Gusto Reviews

“Employees love the ease of Gusto

Pros

Accessing pay information adding expenses for reimbursement and requesting PTO are all simple with Gusto.

Cons

I cannot identify any drawbacks to using Gusto. It is straightforward and user-friendly.

“Great and Simple Time and Expense Tracking Product.

Pros

Gusto is a useful tool for payment operations and collaboration on projects.

Cons

Gusto provides a simple and reliable payroll management solution making it easy to get started without encountering any issues.

“Gusto Review

Pros

Gusto is impressive for managing employee databases project financial data analytics payroll reporting and project expense management.

Cons

It would be helpful to receive reminders about bank holidays to ensure timely payroll processing.

“One of the best payroll systems for small business

Pros

Gustos self-service tools are intuitive and cover automation of payroll hiring and reporting.

Cons

I am highly satisfied with Gustos tools and features.

“Using Gusto

Pros

Gusto is easy to use and I appreciate receiving automated emails about updates.

Cons

I have no negative feedback to offer regarding Gusto.

“Great Payroll Management Tool

Pros

Gusto teams up with partners to offer perks like retirement plans and insurance particularly beneficial for small businesses. They also handle our compliance with state and federal entities regarding tax statements and paycheck regulations.

Cons

In my view I find the website superior to the phone app. The app requires some extra features and bug fixes.

“Practical and easy to use HR and Payroll tool

Pros

Its user-friendly and intuitive allowing multiple users access as administrators. The security features like multi-factor authentication are straightforward and ensure safety.

Cons

HR and Payroll can be quite complex especially with different types of employment leading to queries with Gusto. Their response time might be prolonged.

“Great for small business

Pros

Using Gusto removes the guesswork from payroll. Not being a tax expert it brings peace of mind knowing my business complies with all requirements without personal stress.

Cons

I havent encountered any dislikes. Gusto is quite comprehensive although I dont utilize many functions I value their presence for potential future needs.

“Hands down the best payroll app I have ever experienced

Pros

The ease of access whether on my computer or phone is remarkable. The apps user-friendliness and comprehensive features make managing income and tax documents effortless.

Cons

Nothing. Gusto truly stands out as the finest payroll app Ive encountered.

“Nice tool to use for payroll

Pros

It was quite straightforward to use especially when dealing with HR matters for an American company from France where I wasnt familiar with labor laws.

Cons

Though I havent used it in the last 3 years I cant recall any drawbacks.

“Easy and multifunction software

Pros

I appreciate its versatility. Although I currently use it primarily for payroll I look forward to exploring its other functionalities.

Cons

Its a bit early to judge but it seems to suit my needs well so far.

“Love this for Freelancers and SBO!

Pros

Im fond of the independent contractor feature offering a cost-effective way to manage contractors and payroll. The low monthly cost and exceptional customer service are also commendable.

Cons

Absolutely nothing! After switching from a competitor Im extremely pleased with Gusto. It integrates seamlessly and is very user-friendly.

“worst customer service

Pros

I was using this for three years and genuinely liked the overall experience. The layout is clean and simple and my team found it highly interactive. Bringing payroll, onboarding, timekeeping and compliance together in one platform really simplified running personnel processes and made those administrative tasks much faster and easier to manage.

Cons

Customer support went downhill for me in 2022. I had a bank fee bounce because our account number changed . something that had happened before without any trouble. This time, though, they froze my account with no warning even after the fee had already been collected. Several different reps pretty much shrugged and said 'tough luck' when I tried to explain what happened. After getting nowhere, I had to threaten legal action because they ignored their own 30-day notice requirement in the terms. They did finally correct the situation, but by then it was too late . I had to run payroll manually that month and the experience destroyed my confidence in them handling things properly going forward.

“Easy for beginners but expensive

Pros

As someone who's never run a business before, I found setting up this payroll system to be very easy. Handling payroll on my own felt pretty intimidating at the start, but it made everything simple and guided me so I could get it right from day one.

Cons

my main problem is the price, it feels quite high when I'm the only person using the service.

“Clear and helpful support

Pros

what stands out to me most is how simple it is to use, everything's explained so clearly that I never feel unsure about the steps or the reasoning behind them. Running bi-weekly payroll has actually turned into something I kind of look forward to now. The support team has been wonderful too, whenever I've hit a snag they've resolved it quickly and professionally.

Cons

One drawback for me is that you can't have membership fees taken from a different bank account, being able to choose a separate account for those charges would make things a lot more convenient.

“Great control

Pros

Having all my pay stubs stored in one easy-to-reach spot has been awesome. I also like that I can tweak how my paycheck is split whenever needed and that flexibility really helps me feel more in control of my personal finances.

Cons

When I relocated, the one problem I ran into was that I didn't realize they needed extra paperwork to prove my move before they'd allow the zip code change on my Gusto debit card. My card kept getting declined several times because the system wouldn't accept the new billing address until I provided official proof of relocation which took me a while to figure out.

“Fast and welcoming solution

Pros

Its very efficient solution, everything runs incredibly smoothly. As someone who enjoys digging into financial specifics, I value how neatly transactions are organized. The branding comes across as friendly and approachable which makes handling the business side feel less daunting and actually kind of fun. I genuinely feel enthusiastic about this tool and often find myself suggesting it to fellow business owners.

Cons

It would be great if the platform included task management capabilities like ClickUp . I think that addition would truly round out the offering for me.

“smooth and efficient to use

Pros

Navigation feels really interactive and I can quickly locate what I need whether it's paystubs, time off requests or employee documents. The tax integration and automated W-2 handling save me tons of time. What I didn't expect to appreciate were the changing animations throughout the site and in paystub emails, they add a fun, personal touch that actually makes me look forward to deposit notifications.

Cons

The only downside I can think of is that the charity options in the giving section could be expanded and the organization I wanted to donate to wasnt listed.

“Clean look but terrible support

Pros

the visual layout is really polished and it's easy to find what I need, navigation feels simple. I especially appreciate that their pricing is tailored specifically for contractors, that contractor-only pricing model is what I value most about the app.

Cons

I've been stuck waiting forever for verification and it's been completely frustrating. The support system funnels you to what feels like an overseas call center where the person I spoke to didn't even grasp what 'escalate' meant, which was astonishing. They give no clear steps, no timeline and offer nothing actionable, so I still can't pay my contractors. I told the support rep, Angel, in no uncertain terms that paying contractors was urgent, yet Angel refused to escalate my case or let me talk to anyone higher up. All I got were repeated apologies and zero follow-up. It makes me wonder why we tolerate such ineffective call center support . at this point I'd prefer to deal with a well-built chatbot.

“interactive portal

Pros

From my experience the web portal looks fantastic and the UI/UX is excellent . I didn't even have to follow any tutorials because finding what I needed is so natural. Getting signed up and rolling was super quick too. I rarely contact customer support but when I have they were very helpful.

Cons

I can't point to any serious problems off the top of my head. That said, if you're running a very large business you may prefer more hands-on, dedicated assistance because the service feels fairly self-directed. I'm guessing there are extra enterprise-oriented features or support plans for bigger firms during onboarding.