Total 1032 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

22%

3

Stars

3%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

D

Dena

Sports, 1-10 employees

More than a year

5.0
June 2022

I'm glad my employer uses Gusto

Pros

Exceptionally straightforward! It effortlessly tracks time, facilitates setting up savings accounts, and boasts numerous features.

Cons

Honestly, I can't think of anything; it's incredibly straightforward and fulfills all its functions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

D

David

Architecture & Planning, 1-10 employees

Less than a year

5.0
June 2022

Gusto Payroll

Pros

It empowered my team to manage payroll and banking tasks autonomously.

Cons

While Gusto functions well, the customer service has let me down twice by not providing the assistance promised at the end of phone calls.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Aid

Program Development, 1-10 employees

More than a year

5.0
June 2022

Gusto is a solid payroll

Pros

Processing Payroll, onboarding employees, and accessing support are all facilitated by its simple interface and clear communications.

Cons

Resolving tax compliance issues takes a while, and the reporting isn't as straightforward as I'd prefer. Plus, I can't save modified reports.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

C

Chandra

Medical Practice, 1-10 employees

More than a year

5.0
June 2022

I appreciate the services offered.

Pros

I appreciate how easy the platform is to use. As a new business owner, it met all my needs for paying employees and managing important information. Having my taxes managed and reported is a huge relief. I wouldn't know where to start without it. Plus, I love the wealth of information it provides on the platform.

Cons

One thing I didn't like, specific to my situation, is the lack of information on setting up benefits for my office despite two attempts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

joshua

Food Production, 1-10 employees

More than a year

5.0
June 2022

Payroll Made Easy

Pros

A fantastic tool, especially for small businesses, simplifying the payroll process significantly.

Cons

In my weekly usage, I haven't encountered any drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Celine

Marketing and Advertising, 11-50 employees

Less than a year

5.0
June 2022

Great Platform

Pros

I like how user-friendly and accessible it is, with its layout making it easy to find specific features or information I need.

Cons

Honestly, there's nothing to complain about; it's much better than our previous platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sumin

Sports, 1-10 employees

More than a year

5.0
June 2022

Gusto - easy, simple

Pros

Gusto simplifies payroll setup and ensures compliance across various jurisdictions with its comprehensive features.

Cons

Tax and payroll compliance isn't as seamless as Gusto claims; it still requires significant effort and vigilance.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

Q

Qudsia

Education Management, 500+ employees

Less than 6 Months

5.0
June 2022

Gusto Review

Pros

I appreciate how intuitive it is for new users, and its unique features make navigating the software a breeze. It really brings the whole team together on a single, effortless platform.

Cons

I'm not a fan of the non-reminder emails. It would be better if the system utilized built-in reminder notifications or had more focused emails.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Ajay

Education Management, 500+ employees

Less than 6 Months

5.0
June 2022

Gusto Review

Pros

Getting started with setup was very efficient, and Gusto made payroll processing a breeze.

Cons

As of now, I haven't encountered any problems, and I hope it stays that way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

P

Paul

Veterinary, 11-50 employees

Less than 6 Months

4.0
June 2022

Such potential

Pros

The interface proves highly intuitive, and the onboarding touches add a nice touch.

Cons

Some integrations didn't work as expected, necessitating manual entry, especially since it lacks a time clock option.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

M

Madhu

Retail, 500+ employees

More than a year

5.0
June 2022

Employee Recognition

Pros

It's a straightforward software, making it easy to transfer and allocate funds for multiple sales contests.

Cons

My team dislikes the service charge deducted when ordering plastic gift cards; it diminishes their value.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Purvi

Information Technology and Services, 1-10 employees

Less than a year

5.0
June 2022

Easy to use payroll management system

Pros

Simplified and particularly suitable for international transactions.

Cons

Regarding pricing, there could be better options for smaller companies with fewer employees.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Christina

Retail, 1-10 employees

More than a year

4.0
June 2022

Decent for HR help

Pros

Clocking in and out is simple, payroll functions smoothly, and managing time off is efficient. While support can be inconsistent, I highly recommend the HR Pros feature.

Cons

I wish it had deeper integration with Asana and other software we use. More tax features and assistance with audits would be fantastic.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

7

M

Melanie

Retail, 1-10 employees

5.0
June 2022

Simple, Fast, Efficient.

Pros

I appreciated how straightforward and suitable for small businesses this software was.

Cons

I wasn't a fan of the software's setup and visual appearance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
June 2022

Simple, easy, and user-friendly HR benefits platform

Pros

It's so simple, easy, and friendly probably one of the easiest platforms I've ever used.

Cons

We had to resort to using multiple HR platforms alongside Gusto to fulfill all our needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K

Kaitlynn

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0
June 2022

Good payroll Service

Pros

I appreciate its user-friendly nature and the fact that it offers numerous features like benefits and HR management within the same product.

Cons

I'm disappointed with the concierge service I'm paying extra for; it hasn't lived up to its promise of quicker responses to queries.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not specified, 1-10 employees

More than a year

5.0
June 2022

Payroll made simple and online

Pros

Onboarding and execution are straightforward, with almost every step detailed along the way. You can have it set up in 1-2 hours. Very intuitive.

Cons

Customer service, particularly during urgent matters like payroll and taxes, feels sluggish. There were a couple of website glitches that delayed my tasks, and getting help via email took too long.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

P

Pattee

Hospital & Health Care, 1-10 employees

More than a year

5.0
June 2022

Gusto makes life easier

Pros

From every perspective, whether web or app, Gusto is exceptionally user-friendly.

Cons

End-of-year taxes can be confusing, especially regarding whether they're based on calendar dates or pay dates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tracie

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
June 2022

Seems to be good for automated payroll

Pros

It automates payroll, so I don't have to worry about it.

Cons

It automates some tasks without checking with me first, which can be annoying.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

L

Liana

Retail, 11-50 employees

Less than a year

5.0
June 2022

Great Software

Pros

It's convenient how I can quickly access my paystubs, tax forms, and update my banking information when necessary.

Cons

So far, I haven't encountered any problems; I've been satisfied with what I've used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10