Gusto Reviews

Pros

Gusto is widely recognized, reasonably priced, and seamlessly integrates with certain other accounting systems.

Cons

Reporting could be more extensive and simpler to use.

Pros

What I love most is how Gusto simplifies the payroll process for direct deposit, storing payment information, and managing W2s for taxes.

Cons

There's a slight learning curve initially, but it's manageable!

Pros

The product is incredibly user-friendly and streamlined, perfect for someone like me who is new to payroll management. It's ideal for beginners without prior experience in payroll.

Cons

I can't think of anything I dislike. I've exclusively used this payroll service with my company for over four years, and I see no reason to switch.

Pros

I felt genuinely disappointed when we transitioned away from Gusto. It's hands down the easiest platform to use as an employee.

Cons

It's suitable for smaller companies! I wish they had continued supporting us as we expanded.

Pros

It's very easy to maintain, especially for smaller companies without dedicated payroll personnel. As a program manager, Gusto has made it easy for me to handle payroll, sick leave, and other HR tasks.

Cons

One feature I'd really appreciate is the ability to bulk update employees' worked hours. Since my employees work the same hours every day, it would be great to have a feature where I can easily duplicate days instead of manually inputting each day's data.

Pros

I appreciate that Gusto handles quarterly and annual reports for me.

Cons

Up to now, everything has met my expectations.

Pros

I adore the effortless access to pay stubs, tax details, and all other employee payment-related information.

Cons

Nothing has arisen that we dislike about it.

Pros

Inexpensive, easy to use, great support, and user-friendly - Gusto is perfect for startups.

Cons

Limited phone support hours and the requirement to register outside the platform are drawbacks.

Pros

I appreciate the simplicity of the interface and how effortlessly I can find the necessary information without any extra clutter.

Cons

The only issue I encountered was a slight delay in notification updates for receiving pay, but it wasn't a major problem.

Pros

The standout feature of this software is undoubtedly the highly convenient and easy-to-use mobile app. All our employees find it effortless to navigate and use.

Cons

Personally, we have no complaints about Gusto. It has performed admirably for our business. It's intuitive, and even our less tech-savvy staff can use it effortlessly.

Pros

The convenient method of payment, keeping track of pay stubs, and tax documents among employees and employers is a major plus.

Cons

It's tedious to input bank account details repeatedly when working with multiple clients.

Pros

Managing payroll and onboarding new contractors and employees is incredibly straightforward with Gusto.

Cons

The service is lacking when faced with complications, especially regarding state tax filings. Gusto's response to urgent tax issues from the state was unsatisfactory. Although they offered to cover any fines resulting from delays, this approach is not ideal.

Pros

Gusto seamlessly integrates with QuickBooks Online and simplifies the onboarding process for new clients/employees.

Cons

The reports are complex to decipher, and I've struggled to find what I need. I'm not a fan of how their journal entries function.

Pros

Using Gusto as a contractor was a breeze in terms of setup and usability.

Cons

The process was a bit convoluted, but I managed to figure it out after consulting support.

Pros

Processing payroll and managing W2s and 1099s for tax filing is straightforward and affordable for small businesses.

Cons

There's nothing to dislike about the payroll software. It streamlines my job, and customer service promptly resolves any issues.

Pros

Gusto handles the absolute basics smoothly but falls short compared to competitors in every other aspect.

Cons

Gusto resembles a wedding planner with 10 Instagram-worthy wedding packages to choose from. If you desire something elegant yet straightforward with no customizations, you'll adore it. However, complications arise when you wish to expand beyond the usual, like having more bridesmaids, choosing an unfamiliar venue, or incorporating new traditions. Gusto struggles with these, turning them into messy situations. While it handles the basics well, venturing off the beaten path can lead to regrets, especially with its customer service.

Pros

It has the potential to be a great product, but unfortunately, the customer support is lacking.

Cons

They failed to pay my taxes, resulting in penalties that I had to cover myself. Despite multiple attempts to contact them, they have provided zero assistance. Integration issues with QuickBooks were also blamed on the software.

Pros

The interface is user-friendly, guiding through the entire payroll process.

Cons

Too many notifications for non-admin users.

Pros

It's user-friendly. I switched from trying to manage everything myself years ago, and Gusto has been incredibly helpful.

Cons

It can be challenging to navigate at times until you become accustomed to it. As they've expanded, getting in touch with customer service and resolving issues has become more difficult.

Pros

Gusto's ease of use simplifies payroll and employee onboarding, and although their customer service dipped briefly, it has since improved.

Cons

I wish scheduling and time tracking were included to avoid using separate software and integrating them.