Total 1032 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

22%

3

Stars

3%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

L
Laura

marketing and advertising, 11-50 employees

Less than 6 months

5.0

great for employee updates!

Pros

gusto is an amazing HR app for employees to track paystubs, view documents and request time off. It even tracks how much paid time off is left. Plus you get updates like when someone's out of office, work anniversaries and birthdays.

Cons

some features can be edited and customized on the mobile app but you can't update them on the web version and vice versa. It's a little annoying.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

J
Joe

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

a massive improvement for our office

Pros

It's really user-friendly for both employees and employers, whether it's for HR or payroll tasks.

Cons

We should have started using this service earlier. It's really improved our office ten-fold.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
serah

mental Health Care, 11-50 employees

Less than 6 months

4.0

simple design

Pros

What I appreciate most about this system is how simple and user-friendly the design is.

Cons

The thing I like the least about it is that you can't see upcoming paycheck details. That's been a bit frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

P
Paulina

sports, N/A employees

Free Trial

5.0

good service but misleading pricing practices

Pros

Their customer service is exceptional and the app also helps me make better choices.

Cons

I dont like that the price goes up after a few weeks of discounts, it honestly feels misleading.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

R
Rebecca

environmental services, N/A employees

Free Trial

1.0

Not the right fit for my company

Pros

The design is practical, but it's not visually appealing to me. It feels a bit too basic.

Cons

It wasn't exactly what I was looking for to fit my company's needs.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

M
mohamed

Consumer services, 51-100 employees

Less than a year

5.0

simple to send money w this tool

Pros

I can easily transfer money to any merchant in Canada. It is user-friendly and even the registration process is really simple.

Cons

I would have loved if they offered gift cards from other merchants like amazon Us or eBay.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

S
sierra

Hospital & Health Care, 1-10 employees

More than a year

5.0

made running my small practice effortless

Pros

I used it when I owned my medical practice, and it was perfect for me. The onboarding process was so smooth and both my employees and I could track things like time off and reimbursements. It also had cool integrations like asking questions, for example, what someone's favorite food is for birthdays. The best part? It made taxes simple and it was affordable too.

Cons

Nothing I disliked! I loved it. It worked well for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

O
Orla

Internet, 11-50 employees

More than a year

5.0

easy to use but limited availability

Pros

Loved how user-friendly this is! The design is super clean and interactive. Plus, it totally saved me by automating payroll and taxes. so helpful!

Cons

It's only available in the Us, so I can't use it outside the country. Plus, it can get pretty expensive for larger teams.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

J
Jenna

Hospital & Health Care, 1-10 employees

More than a year

5.0

Pricey but helps my small business

Pros

Not only is it really straightforward, but the reports are always spot-on. It also automatically manages benefits, which is one less thing for me to worry about. I love that

Cons

I've found the cost can feel a little steep with the combination of a base price and the per-employee fee each month.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

Z
Zach

marketing and advertising, N/A employees

More than a year

5.0

great for managing multiple payments

Pros

It's easy to manage getting paid from multiple clients with this platform. No issue at all.

Cons

I wish it had automatic invoice settings so I wouldn't have to manually send them each time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

F
Francis

Professional Training & Coaching, 11-50 employees

More than a year

5.0

amazing support and easy payroll

Pros

Their customer support is amazing and always helpful. The interface is really user-friendly and setting it up was a piece of cake. managing payroll is also easy which really makes my work simpler.

Cons

There's really nothing wrong with this software. It works fine for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
madison

Hospital & Health Care, 11-50 employees

Less than 6 months

5.0

gusto never disappoints!

Pros

It made my onboarding process at my new job so efficient. I love that I can access everything I need, PTO, payslips, tax info, paperwork, all in one place.

Cons

The onboarding was mostly great but I did notice it can get a little glitchy when you upload a bunch of documents at once. even with that, it was still miles better than the old back-and-forth email chain with HR

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G
gary

Food & Beverages, N/A employees

More than a year

1.0

Billing error, was charged too much

Pros

Running payroll is so easy with this tool. It just works without a problem.

Cons

I got overcharged for a service I didn't order. They refused a refund and wouldn't let me speak to a manager. Not great customer service.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

2

S
sara

Hospitality, 51-100 employees

Less than a year

5.0

I use it everyday

Pros

What's really cool is that it works perfectly whether I'm wearing my 'manager hat' to pay contractors or my 'employee hat' to check my own details. Both sides are incredibly user-friendly

Cons

sometimes it's confusing to find details about past contractor payments and invoices. I also don't like that there's a limit on how many payments contractors can receive each month, so we've had to combine several smaller payments into bigger ones, which has delayed payments before.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Rolanda

Real estate, 11-50 employees

Less than 6 months

5.0

Truly satisfied with my experience

Pros

Hands down, It's the best payroll platform I've used. I've tried aDP, Paychex and Paycom but nothing compares. It's easy to use and their support always responds the same day. They even offer training, letters and criminal screenings right on the platform. amazing!

Cons

I don't like that you can't send a 90-day notification within It. It would be useful for probationary periods. also, I wish it had an integration with Rent manager.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B
Beena

Health, Wellness and Fitness, 500+ employees

Less than a year

5.0

good tool for employee rewards

Pros

You can choose your gifts online and there are so many options to pick from. It's a great feature!

Cons

It might be a little tricky for people who aren't very tech-savvy.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

J
James

Computer software, 1-10 employees

Less than 6 months

4.0

Very supportive customer service

Pros

They offer an all-in-one package for handling payroll and payroll-related benefits. submitting benefit claims through their portal is easy and their customer service is quick to respond. Payroll and reimbursements are always delivered on time.

Cons

Recently, they switched providers for deduction-based processes without informing employees. I tried to submit a reimbursement claim through the old portal but I wasn't told about the switch. It was frustrating and I wish It had communicated it better.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

J
Julie

Consumer services, 11-50 employees

More than a year

4.0

effective solution but costs a lot

Pros

I can upload data directly into payroll, which is really helpful. makes everything easier.

Cons

The rising costs of base amounts and per-employee fees are getting annoying.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

T
Tierra

Religious Institutions, 1-10 employees

More than a year

5.0

easy enough for anyone to use

Pros

It makes payroll so much easier and I don't need to be an expert to use it. anyone can manage it.

Cons

as both a user and an admin, I wish there were more benefits available for our staff.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

J
Josef

Computer software, 1-10 employees

More than a year

3.0

decent software but needs tweaks

Pros

I appreciate that I can keep track of all my pay stubs and work benefits in one place. It keeps everything organized.

Cons

Their support hasn't been great and they haven't been very helpful with managing medical benefits.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

5

Functionality

7