Total 1032 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

22%

3

Stars

3%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

D

Dimitrios

Design, 1-10 employees

More than a year

5.0
February 2023

Do payroll very easy

Pros

Information gathering and processing are smooth and efficient.

Cons

Giving access to employees can be cumbersome at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

V

Vikram

Accounting, 1-10 employees

Less than a year

5.0
February 2023

Gusto Review

Pros

Gusto made payroll adjustments a breeze even for bookkeepers like me handling client accounts.

Cons

Gustos reporting capabilities need enhancement and customer support can be slow. More self-service options would be beneficial.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jason

Insurance, 1-10 employees

More than a year

5.0
February 2023

Excellent payroll software.

Pros

Setting up and automating payroll with Gusto is hassle-free.

Cons

Making changes to the business post-setup can be challenging but the customer service is exceptional.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Andrew

Non-Profit Organization Management, 1-10 employees

More than a year

5.0
February 2023

Gusto - Payroll and Direct Deposits

Pros

The paycheck splitter notifications and tax form accessibility make Gusto user-friendly. Contract employees find it effortless to use.

Cons

Former employees struggle to retrieve their tax information after leaving the non-profit. It would be helpful if there were provisions for accessing tax forms post-employment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amanda

Cosmetics, 1-10 employees

Less than a year

5.0
February 2023

Great payroll

Pros

Gustos payroll feature is accurate and highly recommended.

Cons

So far Gusto has been an excellent investment with no downsides.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

S

Sedalia

Hospital & Health Care, 1-10 employees

More than a year

5.0
February 2023

Make Your Life Easier with Gusto

Pros

Gusto streamlines mundane payroll and tax tasks providing timely reminders without overwhelming users.

Cons

Gusto has been problem-free for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Daina

Construction, 1-10 employees

Less than a year

5.0
February 2023

Daina's Review

Pros

Highly recommended for its ease of use.

Cons

I havent encountered any issues with Gusto; its fantastic!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mia

Marketing and Advertising, 51-100 employees

Less than a year

5.0
February 2023

Gusto is user friendly

Pros

Notifications for bi-weekly payments are a convenient feature.

Cons

Gusto is easy to use and access with no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

Less than a year

5.0
February 2023

Lead

Pros

Gusto excels in HR services and tax management.

Cons

Gusto has no drawbacks; it surpasses its competitors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Parth

E-Learning, 500+ employees

More than a year

4.0
February 2023

Make HR task Easy with the help Of GUSTO

Pros

Gusto reduces HR and admin workload by transitioning manual tasks to an online database offering an interactive onboarding interface and managing salary flow efficiently.

Cons

Uploading onboarding documents sometimes triggers errors and clearing browser cache regularly is necessary.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

R

Rahul

Consumer Electronics, 1-10 employees

More than a year

5.0
February 2023

Effortless HR/Payroll

Pros

Gusto serves as a comprehensive HR solution offering payroll and employee benefits management with top-notch support from experienced professionals.

Cons

Gusto simplified the employee management process for our small team handling everything from hiring to payroll effortlessly. Its like having an in-house HR team. Im thoroughly satisfied with the product.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0
February 2023

Fantastic clean HR suite

Pros

Gusto impresses me as an outstanding HR app. Its design is impeccable focusing on fulfilling all HR needs without overwhelming users. Unlike Rippling which can feel cluttered and buggy Gusto maintains simplicity and clarity perfect for handling payroll employee management and compliance effortlessly.

Cons

Occasionally the interface lags though its improving. Otherwise I have no major complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

5

Functionality

8

A

Andre

Photography, 1-10 employees

More than a year

5.0
February 2023

One of the best Payroll softwares

Pros

Transitioning to Gusto from previous payroll software was seamless and its user-friendliness stands out among competitors.

Cons

While I wish it were cheaper its flawless performance justifies the cost.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

8

S

Sharem

Writing and Editing, 1-10 employees

5.0
February 2023

Exceptional user experience

Pros

Gustos customizable reports and comprehensive employee records are highlights for me. Plus it offers convenient tax form submissions for businesses.

Cons

I have no complaints about Gusto; my experience has been fantastic with excellent support from their team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Paloma

Accounting, 500+ employees

More than a year

5.0
February 2023

Easy and straightforward payroll software

Pros

What stands out to me about Gusto is its user-friendly platform making it easy to navigate and access necessary reports and tracking tools.

Cons

Downloading reports can be tedious since they open in another window and require conversion before downloading.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

H

Hank

Accounting, 1-10 employees

More than a year

3.0
February 2023

Gusto-Not as good as it once was

Pros

Gusto offers an abundance of excellent features at a reasonable price point and the app functionality is impressive.

Cons

Costs have risen and some valuable features have been removed.

Rating Distribution

Ease of use

10

Value for money

4

Customer Support

2

Functionality

4

J

Jonathan

Health, Wellness and Fitness, 11-50 employees

More than a year

4.0
January 2023

When you need them, they will disappoint

Pros

Onboarding with Gusto is convenient and the integration of forms adds to the ease of use.

Cons

Support quality has declined significantly. Obtaining access to certain information is problematic and escalating issues to legal counsel was necessary.

Rating Distribution

Ease of use

6

Value for money

3

Customer Support

6

Functionality

8

M

Mayowa

Design, 1-10 employees

Less than 6 months

4.0
January 2023

Great Platform that gets the basics done - Gusto

Pros

The apps functionality for both users and employees is excellent featuring a modern interface thats enjoyable to use. Whether on the app or website accessing paycheck information is hassle-free with no delays.

Cons

While there wasnt much to dislike I wished the app had more features compared to the site. It should offer similar functionality. Additionally it lacks certain features I expected.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

I

Ifechi

Computer Software, 500+ employees

Less than a year

5.0
January 2023

Solid payroll interface

Pros

Gustos modern and minimalist design makes it easy to find payroll information quickly. The platforms performance is reliable with clear and accessible layout.

Cons

From a user perspective theres little need for improvement. Its efficient for viewing payroll information.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

James

Information Technology and Services, 51-100 employees

More than a year

5.0
January 2023

Gusto - an all-in-one solution for SMB Payroll & HR Management

Pros

Gusto Payroll surpasses QuickBooks with its turnkey approach simplifying the creation implementation and administration of PTO policies.

Cons

HR administration functions well but Bamboo HR offers a more customized workflow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10