Total 1032 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

22%

3

Stars

3%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

H

Helen

Hospital & Health Care, 500+ employees

Less than a year

5.0
May 2023

Gusto

Pros

Accessing and claiming my gift card was straightforward with Gusto.

Cons

Gusto is new to me. I didnt know about it before now.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

K

Kevin

Transportation/Trucking/Railroad, 500+ employees

Less than a year

5.0
May 2023

Gusto makes it so that I don't have to second guess what benefits I have available as an employee

Pros

I find Gustos interface very user-friendly especially for managing benefits and time off tasks. It simplifies tasks that can be complicated on other platforms.

Cons

Occasionally Ive encountered some glitches but theyve been infrequent overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Z

Zachary

Computer Software, 11-50 employees

Less than a year

5.0
May 2023

Helpful and functional

Pros

Gusto meets our needs perfectly without any obstacles. It saves time for our HR staff and having everything in one place is convenient.

Cons

There arent many drawbacks. One issue is accidentally losing entered time tracking data and another is the inability to customize required fields in time tracking entries.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

A

Anuj

Construction, 1-10 employees

Less than a year

4.0
May 2023

HR services are very good

Pros

Im satisfied with the HR services provided by Gusto.

Cons

I find the services I receive from Gusto very satisfactory.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

A

Ari

Information Technology and Services, 11-50 employees

Less than a year

5.0
May 2023

Do It With Gusto

Pros

Gusto is easy to set up and use with great integrations with other programs like Xero QuickBooks and Slack.

Cons

We had a small hiccup with tax registration and confusion with a Workers Comp policy but customer service quickly resolved both issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Piyush

Information Technology and Services, 500+ employees

Less than a year

3.0
May 2023

Decent tool for hr management

Pros

All features of Gusto are straightforward and easy to use.

Cons

Lack of updates and new features along with existing system issues are my concerns with Gusto.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

N

Nicholas

Entertainment, 1-10 employees

More than a year

2.0
May 2023

Lots of poorly thought software logic - Gusto unwilling to fix

Pros

The Gusto wallet is excellent for tracking time and the HR team is responsive to questions.

Cons

There are several broken logic issues in the system and updates sometimes cause unexpected problems. Compliance with California labor law is also lacking.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

4

Functionality

2

H

Heather

Education Management, 11-50 employees

Less than a year

5.0
May 2023

Payroll Made Easy

Pros

Running payroll with Gusto aligned with ProCare is seamless. I appreciate how it saves changes as I enter information throughout the pay period.

Cons

I havent found a feature I dislike yet. Everything runs smoothly and employees are paid on time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michael

Veterinary, 11-50 employees

Less than a year

5.0
May 2023

Best service around

Pros

Managing payroll and deductions from my phone is incredibly convenient with Gusto.

Cons

Nothing to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S

Sol

Computer Software, 1-10 employees

More than a year

5.0
May 2023

Love Gusto!

Pros

Gustos simplicity and automation make tasks like payroll and compliance effortless. The reminders for crucial tasks are helpful.

Cons

Gusto has been great so far. The only frustration is the software not remembering my credentials consistently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Eli

Computer Software, 1-10 employees

More than a year

5.0
May 2023

Great product!

Pros

Using Gusto makes payroll and taxes seamless and straightforward.

Cons

I couldnt offer health insurance to myself before hiring additional employees.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

O

odette

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0
May 2023

Gusto

Pros

Gustos user-friendliness makes it accessible to anyone familiar with using email.

Cons

Theres nothing I dislike about this product.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than 6 months

5.0
May 2023

Great tool for employee incentives

Pros

We use Gusto to manage incentives and bonuses for employees which is easy to do.

Cons

Ensuring emails dont end up in spam was a bit annoying due to strict inbox rules for gift cards.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

R

Ruxshin

Public Safety, 51-100 employees

More than a year

5.0
May 2023

Great product!

Pros

The variety of merchants available with Gusto is a plus.

Cons

I have no dislikes about Gusto. I like everything about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Renee

Construction, 11-50 employees

Less than a year

5.0
May 2023

Great product with ease of use!

Pros

The customer service team helped us set up Gusto quickly and provided informative assistance.

Cons

It cant connect to our current timeclock but it hasnt impacted us significantly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tony

Accounting, 1-10 employees

More than a year

3.0
May 2023

Don't Waste Your Time - Either pay for Pro or Don't choose Gusto

Pros

I appreciate that Gusto handles filing payroll tax forms.

Cons

Customer service is terrible with long wait times and language barriers. An issue with payroll blockage due to a software error remains unresolved.

Rating Distribution

Ease of use

6

Value for money

3

Customer Support

2

Functionality

6

L

Laura

Real Estate, 1-10 employees

More than a year

5.0
April 2023

Transfer was a little shaky, but good system once up and running.

Pros

Onboarding new hires with Gusto is effortless and it simplifies compliance tasks.

Cons

There were some glitches during the transfer but its been smoother since.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

C

Charlotte

Accounting, 11-50 employees

More than a year

5.0
April 2023

Gusto - Great for small businesses

Pros

Clients find Gusto easy to use and have been satisfied with switching from other payroll companies.

Cons

We faced challenges setting up our small business clients in 2021 but most of those issues have been resolved.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

H

Heather

E-Learning, 51-100 employees

Less than 6 months

5.0
April 2023

Run, Don't Walk - Get Guusto Today!!

Pros

Gustos ease of use navigation and customer service are outstanding.

Cons

The only current issue is being new to the system but once integration is complete I anticipate no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lyn

Furniture, 1-10 employees

More than a year

5.0
April 2023

Great for time and payroll tracking

Pros

Tracking hours payroll and using the Gusto debit card are convenient features.

Cons

Everything seems straightforward but having to log in every time for clocking in/out is tedious.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10