Gusto Reviews

“Cool nd right”

Pros

Gusto helped me access my W2 and check my pay stubs.

Cons

Occasionally I encounter difficulty logging into the app.

“Ok until its not...just say NO”

Pros

The user interface for employees is acceptable and visually appealing.

Cons

Regarding Gusto initially I believed it to be a good choice despite a few minor issues. However there were significant problems with overdrawing my account which they rectified promptly. Despite switching our benefits to them they mishandled withdrawal dates blamed me for changes (even though it was clearly their error) and failed to take responsibility. They further penalized me for their mistake causing significant inconvenience. Despite their attractive features dealing with issues became a major headache leading me to discontinue using their services.

“For small US-only companies NOT expecting any growth”

Pros

I find the clean interface pleasant and mostly straightforward to navigate.

Cons

The customer service provided by Gusto crucial for any HRIS is incredibly poor. Their chat service is often unavailable and when you do manage to connect they frequently transfer you without providing satisfactory answers. Engaging with their support team consumes excessive amounts of time due to their lack of knowledge and constant transfers.

“fast, smart and simple solution”

Pros

With its clean, fast interface, this program has simplified HR and payroll work by consolidating everything into a single place. I've managed to automate many of our processes, keep us aligned with regulatory requirements and noticeably improve the user experience overall. Running payroll is much easier now because it automatically takes care of complex calculations, tax withholdings and bank deposits. On top of that, the customer support is fantastic.available whenever I need them and usually replies almost immediately.

Cons

So far I haven't faced any significant problems, but I'm still exploring all of the capabilities and it's possible there are some constraints or quirks I just haven't found yet.

“I LOVE IT”

Pros

I finish my tasks in less than five minutes every single time. Support replies very quickly, you get a response right away. I use this app weekly and sometimes every day and I haven't experienced any problems. There are plenty of features I'm eager to try. The switch was easy and adding it to our processes was very easy.

Cons

I still haven't come across any actual problems with it.

“Smooth payroll with tricky plan”

Pros

Payroll processing has become so much easier since we started using It . running payroll and resolving any problems is now totally effort-free. I also love how interactive the reporting features are, there are numerous ways to extract precisely the data our team needs. On the rare occasions when I've reached out to support, they've been very knowledgeable and helpful. Their fast replies and clear expertise reassure me that dependable assistance is there whenever I need it.

Cons

The pricing setup doesn't quite align with what I need. The Simple plan is solid in most respects, however it only supports a single PTO policy . meaning I can record either sick leave or vacation but I can't separate the two within payroll. Because my staff receive both kinds of time off, I want to manage and report on them independently through the payroll system. To get that one extra capability, I'm forced to jump to the Plus tier which effectively doubles my monthly expense. The Plus plan includes a bunch of useful tools that would benefit many companies, yet my line of work is somewhat unusual. A lot of those added functions aren't relevant for us or they duplicate features provided by our industry-specific scheduling application. All I'm asking for is one more PTO policy option without being required to pay twice as much for a collection of extras I don't need.

“Great help keeps me”

Pros

What really makes me stick with them is their customer support, honestly it's the primary reason I'm still a customer. They take care of all the things my business requires and execute them effectively. While I was on a leave of absence I decided to keep my subscription because I felt confident they'd keep operations running smoothly without me. When I returned, the support staff welcomed me back with warmth and expertise, which reinforced that I had made the right decision. Implementation was simple and there are alot of features that suit companies of various sizes. The best part is it doesn't demand much upkeep or frequent logins from our team. I've used several competitors in the past and none come close to this caliber of service.

Cons

I can't really find any flaws so far and that's notable because we've evaluated three different vendors in this market. The two before them left me disappointed . one was merely passable and the other a real letdown. With this particular platform I honestly haven't faced any issues. Everything runs smoothly and their support team continues to impress me with how responsive and helpful they are.

“Easy start”

Pros

Getting up and running with onboarding employees and contractors felt so easy and I like how the interface is so easy to use. Whenever questions pop up, customer support is simple to contact. My team depends on this tool several times a week to handle payments and pulling the reports I require for grant applications is simple.

Cons

No cons from my side.

“easy self-service portal”

Pros

I find the customer navigation portal very user-friendly and I can swiftly pull up all of my documents and details without having to ask for emails or being bounced to other websites.

Cons

NO CONS SO FAR

“Issue wont resolve”

Pros

Setup felt simple and the app does offer integrations with other tools like timekeeping and scheduling.

Cons

Even with the right questions about our work week starting on Saturday and our payroll day, it generated payroll periods from Monday to Sunday. I spent hours on the phone explaining that our payroll period has to align with a Saturday work week and they initially said the problem was fixed. When I checked and realized it wasn't, they tried to argue that the work week doesn't need to match the payroll period which felt totally unacceptable. After that, they said they'd escalate it to higher-level support but nobody ever followed up. In the end, it wrongly reported two payrolls to the tax agencies and made it look like we didn't pay employees for two days.

