Gusto Reviews

“simple and works great”

Pros

The layout is super interactive and our staff can rapidly view their payroll details with no effort.

Cons

I haven't faced any significant problems yet, everything has been operating smoothly for me so far.

“Taxes done for you”

Pros

For our business, the software automatically manages all of our payroll tax reporting needs.

Cons

I haven't noticed any problems or perplexing functions up to this point.

“Smooth working”

Pros

Getting paid is simple and the documents are simple to find and access.

Cons

Occasionally there's lag and the app doesn't always load or work properly.

“payroll management made easy”

Pros

I've been able to handle payroll without much hassle and it also helps me pull and manage the employees' tax forms. The whole workflow feels organized especially when it comes to keeping employee information straight.

Cons

to get things set up at the beginning felt pretty intimidating. Learning where to enter each piece of information takes some time before it clicks.

“smooth import but last-minute payroll edits are tricky”

Pros

Getting everything set up was super easy especially bringing over my old payroll info. And whenever I'm stuck and can't find an answer myself, their chat support is fantastic. There's always a real person there who actually knows how to fix my problem.

Cons

They made it better for editing future payrolls but it's still rigid. If an employee sends a last-minute hour correction right before the deadline, it's a pain to deal with. The timing just gets tricky.

“a system that just makes sense”

Pros

The whole system just makes sense so even new people can find their way around without any trouble. It gives you just the right amount of help when you're trying something new, not too much but it's there when you need it. The few times I had a problem, I called and they sorted it out really fast. I also have to say, I actually love the Little Piggy that greets you when you log in. It's a fun little detail. My team has even mentioned they like the playful messages that come with running payroll.

Cons

My only issue was figuring out how to get that special code you need before you can even call customer service. Took me a minute to find it!

“almost Perfect, slow When It Loads”

Pros

I can see everything about my job, my pay, the hours I've worked and my benefits all in one spot. It's all laid out so clearly that I never have to wonder or guess about anything.

Cons

The app can be so slow to load, it's honestly frustrating. Especially when you're in a hurry and just need to check something really quick.

“The all-In-One startup solution”

Pros

This one platform does everything our small startup needs for HR and payroll. It handles employees and contractors, takes care of all the state and federal reporting, manages benefits and connects to our accounting software without a hitch. Setting it all up was simple and now running payroll or renewing benefits feels totally easy.

Cons

I wish it worked better with our workers' comp provider. And I'd love to just approve timesheets without sending them to payroll but the system freaks out if my exempt employees log over 40 hours.

“Payroll Done in Minutes, Zero Complaints”

Pros

I can just log in, type in my hours and any reimbursements and bam, payroll is done in minutes. It's also great having control over onboarding and employee profiles. I can manage everyone's pay, bonuses, raises, reviews, tax info and banking details all from one place.

Cons

No complaints from me! Everything's been working great so far.

“Four Years and still Feels amazing”

Pros

I have been using this for about four years now and I still love how intuitive it all feels. Getting around is easy whether I'm asking for time off, looking at an old paystub or changing my direct deposit. The best part is I can do all this myself without having to bother someone in the office.

Cons

I wish I could just adjust my 401k contributions right on the site. Having to go through a different process is annoying.

“easy for the boss and the team”

Pros

This platform is really easy for everyone to use whether you're the boss or an employee. My team really likes how much control they have over their own info and settings.

Cons

It's frustrating not having one dedicated support person for our account. You have to explain your situation to someone new every time.

“payroll made smooth, help not so much”

Pros

Running payroll is smooth and never gives me any trouble. And I know it sounds weird but setting up benefits is actually kind of enjoyable and you never feel lost. Getting to my paystubs and benefits info is easy and handy, both on the website and on my phone.

Cons

Getting help takes forever because we have to go through our own HR department first before they'll even contact Gusto. Adds a whole extra step.

“simple and clear”

Pros

I've used this platform as both an employee and an employer and I think it's great how simple everything is. The fees are completely clear with no surprises which I really appreciate. And the little things like birthday emails and welcome messages for new staff actually make a difference. All the HR stuff is well-organized which makes my daily tasks so much easier.

Cons

Its a bummer that I can't offer my team benefits like dental unless I also get our health insurance through Gusto. They bundle it all together.

“Does everything, Just Needs a Time Clock”

Pros

It literally does everything we need to run payroll.

Cons

It is a little inconvenient that there are no physical time clocks. You're always stuck using your own phone or computer.

“My payroll tax lifesaver”

Pros

I don't have to guess about payroll anymore. I'm definitely not a tax expert so this thing has been a total lifesaver for me.

Cons

Nothing major really. I guess I'd love if it connected with schwab for our 401(k) but that's just me being picky.

“simple start, stress-free support”

Pros

Getting started was very simple and keeping things going has been just as easy. The support team is really great to work with whenever I need a hand which makes the whole "managing payroll" thing way less stressful for me.

Cons

I don't have any complaints yet but I'm still new, only been using it for a few months.

“fair price, difficult start”

Pros

I find this service really easy to use and the price feels totally fair for everything you get out of it.

Cons

I felt a little thrown into the deep end when I first started. Could've used a bit more hand-holding at the beginning.

“Friendly, simple and Reliable”

Pros

The interface is super friendly and makes everything simple. I love those payday notifications and I never have to wonder when the money's coming. Submitting a reimbursement is also very easy and keeping track of my vacation days couldn't be simpler.

Cons

Can't really think of any negatives. It just works for everything I need.

“My top choice!”

Pros

All the uncertainty I used to have about payroll is completely gone for me and since I'm definitely not a tax expert, this has been an absolute lifesaver.

Cons

I can't think of any big drawbacks. It would be nice if it synced with Schwab 401(k), but that's more of a wishlist request than a real complaint.

“Few Flaws In a Powerhouse”

Pros

Running payroll for my three small businesses is now incredibly simple. It's just a few clicks and I'm done. The automated tax reporting is a huge weight off my shoulders because I don't have to worry about quarterly or yearly filings anymore. It handles both my contractors and my W-2 staff without any issues. When tax season comes, creating all the 1099s and W-2s is absolutely effortless. My own paycheck even runs on auto-pilot every week which is perfect for my steady salary and it's a true "set it and forget it" situation. And their support team has always been fantastic whenever I've needed them.

Cons

I hate the 2-factor authentication but I get it's for security. The reports for old contractor payments are also super weird and they show up in a random order and you can't sort them which makes it hard to reconcile my books (maybe that's a me problem?). Also the vendors Gusto partners with spam my inbox with benefit emails I never read.