Health, Wellness and Fitness, 1-10 employees
Less than 6 Months
“Spin & HIIT Studio Payroll Review”
Pros
Gusto's ease of use, along with its customization for each state, ensures proper form completion for new employees.
Cons
I needed to change a field for an account number, and while the help function didn't work, the chat function quickly resolved the issue. However, finding the chat and contact function was challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 1-10 employees
“Gusto review”
Pros
The rewards and merchant options in Gusto are appreciated for showing employee appreciation.
Cons
Everything is functioning properly at the moment.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Education Management, 1-10 employees
More than a year
“Dynamic and Easy to Use”
Pros
As a user, I find this software to be highly versatile with numerous features, yet it remains easy to navigate.
Cons
More confirmation features between users and admins would be beneficial.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
E-Learning, 11-50 employees
Less than a year
“Easy to navigate!”
Pros
This software is simple to navigate and well-organized.
Cons
The app's malfunction was frustrating on occasion.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Non-Profit Organization Management, 1-10 employees
More than a year
“Gustom is GREAT”
Pros
I appreciate how effortless it is to use for both payers and payees, including tax reporting, making it simple and cost-effective for our small nonprofit to manage.
Cons
It would be helpful if it notified the payee about pending payments and their expected arrival time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, 500+ employees
Less than 6 Months
“Gusto's ease of use.”
Pros
Navigating Gusto is easy, and its dependability and initial setup ease are commendable.
Cons
Honestly, I can't pinpoint any major flaws.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Environmental Services, 11-50 employees
Less than a year
“Easy Access and Management of Pay Stubs”
Pros
I appreciate being able to access my pay stubs at any time and receiving email reminders when my paycheck is ready. It helps me stay on top of my finances.
Cons
I wish the email notification revealing the check amount was less visible to others nearby; it's too conspicuous.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Law Practice, 1-10 employees
More than a year
“Amazing All Around”
Pros
Gusto is effortlessly organized, ensuring timely and accurate business payroll, with seamless integration with other systems.
Cons
There's very little our office dislikes about Gusto.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer & Network Security, 11-50 employees
Less than 6 Months
“Best in class”
Pros
Gusto is incredibly user-friendly and offers an appealing platform at a lower cost compared to competitors.
Cons
Currently, we have no complaints. The features are straightforward and of high quality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Education Management, 500+ employees
“Gusto”
Pros
This platform serves as an excellent tool for HR administration.
Cons
As far as I've experienced, this software has no downsides; it performs excellently.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Transportation/Trucking/Railroad, 1-10 employees
More than a year
“Best Payroll software”
Pros
Gusto's support and ease of paying W-2 wages make it a preferred choice for managing employee payments.
Cons
The setup process can be cumbersome, but it's worth it in the long run.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 1-10 employees
More than a year
“Avoid this provider at all costs”
Pros
Setting up and adding users is a breeze, and the onboarding process is straightforward.
Cons
Constant tax reporting issues with state and federal agencies have been frustrating. Support is lacking, with investigations taking an extended period and resulting in fines and fees.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
10
Functionality
5
Not specified, 1-10 employees
Less than a year
“My experience with Gusto.”
Pros
Gusto serves as a comprehensive platform for businesses of all sizes, providing valuable assistance to employers, HR, and employees with its unique features like management resources, online payroll services, and reliable customer support.
Cons
While Gusto is legitimate and trustworthy, it lacks support for international businesses, which can be problematic for troubleshooting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Environmental Services, 1-10 employees
Less than 6 Months
“Best payroll software”
Pros
The ease of use of this product is remarkable; it handles almost everything for me effortlessly.
Cons
The only change I would suggest is adding a mobile app.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Food & Beverages, 11-50 employees
More than a year
“Best bang for your buck”
Pros
This program simplifies everything for me in no time.
Cons
Learning how to operate it as a POS system can be challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 11-50 employees
More than a year
“Gusto love”
Pros
I appreciate how user-friendly Gusto is, and the app's ability to track payment dates and access pay stubs is a bonus.
Cons
I wish there was a way to preview incoming payments before receiving them, perhaps a couple of days prior.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 11-50 employees
Less than a year
“Great for what it is”
Pros
I prefer this over ADP; the online onboarding process is seamless.
Cons
Not being able to input hours until they're complete is a drawback.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Non-Profit Organization Management, 1-10 employees
Less than a year
“Simplifies everything- highly recommended for small business”
Pros
Onboarding employees and contractors is remarkably intuitive through Gusto, and its payroll processing is seamless. It shines, especially during challenging times like Covid-19, with features tailored to help businesses navigate complex situations.
Cons
I was extremely satisfied with Gusto and didn't encounter any difficulties.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Legal Services, 1-10 employees
Less than a year
“Great for starting”
Pros
Gusto is uncomplicated to set up and operate, making it ideal for those just starting with payroll.
Cons
They don't always keep up with laws or catch everything, which is disappointing. I expect my payroll company to stay updated on both federal and state laws.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
8
Functionality
6
Oil & Energy, 1-10 employees
More than a year
“Payroll Made Easy”
Pros
Payroll processing becomes a breeze with Gusto, handling everything from year-end taxes to compliance effortlessly, allowing you to relax without worrying about future issues.
Cons
There isn't a single aspect I dislike; I'm satisfied with everything.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10