Total 1032 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars22%
3
Stars3%
2
Stars2%
1
Stars2%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Benny
Computer Networking, 1-10 employees
More than a year
“Gusto
Pros
Gustos operational simplicity and seamless integration are commendable.
Cons
Managing different levels of admin policy can be cumbersome.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arpita
Information Technology and Services, 101-500 employees
Less than a year
“Average Payroll Management System
Pros
While Gusto serves as an average HR Management System it fell short in payroll management due to bugs and lacking features in its time tracking tool.
Cons
Gusto has room for improvement in its features and functionalities especially regarding tax templates and soft customizations.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
5
Functionality
6
Tessa
Commercial Real Estate, 1-10 employees
More than a year
“Gusto is great for payroll and onboarding!
Pros
The feature Ive liked most about Gusto is its capability to swiftly pay out-of-state employees and contractors without paperwork enabling them to enter their payment details securely.
Cons
Dealing with tax compliance issues and the lack of easy customer support for this matter have been the least enjoyable aspects for me.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Sikhanyiso
Marketing and Advertising, 1-10 employees
More than a year
“Gusto Review
Pros
Gusto is truly amazing software for business management setting the bar high for quality and efficiency.
Cons
Personally I havent encountered any issues with this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charles
Construction, 11-50 employees
Less than a year
“Gusto Review
Pros
Gusto proves itself as one of the top online payroll services for small businesses ensuring accuracy and timeliness in payroll processing time tracking and benefits management with a hassle-free onboarding process.
Cons
Integration limitations with other software and the absence of an app are occasional inconveniences.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Ryan
Banking, 1-10 employees
More than a year
“Wish is was easier to use.
Pros
I appreciate the convenience of consolidated gift card options allowing recipients to choose where to spend their money.
Cons
Many of my referral partners struggle with using the app leading to unclaimed funds.
Rating Distribution
Ease of use
2
Value for money
10
Customer Support
10
Functionality
6
Usama Zeid Bashir
Media Production, 1-10 employees
Less than 6 months
“Profound
Pros
Gustos simplicity and user-friendliness earn praise from me.
Cons
The registration process is quite complex and time-consuming.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Jorge
Accounting, 1-10 employees
More than a year
“Payroll made simple
Pros
Setting up and running payroll with Gusto is a breeze thanks to its ease of use and simplicity.
Cons
Better training resources would be beneficial for fully understanding the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stan
Computer Software, 11-50 employees
More than a year
“Nothing Special
Pros
While there arent any standout features Gusto serves its purpose as payroll software effectively.
Cons
Gustos customer service is lacking particularly in resolving tax issues promptly and accurately managing benefit administration errors.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
3
Functionality
4
Kristy
Health, Wellness and Fitness, 1-10 employees
More than a year
“very happy i made the switch!
Pros
Gusto earns points for ease of use affordability and reliable customer support.
Cons
While there was a minor issue with the unemployment rate it seems to have been resolved satisfactorily.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryan
Education Management, 11-50 employees
More than a year
“Love and Hate with Gusto
Pros
Gusto offers basic yet efficient features for businesses with a user-friendly website for quick operations and simple reporting.
Cons
Dealing with Gustos customer service especially regarding benefits administration and health insurance has been a nightmare. They made significant errors that took months to rectify despite legal intervention.
Rating Distribution
Ease of use
8
Value for money
4
Customer Support
2
Functionality
6
Anonymous
Not Specified, 1-10 employees
Less than a year
“Great product for small startups
Pros
Setting up and using Gusto is incredibly easy and user-friendly with comprehensive guidance and resources provided for compliance and workers compensation setup.
Cons
Additional useful features like time tracking come with different price tiers making it costly to add them on top of the base price and per-user fee.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Crystal
Arts and Crafts, 1-10 employees
Less than a year
“Very nice, easy way to get paid
Pros
Gustos reliability in payments direct deposit without extra charges and seamless operation earn my trust.
Cons
I would appreciate more communication about transaction initiation rather than only receiving notifications upon completion.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 11-50 employees
More than a year
“Gusto Review
Pros
The continual improvements and user-friendly setup of Gusto make it a preferred choice.
Cons
Sometimes additional capabilities come with increased prices which can be disappointing.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Mathew
Financial Services, 500+ employees
More than a year
“The People Platform, Gusto!
Pros
Gustos payroll and deduction management are error-free and user-friendly providing comprehensive services with self-service options and reliable customer support.
Cons
I genuinely have no dislikes; I love Gusto wholeheartedly and my referrals share the sentiment. Well done Team Gusto!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Michael
Information Technology and Services, 1-10 employees
Less than a year
“Gusto
Pros
Tracking payments and vacation days is effortless with Gusto which also offers multifactor authentication.
Cons
More integration with other products would be beneficial.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Mark
Semiconductors, 11-50 employees
More than a year
“Forced BioMetric Scanning is Invasion of Privacy
Pros
While Gusto is efficient when it works it has failed in its mission at times.
Cons
Difficulty in usage slow support response and unresolved issues with payment processing are major concerns.
Rating Distribution
Ease of use
2
Value for money
6
Customer Support
3
Functionality
4
Amanda
Accounting, 11-50 employees
More than a year
“Think of The Great Gusto For Payroll Needs
Pros
Ive found Gusto easy to use and access whether assisting clients or as an employee using it for payroll management.
Cons
Occasionally finding specific reports can be frustrating but the customer service team is excellent in assisting albeit sometimes requiring multiple attempts.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Jamesia
Consumer Services, 500+ employees
Less than 6 months
“Gusto review
Pros
Gustos product is good and self-explanatory effectively managing day-to-day work duties.
Cons
Occasionally Gusto experiences glitches making it challenging to log in requiring page reloads or browser changes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Oluwatobiloba
Warehousing, 101-500 employees
Less than a year
“Gusto flexibility
Pros
Gustos efficiency in payroll management affordability and ease of use make it a valuable tool.
Cons
So far I find the features of Gusto nice and easy to use with a good interface.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10