Gusto Reviews

“so convenient”

Pros

Being able to handle logging in through the mobile app feels really solid... it's the kind of convenience that makes daily use smoother.

Cons

It would be even better if it also displayed an estimated amount you'll receive for your next check so you have that expectation upfront.

“Gusto is the best!”

Pros

Honestly I find the interface incredibly easy to use and really interactive. Whenever I need help, their customer support gets back to me fast and is helpful.

Cons

Sometimes the onboarding experience feels a bit finicky and can be frustrating.

“user friendly but text heavy”

Pros

Overall it's pretty simple to use though it leans a bit more on text than I expected.

Cons

Some sections feel a little disorganized which makes it tougher to track down specific details.

“Easy to use”

Pros

Access feels really simple ... everything is easy to spot as soon as you log in. It's also pretty simple to use when you just need basic time tracking and payrolls.

Cons

I can't recall anything negative to flag though it might not be the best fit for larger companies.

“automatic tax filing is good”

Pros

The three plan options are flexible enough to match changing needs and the automatic tax filing feature saves a lot of time. I also appreciate the compliance guidance, it's helpful when you're trying to make sure everything is handled correctly.

Cons

It does require a fair amount of upfront manual data entry and there isn't a free trial available.

“made work simpler”

Pros

Great for my business honestly... handling payroll and benefits feels simple and low-effort. Using it day to day for our company has made the whole process a lot simpler than we expected.

Cons

Also, I tried the Checking account and it felt pretty underwhelming. Compared to a traditional checking account, it doesn't offer much but since that's not really their main focus, it doesn't end up being a dealbreaker for me.

“clean gusto interface”

Pros

I really liked the simple user interface in it. Browsing through it felt natural and I could quickly locate the information I needed without much searching.

Cons

Whenever questions came up, customer support didn't respond as fast as I expected. They were genuinely helpful once I heard back but the waiting time was a bit annoying.

“easy to navigate”

Pros

The app lets me completely simplify payroll which has cut down a lot of the back-and-forth and makes the whole process feel much more simple.

Cons

Setting up benefits is where things get a bit tiring... there's a lot to configure and the steps can feel confusing at times.

“user-friendly”

Pros

This has been simple to use and feels really user-friendly. I also appreciate that self-service reporting is simple to set up and run without jumping through too many hoops. Overall, the biggest win is how convenient it is for handling reporting nationwide.

Cons

It's a solid system for the most part though the price can add up. The main downside is the financial burden involved.

“Simple design”

Pros

Personally, I find the interface very clean and thoughtfully laid out. It packs all of the vital features I rely on and to be honest, I can't picture any additions I'd want to see made to it.

Cons

I can't really point to any meaningful drawbacks after using this every day. The layout is so simple that it brings Google's user-friendly style to mind, where everything simply feels natural, interactive and clean.

“Interactive and flawless solution”

Pros

For me, the interface feels really user friendly and moving through the prompts is consistently simple.

Cons

I haven't run into any problems so far, the layout is clear and I find it very easy to use around.

“saves time”

Pros

Gusto feels extremely user-friendly even if you don't have a lot of accounting or payroll experience. Payroll processing used to take hours for us at times but switching to it has helped simplify the whole process a lot. The time and vacation tracker has also been genuinely helpful for staying on top of schedules.

Cons

Nothing major to complain about. Navigating the website is simple, the pricing seems fair and customer support is consistently strong, fast responses and helpful help every time.

“tons of free promotions included”

Pros

Biggest win for me is the promotions... there are a lot of free ones baked in which makes it feel immediately useful without paying anything extra.

Cons

Login and setup were rough at first, the onboarding process is confusing enough that it took a lot of effort to figure out how to use everything.

“Works great but gets costly”

Pros

Working with it has been remarkably easy and it truly lives up to what it promises. I'm able to manage everything from payroll to benefits without any issue, which has saved me innumerable hours and has noticeably lowered my stress levels.

Cons

It becomes quite costly as my team grows and although customer support tends to be helpful, they often take a long time to respond to me.

“Perfect for my small team”

Pros

For my six-person team that follows varied schedules, payroll runs without a hitch and I never struggle to get everyone paid on time. Generating reports is easy and the system covers every payroll need my small business has. Really couldn't be more satisfied with how well it meets my requirements.

Cons

nothing negative came to my mind.

“fast onboarding”

Pros

Bringing new employees on board takes almost no time. With just a few clicks, emails the online form to your candidates and then notifies you as soon as it's ready for approval. It feels like having a full HR team on hand but at a much smaller fraction of the usual cost.

Cons

As your employee count and needs grow, the overall cost can end up feeling a bit high.

“A game-changer for a busy owner”

Pros

After using It for roughly five months, I've genuinely seen a shift in how I run my business day-to-day. It's made processes far more efficient and the interface feels natural to move around in. The reminders they push are absolutely essential they help me stay on top of things when I'm juggling a million other responsibilities as a small business owner. I no longer have to lose sleep over payroll or tax dates because this service handles that reliably. Looking back, I really wish I'd taken my colleague's suggestion two years ago and started sooner, it would have saved me a ton of time and effort.

Cons

The one con I've found is that the volume of email alerts can sometimes be a little much, even though I recognize they're important to keep me informed and on schedule.

“Like having an HR team without the cost”

Pros

I have found managing payroll and benefits has never been simpler, it's like having a complete HR department without the huge overhead. The interface feels very interactive and every part, from bringing new hires on board to processing payments, moves along smoothly.

Cons

For my small company, the price can get high and I noticed costs climb particularly when we're expanding the team.

“simple tool but lacks tour-pay options”

Pros

I find the interface very friendly and I can get new team members up to speed really quickly.

Cons

Setting up payroll for tour-based compensation has been a real challenge for me, the platform doesn't offer the customization options needed for that specific pay structure.

“low-cost HR”

Pros

Feels simple to use and it handles my payroll needs along with employee benefits in one place which saves me a lot of time.

Cons

It would be even better if I could choose services a la carte instead of being limited to the available bundles.