“Game-changer with missing CRM”

Pros

Running payroll is simple for me and adding new team members is simple. I've found this tool to be a genuine game-changer for keeping our operations on track. Whenever I've bumped into a question or something's gone sideways, the support team has stepped in immediately to help. Getting everything set up and linked to our systems was much smoother than I expected and the support folks really made that happen. To be honest, I estimate we're only tapping into about 10% of what the platform can offer right now. As our business grows, I'm looking forward to trying out more of the features. Most days we mainly enter timesheets and run payroll and it manages both with no fuss.

Cons

The lack of integration with Yardbook is a real downside for me, since that's the CRM we depend on to handle our timesheets.

“Much better than ADP”

Pros

What I really appreciate is how it helps me stay current with payment deadlines. The layout is so simple and easy to use, and honestly this tool has totally impressed me, far superior to my past experience with ADP.

Cons

I can't really find any major flaws, everything runs smoothly and the design is interactive. If I were forced to be picky, I'd admit there's almost nothing to gripe about which sounds odd but is genuinely accurate.

“saves so much time!!”

Pros

Running payroll for employees feels simple and real time and the software itself is very adaptive to use. Also, the service it provides is pretty comprehensive.

Cons

It can be quite expensive so not everyone can access the program. Also, it doesn't work in every country.

“best tool with outstanding support”

Pros

Hands down, this is the finest administrative tool I've ever used. Its interface feels extremely easy and simple to move around and their customer support team has been nothing short of exceptional.

Cons

Honestly I can't come up with any substantial complaints right now. If forced to suggest something, I'd ask that they continue expanding features as our needs grow. I'd be excited to rely on it for many more tasks in the future.

“Efficient Payroll”

Pros

Handling payroll for my business has gotten incredibly simple and quick since we started using It. It helps keep us on the right side of state and federal rules by sending timely reminders for report and filing deadlines which takes a lot of stress off our plate. I'll admit I was nervous about getting everything set up at first, but the website guided me through each step so completing it was simple. When a few questions popped up, customer support was great to deal with and resolved things efficiently. There are quite a few features we haven't tapped into yet but it's comforting to know they're there as our company grows.

Cons

I'd love to see it integrate directly with my CRM system, that kind of connection would make everything run much more smoothly and reduce manual work.

“Great for small nonprofits”

Pros

Having everything available online is a lifesaver. I can log and monitor my worked hours, put in time-off requests, check upcoming holidays, confirm my pay rate and pull W-2s and other essential documents. The dashboard is interactive and gives me a quick snapshot whenever I need one. Working at a small non-profit without an HR team, I've found this system covers all our payroll and HR-related needs reliably and efficiently.

Cons

Occasionally the interface only displays options meant for full-time staff even though I'm classified as a .6 FTE, which can be confusing. Also holiday pay defaults to eight hours per holiday, so I end up having to go in and manually reduce the hours each time rather than having it reflect my part-time schedule automatically.

“really easy to find info”

Pros

It's really easy for me to locate the information I need and receiving my W-2 digitally well before a paper copy would arrive in the mail is awesome. Having my retirement account information all in one place is super convenient too. The mobile app has been a lifesaver for clocking in and out when I'm at offsite events, the timeclock is dead simple to use. I also enjoy the little marketing touches, those 'payday's coming' emails always make me smile.

Cons

I likely don't make use of every feature the app offers, so my comments are somewhat limited, but to be honest I haven't faced any problems so far.

“essential tool for my business”

Pros

UI is incredibly friendly and interactive, plus the automation really aligns our daily tasks. What I appreciate most is how they handle all the compliance research for us and keeping track of law and tax changes across different states so we dont have to worry about it.

Cons

Finding any real drawbacks has been tough and this tool is essential for our operations and lets me concentrate on what matters most in my role.

“Saves time but pricing isn't ideal”

Pros

Managing payroll for my freelance contractor has become remarkably simple thanks to It. It automatically takes care of all the tax paperwork, which frees up a huge amount of my time. The reminder alerts are super useful . I don't miss critical deadlines anymore. On top of that, I was able to sign up with a discounted rate which made giving the service a try far more budget-friendly.

Cons

The way they price their plans isn't a great fit for how I operate since I only pay a single contractor each month, so I could end up having to move to another provider even though there's actually nothing about the platform that I dislike.

“Solid, but not for complex payroll”

Pros

In my experience the payroll features are rock-solid and bundle everything we need into a single place. I've found customer support to be excellent, they're prompt to reply and actually fix the problems that come up. The interface is easy to use, so practically anyone on our staff can use it without getting lost or overwhelmed.

Cons

I ran into issues when we had complex payroll cases, this system just doesn't handle those well. Also, the selection of earnings codes is fairly constrained which limited some of the pay configurations we needed.