Total 1032 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars22%
3
Stars3%
2
Stars2%
1
Stars2%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Karen
Food & Beverages, 11-50 employees
More than a year
“All small business should invest in GUSTO
Pros
The payroll process is seamlessly easy especially for reimbursements and garnishments.
Cons
Theres nothing about GUSTO that isnt fantastic. We switched to GUSTO based on a recommendation and quickly realized it was a wise decision.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Alan
Hospital & Health Care, 500+ employees
More than a year
“Payroll and Benefits Management with Gusto
Pros
The interface is friendly with convenient time and absence tracking tools. The integration of HR and 401(k) functions is excellent and the price is reasonable.
Cons
Dealing with payroll blocks due to missing State tax information can be inconvenient. It would be helpful to have a simpler method to request an extension.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 51-100 employees
Less than a year
“Horrible Software to manage your payroll
Pros
We were attracted to its promise of managing payroll 1099s contractors and billings and it delivered when functioning.
Cons
Integration issues or errors in withdrawing money from banks caused significant problems when it didnt work. Despite contacting support there was a lengthy wait for assistance.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
Christina
Marketing and Advertising, 1-10 employees
Less than a year
“Gusto is a great user-friendly option for employees
Pros
This software is straightforward and easy to use with an available app for download.
Cons
The online program frequently logs out which is frustrating. Paystubs sometimes fail to populate and I wish it could be used with 1099 contractors.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Holly
Veterinary, 11-50 employees
Less than a year
“Gusto & VetMed
Pros
Setting up direct deposits and accessing pay stubs was convenient. Gathering tax forms was also simple.
Cons
I didnt encounter any issues while using Gusto. My company switched possibly to consolidate work documents on one platform. With Gusto we had to use several other platforms for various tasks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Pankaj
Building Materials, 500+ employees
Less than 6 months
“Superb payroll services
Pros
Gusto is our top choice for handling payroll due to its accuracy speed and convenience.
Cons
Theres absolutely nothing I dislike about Gusto. It makes preparing monthly payroll a breeze.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Liliana Sofia
Marketing and Advertising, 1-10 employees
“The perfect solution to manage my payroll and human resources
Pros
What I liked most was the platforms accessibility and ease of use. Even as a non-technical person I could set up payroll effortlessly. The automatic handling of payroll taxes was particularly reassuring.
Cons
The only downside for me is the price. While I understand the platforms quality justifies the cost it may be high compared to other providers. Although it offers added value especially in efficiency and customer support it could be a consideration for smaller companies or those with limited budgets.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Nickolas
Airlines Aviation, 51-100 employees
More than a year
“Great payroll software
Pros
The user interface and auto-communication settings are impressive keeping me informed about payments and updates.
Cons
I didnt encounter any negatives as a user of Gusto. There were no issues or software errors.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jennifer
Health, Wellness and Fitness, 1-10 employees
More than a year
“Gusto
Pros
Gustos ease of use and comprehensive payroll management including tax filing W-2s and 1099s are commendable.
Cons
Sometimes it takes a bit of time to find the reports I need but I can usually locate them or seek assistance from customer service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Shelby
Pharmaceuticals, 51-100 employees
Less than 6 months
“Gusto Review
Pros
While I briefly used the HR function our organization opted for another product due to cost. However Gustos sleek design and ease of use especially for time off requests and management were notable.
Cons
The functions could be expanded to cover more HR management aspects.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Samantha
Staffing and Recruiting, 51-100 employees
Less than a year
“Amazing, Worth the money.
Pros
The products simplicity is its strength making it user-friendly and modern. The ability to access paystubs and even open a bank account through the platform is appreciated.
Cons
Honestly there were no downsides. Its the best system Ive used in my 7-year professional career.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Egle
Hospitality, 11-50 employees
More than a year
“time saving healthy meals
Pros
Gusto saves time and reduces meal wastage.
Cons
Theyre making an effort to reduce plastic packaging in the future.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Glenys
Automotive, 11-50 employees
Less than a year
“Gusto review
Pros
Being able to clock in and out and access paystubs is convenient.
Cons
Theres nothing I dislike about the Gusto app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sheldon
Hospital & Health Care, 11-50 employees
More than a year
“A loyal customer that will be moving away from Gusto... HONEST REVIEW
Pros
Gusto is likely the easiest platform to learn and use even for team members with limited tech skills. Updates and enhancements are frequent and the price is competitive.
Cons
As our company grew we noticed limitations in the platform especially with multiple locations. Getting support became increasingly difficult and it felt hit or miss. If you have more than 30 employees in multiple states/locations consider other options.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
5
Functionality
6
Joanne
Automotive, 11-50 employees
“gusto review
Pros
Its easy to use saves time and money and encourages experimentation.
Cons
The cost after the free trial and delivery times while at work were concerns.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 1-10 employees
More than a year
“Great Payroll app for Small Businesses
Pros
Setting up the company and onboarding employees was easy with helpful representatives making the process quick.
Cons
No issues with the process just wish their logo and website portal design looked more professional.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Rilee
Health, Wellness and Fitness, 11-50 employees
More than a year
“Critical to any business
Pros
Implementing Gusto throughout our business was seamless and essential for our daily operations.
Cons
The website offers more functions than the app which can be a bit of a snag.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jaime
Retail, 1-10 employees
More than a year
“Great Product Easy to Use and Team is on it!
Pros
Gusto is simple efficient and the team is responsive.
Cons
We initially chose Gusto because it was the cheapest option when we started our business and loved it. Unfortunately they significantly raised their rates prompting us to switch to ADP or another competitor.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Priyanshu
Food & Beverages, 1-10 employees
“Gusto review
Pros
I appreciate Gusto for its services and customer support.
Cons
I appreciate everything about Gusto from its services to its customer support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Henry
Civil Engineering, 500+ employees
More than a year
“Fantastic Product
Pros
Gusto makes meal planning and preparation effortless by delivering recipe cards and ingredients to my doorstep.
Cons
Sometimes the ingredients might not always be the best but Ive been using this service for at least two years now and its a very rare occurrence.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10