Gusto Reviews

“Nice and easy”

Pros

There are a ton of different options with it and the app keeps getting updates that add newer, improved features. It feels like they're actively working on making things better over time.

Cons

When I started using it, there were some bugs but they've been addressed and fixed since then.

“incredible results”

Pros

App makes it really simple for employees to manage their own direct deposit details without needing to loop in management.

Cons

No negative experiences so far, everything has been working as expected.

“day-to-day payroll is simple”

Pros

It's really simple to use and manage payroll day to day. Once it's set up, handling the routine stuff feels smooth and stays organized.

Cons

The setup felt a bit confusing at first but after running through it a couple of times, it clicks and becomes much easier to navigate.

“Good benefits but unclear tax filings”

Pros

I manage a very small operation with under five employees, though we're planning to expand toward about 15 in the near future. What really stood out to me was how easy it was to add medical benefits for such a small crew. I didn't have to chase down an insurance broker or deal with extra payroll integration fees. The platform provided the assistance I needed to explore plans and put together a reliable benefits package for my team.

Cons

My main concern is the lack of transparency around tax filings . it's tough to verify whether forms like the 940 and 941 are actually being submitted and accepted. The system keeps too much of the behind-the-scenes work hidden, and that opacity makes me nervous about remaining fully compliant.

“Simple setup”

Pros

Onboarding new hires and getting payroll configured has been unexpectedly simple with this service. I really like that I'm able to upload my own documents which gives the whole setup a more tailored feel. The interface keeps things uncluttered and easy to follow exactly what you need when handling a process that can otherwise be quite complex. Overall, tasks progress smoothly without bombarding you with pointless steps.

Cons

I accidentally created a pay schedule and I can't find any way to remove it, so I'm now forced to approve zero hours every other week. It's frustrating because I don't want the extra approvals cluttering my workflow but I haven't found a clear option to delete that schedule.

“Friendly & helpful health plan issue”

Pros

I was genuinely impressed by the customer service team. When I got in touch, the representative struck the right balance of friendliness and professionalism, patiently answering every question I had. They also sent a prompt follow-up email that included all the specifics I was looking for, which felt like a clear sign they truly care about delivering top-notch support.

Cons

Unfortunately, I'm unable to see alternative health insurance plans when I need to update coverage for life events and that limitation is really aggravating because it prevents me from comparing options at important moments.

“Quick & easy onboarding!”

Pros

Setting up payroll and getting new team members onboard has been super easy for me. The wide range of integrations cuts down on our everyday work a lot, so things run a lot more smoothly.

Cons

The biggest drawback I've run into is that I can't add nicknames to bank accounts and that omission really complicates things for me when I'm managing funds. Trying to keep several accounts straight without custom labels gets confusing and disorganized fast. When you're dealing with multiple accounts across different purposes or teams, clear, memorable names are essential to avoid mistakes and speed up reconciliation. It's genuinely frustrating that such a basic feature is missing because it would make the whole financial management process much smoother and I'd expect it to be standard for business users.

“Great features but terrible support”

Pros

To be honest, the feature set is strong and it grabbed my attention at first glance. Initially the platform really seemed promising and I felt optimistic about using it but everything went sideways when a billing mistake caused another overdraft by taking two months of benefit premiums in one sweep. They then refused to change my processing time back to what it was. I wound up speaking with seven different people trying to get it fixed, and none of them were able to help me.

Cons

Customer support here is, frankly, awful. Whenever I needed assistance, I learned to expect multi-day waits for replies and to be bounced between several people who clearly weren't coordinating with each other. Calling in means long holds only to be passed along to the supposed 'right department,' and then you end up with multiple representatives handling parts of your case over email. They routinely promise callbacks that never come and give the impression they show no real concern for customer loyalty or satisfaction. On top of that, they were responsible for multiple overdrafts on my account and never owned up to it. While the interface and feature set are reasonably good, any significant problem turns into a total nightmare to get resolved. After reading other users' reviews, it's obvious many people who ran into serious issues have left the platform. I got by okay for two years dealing with minor hiccups, but when a major problem finally occurred, their total lack of responsiveness and refusal to take responsibility made staying impossible for me.

“could be better”

Pros

Interface is acceptable and it does look pretty.

Cons

If you're checking whether it is a good fit, it unfortunately isn't. I expected it to work smoothly but I ran into a series of problems. A few minor hiccups turned into a bigger issue when they overdrew my account, though they did fix it quickly. After that, I moved our benefits over to them and that's when things really went off the rails, they messed up the withdrawal dates, blamed me and then later it was clear that they made the change. They offered no real accountability. Also, they penalized me because the change they made caused my bank account to go into overdraft again, pulling two months of benefit premiums and they also refused to adjust my processing timing back. I went through seven different people who kept "helping" and "responding," and none of it resolved the underlying issue. I switched services because the feature set isn't worth the constant headache when anything goes wrong. I'd honestly recommend steering clear.

“a great and easy tool”

Pros

It's so simple to use that even my kid could figure it out. I've found tracking hours, pay and paystubs to be easier than ever and having everything in one place is incredibly convenient. I also like the notes section, it's a nice touch.

Cons

To be honest, I can't come up with any downsides right now.

“horrible support experience”

Pros

User interface looks clean and is mostly simple to navigate.

Cons

Customer service is a huge letdown especially since an HRIS really depends on responsive help. Their chat feature gets turned off at random and even when it's available it hasn't been very useful. There's also no clear phone support, when you try to get help by phone, you're stuck on hold, then placed on hold again just to reach the right department. Support tends to be a time sink, it often feels like you're met with "I don't know" responses or "let me transfer you" runarounds so using their support ends up costing you a lot of time without getting real answers.

“Easy to Use. Good Value”

Pros

I appreciate how it streamlines employee information collection and self-management reducing manual payroll efforts.

Cons

I thought it was easy to use and fairly user-intuitive.

“Easy to use!”

Pros

Gustos user-friendliness and feature set are impressive.

Cons

It was very easy to learn and use.

“Great tool for mid-size business”

Pros

Tracking multiple employees and their pay information is made easy with Gusto.

Cons

I wouldnt change anything. Its a great product with no complaints!

“Worst customer service!”

Pros

While the system is easy to use it has its share of problems.

Cons

The customer service has been less than satisfactory. Responses to inquiries were delayed and payroll processes were unexpectedly canceled without notice. Former employees were not promptly removed from our benefits plan causing complications and financial discrepancies. This underscores a need for a more rigorous system to ensure accurate and timely changes.

“Gusto makes payroll a breeze!”

Pros

Using Gusto for payroll benefits and insurance administration is straightforward from the start with excellent customer support.

Cons

The only downside to Gusto is that its limited to small companies. I like it so much that I want to use it with all my clients regardless of their company size!

“Brilliant.”

Pros

Managing payroll day-to-day is made easy with Gustos user-friendly interface.

Cons

It was a little confusing at first but became easy after using it a few times.

“Gusto has everything you need to run a successful business.”

Pros

I appreciate the variety of options Gusto offers and the app consistently updates with new and improved features.

Cons

Initially I encountered bugs with the app but they have since resolved those issues.

“Gusto is great and tasty”

Pros

The ingredients quality and the instructions are incredibly easy to follow.

Cons

Sometimes recipes have an excessive number of ingredients and can be time-consuming.

“Easy track your pay”

Pros

Its convenient for employees to manage their direct deposit without involving management.

Cons

My experience with Gusto has been entirely positive so far.