Total 1032 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars22%
3
Stars3%
2
Stars2%
1
Stars2%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Dena
Sports, 1-10 employees
More than a year
“I'm glad my employer uses Gusto
Pros
Exceptionally straightforward! It effortlessly tracks time, facilitates setting up savings accounts, and boasts numerous features.
Cons
Honestly, I can't think of anything; it's incredibly straightforward and fulfills all its functions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
David
Architecture & Planning, 1-10 employees
Less than a year
“Gusto Payroll
Pros
It empowered my team to manage payroll and banking tasks autonomously.
Cons
While Gusto functions well, the customer service has let me down twice by not providing the assistance promised at the end of phone calls.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Aid
Program Development, 1-10 employees
More than a year
“Gusto is a solid payroll
Pros
Processing Payroll, onboarding employees, and accessing support are all facilitated by its simple interface and clear communications.
Cons
Resolving tax compliance issues takes a while, and the reporting isn't as straightforward as I'd prefer. Plus, I can't save modified reports.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Chandra
Medical Practice, 1-10 employees
More than a year
“I appreciate the services offered.
Pros
I appreciate how easy the platform is to use. As a new business owner, it met all my needs for paying employees and managing important information. Having my taxes managed and reported is a huge relief. I wouldn't know where to start without it. Plus, I love the wealth of information it provides on the platform.
Cons
One thing I didn't like, specific to my situation, is the lack of information on setting up benefits for my office despite two attempts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
joshua
Food Production, 1-10 employees
More than a year
“Payroll Made Easy
Pros
A fantastic tool, especially for small businesses, simplifying the payroll process significantly.
Cons
In my weekly usage, I haven't encountered any drawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Celine
Marketing and Advertising, 11-50 employees
Less than a year
“Great Platform
Pros
I like how user-friendly and accessible it is, with its layout making it easy to find specific features or information I need.
Cons
Honestly, there's nothing to complain about; it's much better than our previous platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sumin
Sports, 1-10 employees
More than a year
“Gusto - easy, simple
Pros
Gusto simplifies payroll setup and ensures compliance across various jurisdictions with its comprehensive features.
Cons
Tax and payroll compliance isn't as seamless as Gusto claims; it still requires significant effort and vigilance.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Qudsia
Education Management, 500+ employees
Less than 6 Months
“Gusto Review
Pros
I appreciate how intuitive it is for new users, and its unique features make navigating the software a breeze. It really brings the whole team together on a single, effortless platform.
Cons
I'm not a fan of the non-reminder emails. It would be better if the system utilized built-in reminder notifications or had more focused emails.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Ajay
Education Management, 500+ employees
Less than 6 Months
“Gusto Review
Pros
Getting started with setup was very efficient, and Gusto made payroll processing a breeze.
Cons
As of now, I haven't encountered any problems, and I hope it stays that way.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Paul
Veterinary, 11-50 employees
Less than 6 Months
“Such potential
Pros
The interface proves highly intuitive, and the onboarding touches add a nice touch.
Cons
Some integrations didn't work as expected, necessitating manual entry, especially since it lacks a time clock option.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Madhu
Retail, 500+ employees
More than a year
“Employee Recognition
Pros
It's a straightforward software, making it easy to transfer and allocate funds for multiple sales contests.
Cons
My team dislikes the service charge deducted when ordering plastic gift cards; it diminishes their value.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Purvi
Information Technology and Services, 1-10 employees
Less than a year
“Easy to use payroll management system
Pros
Simplified and particularly suitable for international transactions.
Cons
Regarding pricing, there could be better options for smaller companies with fewer employees.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina
Retail, 1-10 employees
More than a year
“Decent for HR help
Pros
Clocking in and out is simple, payroll functions smoothly, and managing time off is efficient. While support can be inconsistent, I highly recommend the HR Pros feature.
Cons
I wish it had deeper integration with Asana and other software we use. More tax features and assistance with audits would be fantastic.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
7
Melanie
Retail, 1-10 employees
“Simple, Fast, Efficient.
Pros
I appreciated how straightforward and suitable for small businesses this software was.
Cons
I wasn't a fan of the software's setup and visual appearance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
“Simple, easy, and user-friendly HR benefits platform
Pros
It's so simple, easy, and friendly probably one of the easiest platforms I've ever used.
Cons
We had to resort to using multiple HR platforms alongside Gusto to fulfill all our needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kaitlynn
Health, Wellness and Fitness, 11-50 employees
More than a year
“Good payroll Service
Pros
I appreciate its user-friendly nature and the fact that it offers numerous features like benefits and HR management within the same product.
Cons
I'm disappointed with the concierge service I'm paying extra for; it hasn't lived up to its promise of quicker responses to queries.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, 1-10 employees
More than a year
“Payroll made simple and online
Pros
Onboarding and execution are straightforward, with almost every step detailed along the way. You can have it set up in 1-2 hours. Very intuitive.
Cons
Customer service, particularly during urgent matters like payroll and taxes, feels sluggish. There were a couple of website glitches that delayed my tasks, and getting help via email took too long.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Pattee
Hospital & Health Care, 1-10 employees
More than a year
“Gusto makes life easier
Pros
From every perspective, whether web or app, Gusto is exceptionally user-friendly.
Cons
End-of-year taxes can be confusing, especially regarding whether they're based on calendar dates or pay dates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tracie
Health, Wellness and Fitness, 1-10 employees
More than a year
“Seems to be good for automated payroll
Pros
It automates payroll, so I don't have to worry about it.
Cons
It automates some tasks without checking with me first, which can be annoying.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Liana
Retail, 11-50 employees
Less than a year
“Great Software
Pros
It's convenient how I can quickly access my paystubs, tax forms, and update my banking information when necessary.
Cons
So far, I haven't encountered any problems; I've been satisfied with what I've used.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10