issue but I called support and they stayed on the line with me until everything was perfect.

Cons

Took me a minute to get used to it since I was always working with gross income before. Just a bit of a learning curve for me.

“smooth and simple payroll”

Pros

adding new hires is simple and running payroll is smooth every time.

Cons

Nothing I really dislike about it. It just works.

“Works fine overall but glitchy time cards”

Pros

This platform is so easy to get around. The time cards work great and running payroll is both quick and smooth.

Cons

so annoying when you click a time card link and it just kicks you back to the main menu for no reason.

“Interactive with constant improvements”

Pros

It's really easy to use and they're always rolling out new updates which I like. The cost savings have been a great bonus too.

Cons

Can't think of a single bad thing to say. I'd totally recommend this to any business owner.

“Lifts a mental burden”

Pros

Using this tool totally takes the weight off my shoulders. I don't have to stress about keeping track of all my employer responsibilities anymore.

Cons

It sometimes creates random tasks that have nothing to do with my actual business. Not sure why.

“simple with instant aid available”

Pros

I find it really easy to use and whenever I need help, someone is always there for me.

Cons

Nothing bothers me about it. The platform is super easy to figure out and use.

“Budget friendly overall”

Pros

UI is super interactive and I absolutely love the pig feature! The price also feels totally fair for everything you get.

Cons

The one thing that bugs me is there's no workers comp report. But other than that, I'm really happy with it.

“practical and easy access”

Pros

The interface is very handy and my team can check their payroll info in seconds without any trouble.

Cons

No real issues so far! Everything has been running smoothly for me.

“Hands-free tax filing”

Pros

The software automatically handles all of our payroll tax reporting. It's one less thing to worry about.

Cons

I haven't found any features that are confusing or hard to use. It's all pretty clear.

“simple but tiered support”

Pros

It's user friendly and the tax stuff is completely automated so I don't have to stress about that part at all.

Cons

You don't get much extra help unless you're paying for it.

“proactive pay alerts”

Pros

I get email notifications about my pay before I even check my bank account. It's so helpful for staying organized.

Cons

Nothing really stands out as a problem. I find it easy to use and get things done.

“simple to use but customer care declined”

Pros

Our clients love how simple it is and they figure it out immediately with no confusion.

Cons

Their customer service isn't what it used to be. I remember when their support was amazing but the quality has definitely dropped lately.

“Logs hours and time off without issue”

Pros

Being able to clock my hours at any time during the day is something I really value and submitting time-off requests right from the app is incredibly handy, it completely removes the need to mess with paper forms.

Cons

I haven't faced any problems with it so far, everything has been running smoothly for me.

“Handles many states, but edits are hard”

Pros

Given how many different state and federal regulations exist in the US market, I find It makes payroll surprisingly simple and lets me handle employees in multiple states without the typical problems.

Cons

I've found that it's often impossible to undo or properly edit updates made on earlier dates and that becomes really frustrating when I have to make corrections.

“Sets up and runs payroll smoothly”

Pros

getting new hires set up is simple and running payroll goes smoothly with little effort.

Cons

I can't think of anything about it that I don't like.