Gusto Reviews

“user-friendly setup”

Pros

This has been super user friendly, setting it up took very little effort and everything feels pretty adaptive. Once I got started, it was easy to navigate and I didn't run into any confusing steps.

Cons

The only thing I'd tweak is the device management side, it could be a bit more efficient for handling more complex needs.

“Great self-service automation”

Pros

Self-service tools feel adaptive and simple to use. I also appreciate the different automation options especially for payroll, hiring and reporting, it covers a lot of day-to-day HR work in one place.

Cons

No real complaints here, the tools and features have been working well for me.

“Solid support”

Pros

It has been really user friendly to work with and their support has been dependable whenever I needed help.

Cons

Does take some reminding around bank holidays since I have to remember to process payroll a bit earlier so everything stays on track.

“Perfect for growing businesses”

Pros

Making the jump into entrepreneurship means I have to deal with a ton of unknowns, and being a small operation forces me to search for partners who can grow with me. With it I can start on a budget and slowly add more features as my business scales up.

Cons

I initially braced for the usual poor chat-only support that seems standard now, but I was pleasantly surprised to be able to book actual meetings and receive the one-on-one assistance I required.

“Saves time!!”

Pros

All the background compliance tasks that used to chew up so much of my time have been made incredibly simple now. It takes care of everything from payroll to HR services, so I actually get to concentrate on expanding my business rather than being swamped by administrative paperwork. When I need assistance, their customer support is excellent, they reply quickly and give thorough explanations and more often than not they get back to me within a day.

Cons

I find it hard to get help because there's no one nearby, all support goes through remote channels and that tends to slow things down

“great design”

Pros

The layout shows me everything I want to know about my pay in a very user-friendly way. The aesthetic is inviting and the communications really convey that my employer values the team. Locating salary and compensation information is quick and clear, and grabbing any needed documents for download is easy. Navigation is tidy and interactive and there are no baffling menus to wade through!

Cons

To be frank, I can't think of any negatives to point out and the platform has been excellent for everything we need it to do.

“simple, flexible with support hiccups”

Pros

What impresses me is how simple payroll processing has become. The range of payment methods and the platform's features give us genuine flexibility when paying owners and employees. Getting up and running felt much easier than with other systems and it syncs with our accounting software without any hiccups. When I need assistance, support gets back to me quickly and I can reach them directly through the app. Having one partner dashboard where I can see every client and oversee my team has made day-to-day work far more efficient.

Cons

I'd really like to see more reliable vacation policy tools. There are some procedures we only complete once a year, and that makes it hard to recall the exact steps from the previous year or to tell whether the system behavior has changed. It would help to have webinars, refresher sessions, or targeted training that walk through those annual workflows so we can be better prepared. Also when I reach out to support I occasionally get conflicting guidance from different reps, so I never feel fully confident about the correct way to proceed.

“Lifesaver for new business”

Pros

I have been using this for three and a half years now and truthfully it's saved my skin. Coming in with zero business background when I launched, all the admin tasks overwhelmed me. Once I connected it to my bookkeeping system, payroll takes me only a few minutes to finish. Almost everything is automated . taxes, worker's comp via their partner, holiday pay, vacation tracking, even bonuses. There are a bunch of features I rarely touch since my operation is still small but it's reassuring they're available when I need them. I've also relied on the data export tool a couple of times which was helpful. Compared to the other business apps I run, this one has been the most reliable and genuinely useful.

Cons

I don't have a lot of complaints. Because my business only runs seasonally, I hit a snag when the platform flagged me for submitting $0 payrolls . I was still doing them to keep records for workers' comp requirements. When I stopped processing payroll entirely, they warned that my account could be shut down. Customer support eventually helped me set up a process to suspend the account over the winter months, but getting to that solution was pretty confusing and I'm hoping nothing goes wrong when we re-activate. Apart from that bump in the road, the service itself has been dependable.

“App needs work”

Pros

So it partners with other providers to offer useful perks such as retirement plans and insurance which comes in handy for small businesses. It also keeps things aligned with state and federal requirements by helping manage quarterly tax filings and paycheck withholding rules.

