Gusto Reviews

Pros

Gusto offers many useful features, including the ability to manage payroll, hiring, and tax information from anywhere. Reminder emails and individual accounts for staff streamline processes, making direct deposit a time-saving convenience.

Cons

Integrating with Gusto was smooth, though reaching a live person for help can be challenging.

Pros

As a first-time payroll administrator, I find this platform incredibly intuitive to use, thanks to its helpful team.

Cons

The inability to terminate an employee but continue paying them over an extended period without manual calculations is frustrating.

Pros

Transitioning from ADP to Gusto was seamless. The software is user-friendly for both admins and employees. Since switching, we've significantly reduced tedious tasks like updating employee information, thanks to Gusto's intuitive platform. The mobile app is also incredibly user-friendly and widely used by our employees.

Cons

My only gripe is that the app lacks some features available on the website. Many employees prefer using the app and request updates to match the website's functionality.

Pros

From an employee perspective, Gusto is much easier to use than other payroll services.

Cons

Overall, it was a very positive experience; nothing negative to report.

Pros

When I started using all of Gusto's services, they responded promptly with comprehensive information, ensuring compliance with associated goods and services tax.

Cons

While there haven't been any serious issues, there have been some confusions with multiple withdrawals for employees and their taxes.

Pros

Onboarding new employees is seamless, with helpful reminders keeping us on track. Running payroll is quick and accurate across various devices, and the support from the Gusto team is excellent.

Cons

I have no dislikes. My experience was seamless, and Gusto exceeded my expectations.

Pros

Switching to Gusto from another payroll provider was made easy by their surprisingly simple onboarding process.

Cons

It lacked many document storage features.

Pros

Adding another direct deposit account in the employee portal to split pay between multiple accounts is straightforward.

Cons

The pay notification emails feature an annoying, cheesy GIF at the top, slightly entertaining but mostly irritating and flashy.

Pros

In my nine months using Gusto since starting my job in November, I've been pleasantly surprised by how simple it is to report hours and receive payments. The Gusto wallet, with its separate card and connected savings account, sets it apart from other services I've used.

Cons

My job allows rounding up by 15 minutes, but I can't report it when leaving due to the inability to log future hours. It would be great to disable this for small increments like that.

Pros

Gusto simplifies management for both 1099 and W2 employees, allowing easy input of hours and administration of accounts.

Cons

I wish 1099 employees had access to the app; their lack of access makes them feel marginalized and forces them to log in online to track their time.

Pros

For the average small business owner, setup and use are straightforward, with Gusto handling tax docs and compliance efficiently.

Cons

I didn't find any features I disliked. This software made payroll, onboarding, tax compliance, etc., incredibly easy.

Pros

It's refreshing to find such simplicity and efficiency in the modern digital age.

Cons

On the mid-tier plans, there's no rep to speak to. I wanted live discussions regarding my filings, but I can only communicate via email after filing tickets.

Pros

While the app is great if you never need support, dealing with their chatbot can be frustrating when issues arise, highlighting the need for human assistance.

Cons

Customer support lacks human interaction; it's mostly bots.

Pros

It's easy to split paychecks and track PTO and time off requests using Gusto.

Cons

I'd prefer a better layout for viewing paycheck stubs.

Pros

Deploying and using it on an employee basis is straightforward.

Cons

It's a simple app, perhaps a bit too simple, but overall, it's good.

Pros

Direct deposit and tax handling are standout features that I appreciate in Gusto.

Cons

I dislike that Gusto waits until the last minute to fill out state tax forms.

Pros

Gusto streamlines payroll by handling taxes, unemployment, and filings, requiring only accurate information input.

Cons

Contacting customer service requires submitting a ticket and requesting a callback. It would be convenient to have a direct number to call and speak to someone.

Pros

Employees can manage various accounts and allocations easily within Gusto, facilitating tasks like charitable donations and savings.

Cons

I haven't noticed anything I dislike about it; as an employee, I love it.

Pros

Gusto is straightforward to use and provides employers and employees with the necessary information.

Cons

It can be pricey compared to others in the market.

Pros

Entering bi-weekly payroll and onboarding employees are both straightforward tasks, and the customer support is exceptional.

Cons

Repeatedly verifying bank account information unexpectedly is inconvenient; it would be preferable if it occurred quarterly for better planning.