Gusto Reviews

“a Decent tool!!”

Pros

Found it pretty simple to use, with an adaptive interface that feels genuinely user-friendly. Setup and day-to-day management for payroll, onboarding and benefits are simple so you can get things running without jumping through too many hoops.

Cons

Customer support can be slow and when help finally comes through it isn't always that useful. The mobile app also feels a bit limiting/inclusive... if you want to manage things effectively, you often end up needing to log in through a web browser on a computer.

“smooth time tracking”

Pros

Clocking in and out is simple and the year-end reporting is clear. Time tracking as a whole feels easy to follow which makes it a solid fit for any company that needs reliable attendance and time records. I'd happily recommend it for teams looking for a practical setup.

Cons

Using it day to day has been pretty simple across the board, navigation and general workflow are simple throughout. Overall, there hasn't been anything getting in the way so it's difficult to point to any real downsides.

“Solid features”

Pros

The value for money is excellent and the overall package feels like it delivers plenty of gusto. The features and the practical benefits, along with how simple it is to use, ended up being the deciding factors for us compared to a few other options on the market.

Cons

Getting our own taxes set up for W4 employees took a bit of figuring out at first but the support team walked us through it clearly once we reached out.

“Its good overall”

Pros

It sends me an email reminder when the "email of the week" is available which helps me double-check that my time is recorded correctly. The app is simple to use and it also stores my pay stubs and W-2s in one place.

Cons

so the notifications don't always go off when I forget to punch out so occasionally my time ends up incorrect. When that happens, it can throw off the time for the following day too.

“Great Software”

Pros

EAse of USe

Cons

Lack of integrations

“made us more productive”

Pros

This system has been really helpful for collecting marketing data and getting better insights. Managing project contacts is simple and using it to build effective real-time marketing data reports has been a genuinely productive part of the workflow.

Cons

Nothing to dislike so far with Gusto's functionality and getting the platform set up has stayed very simple.

“simple onboarding”

Pros

Onboarding process for new employees feels pretty simple. Also, it handles contracts and compliance documents really well which has been a huge help for day-to-day HR work. For smaller teams, the pricing also feels like great value.

Cons

Could use more payout and payroll options... especially if the system supported faster processing when it comes to paying employees.

“Document control is good”

Pros

I really enjoyed being able to access my 401(k) and review my monthly payment breakdowns. The whole experience felt simple and as an employee it was simple to understand at a glance.

Cons

During the time I used it, nothing stood out as problematic. I didn't run into bugs or any app-related issues.

“Strong employee benefits management”

Pros

The platform covers employee management and benefits management really well. Carrier options aren't quite as broad as some other providers or brokers but the overall setup still works nicely for small businesses and startups. Navigation is simple and it also offers a detailed, well-explained way to handle users and permissions. The only performance hiccup is that it can occasionally take a bit longer to load when you move to the next sections though the experience stays solid overall.

Cons

Customer support is helpful but issue resolution can drag on at times since I often get redirected to a different specialist for the same topic.

“simple HR workflows”

Pros

Gusto has been fantastic for me.. hands down the easiest HR system I've used. Everything feels super simple. The workflows are well thought out and I can find what I need quickly without getting stuck.

Cons

Nothing major to complain about. There have been a couple login hiccups in the past but they weren't a big deal and didn't affect my overall experience.

“five stars!!”

Pros

I've used it while working for multiple small businesses and startups and the customer support has consistently been top-notch. Using the platform felt simple and every question I had was answered quickly by their team. Even after I left a company that used it, the support crew helped me track down my W-2s and any other documents or resources I needed.

Cons

It wasn't perfect... there were occasional bugs and glitches, including problems with loading and times when it couldn't access certain information. The good part is that support was always available to jump in and resolve whatever came up.

“My experience was positive”

Pros

The platform has a really polished, modern look and it feels genuinely user-friendly. For a small company, it honestly works as a one-stop place for employees. I also appreciated the company matching options since that's a big part of benefits for most teams. Setting up state details for tax purposes was simple as well which saved a lot of back-and-forth.

Cons

Their support hasn't been great, everything seems to go through email and it can take quite a while to get issues resolved. Another limitation I ran into is that mass uploads aren't supported so any larger updates are more manual than expected. To make it worse, they're still emailing us even though we stopped using the service over three years ago.

“smooth time tracking”

Pros

I used it as an employee at my last job and it worked really well. The platform felt simple to navigate and the app ran smoothly without any glitches. Clocking in and out was quick and it was simple to review and keep track of my hours and pay.

Cons

There weren't really any downsides for how I used it. Getting the app set up was painless after downloading the link my employer emailed and using it day to day was trouble-free.

“great small-business management support”

Pros

Felt really simple for running day-to-day small business operations. When any bugs or hiccups popped up, customer support stepped in quickly and helped with customizations... especially around managing employees.

Cons

Any time something didn't go as expected, contacting customer support solved it. They guided us through the process and helped us get sorted without too much back-and-forth.

“user-friendly software”

Pros

The product is really simple and the features are accessible without much effort. Employee management has been a dream to work with and I rarely run into any bugs or functional problems.

Cons

Only thing I'd change is making it easier to get in touch with support if an issue ever comes up.

“gusto is simple to use”

Pros

Using it has been really convenient. I never had to search through tabs since everything is laid out pretty adaptively so it's simple to figure out what you need right away.

Cons

Nothing major to complain about... most things felt simple and I never ran into anything that I actively disliked.

“Notifications are great”

Pros

That Monday morning notification that tells me I've been paid is genuinely a nice touch. Most of the alerts in the app are reminders... there are about 100 notifications for tasks and bills I still need to handle but this specific one is different because it's actually positive. It makes payday feel clearer and less stressful.

Cons

No real complaints here. It has been simple to use, the setup didn't feel complicated and my payments have been depositing into my account without any issues.

“all-in-one HR workflows”

Pros

We've been using the tool as our HR platform since we started the company and it's been a real help. Everything we need is available in one place, covering the full flow from hiring and onboarding to payroll and benefits. Because of how complete it feels, we've ended up trusting Gusto for basically everything HR-related.

Cons

It would be even better if it offered more HR features and had smoother, more flexible integration options with our other staff management apps.

“reliable software”

Pros

Gusto consistently sends notifications when you get paid, acting like a helpful reminder that payday is here. That convenience is exactly why I keep using it.

Cons

Dont have any complaints with it... I'm still actively using it and everything has been working fine on my end.

“simplifies payroll and hr tasks perfectly”

Pros

It has really simplified payroll, benefits and HR tasks for my small business. The employee self-service portal makes it very easy to access pay stubs and forms. Time tracking and scheduling are spot on and I can manage everything on the go with the mobile app.

Cons

The subscription fee can be higher than other payroll solutions, which could be tough for small businesses. Plus, some of the essential features are locked behind the most expensive plan. I've also also noticed limited customization options and sometimes I run into bugs.