Total 1032 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

22%

3

Stars

3%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

N
Namarata

Information Technology and Services, 11-50 employees

Less than a year

4.0

Gusto: Best Software For Your Payroll Woes

Pros

Gusto offers a plethora of features and boasts a highly intuitive interface. We utilize it daily for employee onboarding, payroll management, tax calculations, and filings.

Cons

In my opinion, Gusto is highly likable. I haven't encountered any issues while onboarding employees or processing payroll. However, Gusto could improve its reporting functionality, especially for newcomers.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

6

Y
Yasmeen

Design, 500+ employees

Less than 6 Months

5.0

Super User Friendly

Pros

Gusto is incredibly user-friendly for new users. I used it as a Freelancer to receive my paychecks, and the process was very straightforward.

Cons

It was quite easy to use, so I have no complaints.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

S
Shannon

E-Learning, 1-10 employees

3.0

Gusto Free Trial

Pros

It served as an all-inclusive solution for payroll management.

Cons

I wasn't fond of the pay-per-contractor model.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

K
Kiesha

Medical Practice, 1-10 employees

Less than 6 Months

5.0

Payroll

Pros

Processing payroll is very user-friendly, and I love that taxes are taken care of without any hassle. The app is also great for employees.

Cons

Overall, everything with this has been great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Su

Financial Services, 11-50 employees

Less than 6 Months

5.0

Highly recommend!

Pros

For us, it's incredibly intuitive and functional, ideal for a startup experiencing steady growth and handling personnel management.

Cons

Currently, I don't have any experience with it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

C
Charmin

Medical Devices, 500+ employees

Less than a year

3.0

Mee

Pros

It assists workers in keeping track of all their pay.

Cons

As soon as we identify the problem, we can address it.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

6

M
Marisa

Writing and Editing, 1-10 employees

Less than 6 Months

5.0

Super easy payroll

Pros

Setting up Gusto is a breeze, and it guides you through the onboarding process smoothly, providing necessary notifications along the way.

Cons

Once I adjusted my schedule, Gusto worked flawlessly. Payments are processed quickly, and I have no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Ash

Hospitality, 1-10 employees

More than a year

5.0

Gusto

Pros

This app is excellent; I have no complaints whatsoever.

Cons

Personally, I can't find any downsides; it's truly wonderful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H
Heidi

Hospitality, 11-50 employees

More than a year

4.0

Overall efficient & reliable

Pros

I value the ease of use and self-service features for employees.

Cons

While I understand the need for security measures, it's annoying that it sometimes fails to recognize commonly used devices.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D
Devin

Construction, 1-10 employees

Less than a year

3.0

Nothing is worth this crap of a payroll services

Pros

While the free trial is enticing, its true nature becomes apparent once it expires.

Cons

Unfortunately, this software doesn't offer anything positive; it's subpar, inefficient, and overpriced.

Rating Distribution

Ease of use

6

Value for money

3

Customer Support

4

Functionality

4

A
Allison

Hospital & Health Care, 51-100 employees

Less than 6 Months

5.0

Payroll system

Pros

I appreciated the simplicity of signing up and arranging direct deposits.

Cons

I wish it displayed a payroll stub showing the dates worked alongside the pay date; currently, only the pay date is visible.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

T
Todd

E-Learning, 101-500 employees

Less than a year

4.0

Good but didn't meet our needs

Pros

Gusto was straightforward to use and set up for everyone involved.

Cons

However, it didn't meet the requirements of our HR department, so we made a switch.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

J
Jason

Medical Devices, 1-10 employees

More than a year

5.0

Gusto, Great option for payments

Pros

Its simplicity is fantastic. Setting up and navigating the software is a breeze.

Cons

There are no major drawbacks, just make sure the setup is done correctly initially.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

S
Sarah

Computer Software, 11-50 employees

More than a year

5.0

Gusto is invaluable for our business

Pros

Gusto is a reasonably priced and easy-to-use tool that I recommend to any small business owner. It's a pleasure to use, and their customer support is excellent.

Cons

My only gripe is that I wish performance reviews could be conducted for admins and contractors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Alan

Financial Services, 11-50 employees

Less than a year

5.0

Great and useful tool

Pros

Navigating it is easy, and it's highly beneficial for payroll and other HR tasks.

Cons

With its numerous functions, adapting to it can take some time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

D
Dulce

Political Organization, 51-100 employees

Less than a year

4.0

Gusto review

Pros

The paycheck notification feature was incredibly useful; I received instant alerts, alleviating any worries.

Cons

Nothing posed a real issue, so there wasn't much to dislike.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A
Anonymous

Not specified, 11-50 employees

More than a year

5.0

Gusto is great for all teams

Pros

It's incredibly user-friendly; we use it for all employees to manage time off requests and payroll processing.

Cons

There are no missing features. However, accessing pay stubs could be made easier, but that's a minor issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Desiree

Insurance, 1-10 employees

More than a year

5.0

Gusto is Great

Pros

Enjoyed the benefit of an early payday and found it easy to access many features.

Cons

I can't find anything negative about this application.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Marie

Cosmetics, 1-10 employees

4.0

Automate your payroll

Pros

Adding new employees to payroll with Gusto is a breeze. I appreciate the clear checklist during setup and the straightforward process. Automating payroll and receiving prompt notifications before each run is a bonus. Gusto also provides state-specific documentation requirements for each employee during onboarding.

Cons

I haven't noticed any significant issues worth mentioning.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

J
Jordan

Education Management, 500+ employees

Less than 6 Months

4.0

Gusto Review

Pros

Gusto's staff is incredibly helpful and knowledgeable about their products and services. It was a fantastic experience overall.

Cons

The only downside is that direct deposit takes a few days. Training videos would be highly beneficial. Also, it's currently not possible to pay both an hourly rate and a commission.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8