Gusto Reviews

“Perfect but pricey for solos”

Pros

For my small business, this software fits perfectly with what we need. I find the pricing sensible for our scale and AutoPilot handles biweekly payroll so smoothly that it frees up an enormous amount of time for me to concentrate on the things that truly matter.

Cons

As a solo business owner, I wish they'd offer more budget-friendly pricing options.

“great time tracking”

Pros

I really enjoy how simple it is to move around in the app... everything from clocking in, checking your paychecks (including the pay stub) and requesting time off to seeing upcoming birthdays and company holidays. Enrollment for benefits is handled in here too which makes the whole process feel much more organized.

Cons

Occasionally, signing in to clock in can take a moment which is a bit annoying when you're trying to get started right away.

“So easy for everyone to use”

Pros

My payroll tasks have become a lot easier now that I can quickly view pay breakdowns, hourly rates, pay stubs and W-2s.all of it feels very interactive. The team's communication is excellent and I really appreciate those subtle animations, they make the app feel friendlier. I'd happily recommend this to any small business that wants an employee-focused solution.

Cons

So far I haven't run into any real problems in my role on the team. All the information I require is easily available, so I don't have to search across several tabs to find what I need.

“Simple payroll”

Pros

Running payroll used to intimidate me but It broke everything down so it was easy to understand and carry out. After I finished the initial setup, I'm able to run payroll in just a few minutes which gives me back valuable time to actually focus on running my business. I would definitely recommend it to others.

Cons

don't have any complaints, everything functions smoothly for me.

“PTO tracking is effortless”

Pros

Tracking and requesting PTO feels incredibly simple and stays easy to manage.

Cons

No real downsides to mention, it has been there for everything I've needed.

“So good”

Pros

It's been really simple for handling payments to my vendors and employees.

Cons

Nothing negative comes to mind...

“simple payroll”

Pros

I really enjoy how simple payroll is with it. It basically takes care of the whole process for me so I don't have to worry about the day-to-day details.

Cons

There isn't anything I dislike about it, everything has worked exactly how I expected.

“Solid Choice with Minor Issues”

Pros

I find the interface very friendly and easy to use. If I make a mistake, correcting it is effortless. Getting help when needed is simple and the support team is genuinely approachable and helpful.

Cons

When I brought someone back on board, the platform didn't resend their paperwork automatically. It's a small annoyance, but since you asked for feedback on improvements, that's one area I'd change.

“easy navigation across needs”

Pros

Gusto feels simple to use and easy to navigate and it covers a bunch of different tasks without making things confusing.

Cons

No downsides to report from my experience with it.

“Convenient to use”

Pros

Getting to paystubs and tax info is simple. Our company has been using it for payroll and tax handling because it organizes those tasks pretty well.

Cons

One limitation is that it doesn't display upcoming paystubs. Some folks prefer seeing upcoming items ahead of time in case anything changes.

“Great for basics & need more flexibility”

Pros

For me, the navigation is remarkably smooth and really easy to use across the whole platform. The pricing structure fits within our budget and doesn't feel like it's pushing costs higher. I find the customer support team answers quickly and they're genuinely helpful most of the time when I reach out. New hires usually pick it up fast . I also appreciate the mineral access feature, it's a thoughtful bonus that brings extra value to the product.

Cons

I wish the time-off policies were more flexible, right now I'd prefer anniversary-based renewal dates for each employee rather than having everyone renew on the same date. We've found the benefits integration to be a real pain . I say this because we tried several times to use Gusto for benefits but there's always some snag, especially since we're a larger group and want to keep our existing benefits agent. Customizing reports can also be frustrating at times, I can't recall every single scenario but we've hit situations where report customization was cumbersome and forced us to use workarounds, costing extra time to sort out. Overall, these issues have been the biggest sources of friction for us.

“Takes care of taxes”

Pros

Honestly what I value most is how smoothly it handles state and federal filing and payment processing. I've rarely faced any problems with those features.

Cons

i am disappointed that the third-party integrations aren't great and it annoys me there isn't a client scheduling tool, adding that would finally turn this into a complete, all-in-one employee management system.

“Helpful tips but updates had bugs”

Pros

Personally, the layout feels very easy and keeps things simple so I don't get lost. I really like the little tips sprinkled throughout and their tax guidance section explains complex topics in an easy-to-follow way. When I need to add new employees, it's quick and painless.

Cons

After they pushed an update a while back, I ran into some irritating bugs that disrupted my workflow. It took me a few weeks of troubleshooting and waiting for fixes before everything ran smoothly again but thankfully the issues are resolved now.

“Mostly smooth with a couple bumps”

Pros

Switching from our old provider's clunky system, It felt like a genuine breath of fresh air . it's very interactive. I can pull up reports and find the information I need quickly without jumping through hoops. What I really value is how much it lightens my workload, which is exactly what I need running a small business.

Cons

Occasionally I have to tinker a bit before I can generate the exact report I'm looking for. On one occasion when I reached out about a tax filing question, the help desk wasn't very helpful.

“simple and easily integrated”

Pros

I find the interface very user-friendly and I really value the wide range of options available to correct payroll errors or to dig into troubleshooting problems. Also, the connection with Xero integrates flawlessly with our accounting workflows.

Cons

I haven't faced any real problems because our payroll configuration is quite simple and not overly complicated.

“great fit for small teams”

Pros

This is a solid match for small to mid-sized companies that want a clean interface that works well,,.

Cons

At times, the setup feels a bit too basic and it may not include every feature that competitors were offering when I was using it.

“works smoothly for us”

Pros

It is simple to use. After logging in, I can view every paycheck and even pull up my W-2. I also get an email the moment my paystub is ready which keeps everything organized.

Cons

Nothing about it bothers me. I've been using it for about 1.5 years and haven't run into a single issue.

“my experience was nice”

Pros

This makes it really simple to see exactly when you were paid, the amount and a few key payment details. The information is laid out in a way that's quick to check without digging around.

Cons

Shows the overall total amount received but it doesn't break things down job-by-job or itemize what each payment was for.

“Set up fast, still great years later”

Pros

Getting started was simple and didn't take much time. The new Excel-style payroll layout feels like a major upgrade compared to the old system. Whenever I reach out for support, the customer service team replies fairly quickly. Having tried a number of other payroll vendors, I'm genuinely pleased with this choice.

Cons

There isn't anything I can complain about after about two to three years of use.

“I like gusto”

Pros

Being able to clock in from either my phone or my computer without any effort is something I really appreciate.

Cons

I would find it more convenient if the funds were deposited on Thursday instead of making me wait until Friday during payroll week.