Total 1032 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars22%
3
Stars3%
2
Stars2%
1
Stars2%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Dimitrios
Design, 1-10 employees
More than a year
“Do payroll very easy
Pros
Information gathering and processing are smooth and efficient.
Cons
Giving access to employees can be cumbersome at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Vikram
Accounting, 1-10 employees
Less than a year
“Gusto Review
Pros
Gusto made payroll adjustments a breeze even for bookkeepers like me handling client accounts.
Cons
Gustos reporting capabilities need enhancement and customer support can be slow. More self-service options would be beneficial.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Insurance, 1-10 employees
More than a year
“Excellent payroll software.
Pros
Setting up and automating payroll with Gusto is hassle-free.
Cons
Making changes to the business post-setup can be challenging but the customer service is exceptional.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrew
Non-Profit Organization Management, 1-10 employees
More than a year
“Gusto - Payroll and Direct Deposits
Pros
The paycheck splitter notifications and tax form accessibility make Gusto user-friendly. Contract employees find it effortless to use.
Cons
Former employees struggle to retrieve their tax information after leaving the non-profit. It would be helpful if there were provisions for accessing tax forms post-employment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Cosmetics, 1-10 employees
Less than a year
“Great payroll
Pros
Gustos payroll feature is accurate and highly recommended.
Cons
So far Gusto has been an excellent investment with no downsides.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Sedalia
Hospital & Health Care, 1-10 employees
More than a year
“Make Your Life Easier with Gusto
Pros
Gusto streamlines mundane payroll and tax tasks providing timely reminders without overwhelming users.
Cons
Gusto has been problem-free for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daina
Construction, 1-10 employees
Less than a year
“Daina's Review
Pros
Highly recommended for its ease of use.
Cons
I havent encountered any issues with Gusto; its fantastic!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mia
Marketing and Advertising, 51-100 employees
Less than a year
“Gusto is user friendly
Pros
Notifications for bi-weekly payments are a convenient feature.
Cons
Gusto is easy to use and access with no complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 101-500 employees
Less than a year
“Lead
Pros
Gusto excels in HR services and tax management.
Cons
Gusto has no drawbacks; it surpasses its competitors.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Parth
E-Learning, 500+ employees
More than a year
“Make HR task Easy with the help Of GUSTO
Pros
Gusto reduces HR and admin workload by transitioning manual tasks to an online database offering an interactive onboarding interface and managing salary flow efficiently.
Cons
Uploading onboarding documents sometimes triggers errors and clearing browser cache regularly is necessary.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Rahul
Consumer Electronics, 1-10 employees
More than a year
“Effortless HR/Payroll
Pros
Gusto serves as a comprehensive HR solution offering payroll and employee benefits management with top-notch support from experienced professionals.
Cons
Gusto simplified the employee management process for our small team handling everything from hiring to payroll effortlessly. Its like having an in-house HR team. Im thoroughly satisfied with the product.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than 6 months
“Fantastic clean HR suite
Pros
Gusto impresses me as an outstanding HR app. Its design is impeccable focusing on fulfilling all HR needs without overwhelming users. Unlike Rippling which can feel cluttered and buggy Gusto maintains simplicity and clarity perfect for handling payroll employee management and compliance effortlessly.
Cons
Occasionally the interface lags though its improving. Otherwise I have no major complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
5
Functionality
8
Andre
Photography, 1-10 employees
More than a year
“One of the best Payroll softwares
Pros
Transitioning to Gusto from previous payroll software was seamless and its user-friendliness stands out among competitors.
Cons
While I wish it were cheaper its flawless performance justifies the cost.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Sharem
Writing and Editing, 1-10 employees
“Exceptional user experience
Pros
Gustos customizable reports and comprehensive employee records are highlights for me. Plus it offers convenient tax form submissions for businesses.
Cons
I have no complaints about Gusto; my experience has been fantastic with excellent support from their team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paloma
Accounting, 500+ employees
More than a year
“Easy and straightforward payroll software
Pros
What stands out to me about Gusto is its user-friendly platform making it easy to navigate and access necessary reports and tracking tools.
Cons
Downloading reports can be tedious since they open in another window and require conversion before downloading.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Hank
Accounting, 1-10 employees
More than a year
“Gusto-Not as good as it once was
Pros
Gusto offers an abundance of excellent features at a reasonable price point and the app functionality is impressive.
Cons
Costs have risen and some valuable features have been removed.
Rating Distribution
Ease of use
10
Value for money
4
Customer Support
2
Functionality
4
Jonathan
Health, Wellness and Fitness, 11-50 employees
More than a year
“When you need them, they will disappoint
Pros
Onboarding with Gusto is convenient and the integration of forms adds to the ease of use.
Cons
Support quality has declined significantly. Obtaining access to certain information is problematic and escalating issues to legal counsel was necessary.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
6
Functionality
8
Mayowa
Design, 1-10 employees
Less than 6 months
“Great Platform that gets the basics done - Gusto
Pros
The apps functionality for both users and employees is excellent featuring a modern interface thats enjoyable to use. Whether on the app or website accessing paycheck information is hassle-free with no delays.
Cons
While there wasnt much to dislike I wished the app had more features compared to the site. It should offer similar functionality. Additionally it lacks certain features I expected.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Ifechi
Computer Software, 500+ employees
Less than a year
“Solid payroll interface
Pros
Gustos modern and minimalist design makes it easy to find payroll information quickly. The platforms performance is reliable with clear and accessible layout.
Cons
From a user perspective theres little need for improvement. Its efficient for viewing payroll information.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
James
Information Technology and Services, 51-100 employees
More than a year
“Gusto - an all-in-one solution for SMB Payroll & HR Management
Pros
Gusto Payroll surpasses QuickBooks with its turnkey approach simplifying the creation implementation and administration of PTO policies.
Cons
HR administration functions well but Bamboo HR offers a more customized workflow.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10