Gusto Reviews

“Saves me hours but reports are tricky”

Pros

Since I switched to It, I've reduced my administrative workload by more than 75%. The time-tracking tool has genuinely transformed how our field crew operates . they can punch in and out without any effort and approving their logged hours on my side is quick and simple. Moving over from our previous processor was mostly simple, with only a few minor snags. I also have to call out customer support . whenever I reach out they're consistently friendly and actually helpful.

Cons

It can be difficult at times to locate the exact reports that include the data I need.

“Reliable payroll with good help”

Pros

Running payroll has been smooth and stress-free for us. Whenever I need a hand, customer support has been fantastic, walking me step-by-step through various tasks over the phone. Whenever notifications arrive from agencies like the IRS and I reach out, they promptly get back to me with simple advice on what I should do and what they're going to take care of for me.

Cons

I honestly don't have any significant complaints. Since we're a small firm without a dedicated HR team, I've found the service more than adequate and am genuinely satisfied with how it's worked for us.

“Smooth and comprehensive onboarding”

Pros

the onboarding felt remarkably smooth and tracking hours barely takes any effort. What stood out to me was how they guide you through every detail in a clear step-by-step way, covering everything from meeting legal requirements to configuring employee benefits. I truly can't recommend them highly enough!

Cons

I have no downsides to mention.

“Easy payroll and cancellations”

Pros

Processing payroll on schedule has been incredibly simple for me and the option to cancel transactions whenever I need to make adjustments has truly saved my day more than once.

Cons

I haven't faced any significant problems with it up to this point.

“aligned payroll processing solution”

Pros

I had no trouble getting everything installed and the automated payroll option works wonderfully!

Cons

I find their support hours are inconvenient because they shut down way too early.

“highly user-friendly”

Pros

It's incredibly user-friendly for all types of people and it really helps keep records with accurate details.

Cons

Nothing really stands out as something to dislike.

“quick payroll but hard reports”

Pros

I've been able to run our whole payroll in mere minutes because everything's so interactive. Onboarding new employees is very easy too . I can send all required tax forms straight through the system without any extra steps. Quick payroll and easy hiring

Cons

When I try to pull payroll numbers for a single department it gets pretty annoying . generating department-specific reports isn't as clear-cut as I'd hoped, so seeing exactly how much we've paid one team requires extra effort and isn't very interactive.

“Easy setup with good support”

Pros

Getting it up and running was shockingly easy. the setup walks me through every step of onboarding and payroll, so managing things feels completely easy.

Cons

My only complaint has been removing employee tax exemptions which proved tricky at first but support stepped in and helped me resolve the problem.

“smooth setup with great benefits”

Pros

I've found the layout very easy to move around and it stores all of my crucial payroll documents neatly in a single location.

Cons

there isn't anything about it that I can point to as a downside.

“Amazing !”

Pros

Super simple to use and my employees genuinely enjoy the mobile wallet feature.

Cons

Performance management tools need a bit of improvement.

“Navigation got better”

Pros

We only use this website when we receive incentives so it fits our routine perfectly.

Cons

Getting around at the beginning felt a bit confusing but after a while it became much easier to manage.

“makes my business easy to manage”

Pros

Managing my business is a lot easier now with this platform, getting everything set up was amazingly simple and never felt like too much to tackle. Its ease of access really helps me feel confident running things on my own.

Cons

A drawback I've noticed is that services like this often use proprietary systems, and that makes me uneasy about leaning on them too heavily since it could end up restricting our future flexibility and narrowing the options available to us later on.

“Easy and safe to use”

Pros

Creating my account was very easy and I appreciate how simple it is to locate everything I need. The convenience is second to none . whether I'm on my smartphone or at my desktop, features just function flawlessly. What impresses me most is the reliable security, being confident that my personal data is safeguarded lets me feel completely at ease each time I sign in.

Cons

NO CONS, everything operates reliably, receives regular updates and I haven't run into problems so far.

“Fast and innovative”

Pros

Handling payroll is remarkably quick and simple, I go through the whole process without any trouble or delays.

Cons

I am still learning how all the features fit together and trying to become comfortable with the layout of the interface.

“real-time reporting”

Pros

The platform offers solid capabilities for time management and handling multiple projects through an employee database. Generating financial data reports and producing analytics in real time has been excellent and it's also simple to coordinate across tasks.

Cons

Learning curve doesn't feel steep, the technical support has been reliable and I haven't run into anything negative with the product.

“efficient time & attendance management”

Pros

This software is really simple to use and has been a huge help for streamlining time and attendance. It ends up making the whole process much more efficient day-to-day, without adding unnecessary steps.

Cons

No issues so far while using it.

“Fair price and great help”

Pros

I am glad by the reasonable pricing and it performs smoothly without any errors. Whenever I've needed help, their customer service has been fantastic and very responsive.

Cons

So far I haven't faced any real drawbacks or issues with it.

“easy start with free trial”

Pros

Onboarding new hires has been remarkably simple and interactive for our team. We were fortunate to grab a three-month free trial deal and that gave us the breathing room to fully try things out without having to commit any money right away.

Cons

there isn't anything I would change and I'll definitely be recommending it to other small businesses I know.

“Adaptable with excellent support”

Pros

I've found It very flexible and really easy to get around. The customer support team has been phenomenal . we've contacted them often and they consistently provide outstanding, prompt assistance every time!

Cons

There isn't much I can fault. What I'd like to see is an easier way to modify employee pay rates day-to-day . since we tie pay to output, making daily rate edits simpler would save us a ton of time.

“Three clicks, no labels”

Pros

running payroll is incredibly simple, I complete it in only three clicks and it's done.

Cons

I can't assign a label to a commission payment when I create it, I can only add details in the notes but I'd much prefer a specific field where each commission can be properly categorized.