Total 1032 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

22%

3

Stars

3%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

B

Benny

Computer Networking, 1-10 employees

More than a year

5.0
December 2022

Gusto

Pros

Gustos operational simplicity and seamless integration are commendable.

Cons

Managing different levels of admin policy can be cumbersome.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Arpita

Information Technology and Services, 101-500 employees

Less than a year

3.0
December 2022

Average Payroll Management System

Pros

While Gusto serves as an average HR Management System it fell short in payroll management due to bugs and lacking features in its time tracking tool.

Cons

Gusto has room for improvement in its features and functionalities especially regarding tax templates and soft customizations.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

5

Functionality

6

T

Tessa

Commercial Real Estate, 1-10 employees

More than a year

5.0
December 2022

Gusto is great for payroll and onboarding!

Pros

The feature Ive liked most about Gusto is its capability to swiftly pay out-of-state employees and contractors without paperwork enabling them to enter their payment details securely.

Cons

Dealing with tax compliance issues and the lack of easy customer support for this matter have been the least enjoyable aspects for me.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

S

Sikhanyiso

Marketing and Advertising, 1-10 employees

More than a year

5.0
December 2022

Gusto Review

Pros

Gusto is truly amazing software for business management setting the bar high for quality and efficiency.

Cons

Personally I havent encountered any issues with this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Charles

Construction, 11-50 employees

Less than a year

5.0
December 2022

Gusto Review

Pros

Gusto proves itself as one of the top online payroll services for small businesses ensuring accuracy and timeliness in payroll processing time tracking and benefits management with a hassle-free onboarding process.

Cons

Integration limitations with other software and the absence of an app are occasional inconveniences.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

R

Ryan

Banking, 1-10 employees

More than a year

5.0
December 2022

Wish is was easier to use.

Pros

I appreciate the convenience of consolidated gift card options allowing recipients to choose where to spend their money.

Cons

Many of my referral partners struggle with using the app leading to unclaimed funds.

Rating Distribution

Ease of use

2

Value for money

10

Customer Support

10

Functionality

6

UZB

Usama Zeid Bashir

Media Production, 1-10 employees

Less than 6 months

5.0
December 2022

Profound

Pros

Gustos simplicity and user-friendliness earn praise from me.

Cons

The registration process is quite complex and time-consuming.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

J

Jorge

Accounting, 1-10 employees

More than a year

5.0
December 2022

Payroll made simple

Pros

Setting up and running payroll with Gusto is a breeze thanks to its ease of use and simplicity.

Cons

Better training resources would be beneficial for fully understanding the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Stan

Computer Software, 11-50 employees

More than a year

2.0
December 2022

Nothing Special

Pros

While there arent any standout features Gusto serves its purpose as payroll software effectively.

Cons

Gustos customer service is lacking particularly in resolving tax issues promptly and accurately managing benefit administration errors.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

3

Functionality

4

K

Kristy

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
December 2022

very happy i made the switch!

Pros

Gusto earns points for ease of use affordability and reliable customer support.

Cons

While there was a minor issue with the unemployment rate it seems to have been resolved satisfactorily.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Bryan

Education Management, 11-50 employees

More than a year

3.0
December 2022

Love and Hate with Gusto

Pros

Gusto offers basic yet efficient features for businesses with a user-friendly website for quick operations and simple reporting.

Cons

Dealing with Gustos customer service especially regarding benefits administration and health insurance has been a nightmare. They made significant errors that took months to rectify despite legal intervention.

Rating Distribution

Ease of use

8

Value for money

4

Customer Support

2

Functionality

6

A

Anonymous

Not Specified, 1-10 employees

Less than a year

5.0
December 2022

Great product for small startups

Pros

Setting up and using Gusto is incredibly easy and user-friendly with comprehensive guidance and resources provided for compliance and workers compensation setup.

Cons

Additional useful features like time tracking come with different price tiers making it costly to add them on top of the base price and per-user fee.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

C

Crystal

Arts and Crafts, 1-10 employees

Less than a year

5.0
December 2022

Very nice, easy way to get paid

Pros

Gustos reliability in payments direct deposit without extra charges and seamless operation earn my trust.

Cons

I would appreciate more communication about transaction initiation rather than only receiving notifications upon completion.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

5.0
December 2022

Gusto Review

Pros

The continual improvements and user-friendly setup of Gusto make it a preferred choice.

Cons

Sometimes additional capabilities come with increased prices which can be disappointing.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

M

Mathew

Financial Services, 500+ employees

More than a year

5.0
December 2022

The People Platform, Gusto!

Pros

Gustos payroll and deduction management are error-free and user-friendly providing comprehensive services with self-service options and reliable customer support.

Cons

I genuinely have no dislikes; I love Gusto wholeheartedly and my referrals share the sentiment. Well done Team Gusto!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M

Michael

Information Technology and Services, 1-10 employees

Less than a year

4.0
December 2022

Gusto

Pros

Tracking payments and vacation days is effortless with Gusto which also offers multifactor authentication.

Cons

More integration with other products would be beneficial.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

M

Mark

Semiconductors, 11-50 employees

More than a year

1.0
December 2022

Forced BioMetric Scanning is Invasion of Privacy

Pros

While Gusto is efficient when it works it has failed in its mission at times.

Cons

Difficulty in usage slow support response and unresolved issues with payment processing are major concerns.

Rating Distribution

Ease of use

2

Value for money

6

Customer Support

3

Functionality

4

A

Amanda

Accounting, 11-50 employees

More than a year

4.0
December 2022

Think of The Great Gusto For Payroll Needs

Pros

Ive found Gusto easy to use and access whether assisting clients or as an employee using it for payroll management.

Cons

Occasionally finding specific reports can be frustrating but the customer service team is excellent in assisting albeit sometimes requiring multiple attempts.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

J

Jamesia

Consumer Services, 500+ employees

Less than 6 months

5.0
December 2022

Gusto review

Pros

Gustos product is good and self-explanatory effectively managing day-to-day work duties.

Cons

Occasionally Gusto experiences glitches making it challenging to log in requiring page reloads or browser changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

O

Oluwatobiloba

Warehousing, 101-500 employees

Less than a year

5.0
December 2022

Gusto flexibility

Pros

Gustos efficiency in payroll management affordability and ease of use make it a valuable tool.

Cons

So far I find the features of Gusto nice and easy to use with a good interface.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10