Total 1032 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars22%
3
Stars3%
2
Stars2%
1
Stars2%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Monica G.
Government Administration, 11-50 employees
“It has everything I need and even more!
Pros
Our HR department worked perfectly, but some things were not as streamlined as they should be, resulting in complaints from other departments. I then went for Gusto, as I had prior experience with it. It is a very powerful tool for HR and payroll activities, which irons out a lot of kinks in the way of a more streamlined HR experience, especially for small companies like ours. My company was using another software called OnPay before I came, and I immediately recommended Gusto, which was the right choice for us. It has a great user experience and vertical integration of functionality with our existing workflow.
Cons
It is a hard pill to swallow due to higher than usual pricing, but it all comes down to how much youre willing to create ease for your workers. The price was even higher than our previous software, so I had to face some resistance, but ultimately, our team believes it is worthwhile. It comes with a lot of features that you might never use but still have to pay for. And thats what I think is the biggest downside of Gusto. But if youre focused on improving your HR productivity, its a no-brainer!
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Julie oluchi
Education Management, 1-10 employees
Less than 6 months
“Gusto
Pros
Gusto proves helpful in enhancing business profitability as a personal finance tool.
Cons
Customer satisfaction lacks clarity in terms of clarification.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Beckie
Non-Profit Organization Management, 51-100 employees
More than a year
“A contractor's dream
Pros
Managing billable hours and receiving payment reminders directly from Gusto simplifies my workflow.
Cons
I have no complaints using Gusto; its user-friendly and intuitive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Malcolm
Design, 1-10 employees
More than a year
“I Get Paid!
Pros
As a freelance designer and content creator Gusto facilitates payment management across multiple clients and industries.
Cons
The backend seems confusing as someone being paid but I hope my clients find it secure and easy to use.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Ilyass
Biotechnology, 1-10 employees
Less than 6 months
“My review gusto
Pros
Gusto offers ease of use competitive pricing and global employee coverage making it the top choice for payroll management.
Cons
I hoped for smoother operations with Yukon and encountered difficulties from the start.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
kumar
Computer Software, 500+ employees
More than a year
“Product Analysis
Pros
Handling data and maintaining balance in storage is straightforward with Gusto.
Cons
Data management is good but complex in certain segments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Erin
Food Production, 1-10 employees
More than a year
“HR handled!
Pros
Implementing Gusto for our small business was a breeze with easy adjustments and excellent customer support.
Cons
No complaints! Although we could explore more features our current setup suffices.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brijraj
Education Management, 51-100 employees
“Payroll management like a gust of wind!
Pros
Gustos automation and reliability expedite work processes while ensuring compliance and facilitating applicant tracking and job postings.
Cons
The pricing could be slightly more affordable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mariana
Higher Education, 500+ employees
More than a year
“The best for accounting.
Pros
Gustos user-friendly interface makes it easy to understand and navigate.
Cons
Its not suitable for use in multiple countries simultaneously.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
saikumar
Automotive, 11-50 employees
Less than 6 months
“Gusto For Your Best
Pros
Gusto proves invaluable for managing payroll providing comprehensive data on insurance benefits and retirement contributions with easy-to-learn software.
Cons
Software bugs cause performance issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 1-10 employees
More than a year
“Product Use
Pros
Setting up a new company with Gusto ensures compliance with all necessary features.
Cons
The pricing model is confusing and the software is expensive.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Anonymous
Not Specified, 500+ employees
Less than a year
“Gusto does the job very well
Pros
Gusto excels in payroll and HR tasks offering seamless execution of essential functions.
Cons
It takes time to adjust but once accustomed its seamless.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
zach
Education Management, 101-500 employees
Less than a year
“gusto Review
Pros
Using Gusto consolidates all important documents and simplifies the onboarding process.
Cons
I experienced issues with the app possibly due to my phone or user error.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeffrey
Financial Services, 11-50 employees
Less than 6 months
“Great product
Pros
Gustos features are easy to use and the support team is friendly and helpful.
Cons
There are no downsides to this product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jada
Mental Health Care, 1-10 employees
Less than a year
“Small business dream
Pros
Gusto simplifies staff and payroll setup along with easy submission of hours and payroll processing for weekly or biweekly pay periods.
Cons
My only struggle is investing time to learn all the systems capabilities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Executive Office, 11-50 employees
Less than a year
“Great App!!
Pros
Gusto stands out as one of the finest apps Ive ever utilized encompassing everything essential for my business.
Cons
At the moment Gusto is exceeding all my expectations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nick
Education Management, 51-100 employees
More than a year
“Easy Payment System
Pros
Setting up a Gusto account and receiving direct deposit is incredibly straightforward from the users perspective.
Cons
Despite a minor incident with error messages the team promptly addressed it and provided support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jodi Ann
Legal Services, 1-10 employees
More than a year
“Gusto handles my payroll and taxes so I don't have to
Pros
I appreciate everything about Gusto; its user-friendly ensures timely tax reporting and payment compliance.
Cons
I have absolutely no complaints about Gusto; its simply fantastic.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ottavio
Media Production, 101-500 employees
“Easy to learn tool
Pros
Gusto is both intuitive and powerful serving as a cost-effective tool for onboarding.
Cons
There might be some lacking features for my needs which Ill explore further.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Dustin
Computer & Network Security, 51-100 employees
More than a year
“Good
Pros
The ease of use and enjoyable experience with Gusto make it a winner for me.
Cons
Unfortunately the customer service provided by Gusto is subpar.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
5
Functionality
10