Total 1032 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

22%

3

Stars

3%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MG

Monica G.

Government Administration, 11-50 employees

4.0
December 2022

It has everything I need and even more!

Pros

Our HR department worked perfectly, but some things were not as streamlined as they should be, resulting in complaints from other departments. I then went for Gusto, as I had prior experience with it. It is a very powerful tool for HR and payroll activities, which irons out a lot of kinks in the way of a more streamlined HR experience, especially for small companies like ours. My company was using another software called OnPay before I came, and I immediately recommended Gusto, which was the right choice for us. It has a great user experience and vertical integration of functionality with our existing workflow.

Cons

It is a hard pill to swallow due to higher than usual pricing, but it all comes down to how much youre willing to create ease for your workers. The price was even higher than our previous software, so I had to face some resistance, but ultimately, our team believes it is worthwhile. It comes with a lot of features that you might never use but still have to pay for. And thats what I think is the biggest downside of Gusto. But if youre focused on improving your HR productivity, its a no-brainer!

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

7

JO

Julie oluchi

Education Management, 1-10 employees

Less than 6 months

5.0
December 2022

Gusto

Pros

Gusto proves helpful in enhancing business profitability as a personal finance tool.

Cons

Customer satisfaction lacks clarity in terms of clarification.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

B

Beckie

Non-Profit Organization Management, 51-100 employees

More than a year

5.0
December 2022

A contractor's dream

Pros

Managing billable hours and receiving payment reminders directly from Gusto simplifies my workflow.

Cons

I have no complaints using Gusto; its user-friendly and intuitive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Malcolm

Design, 1-10 employees

More than a year

4.0
December 2022

I Get Paid!

Pros

As a freelance designer and content creator Gusto facilitates payment management across multiple clients and industries.

Cons

The backend seems confusing as someone being paid but I hope my clients find it secure and easy to use.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

I

Ilyass

Biotechnology, 1-10 employees

Less than 6 months

5.0
December 2022

My review gusto

Pros

Gusto offers ease of use competitive pricing and global employee coverage making it the top choice for payroll management.

Cons

I hoped for smoother operations with Yukon and encountered difficulties from the start.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

K

kumar

Computer Software, 500+ employees

More than a year

5.0
December 2022

Product Analysis

Pros

Handling data and maintaining balance in storage is straightforward with Gusto.

Cons

Data management is good but complex in certain segments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E

Erin

Food Production, 1-10 employees

More than a year

5.0
December 2022

HR handled!

Pros

Implementing Gusto for our small business was a breeze with easy adjustments and excellent customer support.

Cons

No complaints! Although we could explore more features our current setup suffices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Brijraj

Education Management, 51-100 employees

4.0
December 2022

Payroll management like a gust of wind!

Pros

Gustos automation and reliability expedite work processes while ensuring compliance and facilitating applicant tracking and job postings.

Cons

The pricing could be slightly more affordable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

M

Mariana

Higher Education, 500+ employees

More than a year

5.0
December 2022

The best for accounting.

Pros

Gustos user-friendly interface makes it easy to understand and navigate.

Cons

Its not suitable for use in multiple countries simultaneously.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

saikumar

Automotive, 11-50 employees

Less than 6 months

4.0
December 2022

Gusto For Your Best

Pros

Gusto proves invaluable for managing payroll providing comprehensive data on insurance benefits and retirement contributions with easy-to-learn software.

Cons

Software bugs cause performance issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
December 2022

Product Use

Pros

Setting up a new company with Gusto ensures compliance with all necessary features.

Cons

The pricing model is confusing and the software is expensive.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 500+ employees

Less than a year

5.0
December 2022

Gusto does the job very well

Pros

Gusto excels in payroll and HR tasks offering seamless execution of essential functions.

Cons

It takes time to adjust but once accustomed its seamless.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Z

zach

Education Management, 101-500 employees

Less than a year

5.0
December 2022

gusto Review

Pros

Using Gusto consolidates all important documents and simplifies the onboarding process.

Cons

I experienced issues with the app possibly due to my phone or user error.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jeffrey

Financial Services, 11-50 employees

Less than 6 months

5.0
December 2022

Great product

Pros

Gustos features are easy to use and the support team is friendly and helpful.

Cons

There are no downsides to this product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jada

Mental Health Care, 1-10 employees

Less than a year

5.0
December 2022

Small business dream

Pros

Gusto simplifies staff and payroll setup along with easy submission of hours and payroll processing for weekly or biweekly pay periods.

Cons

My only struggle is investing time to learn all the systems capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amanda

Executive Office, 11-50 employees

Less than a year

5.0
December 2022

Great App!!

Pros

Gusto stands out as one of the finest apps Ive ever utilized encompassing everything essential for my business.

Cons

At the moment Gusto is exceeding all my expectations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nick

Education Management, 51-100 employees

More than a year

5.0
December 2022

Easy Payment System

Pros

Setting up a Gusto account and receiving direct deposit is incredibly straightforward from the users perspective.

Cons

Despite a minor incident with error messages the team promptly addressed it and provided support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JA

Jodi Ann

Legal Services, 1-10 employees

More than a year

5.0
December 2022

Gusto handles my payroll and taxes so I don't have to

Pros

I appreciate everything about Gusto; its user-friendly ensures timely tax reporting and payment compliance.

Cons

I have absolutely no complaints about Gusto; its simply fantastic.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

O

ottavio

Media Production, 101-500 employees

2.0
December 2022

Easy to learn tool

Pros

Gusto is both intuitive and powerful serving as a cost-effective tool for onboarding.

Cons

There might be some lacking features for my needs which Ill explore further.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

D

Dustin

Computer & Network Security, 51-100 employees

More than a year

4.0
December 2022

Good

Pros

The ease of use and enjoyable experience with Gusto make it a winner for me.

Cons

Unfortunately the customer service provided by Gusto is subpar.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

5

Functionality

10