Gusto Reviews

“outstanding support”

Pros

It's genuinely very user friendly and the customer service has been outstanding. Whenever I've had questions, the team has been quick to help and everything's felt smooth.

Cons

I haven't run into anything negative with it yet.

“Helpful but confusing choices”

Pros

the customer support team is amazingly helpful and genuinely knowledgeable, whenever I need assistance during regular business hours, I can always reach someone who can help.

Cons

I'd like clearer guidance when it comes to choosing the appropriate payroll type for various scenarios, because it's not always obvious which option best fits our needs.

“Amazing results!”

Pros

Accessing everything feels effortless since the main options are all right there in the drop-down menu so our teams can find what they need without digging around. Onboarding is simple too... people can enter their own details during setup which cuts down the time spent on admin tasks. It's been just as simple to reach the features whether we're using the app on a phone or working from a desktop.

Cons

Nothing to complain about. It has been reliable for us and hasn't caused any issues.

“easy to find anything”

Pros

The interface is very user friendly and I can always locate any information I need quickly and without effort.

Cons

At the moment, I can't think of anything I'd change about it.

“so good!!”

Pros

The best part of it is how simple it is to jump back in and edit a payroll after you've submitted it if something changes. The platform is also simple to use and when you need help, their support response is fast.

Cons

One limitation I hit was that it can't handle multiple local jurisdictions on a single check in order to split gross pay across the days worked. Reporting is pretty basic compared to other payroll tools and the quarterly reports tend to come out later than the usual schedule seen with competing platforms.

“gift card options are awesome”

Pros

Variety of gift card options is the part I appreciate most.

Cons

Nothing stood out as something I disliked while using it.

“PDF access to tax documents”

Pros

Having PDF files for pay stubs and tax documents is really handy. It makes it simple to download, save and share the paperwork when you need it.

Cons

The downside is that your paycheck won't show up for viewing until the deposit has completed at your bank.

“Handles many states, but fees pile up”

Pros

Managing payroll across three states used to be a nightmare for me but I find It handles everything smoothly even the tax calculations are automated and completely easy.

Cons

Even though I only run payroll for myself once a year, I'm still charged a monthly fee which feels excessive. I'd love if billing were usage-based instead. Also, I keep getting billed extra when I have employees across different states and those charges add up fast.

“solid tax forms”

Pros

It's a simple way to get paid by your employer and it also helps you keep your tax documents organized. By the end of the year, you can easily access your tax forms when you need them.

Cons

Gusto Wallet mobile app only supports W2 employees so I'm not able to log into my account from my phone. Also, how many people actually use their phone to check and manage their finances day to day?

“Excellent tool”

Pros

I really like how simple it is to pull up all my paystubs and keep my personal info updated. Adjusting the paycheck split is also quick... unlike payroll tools I've used before, where a single change could take days or even weeks to complete.

Cons

Not a fan of not being able to see my upcoming paycheck and delays happen sometimes. In other roles, I could check what was coming the day before it hit my account but it doesn't seem to offer that same visibility.

“HR automation”

Pros

Helps organize HR workflows, handling payroll, benefits administration and compliance in one place. It cuts down the manual back-and-forth and keeps everything more organized.

Cons

The pricing feels a bit steep and the support experience hasn't been great. There also seems to be occasional timing issues which can drag things out and cause delays when customers are waiting.

“great support”

Pros

The customer service has been excellent and the whole app feels really user-friendly. Getting help when needed is quick and navigation is simple enough that I didn't have to struggle to figure things out.

Cons

I'd love to see more features included without needing to upgrade my plan. Having to pay for additional functionality limits what I can do right away.

“simple UX”

Pros

UX feels pretty simple and navigation is painless once you're in. It's easy to move around the platform without getting tangled in menus or settings.

Cons

Support didn't meet expectations, getting help from an actual rep took a lot of effort. Also, the pricing jumped up unexpectedly which was really frustrating.

“Helpful but annoying login”

Pros

customer support team is very helpful and really pleasant to deal with and I had a fast, effort-free setup.

Cons

Two-factor sign-in can be a bit bothersome sometimes but I get why it's necessary for keeping things secure.

“Budget-Friendly Payroll Solution”

Pros

I really value that it takes care of pay proration automatically, it saves me a ton of time. The link to state registration is super convenient, and they'll even manage the entire registration process if our company requires it. Their Customer Success reps are knowledgeable and always reply promptly whenever I need assistance. I've actually suggested this to a few other firms that have newer payroll admins because what I hear back is that employees grow much more confident and skilled when using these platforms.

Cons

One major drawback for me is that I'm accustomed to having complete freedom to make edits and corrections, yet this system imposes more limits compared with other payroll platforms I've used. That said, their support staff does fix these problems quickly whenever I contact them.

“Easy to use”

Pros

Platform feels pretty adaptive and flows well so payroll can be wrapped up in under two minutes. The new spreadsheet feature is a nice upgrade for more accurate time tracking. Also, the integration with QuickBooks is solid and makes the whole process smoother.

Cons

Visually, it feels a bit dated, the font looks stale and the color scheme is kind of boring. It could use more eye-catching step indicators to make it clearer what to do next.

“great HR and payroll workflow”

Pros

Gusto has a really user-friendly setup and it makes it simple to handle all HR and payroll tasks on time. Everything feels organized enough that I can stay on top of the work without jumping between tools.

Cons

There's also a steady push to use more of their features that we haven't adopted yet. The promotional side of it isn't something I'm particularly interested in and I could do without that advertising.

“Worth it!”

Pros

Customer service has been fantastic... Gabrielle has been really responsive and genuinely pleasant to work with. Any questions we had were handled quickly which made the whole payroll process feel a lot smoother.

Cons

The timing of direct deposit took some adjusting. With most payroll providers and banks, funds usually get released to employees' accounts once the employer's account clears which often means employees receive money earlier. With this tool, deposits don't show as cleared until the day employees are scheduled to be paid. As a result, people who used to get their checks early based on their bank no longer receive them early, they typically have to wait until the actual pay date later in the afternoon for the deposit to land.

“Smooth setup”

Pros

Setup was pretty simple and the team has been genuinely helpful whenever questions came up.

Cons

Signing in is a bit painful if you forget passwords since logging back in requires remembering them accurately.

“works well”

Pros

So simple to set the tool up... and it didn't take long to get everything running. It's also highly scalable so it fits both small setups and larger teams. I've seen it work well for a one-employee business and it holds up even when you're managing a bigger employee count.

Cons

Customer service response times aren't always consistent. Most of the time that's fine but it can get stressful when something has to be handled quickly.