Cons

Website works better than the phone app. The app could use a few additional features and some bug fixes to feel complete.

“Good interface”

Pros

Love how it really removes the guesswork from payroll. I'm not a tax or reporting specialist so having the confidence that my business is meeting all the requirements, without the stress of managing everything myself, has been a huge relief.

Cons

No real complaints so far. It feels pretty efficient and I don't use many of the extra features though it's nice knowing they're available if my needs grow later on.

“Ui is nice”

Pros

The software feels user friendly and pretty adaptive to work with. It also supports multiple users, with an administrator option for managing access. On the security side, multi-factor authentication is built in which makes logging in feel more protected and the setup is simple.

Cons

HR and Payroll can get a bit complicated especially when you're dealing with different employment types. That complexity can sometimes lead to questions that require clarification through it. Response times for getting back to you can also take a while.

“gusto is user-friendly”

Pros

App is genuinely simple to use especially when it comes to logging in from both my computer and my phone. Everything feels well organized and I can tap through what I need without getting stuck or hunting around. It's also been really helpful for moments when my income had to be reported, I can quickly pull up my records inside the app, then print pay stubs and tax documents right when I need them. Overall, I haven't come across a payroll app that offers this much functionality while staying this easy to navigate like Gusto.

Cons

No complaints at all, it has been the best payroll app I've worked with.

“easy setup for US payroll”

Pros

Using it felt pretty simple. I handled HR for an American company while I was based in France and since I wasn't very familiar with US labor rules, Gusto ended up being really helpful in getting things right.

Cons

Haven't used it in the last three years but I don't recall running into any real downsides.

“Lifesaver for multi-state needs”

Pros

I use this tool almost every day to handle our payroll and it's become essential for us. Onboarding new hires is incredibly smooth, and keeping their details updated is painless. What truly makes a difference is that it automatically manages payroll taxes and filings which is a lifesaver for our small company that has employees in four different states with varying tax rules. The support documentation is top-notch as well, whenever I need to act on something I get clear notifications plus step-by-step guides that are easy to follow. That extra guidance is especially valuable when we're bringing on people in states we haven't worked in before.

Cons

One area that could be improved is the QuickBooks integration. I like that I can map payroll expenses to specific accounts, but the reimbursement mapping feels too restrictive because it only allows a single account. When I'm reimbursing employees, I often need to allocate expenses across several different accounts depending on the nature of the expense. It would help a lot if I could create a list of reimbursement accounts and choose the appropriate one for each reimbursement.

“Wouldn't choose anything else after 9 years”

Pros

Most months I barely have to touch payroll because it runs on its own, I rarely even log in. My involvement usually only comes up for reimbursements or when benefits change, otherwise it pretty much manages itself. The end-of-year obligations like producing 1099s and W-2s, are handled with minimal effort. Whenever I've reached out to support for unusual requests, I've gotten fast, helpful responses from knowledgeable reps.

Cons

I can't come up with anything I dislike about the software.

“my favorite payroll system”

Pros

The interface is incredibly user-friendly and feels modern compared to other platforms I've tried. Their customer support here is absolutely fantastic like night and day compared to what I've experienced with other payroll services.

Cons

Nothing comes to mind, this is hands down the best payroll solution I've used.

“Payroll that does not disappoint”

Pros

Gustos online availability makes it easy to search and reference essential items and documents.

Cons

Gusto previously offered a paycheck advance option which was unfortunately discontinued affecting some employees.

“Good Product for Onboarding”

Pros

Onboarding new employees is easy with Gusto.

Cons

Generating reports on Gusto requires additional effort as they are not readily available.

“Payroll Services”

Pros

Processing payroll with Gusto is straightforward.

Cons

I am thoroughly satisfied with the services offered by Gusto.

“GUSTO REVIEWS”

Pros

Scheduling and paying employees is easy with Gusto.

Cons

Response times may occasionally be delayed especially during peak periods.