Gusto Reviews

“Easy start

Pros

Getting up and running with onboarding employees and contractors felt so easy and I like how the interface is so easy to use. Whenever questions pop up, customer support is simple to contact. My team depends on this tool several times a week to handle payments and pulling the reports I require for grant applications is simple.

Cons

No cons from my side.

“easy self-service portal

Pros

I find the customer navigation portal very user-friendly and I can swiftly pull up all of my documents and details without having to ask for emails or being bounced to other websites.

Cons

NO CONS SO FAR

“Game-changer with missing CRM

Pros

Running payroll is simple for me and adding new team members is simple. I've found this tool to be a genuine game-changer for keeping our operations on track. Whenever I've bumped into a question or something's gone sideways, the support team has stepped in immediately to help. Getting everything set up and linked to our systems was much smoother than I expected and the support folks really made that happen. To be honest, I estimate we're only tapping into about 10% of what the platform can offer right now. As our business grows, I'm looking forward to trying out more of the features. Most days we mainly enter timesheets and run payroll and it manages both with no fuss.

Cons

The lack of integration with Yardbook is a real downside for me, since that's the CRM we depend on to handle our timesheets.

“Much better than ADP

Pros

What I really appreciate is how it helps me stay current with payment deadlines. The layout is so simple and easy to use, and honestly this tool has totally impressed me, far superior to my past experience with ADP.

Cons

I can't really find any major flaws, everything runs smoothly and the design is interactive. If I were forced to be picky, I'd admit there's almost nothing to gripe about which sounds odd but is genuinely accurate.

“best tool with outstanding support

Pros

Hands down, this is the finest administrative tool I've ever used. Its interface feels extremely easy and simple to move around and their customer support team has been nothing short of exceptional.

Cons

Honestly I can't come up with any substantial complaints right now. If forced to suggest something, I'd ask that they continue expanding features as our needs grow. I'd be excited to rely on it for many more tasks in the future.

“Efficient Payroll

Pros

Handling payroll for my business has gotten incredibly simple and quick since we started using It. It helps keep us on the right side of state and federal rules by sending timely reminders for report and filing deadlines which takes a lot of stress off our plate. I'll admit I was nervous about getting everything set up at first, but the website guided me through each step so completing it was simple. When a few questions popped up, customer support was great to deal with and resolved things efficiently. There are quite a few features we haven't tapped into yet but it's comforting to know they're there as our company grows.

Cons

I'd love to see it integrate directly with my CRM system, that kind of connection would make everything run much more smoothly and reduce manual work.

“Great for small nonprofits

Pros

Having everything available online is a lifesaver. I can log and monitor my worked hours, put in time-off requests, check upcoming holidays, confirm my pay rate and pull W-2s and other essential documents. The dashboard is interactive and gives me a quick snapshot whenever I need one. Working at a small non-profit without an HR team, I've found this system covers all our payroll and HR-related needs reliably and efficiently.

Cons

Occasionally the interface only displays options meant for full-time staff even though I'm classified as a .6 FTE, which can be confusing. Also holiday pay defaults to eight hours per holiday, so I end up having to go in and manually reduce the hours each time rather than having it reflect my part-time schedule automatically.

“really easy to find info

Pros

It's really easy for me to locate the information I need and receiving my W-2 digitally well before a paper copy would arrive in the mail is awesome. Having my retirement account information all in one place is super convenient too. The mobile app has been a lifesaver for clocking in and out when I'm at offsite events, the timeclock is dead simple to use. I also enjoy the little marketing touches, those 'payday's coming' emails always make me smile.

Cons

I likely don't make use of every feature the app offers, so my comments are somewhat limited, but to be honest I haven't faced any problems so far.

“essential tool for my business

Pros

UI is incredibly friendly and interactive, plus the automation really aligns our daily tasks. What I appreciate most is how they handle all the compliance research for us and keeping track of law and tax changes across different states so we dont have to worry about it.

Cons

Finding any real drawbacks has been tough and this tool is essential for our operations and lets me concentrate on what matters most in my role.

“Saves time but pricing isn't ideal

Pros

Managing payroll for my freelance contractor has become remarkably simple thanks to It. It automatically takes care of all the tax paperwork, which frees up a huge amount of my time. The reminder alerts are super useful . I don't miss critical deadlines anymore. On top of that, I was able to sign up with a discounted rate which made giving the service a try far more budget-friendly.

Cons

The way they price their plans isn't a great fit for how I operate since I only pay a single contractor each month, so I could end up having to move to another provider even though there's actually nothing about the platform that I dislike.

“Solid, but not for complex payroll

Pros

In my experience the payroll features are rock-solid and bundle everything we need into a single place. I've found customer support to be excellent, they're prompt to reply and actually fix the problems that come up. The interface is easy to use, so practically anyone on our staff can use it without getting lost or overwhelmed.

