Gusto Reviews

Pros

Setting up payroll is incredibly simple and whenever I need help, the support team is really responsive and helpful.

Cons

Can't make any adjustments without reaching out to customer support first, which is really frustrating when you need quick fixes.

Pros

UI is interactive and very easy to use, which has turned out to be a major benefit for my company. I've been telling other small business owners about it for payroll and a bunch of other administrative tasks.

Cons

I really wish the platform included an option to open an IRA directly, because having that built in would simplify retirement planning for me.

Pros

I am really impressed by how clean yet fully featured this tool is and its accuracy is absolutely on point.

Cons

We can't seem to identify any notable issues we've run into.

Pros

What i loved the most was ease of use. Our employees can onboard quickly and they don't struggle figuring out how to use the platform.

Cons

Their state tax compliance service could use some work particularly when it comes to city and county tax requirements.

Pros

everything I need is all here, my recorded hours, my pay stubs and all the other stuff organized in one easy-to-access place.

Cons

It took me a while to get the hang of it because its difficult to use at the start, and a few functions seemed unclear to me at first.

Pros

Getting payroll up and running was very easy and I love how fast I can run payroll even when I'm behind on time. The direct deposit feature is flawless . I simply snap a screenshot of my bank details and feel comfortable that everything will go through correctly. What I value most is being able to set payroll frequency exactly how I want without getting slammed by steep fees which was a big problem with my old provider. On top of that, their customer support is outstanding . consistently warm, helpful and prompt and they answer my questions in a way that leaves me feeling reassured and backed up.

Cons

One annoyance is that I can't prepay payroll invoices. The system generates the bill at month-end which means I'm typically paying around the second day of the next month. It's not a deal-breaker, but I find it aggravating when I want to get ahead on my bills and clear payroll sooner rather than later.

Pros

Whenever I run into an issue, the support team gets back to me almost immediately and helps sort things out.

Cons

I can't think of anything worth criticizing about this company, which is pretty impressive.

Pros

The speed is outstanding. I'm able to finish processing payroll in practically no time at all.

Cons

I haven't experienced any significant problems so far, everything has been running quite smoothly.

Pros

We tested the demo version of the software and were genuinely happy with what it offers. The payroll toolkit feels pretty complete especially with automated tax calculations and filing, plus employee self-service features. Also, it connects with different accounting and time-tracking tools which has been a great help for keeping everything in sync.

Cons

Pricing is clear and the cost seems fair overall but we still found it a little pricey for a small business. We're planning to revisit it once we grow since we expect it'll feel more worthwhile with a larger team.

Pros

As a small business owner, I find It incredibly easy to get around and use. The recent updates have really smoothed things out and made the whole interface a lot more interactive. Processing payroll now takes me under ten minutes no matter which device I'm on and knowing that monthly and quarterly tax filings are taken care of automatically has lifted a massive burden for me.

Cons

I don't like the per-employee pricing scheme, I'd much rather pay a single flat monthly fee instead.

Pros

Having employees in multiple locations wasn't an issue. Payroll runs are quick and simple and the whole process feels very clear and well laid out.

Cons

No complaints here, overall I'm extremely satisfied.

Pros

Gusto feels really user friendly to use. Whenever I run into something confusing, their tutorials and articles come in handy fast. The site layout also looks really polished and aesthetically pleasing.

Cons

I found nothing significant to complain about.. I'm genuinely enjoying what they've offered so far.

Pros

I've found the interface easy to use and it includes all the features I rely on. Even when I'm helping employees through tax season, this solution makes support much simpler and less stressful.

Cons

I've noticed figuring out what benefits are available requires more effort than it really should and I'd like them to simplify things, making eligibility and advantages clearer and the whole process more direct.

Pros

getting everything set up was really easy even without any HR experience and I didn't need any accounting know-how to work through it.

Cons

I've found support replies can take a while at times which is frustrating, but truly it's the only complaint I have.

Pros

Super easy to use on both desktop and the mobile app. It helps keep up with time tracking and payroll and the whole process feels worry-free.

Cons

Nothing negative to report. Mobile access has been steady and convenient.

Pros

It's pretty simple to use, with a clean, simple interface that doesn't feel overwhelming. Everything feels well laid out well... so getting started is quick

Cons

Doesn't feel very feature-rich as you might expect and there's definitely room to expand functionality further.

Pros

It's simple for me to keep track of my payslips and to dig back as far as I need to check my payment records and the hours I've worked.

Cons

I honestly can't come up with any major complaints, the workflow seems reliable and works well for me.

Pros

the payroll workflow feels pretty simple and I was immediately intrigued by all the different tools and account choices available. I opened an account and got a card, then started funneling a portion of each paycheck into their distinct spending and savings buckets for later. The little animations when using and the tracking features genuinely make using it enjoyable and engaging, which is a nice perk while managing my money.

Cons

Although the payroll typically runs without issues, I've seen the timing of deposits vary. sometimes funds don't arrive in external bank accounts until late in the afternoon. We experienced a serious problem once where several team members were paid late, and that forced us to scramble and rely on Zelle as an emergency workaround. Support responded promptly but having to invent fixes for something as critical as payroll is incredibly frustrating and wastes a lot of everyone's time.

Pros

They offer a pretty solid range of products which makes it nice for a one-off treat. There are enough options to find something that feels special without having to overthink it.

Cons

The pricing is on the high side so it doesn't feel like the most practical choice if you're planning to buy regularly.

Pros

The interface is really easy to find my way around. I especially value how fast deposits clear, there's no waiting around like with other services.

Cons

I had an absolute nightmare when I attempted to pay a contractor $550 but entered the wrong bank account information. They sent an email saying the transfer had failed and asked if I wanted them to issue a refund which I said yes to right away. After I paid the contractor with a check, they somehow re-processed the original electronic payment without asking me or getting my consent. Now I'm missing $550 and their support team refuses to resolve it even though I've been handing them more than $500 a month for three years. Their customer service is awful and it feels like they took my money. I'm definitely moving to a different payroll provider after this.