Gusto Reviews

“Multi-state Magic, Geofencing Problems”

Pros

Okay, the multi-state feature is a LIFEsaVER. Like a few clicks and their team handles it all. I've done it manually before and it was a nightmare so this is a dream. Also payroll used to take me hours. Now I'm done in like 15 minutes, tops. Support is great too. You might wait on hold for a bit but they actually know their stuff and fix the problem.

Cons

The geofencing for time tracking can be so frustrating. My employees will be standing right in the spot they're supposed to be and it still gives them an error saying they're not in the right location. Other than that I really don't have much to complain about.

“My HR Life made easier”

Pros

This has made my HR and payroll life so much easier. I run payroll for a bunch of people every week and it connects with our other software perfectly. Onboarding new hires is so easy and it's all in one place. The interface is super interactive and I can get my reports in seconds. Support has been awesome the few times I've needed them. Adding people is simple and I can even do it from my phone on my day off. Huge win.

Cons

I haven't come across anything that bothers me. The apps and everything just work smoothly for how we run our business.

“Unacceptable support, Unresolved Issues For 100 Days!!”

Pros

It handles the HR and tax stuff I used to worry about. The benefits and price are a good fit for my small business and the platform is easy to use

Cons

Getting support is frustrating. The chat feels intimidating and I often have to wait over 20 minutes for a callback. Their help articles are good but sometimes I just need to talk to someone right away. This year, I had two tax issues. The first one took almost 6 weeks for them to even respond and the second one dragged on for over 100 days before it was fixed and it turned out to be their mistake! I get that I'm on the basic plan but these wait times are just unacceptable no matter what you're paying.

“exceptional support, some Integration Limits”

Pros

I used the same old payroll system for over 10 years before switching. The biggest difference? The support team here is exceptional. They're always there when we need them and the platform has every feature we need.

Cons

One downside is that it works best with certain third-party services. If you want to use a different provider especially for insurance, it might not be available or it's not a smooth connection. The employee time tracking could also be better.

“Nonprofit's payroll peace”

Pros

as a small nonprofit, I have to do multiple tasks. I needed payroll to be simple and this was it. Onboarding employees and contractors was so easy and year-end taxes were no sweat. It looks professional and is easy to use. Everyone got paid on time, every time. If I had a small issue like a password reset, I could fix it fast. It just took a major headache off my plate.

Cons

I didn't have any problems really. But when our project ended, it wasn't very clear how to pause everything. We run a grant program that stops for a few months each year and I definitely don't want to keep paying for payroll when we're not using it.

“game-changer tool”

Pros

I've been doing payroll for over 30 years. Switching to this was a game-changer. It's so accurate and simple, it takes all the stress out. With tax laws always changing, I sleep better knowing the reporting and payments are handled correctly.

Cons

setting up our company profile took way longer than I thought it would. There were a lot of sections to fill out before the payroll would work correctly. It really forces you to be thorough with your data from the start.

“Clear, Convenient and Well-Designed”

Pros

appreciate how easy it is to check my paychecks on here. I always know exactly when I'm getting paid and the breakdown is clear. Being able to download my paystubs or update my info right from my phone is so convenient.

Cons

Can't find any real issues with it so far. Everything seems well thought-out and works exactly how I expect it to.

“First-Timer's payroll Dream”

Pros

I had never run payroll before this job,but this platform made it so easy. From setup to my first payroll, it was all stress-free and intuitive. It connected to our QuickBooks in minutes. Their customer support is top-notch and I've called twice and both times they answered fast and knew exactly what to do. I rely on this for everything payroll now. It makes my job so much simpler.

Cons

NO cons. I would definitely recommend this to other people!

“platform That grows With You”

Pros

The interface is so user-friendly, I actually enjoy using it. The little quotes and fun images are a nice touch. Running reports is easy and I can always find what I need. The payroll reminders are a lifesaver and processing hours is pretty easy. It's going to grow with my business which is great. The benefits are awesome and I just set up a 401(k) for us through them. It connects to QuickBooks perfectly, the price is fair and customer service has been really helpful when I've needed it.