Cons

I ran into issues when we had complex payroll cases, this system just doesn't handle those well. Also, the selection of earnings codes is fairly constrained which limited some of the pay configurations we needed.

“Setup was surprisingly easy

Pros

Setting this up was simple and I appreciate how the interview-style configuration walks you through everything step by step. The support team is fantastic too whether you reach out via chat, phone or email, they're always helpful and responsive.

Cons

Figuring out how to add new users was confusing at first, though when I got support on the phone recently it turned out to be simpler than I expected.

“Has everything I need for years

Pros

What I like most is that everything is organized in the dropdown menu, everything I need is right there when I need it. Onboarding new employees is simple because they can fill in their own details which frees up a ton of my time to focus on running the business. Whenever I've reached out to support, they've responded promptly and resolved issues quickly. Payroll runs smoothly whether workers clock in/out themselves or I type in their hours manually either method barely takes longer than signing into any other payroll system. If I ever launch another company, I'd use this service again without hesitation. The features for employees are great too, they reduce basic questions by letting staff handle things via the mobile app and payroll reminders help make sure everyone's paid on time.

Cons

I've been using them for almost four years and truly don't have many complaints. Most of the little problems I've had came from me not paying attention or rushing through tasks. The main inconvenience is scheduled site maintenance because you can't log in while it's happening. They do give advance notice about downtime, but I once ignored that email and tried to run payroll at the last minute right when maintenance started. That was completely on me since I had a couple of days to get it done beforehand. So honestly, about 99% of my 'issues' are self-inflicted.

“Fun but annoying accounts

Pros

I've found It upbeat and easy to use and it makes running payroll utterly painless because it automates practically everything. For example, when new hire paperwork needs to be filed with the state, the system handles it for me. If I'm unsure how to register for tax withholding, it walks me through the exact steps for my state. When I need benefits or insurance options, it either hooks up to the provider I already use or guides me to enroll through its partner network. All of those little administrative tasks are taken care of, so I don't have to juggle the details myself.

Cons

I find the back-and-forth between admin and employee views frustrating because, it forces me to create separate accounts and use different email addresses even when the same person needs both roles. It would be so much more convenient if I could simply switch roles within a single account instead of managing multiple logins and inboxes for the same user.

“Clean and simple dashboard

Pros

For me, both the mobile app and the web version have a tidy dashboard that puts all the payroll essentials within easy reach, things like my paycheck, vacation and sick leave balances, 401(k) contributions and more. The layout is uncluttered and interactive, so whenever I want to dig into details it's simple and quick to find what I need.

Cons

Honestly I can't point to any real problems, it's the only tool we have at work to view payroll info, so I don't have another product to compare it to which makes spotting shortcomings impossible for me.

“so simple, my kid could use it

Pros

I find the web interface very friendly, so I'm able to handle payroll on my own without any headaches. Whether I'm running standard salaries, bonus payouts or commission calculations, the workflow is easy to follow. After seven months of use we haven't faceed any glitches or mistakes and their communication has been consistently excellent.

Cons

At the moment, I honestly can't think of any major problems to report.

“no complaints after a year

Pros

I found the implementation process surprisingly simple and the interface feels interactive to use. The versatility really stands out and there's so much flexibility in how you can configure things. When I've reached out for help, the support team has been quick to respond and genuinely helpful. There are tons of features available, and I'm excited about rolling out more functionality as our company expands.

Cons

I've been using this for about a year and a half now and honestly can't think of anything that bothers me about it.

“Reliable payroll solution

Pros

Our team picked up the system very quickly because the interface is so user-friendly, which really smoothed out the whole rollout process. I've been pleasantly surprised by how naturally payroll processing fits into our workflow and it's easy to make changes in real time without any issue. What truly makes it stand out compared to other tools we've tried is how simple it is to handle prior payroll adjustments, there isn't a bewildering trail of journal entries to hunt through. Plus, the QuickBooks Online connection is rock solid and even maps all the way down to job and class levels which has been a big help for our accounting.

Cons

Reaching the tax team has been a real pain because there isn't a direct number to call. Whenever something goes wrong I find myself stuck in a long email chain, repeatedly explaining the issue, a short phone call would almost always clear things up in a few minutes.

“Dishonest and poor service

Pros

Honestly, I can't come up with a single redeeming feature, the entire process has been awful and felt like a continuous nightmare from beginning to end.

Cons

My interactions with their customer service left me convinced the representatives were dishonest and the overall quality of support was so poor that I've only had negative experiences dealing with the support team.

“It may work if your workweek starts on a Monday

Pros

Setting up Gusto seemed straightforward and I like its integration with other apps like timekeeping and scheduling.

Cons

Despite accurately capturing our work week and payroll day details Gusto incorrectly generated payroll periods starting from Monday to Sunday despite my repeated explanations that our work week starts on Saturdays. Despite assurances of resolution they failed to address the issue and erroneously reported payroll data to tax agencies causing significant problems.