Gusto Reviews

“Helpful reminders”

Pros

I love that it always sends me a reminder when payday hits. It's such a nice touch and helps me keep track.

Cons

I don't have any complaints about It. I'm still using it and I haven't run into any problems on my end.

“makes shopping incredibly convenient and easy”

Pros

It's incredibly easy to use! I can simply copy and paste the code and use it at a ton of stores and restaurants, even on amazon. It makes shopping so much more convenient!

Cons

I wish they offered a physical card or a Visa card for in-store use. some stores don't accept digital ones and that can be frustrating.

“excellent HR support”

Pros

Customer support has been excellent... quick responses and helpful guidance whenever I had questions. The setup is simple and the platform is simple to navigate day to day. It also feels very cost-effective since it covers a wide range of HR tasks in one place without needing multiple tools.

Cons

The onboarding process is very simple and the interface is simple to work with. Overall pricing is affordable and the product provides a complete set of HR features for a company's needs.

“HR made simple”

Pros

It organizes payroll and HR work a lot thanks to its clean, adaptive interface and strong automation. Tax filings, benefits administration and direct deposits run pretty smoothly and that time savings really adds up. The employee self-service portal is organized in a way that makes it simple for coworkers to update their details and pull pay stubs without having to constantly loop in HR or admins.

Cons

Their support can be a bit slower than expected at times particularly during busy payroll windows. There are also occasional limits when it comes to customization for more complex pay setups. A few reports could use more options for filtering and exporting data so it's easier to get exactly what you need.

“amazing gift card options”

Pros

For us, its been fantastic. We've used it for different staff holidays and the team genuinely enjoys how practical it is, plus the wide range of gift card options.

Cons

Honestly there's nothing negative to report, I'd just love to see a few more choices for companies to pick from.

“easy timesheets”

Pros

Employees can get up and running quickly and the tax reporting has been much more consistent than what we dealt with using previous providers. Communication from the support team has also been pretty solid and the timesheet workflow is simple to use without feeling overly complicated.

Cons

Support for late payroll isn't that strong, with limited (or even no) options when things run behind. The labor classing feature still isn't very effective for shaping timesheets the way we need and the documentation section feels a bit too basic compared to what you'd expect.

“Its awesome”

Pros

My favorite thing about it is that it keeps everything in one place. I can clock in for work directly through it and my paycheck can be set up for direct deposit to go straight into my account.

Cons

A downside I ran into is that sign-in can be a little temperamental at times so I have to work around it when logging into my account.

“one-place HR hub with fast training”

Pros

What a user-friendly product!! it didn't take long to get our staff trained to use it. I also appreciate how convenient it is to keep everything in one place instead of juggling multiple HR tools.

Cons

More flexibility with the organizational structure would be a nice upgrade, the setup feels pretty one-size-fits-all for management, middle management and regular staff.

“easy navigation”

Pros

The features are simple to use and navigating around the platform is pretty simple. The time it saves ends up being worth the price when you compare it to the results you get.

Cons

It does provide solid free tools but the most interesting options are locked behind paid plans. That's what ultimately pushed me to start on the paid side.

“time-saving tool”

Pros

Workflow is super simple and it genuinely saves us a lot of time and money. Overall it feels like strong value for what you pay especially for keeping everything organized without adding extra hassle. It's been a big help for our day-to-day operation

Cons

Doing receipts on it would be ideal but the extra cost isn't something our small nonprofit can handle. Occasionally it also feels like there are extra fees for things that should be included in a product that already carries a high price tag.

“worth the cost”

Pros

The wallet feature is really useful, the benefits section is well laid out and the PTO request flow works the way you'd expect. I also appreciate being able to sign in using biometrics... it feels faster and more secure than entering credentials every time.

Cons

What's missing is a shift scheduling option that lets staff swap shifts with each other. It also doesn't include GPS tracking (or breadcrumb-style location notes) when clocking in which would be helpful for verifying attendance.

“Perfect tool for HR”

Pros

Using it has been surprisingly simple, everything feels easy to navigate. The employee management tools it offers are clear and adaptive which makes handling our HR tasks for a small team much less of a headache. Being able to access it all from mobile also helps a lot for quick updates and on-the-go usage.

Cons

Time-off functionality works well but it could go further in terms of depth. A more detailed, whole-team calendar view that clearly shows everyone's time off at once would be a welcome upgrade.

“saves me from missing deadlines”

Pros

To be honest, this tool has been such a time and money saver for me. I don't miss deadlines anymore and I'm not getting hit with fines and fees. It's definitely worth the cost.

Cons

Customizing taxes during payroll is a little tricky. You have to go back to the employee profile to make adjustments, which isn't ideal.

“easy setup but support is non existent”

Pros

setting up gusto was very easy and I was up and running in no time. For small businesses, it's a great option and the price is reasonable. You really do get what you pay for though.

Cons

Retirement contributions haven't been going to the right accounts! It's been 17 weeks of delays on the 401k and though it's not entirely gusto's fault, getting help from their team has been really tough. I haven't gotten replies to my emails. I'd change my review if I could just get some support.

“cost-effective solution”

Pros

The customer service is great and it's really cost-effective. It's very efficient and offers tons of options for all my HR needs.

Cons

No cons. setting it up was easy and it's simple to use. It's not expensive and it covers all our HR needs. great tool!

“automates payroll but support can be slow”

Pros

It makes payroll and HR tasks way easier with its simple interface and automation. It handles things like tax filings, benefits and direct deposits without me having to do anything. Plus, the employee self-service portal is perfect for letting my team manage their own info and pay stubs.

Cons

sometimes, customer support takes longer than expected especially during busy payroll periods. also, the platform isn't very customizable for complex pay structures and some reports could use more options for filtering and exporting.

“game-changer for team flexibility”

Pros

This has truly been a game-changer for our team, especially when it comes to staff holidays. They love the flexibility and all the gift card options available.

Cons

Honestly, I don't have much to complain about.

“accurate taxes but needs better features”

Pros

It's easy for my employees to use and the tax reporting is always accurate (which was a huge issue with previous providers). The timesheets are simple to fill out and customer communication has been decent.

Cons

There are a few areas for improvement. support for late payroll is lacking and the timesheet classing feature could be more effective. some of the documentation is a bit too simplistic for complex tasks

“perfect all-in-one tool”

Pros

What I liked most about this tool is that everything is in one place. I can clock in for work and get my direct deposit straight into my gusto account without any trouble.

Cons

What I like least about it is that signing into my account can be inconsistent at times, which can be frustrating

“Time savings justify the cost completely”

Pros

The features are easy to use and using the platform is very simple. The time I save using it definitely makes the cost worth it, especially considering the results.

Cons

It offers some good free tools but the more interesting features are only available in the paid plans.