Gusto Reviews

“clean interface, confusing value and bad support”

Pros

This makes payroll and HR so simple for a small company. The interface is clean, barely any training needed. And their support is always responsive when I have questions.

Cons

It's very expensive for a small business like mine. But for bigger companies, I feel like the features aren't even deep enough. And good luck getting help , support takes forever.

“great Value, Inconsistent support”

Pros

You get payroll, time tracking, onboarding, applicant tracking... All the core HR stuff without it costing a fortune. The value is just really solid.

Cons

Their support is all over the place. We get a different answer every time we call. Even something simple like firing an employee becomes a huge ordeal because no one there can give us a straight answer.

“User-Friendly with proactive alerts”

Pros

Love how user-friendly this is. The email alerts for payroll keep me on track. Setup was easy and their support even helped me figure out some tricky California rules. Overall great value for the price.

Cons

No problems so far but I've only used it for a few months. We'll see how it holds up during tax season... that's the real test.

“Handy and Clean, One small Wish”

Pros

It's so simple to do important stuff like find my W2 or send my pay to different bank accounts. Everything just feels super handy and clean..

Cons

I wish I could just text a secure link for my W2 instead of having to download and email it. Would be so much easier.

“easy splits, Zero Complaints”

Pros

There's so much packed in here, payroll, taxes, I9s, business reminders. Having them handle my quarterly taxes is a huge weight off my shoulders. Their support team is great at keeping me updated on deadlines and amounts. I check my account daily to see what needs my attention. Onboarding new hires is simple too. I'd definitely recommend this to any small business owner.

Cons

Yeah, no major issues here. Everything's been running smooth for me.

“effortless paycheck splitting”

Pros

Very easy to use. My favorite feature? Being able to automatically split my paycheck and send money to a separate account I can access anytime.

Cons

Honestly I can't think of a single thing I don't like.

“Friendly to use with a safety net”

Pros

Its user-friendly and when I have issues, support fixes them fast. There's a good range of services that make everything run smoothly. The savings account feature is a nice bonus for my emergency fund.

Cons

Haven't had any problems with it.

“My laundry business's backbone”

Pros

This tool does everything I need for my laundry business, time tracking, payroll and compliance for hiring and offboarding. It keeps getting easier to use and support is always there to answer my questions. Setup was simple, tax filing works perfectly and since I pay biweekly, I've got the whole process down now.

Cons

I'm not really using the HR stuff yet but that's a 'me' problem. My business just isn't big enough for that.

“always pays early, wallet changes often”

Pros

The payroll deposits always show up on time. If payday is on a weekend, the money hits my account on Friday instead. Love that.

Cons

The Wallet feature is cool but they change it way too often. It's hard to keep up.

“a hit with admins and employees”

Pros

It streamlines HR, payroll and all our employee tasks perfectly. The interface is handy for us admins but also clear for employees. Implementation was quick with no hiccups. Our team uses it all the time and actually likes it. Customer support has been fantastic and integrating it with our other business tools was very easy.

Cons

For real, I have zero complaints.

“simple payroll, great benefits”

Pros

Running payroll for my small business and contractors is so simple now. I love the business reminders and they're a lifesaver. And there are so many great benefit options for my team to choose from!

Cons

Nothing's really been a problem for me.

“easy to use but heavy on the pocket”

Pros

It is very easy to figure out. And every time I've had to call customer service, they've been amazing. Seriously so helpful.

Cons

My price basically doubled back in 2022 which was a major bummer. I only run payroll once a month for one employee,so that hike hurt.

“Integrates well and just works”

Pros

It connects with my other apps like my payroll system without any issues. I use it every single week and it just works.

Cons

Nothing bad stands out. The design is good and I haven't hit any major bugs or anything that annoys me.

“Friendly, fair and helpful”

Pros

The interface is very friendly and the price is great. Plus the few times I needed help, the support team was fantastic.

Cons

We are having some kind of benefits problem right now... but honestly I don't even know if it's Gusto's fault. Still figuring it out so grain of salt and all that.

“everything right at my fingertips”

Pros

Everything is so easy to find. What I need is right there at my fingertips. No more digging around for info or making phone calls for simple questions.

Cons

Nope, nothing comes to mind. It's been best for everything we need.

“all my finances digitally organized”

Pros

I like that I can adjust my own tax withholding online and sign everything digitally. No more paperwork! Having my pay, vacation time and benefits all in one place is so convenient. The Gusto savings account is a cool bonus too.

Cons

I can't think of any big issues. Everything just works smoothly for me.

“Best applicant tracking, one timecard quirk”

Pros

Interface looks clean and is easy to use. Reviewing all our applicants in one spot has been great for getting the team on the same page.

Cons

The time tracking settings aren't a perfect fit for us but support did help us find a hack. I just wish I could see all of one person's notes for the whole week at once, instead of clicking into every single day.

“everything feels totally easy”

Pros

The whole platform is just awesome. Updating employee info, running payroll and pulling reports feels totally easy.

Cons

There's literally nothing I can complain about.

“Utterly simple and user-friendly”

Pros

How simple it is. Everything feels simple and user-friendly, no complications.

Cons

NO cons from my side.

“secure with helpful reminders”

Pros

I feel really secure checking my pay and benefits on here. The email alerts on payday are super helpful and I never forget to grab my W2 because of the reminders.

Cons

I honestly can't think of a single complaint.