Gusto Reviews

“Easy but expensive for contractors”

Pros

I find onboarding contractors very easy, thanks to the built-in automation tools.

Cons

For how little I rely on it, the monthly fee seems rather high and hard to justify.

“Simple start led to state penalty problems”

Pros

Onboarding here went very smoothly, probably the easiest payroll setup I've experienced. Even though tasks are handled manually, the guidance was so clear and simple that I had no trouble following it.

Cons

The onboarding itself confused me when I wanted to go back and change earlier steps after moving forward and I had to rely on support to straighten it out with a brief phone call. What's more frustrating is the inconsistent state reporting and late payments . we've been assessed penalties because of missed deadlines and I don't get the sense the company is actively trying to resolve those recurring issues.

“Simple payroll”

Pros

My payroll setup is unbelievably simple, only two quick steps and it's complete. Letting them act as a third-party to manage all tax payments really lifts a massive weight off my plate.

Cons

Although most parts of the software run smoothly, the reporting tools feel quite limited especially when I need to pull year-to-date hour totals for my hourly employees. It gets irritating because everything else performs well, yet I depend on more reliable payroll reports. They should introduce deeper, more granular reporting capabilities since those are essential to how I run my business.

“smooth and helpful support”

Pros

It is very user friendly. everything is so interactive and simple that I rarely get confused and when I do, customer support has always been fantastic and quick to help.

Cons

Honestly, I can't think of any significant problems with it right now.

“Payday emails make me smile :)”

Pros

Those bi-weekly payment emails are absolutely delightful . I genuinely smile when I open them because they're so upbeat and sprinkled with cute emojis. What I especially like is that each message lays out exactly how my taxes and other deductions were applied, right there in the email. The whole friendly layout actually makes comparing my gross and net pay feel a lot less bleak than it normally would, which I really appreciate.

Cons

I haven't run into any major problems so far. The mobile app runs smoothly and the email notifications I've received have been genuinely useful.

“efficient and simple to operate”

Pros

I find bringing new team members on board remarkably simple and configuring payroll is absolutely effort-free.

Cons

My only complaint is that I wish the platform included built-in accounting tools as well.

“sleek ui but payroll issues”

Pros

There are a few genuinely useful features and the user interface feels clean and sleek.

Cons

Payroll deposits haven't been reliable and the customer service experience is honestly rough.

“Simple tool with a tough transition”

Pros

After months of hunting for the perfect payroll platform, I finally found Gusto and think it's very user friendly. The switch-over felt utterly simple and my whole team praised how simple it was to create new accounts. Everything operates in a very natural way and from a usability standpoint, it all just makes sense to me.

Cons

We haven't run into many big problems overall, but it's frequently been fairly difficult and time-consuming getting customer support to guide us through the complex compliance requirements for our remote employees.

“All my work in one place”

Pros

Having everything in one place is something I truly value, the interface is very interactive and makes clocking in and out feel easy. I find it easy to keep track of my hours and submitting requests for time off or reporting sick days is all handled smoothly from the same spot.

Cons

I can't come up with any complaints, everything has functioned flawlessly for me so far and I haven't experienced any problems.

“My simple payroll solution for years”

Pros

I have been using this payroll system for several years now and after initially trying to manage everything on my own, there's really no turning back. After those early DIY attempts, it feels refreshing to have a platform that's so well designed and easy to use. It reliably keeps me in compliance with all applicable rules and what matters most is that my CPA loves how tidy and organized the records are. Running a business without deep payroll knowledge, this tool has become indispensable to how I operate.

Cons

So far, I haven't come across anything that needs improving.

“Smooth switch with fun feature”

Pros

I moved my non-profit over to It after getting tired of costlier options. The whole setup went smoothly, their communication has been top-notch and to be honest the flying pig feature really simplifies navigation and daily use.

Cons

Every so often when I punch in, the system fails to register it and I find myself fixing the error later on in the day.

