Total 1032 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars22%
3
Stars3%
2
Stars2%
1
Stars2%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Helen
Hospital & Health Care, 500+ employees
Less than a year
“Gusto
Pros
Accessing and claiming my gift card was straightforward with Gusto.
Cons
Gusto is new to me. I didnt know about it before now.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Kevin
Transportation/Trucking/Railroad, 500+ employees
Less than a year
“Gusto makes it so that I don't have to second guess what benefits I have available as an employee
Pros
I find Gustos interface very user-friendly especially for managing benefits and time off tasks. It simplifies tasks that can be complicated on other platforms.
Cons
Occasionally Ive encountered some glitches but theyve been infrequent overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Zachary
Computer Software, 11-50 employees
Less than a year
“Helpful and functional
Pros
Gusto meets our needs perfectly without any obstacles. It saves time for our HR staff and having everything in one place is convenient.
Cons
There arent many drawbacks. One issue is accidentally losing entered time tracking data and another is the inability to customize required fields in time tracking entries.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Anuj
Construction, 1-10 employees
Less than a year
“HR services are very good
Pros
Im satisfied with the HR services provided by Gusto.
Cons
I find the services I receive from Gusto very satisfactory.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Ari
Information Technology and Services, 11-50 employees
Less than a year
“Do It With Gusto
Pros
Gusto is easy to set up and use with great integrations with other programs like Xero QuickBooks and Slack.
Cons
We had a small hiccup with tax registration and confusion with a Workers Comp policy but customer service quickly resolved both issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Piyush
Information Technology and Services, 500+ employees
Less than a year
“Decent tool for hr management
Pros
All features of Gusto are straightforward and easy to use.
Cons
Lack of updates and new features along with existing system issues are my concerns with Gusto.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Nicholas
Entertainment, 1-10 employees
More than a year
“Lots of poorly thought software logic - Gusto unwilling to fix
Pros
The Gusto wallet is excellent for tracking time and the HR team is responsive to questions.
Cons
There are several broken logic issues in the system and updates sometimes cause unexpected problems. Compliance with California labor law is also lacking.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
4
Functionality
2
Heather
Education Management, 11-50 employees
Less than a year
“Payroll Made Easy
Pros
Running payroll with Gusto aligned with ProCare is seamless. I appreciate how it saves changes as I enter information throughout the pay period.
Cons
I havent found a feature I dislike yet. Everything runs smoothly and employees are paid on time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Veterinary, 11-50 employees
Less than a year
“Best service around
Pros
Managing payroll and deductions from my phone is incredibly convenient with Gusto.
Cons
Nothing to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Sol
Computer Software, 1-10 employees
More than a year
“Love Gusto!
Pros
Gustos simplicity and automation make tasks like payroll and compliance effortless. The reminders for crucial tasks are helpful.
Cons
Gusto has been great so far. The only frustration is the software not remembering my credentials consistently.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eli
Computer Software, 1-10 employees
More than a year
“Great product!
Pros
Using Gusto makes payroll and taxes seamless and straightforward.
Cons
I couldnt offer health insurance to myself before hiring additional employees.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
odette
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Gusto
Pros
Gustos user-friendliness makes it accessible to anyone familiar with using email.
Cons
Theres nothing I dislike about this product.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than 6 months
“Great tool for employee incentives
Pros
We use Gusto to manage incentives and bonuses for employees which is easy to do.
Cons
Ensuring emails dont end up in spam was a bit annoying due to strict inbox rules for gift cards.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Ruxshin
Public Safety, 51-100 employees
More than a year
“Great product!
Pros
The variety of merchants available with Gusto is a plus.
Cons
I have no dislikes about Gusto. I like everything about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Renee
Construction, 11-50 employees
Less than a year
“Great product with ease of use!
Pros
The customer service team helped us set up Gusto quickly and provided informative assistance.
Cons
It cant connect to our current timeclock but it hasnt impacted us significantly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tony
Accounting, 1-10 employees
More than a year
“Don't Waste Your Time - Either pay for Pro or Don't choose Gusto
Pros
I appreciate that Gusto handles filing payroll tax forms.
Cons
Customer service is terrible with long wait times and language barriers. An issue with payroll blockage due to a software error remains unresolved.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
2
Functionality
6
Laura
Real Estate, 1-10 employees
More than a year
“Transfer was a little shaky, but good system once up and running.
Pros
Onboarding new hires with Gusto is effortless and it simplifies compliance tasks.
Cons
There were some glitches during the transfer but its been smoother since.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Charlotte
Accounting, 11-50 employees
More than a year
“Gusto - Great for small businesses
Pros
Clients find Gusto easy to use and have been satisfied with switching from other payroll companies.
Cons
We faced challenges setting up our small business clients in 2021 but most of those issues have been resolved.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Heather
E-Learning, 51-100 employees
Less than 6 months
“Run, Don't Walk - Get Guusto Today!!
Pros
Gustos ease of use navigation and customer service are outstanding.
Cons
The only current issue is being new to the system but once integration is complete I anticipate no complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lyn
Furniture, 1-10 employees
More than a year
“Great for time and payroll tracking
Pros
Tracking hours payroll and using the Gusto debit card are convenient features.
Cons
Everything seems straightforward but having to log in every time for clocking in/out is tedious.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10