Total 1032 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

22%

3

Stars

3%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

K

Karen

Food & Beverages, 11-50 employees

More than a year

5.0
July 2023

All small business should invest in GUSTO

Pros

The payroll process is seamlessly easy especially for reimbursements and garnishments.

Cons

Theres nothing about GUSTO that isnt fantastic. We switched to GUSTO based on a recommendation and quickly realized it was a wise decision.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

A

Alan

Hospital & Health Care, 500+ employees

More than a year

4.0
July 2023

Payroll and Benefits Management with Gusto

Pros

The interface is friendly with convenient time and absence tracking tools. The integration of HR and 401(k) functions is excellent and the price is reasonable.

Cons

Dealing with payroll blocks due to missing State tax information can be inconvenient. It would be helpful to have a simpler method to request an extension.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

Less than a year

2.0
July 2023

Horrible Software to manage your payroll

Pros

We were attracted to its promise of managing payroll 1099s contractors and billings and it delivered when functioning.

Cons

Integration issues or errors in withdrawing money from banks caused significant problems when it didnt work. Despite contacting support there was a lengthy wait for assistance.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

4

C

Christina

Marketing and Advertising, 1-10 employees

Less than a year

5.0
July 2023

Gusto is a great user-friendly option for employees

Pros

This software is straightforward and easy to use with an available app for download.

Cons

The online program frequently logs out which is frustrating. Paystubs sometimes fail to populate and I wish it could be used with 1099 contractors.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

H

Holly

Veterinary, 11-50 employees

Less than a year

5.0
July 2023

Gusto & VetMed

Pros

Setting up direct deposits and accessing pay stubs was convenient. Gathering tax forms was also simple.

Cons

I didnt encounter any issues while using Gusto. My company switched possibly to consolidate work documents on one platform. With Gusto we had to use several other platforms for various tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

P

Pankaj

Building Materials, 500+ employees

Less than 6 months

5.0
July 2023

Superb payroll services

Pros

Gusto is our top choice for handling payroll due to its accuracy speed and convenience.

Cons

Theres absolutely nothing I dislike about Gusto. It makes preparing monthly payroll a breeze.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

LS

Liliana Sofia

Marketing and Advertising, 1-10 employees

5.0
July 2023

The perfect solution to manage my payroll and human resources

Pros

What I liked most was the platforms accessibility and ease of use. Even as a non-technical person I could set up payroll effortlessly. The automatic handling of payroll taxes was particularly reassuring.

Cons

The only downside for me is the price. While I understand the platforms quality justifies the cost it may be high compared to other providers. Although it offers added value especially in efficiency and customer support it could be a consideration for smaller companies or those with limited budgets.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

N

Nickolas

Airlines Aviation, 51-100 employees

More than a year

4.0
July 2023

Great payroll software

Pros

The user interface and auto-communication settings are impressive keeping me informed about payments and updates.

Cons

I didnt encounter any negatives as a user of Gusto. There were no issues or software errors.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

J

Jennifer

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
July 2023

Gusto

Pros

Gustos ease of use and comprehensive payroll management including tax filing W-2s and 1099s are commendable.

Cons

Sometimes it takes a bit of time to find the reports I need but I can usually locate them or seek assistance from customer service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

S

Shelby

Pharmaceuticals, 51-100 employees

Less than 6 months

4.0
July 2023

Gusto Review

Pros

While I briefly used the HR function our organization opted for another product due to cost. However Gustos sleek design and ease of use especially for time off requests and management were notable.

Cons

The functions could be expanded to cover more HR management aspects.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

S

Samantha

Staffing and Recruiting, 51-100 employees

Less than a year

5.0
July 2023

Amazing, Worth the money.

Pros

The products simplicity is its strength making it user-friendly and modern. The ability to access paystubs and even open a bank account through the platform is appreciated.

Cons

Honestly there were no downsides. Its the best system Ive used in my 7-year professional career.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Egle

Hospitality, 11-50 employees

More than a year

5.0
July 2023

time saving healthy meals

Pros

Gusto saves time and reduces meal wastage.

Cons

Theyre making an effort to reduce plastic packaging in the future.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

G

Glenys

Automotive, 11-50 employees

Less than a year

5.0
June 2023

Gusto review

Pros

Being able to clock in and out and access paystubs is convenient.

Cons

Theres nothing I dislike about the Gusto app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sheldon

Hospital & Health Care, 11-50 employees

More than a year

4.0
June 2023

A loyal customer that will be moving away from Gusto... HONEST REVIEW

Pros

Gusto is likely the easiest platform to learn and use even for team members with limited tech skills. Updates and enhancements are frequent and the price is competitive.

Cons

As our company grew we noticed limitations in the platform especially with multiple locations. Getting support became increasingly difficult and it felt hit or miss. If you have more than 30 employees in multiple states/locations consider other options.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

5

Functionality

6

J

Joanne

Automotive, 11-50 employees

5.0
June 2023

gusto review

Pros

Its easy to use saves time and money and encourages experimentation.

Cons

The cost after the free trial and delivery times while at work were concerns.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

More than a year

4.0
June 2023

Great Payroll app for Small Businesses

Pros

Setting up the company and onboarding employees was easy with helpful representatives making the process quick.

Cons

No issues with the process just wish their logo and website portal design looked more professional.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

R

Rilee

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0
June 2023

Critical to any business

Pros

Implementing Gusto throughout our business was seamless and essential for our daily operations.

Cons

The website offers more functions than the app which can be a bit of a snag.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jaime

Retail, 1-10 employees

More than a year

5.0
June 2023

Great Product Easy to Use and Team is on it!

Pros

Gusto is simple efficient and the team is responsive.

Cons

We initially chose Gusto because it was the cheapest option when we started our business and loved it. Unfortunately they significantly raised their rates prompting us to switch to ADP or another competitor.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

P

Priyanshu

Food & Beverages, 1-10 employees

5.0
May 2023

Gusto review

Pros

I appreciate Gusto for its services and customer support.

Cons

I appreciate everything about Gusto from its services to its customer support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Henry

Civil Engineering, 500+ employees

More than a year

4.0
May 2023

Fantastic Product

Pros

Gusto makes meal planning and preparation effortless by delivering recipe cards and ingredients to my doorstep.

Cons

Sometimes the ingredients might not always be the best but Ive been using this service for at least two years now and its a very rare occurrence.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10