“Perfect onboarding autonomy”

Pros

Honestly, I value how this platform simplified my onboarding at work, making everything smoother. It delivers enterprise-grade functionality for smaller teams without costing a fortune, and the tools feel comprehensive. What stood out was the autonomy it gave me during setup. I could manage my own HR and payroll settings instead of constantly relying on other teams. In those first few days, I was able to see all the tasks my operations manager had assigned and work through them at my own pace while staying on track. When I needed to update my W4 mid-year, the process was surprisingly simple, no need to involve Finance or HR since I could upload and digitally sign the form myself. Finding paystubs is easy and the interface is engaging with helpful reminder emails and calendar sync that keeps me informed about completed tasks and upcoming paydays.

Cons

I ran into a small snag when I uploaded my updated W4 although the system indicated I needed to sign the form, I couldn't locate it immediately. After about a day of processing it showed up in the portal. A tooltip suggesting to check back the next day would have resolved this. It's just a minor annoyance and hasn't really changed my overall satisfaction with the platform.

“Runs like clockwork on autopilot”

Pros

I love that payroll runs on autopilot . it's fantastic because I never have to worry about missing deadlines or scrambling to fix errors. The accuracy has been spot-on every pay period without fail. Handling contractor payments and getting their 1099s sorted out has become incredibly simple and much less time-consuming. Honestly, I'm really impressed by how reliably and thoroughly it takes care of everything.

Cons

As we continue to grow, we're eager to add features for benefits administration and paid time-off tracking so everything is consolidated in one place.

“Quick and Easy Paystub Access”

Pros

When I need to pull up paystubs or tax forms, the layout is remarkably simple and direct. The menus feel natural to use and printing anything is quick and painless. Throughout the time I've used it I haven't run into issues. I would absolutely recommend this to anyone frustrated with bulky, cluttered payroll systems that make simple tasks confusing.

Cons

no real issues. I haven't experienced any glitches and I find everything pretty easy to understand and use. Overall, there hasn't been anything troublesome to report during my use.

“Smoothflow, helpful support”

Pros

the interface very simple and I never get confused while moving between sections. Everything links together naturally and I can consistently locate exactly what I'm after without any issue. It's genuinely a breath of fresh air to work with software that actually makes sense to a user.

Cons

The only snag I hit was when I tried to remove my spouse from our insurance plan, but to be fair that situation let their support crew step in and prove just how helpful they can be!

“Solid support”

Pros

Interface for payroll, benefits and reporting is really clear and to the point which makes day-to-day work much less confusing. Whenever we run into questions, customer support is consistently available and helpful.

Cons

Time tracking could use more detail.

“Great price with good extras”

Pros

payroll tool is very easy to use and it's priced really well. They also have a useful selection of add-on services I can access when I need them.

Cons

There aren't any significant drawbacks that come to mind. I'm glad they send gentle reminders about extra services without being overbearing . that balance works really well for me.

“reliable tool”

Pros

For me, I've found this platform incredibly easy to move around in and the interface feels simple right away. Its record-keeping is powerful and thorough, which genuinely reassures me about how we handle and protect our data.

Cons

no real drawbacks, in my experience the platform has reliably done exactly what I needed and consistently met my expectations.

“Simple automated payroll”

Pros

I love that I no longer have to collect time cards and that payroll taxes get taken care of automatically. The payroll process is simple again and runs quietly in the background without me having to monitor it.

Cons

So far I haven't faced any significant downsides. The setup was easy to complete and whenever I require help, their support team is responsive and ready to assist me.

“eye-catching UI”

Pros

I really enjoy the app's interface and overall UI design. It looks eye-catching and is simple to understand even if you aren't very tech-savvy. Day-to-day navigation feels simple enough for people of any age.

Cons

Few minor bugs from time to time. Some businesses might want more flexibility to customize features around their own needs. Payroll also has a couple of small issues that could be improved.