Cons

Haven't really found anything negative to say about it yet.

“simple setup, amazing design”

Pros

It just makes sense right away. I got my small team set up in a single day. I hate being bogged down by HR stuff but this makes managing time, expenses and benefits really simple. Plus let's be real, the design is gorgeous.

Cons

I can't complain about anything major but I'd love to see more options for performance review templates. It would be great to customize that whole process a bit more. On the plus side their support has been great whenever I've needed help, the chat and callback options are easy to use.

“affordable global payroll”

Pros

I'm impressed by how affordable this is. I can pay both my W2 employees and my 1099 contractors even in different countries. It puts all our benefits, HR and training stuff in one place that's actually easy to use.

Cons

The biggest limitation for me is that contractors can't use the time tracking feature; it's only for employees. If they added that it would much cover all our operational needs. I really hope they include it soon.

“perfectly Organized”

Pros

Love that everything is so organized. All my paystubs and documents are right there when I log in. Never had a single password issue which is amazing. The monthly payment reminders are actually helpful. Never needed support but I have a good feeling they'd be great if I did.

Cons

I haven't run into any major issues with it. I'd definitely recommend it for smaller businesses.

“Incredible Value, automatic and easy”

Pros

For just $40 a month, I get two payroll runs plus any extra ones I need. They handle all the tax stuff and payments automatically, plus unemployment and workers' comp. The auto-payroll setup works great and direct deposit runs without a hitch.

Cons

No real issues since I started using this. In fact my client likes it way more than his old CPa who was charging way too much for payroll.

“simple service, Frustrating pricing Tiers”

Pros

so easy to find what I need for payroll and it's all right where I expect it. The fact it handles state unemployment taxes automatically saves me so much time. It's made working with our independent contractors way simpler.

Cons

Pricing is frustrating. I'm on the basic plan and I wish I could just pick a couple of the advanced features without having to upgrade my entire tier. For a small operation like mine with just one employee and a few contractors, jumping to the next level is too expensive.

“Total Financial Control, easy splits”

Pros

I can find everything I need easily and there are so many products to choose from. I have my paycheck split automatically to my savings and my 401(k) and it handles it all easily. I get a notification when I get paid. Finding my paystubs and retirement info is simple. The savings account feature is fantastic. Tax documents are easy to find and setting up my account was really easy too.

Cons

The transfer speed from my Gusto savings account to my checking account could definitely be faster.

“easy Overall, One annoying Quirk”

Pros

seriously, so easy to use. Any time I have a problem, customer service is right there and they actually fix it. Every single time.

Cons

the payroll history is so annoying. It only shows 25 entries at a time and I always have to manually click to see 100. Every. Single. Time. Why can't it just remember my setting?

“Interactive system with fair pricing but aplos import creates manual work”

Pros

The whole system is just really interactive. Their support team is great when I need them and the price feels fair. Setup was smooth. Best part? It automatically handles insurance and Hsa deductions. Makes running payroll a non-issue.

Cons

The fact that it doesn't import directly into aplos is a major pain. It just creates a bunch of extra manual work for my team. So frustrating.

“Lifesaver after Manual payroll”

Pros

Interface is so friendly I can usually figure it out on my own. On the rare occasion I can't, support jumps in super fast and shows me exactly what to do.

Cons

seriously i've got nothing bad to say. I was doing all my payroll by hand before this which was a total nightmare. This platform just works. No issues on my end.

“eight Years of simple service”

Pros

I've been using this for 8 years at my job and it has everything I need. The interface is so simple and user-friendly, I never have to think about it.

Cons

No major complaints really. It glitches out sometimes but that's usually after an update. I just clear my cache and it's fine.

“startup Basics Made simple”

Pros

It has all the basics a startup needs to run smoothly and stay compliant. It just makes complicated stuff simple. The automatic reminders for my bi-weekly payroll are a total lifesaver.

Cons

They really need to get state and city-specific templates for stuff like sick leave and vacation policies. Other apps have them. It would make my life so much easier.