Total 1032 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars22%
3
Stars3%
2
Stars2%
1
Stars2%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Sarah
Law Practice, 1-10 employees
Less than a year
“Go for Gusto!
Pros
I liked how easy it was to use from both the management and hourly employee perspectives. Clocking in and out, as well as managing time off requests and banks, were all straightforward. Overall, it's user-friendly.
Cons
The loading time and the frequent appearance of the pig icon were frustrating, regardless of device or internet speed.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
10
Eileen
Computer Software, 11-50 employees
More than a year
“Gusto provides an inexpensive solution for my payroll needs
Pros
The unlimited monthly payroll feature in Gusto is invaluable. We also use it to pay our independent contractors. As a fully remote company with staff in 18 states, Gusto simplified the process of registration by providing links and contact numbers for state agencies and local authorities.
Cons
As an experienced payroll administrator, Gusto's simplicity required me to adjust my usual approach.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Chris
Marketing and Advertising, 1-10 employees
Less than a year
“Great way to get HR started for your small biz!
Pros
Gusto makes it incredibly easy for someone with no HR experience to get started in no time.
Cons
Many features are behind a paywall, which can get pricey when you need additional functionalities or users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Athena
Animation, 1-10 employees
“My personal review
Pros
Incredibly helpful and well-organized; I've yet to encounter any errors, so I intend to continue using it.
Cons
The customer service hasn't been very responsive in my experience.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
4
Functionality
10
Senthil
Banking, 51-100 employees
“Useful product for sme
Pros
The product offers a range of options, catering to the needs of an operations manager like myself.
Cons
The abundance of options doesn't seem like a perfect fit.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Christian
Computer Software, 11-50 employees
More than a year
“Great for new founders wanting to use payroll.
Pros
Onboarding is intuitive and affordable. It's been easy to use with both my current and former employees. I definitely recommend it!
Cons
The design could use some improvement, but overall, it's top-notch.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Grant
Accounting, 1-10 employees
More than a year
“Great value for the cost!
Pros
The value it offers for the cost is unquestionably worth it.
Cons
Occasionally, customer support isn't very helpful, depending on the nature of the issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Hannah
Education Management, 51-100 employees
Less than 6 Months
“Easy to use
Pros
It's highly accessible and user-friendly, with features that are easy to grasp and intuitive.
Cons
It seemed lacking in terms of features.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Urvish
Computer Software, 500+ employees
Less than a year
“Nice to have this Software
Pros
Streamlined and capable of handling data with ease, regardless of constraints.
Cons
I haven't encountered any issues yet with this software.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Kara
Non-Profit Organization Management, 11-50 employees
More than a year
“Gusto for church
Pros
Ideal for non-profit organizations! It eliminates the hassle of figuring everything out or hiring external help.
Cons
It lacks the personal touch of physically handing out paychecks every month, but our employees prefer it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ramesh
Oil & Energy, 500+ employees
“Gusto preferred due to functionality in payroll administration and its excellent mobile accessibilit
Pros
It's effortless to set up, with crystal-clear reporting and excellent mobile access. The customizable reporting feature is highly effective.
Cons
Adding time tracking and time-off features would further enhance its effectiveness.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sagar
Machinery, 11-50 employees
More than a year
“Limited Payroll Functionality
Pros
Gusto is undoubtedly the most user-friendly payroll and HRIS platform for administrators to navigate through its various modules.
Cons
The website has limited functionality and needs significant improvement.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
7
Functionality
5
Anonymous
Not specified, 1-10 employees
“The Best solution for SMBs.
Pros
The user experience of this SaaS is unparalleled. It's a lifesaver for small and medium businesses, incredibly intuitive and responsive.
Cons
What I like the least is the wait time for support, averaging around 24 hours to resolve issues. Sometimes, waiting that long isn't feasible.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Erik
Student Church Movements, 2-9 employees
“ I am not satisfied with my experience.
Pros
The design is very eye-pleasing and easy to understand.
Cons
I dont like the lack of customization with this software. The setup was time consuming and the customer support is not very responsive with our requests.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Nick
Modestis Car Care Center, 10-49 employees
“We had a positive experience with gusto
Pros
The software has a very user-friendly UI. Its simple and intuitive to use. The customer support team is professional and invested in our projects.
Cons
The system often glitches which can be annoying sometimes.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Brooka
Restoration Family Chiropractic, 2-9 employees
“ Gusto makes management easy.
Pros
Gusto performs precisely and helps us streamline our workflow. The team is active and friendly.
Cons
No complaints so far.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
IDit
Hasidah, 2-9 employees
“ Gusto gets the job done!
Pros
Gusto is amazing software with a great customer support team. I like that Payroll with gusto is simple to manage and operate.
Cons
I dont like that reporting is limited.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Elizabeth
American Maid Cleaning, 10-49 employees
“They make our payrolls very easy.
Pros
I like gusto because the system is easy to learn as well as easy to use. The team is helpful, cooperative, and professional. I highly recommend this software.
Cons
Nothing of importance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Julie
Kingsway Christian School, 50-99 employees
“ Gusto shows great team work.
Pros
Its great software with easy implementation and an outstanding customer support team. The team is responsive, cooperative, and quite friendly.
Cons
Some of the features seem to be time-consuming.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
cary
toyota, 10-49 employees
“Gusto is the best Payroll System!
Pros
Gutso is user-friendly and simple software with a lot of inbuilt features. I like that this software keeps our payroll on track and organized.
Cons
The system is a bit costly than other software in the market.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7