Total 1032 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

22%

3

Stars

3%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

S

Sarah

Law Practice, 1-10 employees

Less than a year

4.0
June 2022

Go for Gusto!

Pros

I liked how easy it was to use from both the management and hourly employee perspectives. Clocking in and out, as well as managing time off requests and banks, were all straightforward. Overall, it's user-friendly.

Cons

The loading time and the frequent appearance of the pig icon were frustrating, regardless of device or internet speed.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

10

E

Eileen

Computer Software, 11-50 employees

More than a year

5.0
June 2022

Gusto provides an inexpensive solution for my payroll needs

Pros

The unlimited monthly payroll feature in Gusto is invaluable. We also use it to pay our independent contractors. As a fully remote company with staff in 18 states, Gusto simplified the process of registration by providing links and contact numbers for state agencies and local authorities.

Cons

As an experienced payroll administrator, Gusto's simplicity required me to adjust my usual approach.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

C

Chris

Marketing and Advertising, 1-10 employees

Less than a year

4.0
June 2022

Great way to get HR started for your small biz!

Pros

Gusto makes it incredibly easy for someone with no HR experience to get started in no time.

Cons

Many features are behind a paywall, which can get pricey when you need additional functionalities or users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Athena

Animation, 1-10 employees

2.0
June 2022

My personal review

Pros

Incredibly helpful and well-organized; I've yet to encounter any errors, so I intend to continue using it.

Cons

The customer service hasn't been very responsive in my experience.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

10

S

Senthil

Banking, 51-100 employees

4.0
June 2022

Useful product for sme

Pros

The product offers a range of options, catering to the needs of an operations manager like myself.

Cons

The abundance of options doesn't seem like a perfect fit.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Christian

Computer Software, 11-50 employees

More than a year

5.0
June 2022

Great for new founders wanting to use payroll.

Pros

Onboarding is intuitive and affordable. It's been easy to use with both my current and former employees. I definitely recommend it!

Cons

The design could use some improvement, but overall, it's top-notch.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Grant

Accounting, 1-10 employees

More than a year

5.0
June 2022

Great value for the cost!

Pros

The value it offers for the cost is unquestionably worth it.

Cons

Occasionally, customer support isn't very helpful, depending on the nature of the issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

H

Hannah

Education Management, 51-100 employees

Less than 6 Months

5.0
June 2022

Easy to use

Pros

It's highly accessible and user-friendly, with features that are easy to grasp and intuitive.

Cons

It seemed lacking in terms of features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

U

Urvish

Computer Software, 500+ employees

Less than a year

5.0
June 2022

Nice to have this Software

Pros

Streamlined and capable of handling data with ease, regardless of constraints.

Cons

I haven't encountered any issues yet with this software.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

K

Kara

Non-Profit Organization Management, 11-50 employees

More than a year

5.0
June 2022

Gusto for church

Pros

Ideal for non-profit organizations! It eliminates the hassle of figuring everything out or hiring external help.

Cons

It lacks the personal touch of physically handing out paychecks every month, but our employees prefer it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

R

Ramesh

Oil & Energy, 500+ employees

5.0
June 2022

Gusto preferred due to functionality in payroll administration and its excellent mobile accessibilit

Pros

It's effortless to set up, with crystal-clear reporting and excellent mobile access. The customizable reporting feature is highly effective.

Cons

Adding time tracking and time-off features would further enhance its effectiveness.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sagar

Machinery, 11-50 employees

More than a year

4.0
June 2022

Limited Payroll Functionality

Pros

Gusto is undoubtedly the most user-friendly payroll and HRIS platform for administrators to navigate through its various modules.

Cons

The website has limited functionality and needs significant improvement.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

7

Functionality

5

A

Anonymous

Not specified, 1-10 employees

5.0
June 2022

The Best solution for SMBs.

Pros

The user experience of this SaaS is unparalleled. It's a lifesaver for small and medium businesses, incredibly intuitive and responsive.

Cons

What I like the least is the wait time for support, averaging around 24 hours to resolve issues. Sometimes, waiting that long isn't feasible.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

E

Erik

Student Church Movements, 2-9 employees

2.0
November 2021

I am not satisfied with my experience.

Pros

The design is very eye-pleasing and easy to understand.

Cons

I dont like the lack of customization with this software. The setup was time consuming and the customer support is not very responsive with our requests.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

5

N

Nick

Modestis Car Care Center, 10-49 employees

4.0
September 2021

We had a positive experience with gusto

Pros

The software has a very user-friendly UI. Its simple and intuitive to use. The customer support team is professional and invested in our projects.

Cons

The system often glitches which can be annoying sometimes.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

7

B

Brooka

Restoration Family Chiropractic, 2-9 employees

5.0
September 2021

Gusto makes management easy.

Pros

Gusto performs precisely and helps us streamline our workflow. The team is active and friendly.

Cons

No complaints so far.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9

I

IDit

Hasidah, 2-9 employees

4.0
September 2021

Gusto gets the job done!

Pros

Gusto is amazing software with a great customer support team. I like that Payroll with gusto is simple to manage and operate.

Cons

I dont like that reporting is limited.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

E

Elizabeth

American Maid Cleaning, 10-49 employees

5.0
September 2021

They make our payrolls very easy.

Pros

I like gusto because the system is easy to learn as well as easy to use. The team is helpful, cooperative, and professional. I highly recommend this software.

Cons

Nothing of importance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

J

Julie

Kingsway Christian School, 50-99 employees

4.0
September 2021

Gusto shows great team work.

Pros

Its great software with easy implementation and an outstanding customer support team. The team is responsive, cooperative, and quite friendly.

Cons

Some of the features seem to be time-consuming.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

9

C

cary

toyota, 10-49 employees

4.0
September 2021

Gusto is the best Payroll System!

Pros

Gutso is user-friendly and simple software with a lot of inbuilt features. I like that this software keeps our payroll on track and organized.

Cons

The system is a bit costly than other software in the market.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7