Gusto Reviews

“Loved by clients!”

Pros

My clients are absolutely thrilled with the interface, it's incredibly interactive. Getting everything configured was easy, payroll processes run without hiccups and integrations work reliably. The customer support team genuinely smoothed our switchover.

Cons

I found the setup for state-sponsored retirement plans to be rather tedious and very time-consuming.

“works well but support is slow”

Pros

Getting up and running was ridiculously easy, I signed up, completed a couple quick steps and started using it immediately without any assistance or guidance whatsoever.

Cons

Signing up was simple but as soon as I started managing and administering the system I discovered I had to interact with support constantly. The support team annoyingly tends to close tickets automatically whenever they think the documentation covers the issue, leaving me frustrated when I still need real help.

“Reliable and easy to use”

Pros

The website layout is very interactive and easy to use. It's affordable and genuinely pleasant to use. I run payroll every other Friday, and their onboarding process is outstanding, they handle everything from automatically emailing new hires to filing all required reports. After dealing with other payroll providers that were confusing and error-prone, I've grown to trust It completely. They consistently produce accurate, dependable results.

Cons

I am on the basic tier and email support can be rather slow at times . instead of waiting, I often call because picking up the phone usually gets me assistance immediately.

“smooth ongoing support”

Pros

For my payroll needs, I'm getting excellent, ongoing support. Whenever I need assistance, contacting the support team is easy and they keep me posted in a clear, timely way.

Cons

I really can't find any faults to point out about this service so far.

“Easy to use”

Pros

Feels adaptive and has been simple enough for our whole team to pick up quickly. It also held up really well for our distributed setup during the pandemic

Cons

No real downsides come to mind with it.

“Dashboard is clear”

Pros

Dashboard is genuinely user-friendly and feels adaptive to navigate which makes day-to-day use a lot simpler.

Cons

One thing I'd change is the lack of an option to sign documents when that's needed.

“automated payroll that just works”

Pros

It makes payroll feel effortless since everything is set up to run and stay automated. From the employee side, it's honestly the easiest system I've used so far.

Cons

Everything runs smoothly with no hiccups, no complaints and no questions needed.

“Perfect help for solo needs”

Pros

I am genuinely impressed by how the support setup hits the sweet spot between empowering me to do things myself and stepping in when I need help. The DIY tools are very user-friendly . there's a pleasant, checkbox-style simplicity and clear prompts that walk me through each step. On the occasions I require one-on-one help, the customer support staff are outstanding, responding quickly and resolving issues effectively. That combination makes me feel capable of handling HR responsibilities smoothly without feeling swamped or anxious.

Cons

As a solo business owner, it's hard for me to come up with complaints . the product really covers every one of my needs quite well.

“fast payroll reminders”

Pros

Using it is pretty simple and payroll runs quickly while staying accurate. I also really appreciate the reminder emails... they help keep everything on track.

Cons

Pricing feels high for the features you get and payroll tax setup for other states is especially costly and a bit of a hassle.

“Simple interface”

Pros

The platform feels really simple to use. The interface is clear and employees can pick it up quickly, while the administrator experience is just as simple.

Cons

Support isn't as fast as it should be, responses can take a few days. It's an area they really need to improve especially since other platforms typically respond much quicker.

“Complete game-changer for payroll”

Pros

Gusto's payroll platform has totally changed the way I process monthly payroll, tasks that once ate up hours now take me about a minute. Letting my CPA log in directly has been a game-changer, it makes preparing taxes so much easier and less nerve-wracking for me.

Cons

I realize I probably subscribe to some features I never use but even with that, it's still significantly less expensive than what I paid my previous provider.

“positive experience”

Pros

Gusto feels really user-friendly day to day. I can quickly see my hours worked and the app also makes it simple to print documents when I need them.

Cons

Only real downside showed up when they stopped letting people borrow money against an upcoming paycheck, this option was genuinely helpful in certain situations.

“easy peasy and user friendly tool”

Pros

Managing benefits for my family and myself has become so much simpler with It. The gentle yearly reminders to renew benefits are really helpful and keep me on track.

Cons

I wish the time tracking offered more granular details. I would love to see breakdowns for vacation, sick days and other time off categories. Currently, you can only view positive and negative time adjustments without knowing what they're actually allocated for.

“Good features with bad support”

Pros

I like that It keeps everything centralized, it's something I genuinely value. Navigation is generally simple, although I hit the occasional hiccup. What really stands out is the automatic handling of filing and local tax payments, it removes a massive amount of stress for me. The contractor payment tools work well and the automatic 1099s created from those payments are very handy.

Cons

Dealing with customer support is frustrating, half the time it feels like I'm talking to a brick wall. They do offer integrations, but only if we're prepared to pay almost double and accept a bunch of extra, unnecessary features just to get payroll to sync with our accounting system. That's a big factor in why we're moving providers. Also the benefits group tends to procrastinate until the eleventh hour, then everything becomes urgent and we're forced to scramble or risk missing important deadlines.

“Works great on phone and web”

Pros

Finding what I need is simple whether I'm using the website or mobile app.

Cons

Can't think of anything I really dislike at the moment.

“support and withholding problems”

Pros

Direct deposit reliably landed the next day which at least kept things consistent.

Cons

Customer support was rough. The chat kept failing to work and when I missed their support call I had to submit a brand new request. On the tax side, they can only calculate federal withholding for very simple pay setups... hourly or salaried with no commission. The withholding math assumes every paycheck is the same amount each month. For example, if someone earns $10K on the first check but only $900 on the second, the system would withhold $0 federal tax on that second paycheck which can leave close to $11K showing up as untaxed income. They said they can't correct this behavior. They also claimed they're required to print an hourly rate on salaried employees' pay stubs even when the pay stub shows 0 hours and the employees are paid a salary.

“Personal guide to success”

Pros

The support team genuinely feels like a dedicated payroll specialist sitting next to me, always ready to answer my questions and guide me through any bumps. I really get the sense they're committed to helping me succeed!

Cons

I've only scratched the surface of all the features, there are so many I haven't had the chance to explore yet. After using this product for over a year, I've found that it significantly aligns our processes and keeps everything centralized.

“setup is easy”

Pros

This platform feels very user-friendly and contractors can get set up without much hassle. Tracking is simple and easy to follow and it automatically handles the 1099s at year end electronically.

Cons

Payroll timing can slip at the beginning so contractors may have to wait longer initially. After a few months though, there's an option to switch to next-day payroll.

“All-in-one, just needs exploring”

Pros

Getting It up and running was surprisingly easy and the interface felt interactive right away. It guides you through the setup with clear, step-by-step instructions, so even though I'm relatively new to payroll management I could follow along without any confusion. With payroll, benefits and HR all consolidated in one place, I've been able to simplify my business processes and eliminate the headache of switching between multiple systems.

Cons

The single drawback I've experienced is that I didn't allocate enough time to thoroughly explore all the features that are available.

“great tools for my team”

Pros

The services are very easy to access and everything integrates smoothly together!

Cons

It would be great if nonprofits could team up for shared services somehow!