Gusto Reviews

Pros

seriously, having payroll, HR, and all the state stuff in one place is a lifesaver. It's so nice to not have to juggle a dozen different apps just to get one thing done. It just makes the whole process feel smooth instead of chaotic

Cons

No complaints here! seriously I've been using it for a few months now and it's been smooth sailing.

Pros

I like that everything's centralized, payroll, HR and state registration tasks are all managed in one spot. That makes it really handy since I don't have to switch between different services to cover these core business needs.

Cons

I haven't yet found anything worth complaining about.

Pros

It's super easy to get around and saves me a ton of time. It just frees me up to focus on other parts of my business.

Cons

The only thing that bugs me are the non-stop emails from Guato and Corp net. Like we get it, you exist! ??

Pros

Managing employee benefits used to be a huge headache for me with all the health insurance and 401(k) plans. Now it all just works right through the payroll system. It's so much smoother.

Cons

Price was amazing when we were a small startup. Now that we're bigger and need more features, it's gotten pretty pricey. But honestly? The tool is so convenient and powerful that we're sticking with it. It's worth it for us.

Pros

adding new hires or contractors is so easy and takes me no time at all.

Cons

Feature request! I'd LOVE an option to pay my international contractors a fixed amount. Switching between hourly calculations is a pain. How about a simple toggle in our settings for that?

Pros

Using this payroll service has been a huge relief. The team is so professional and I can always get ahold of someone who knows their stuff. I love having all their resources and seeing which reports they've filed for me gives me real peace of mind.

Cons

I think I had to wait on hold for support once longer than I wanted? But I'm not even 100% sure, it was that minor. Seriously don't let that stop you and this service is worth every single penny.

Pros

Keeping track of employee benefits has gotten a lot simpler since I started using It. There were times when I struggled to manage health insurance, 401(k) plans, dental and vision coverage but now those pieces integrate smoothly with payroll so I don't deal with any frustrating headaches.

Cons

We originally loved the price when our company was small, but as we've grown and require additional capabilities, the fees have become quite high. Still, the ease and features are valuable enough that it's worth it for our team.

Pros

For me, bringing on new employees or contractors has been really simple and typically doesn't take much time to complete.

Cons

I'd appreciate an option to pay international contractors a flat fee rather than having to work out and enter hourly rates every time, it would be great if this could be exposed as a toggleable user preference in the settings so we can switch it on when needed.

Pros

Interface is really interactive. Managing payroll for all our different accounts is simple.

Cons

The time-tracking feature is okay but it could definitely be better. Feels a bit clunky compared to the rest of the platform.

Pros

I find this very easy to use. It connects with my other apps like QuickBooks which makes everything flow better. Customer support is fast and very helpful whenever I need them. Generating reports is smooth and having all my payroll, bank, tax and billing info in one spot saves me so much time.

Cons

so far, so good! I'm still poking around all the reports and analytics but I haven't hit any snags yet.

Pros

It is very simple to use and easy to use. It links up with other tools like QuickBooks which has really smoothed out my workflow and removed a bunch of manual steps. Whenever I reach out for assistance, customer service gets back promptly and is genuinely helpful. Running and creating reports is easy and effort-free. Having quick access to payroll records, bank transactions, tax details and billing information saves me an enormous amount of time.

Cons

I haven't experienced any problems so far, although I'm still getting familiar with all the reporting options.

Pros

It was very easy to set up and using it every day just feels natural.

Cons

I am still pretty new to this so I can't really point out any weaknesses yet. Ask me again in a couple months!

Pros

I like how simple this app is to use, everything just makes sense. When I have a question, the chat support is always there and gets me sorted out quickly.

Cons

Zero problems so far. Everything just.... works. It's refreshing honestly.

Pros

It is really simple to get up and running and I use it day-to-day naturally.

Cons

I haven't had enough time with it to judge its flaws yet.

Pros

setting up our payroll and benefits was surprisingly fast and easy. The interface is interactive so I didn't have to waste time trying to figure it all out.

Cons

Wish there were more ways to customize things.

Pros

I appreciate how easy it is to just log in and get what I need. The customer service team is always quick to respond and gives me real help. I'm also impressed with how detailed everything is. It makes handling benefits and payroll way simpler than my old system.

Cons

having to log in over and over again during one task is my biggest con. It really kills my workflow and efficiency.

Pros

The interface just makes sense, everything is right where you'd expect it. Pages load fast and work smoothly which is great.

Cons

It's been absolutely fantastic. I have no issues to report and it just does its job and does it well.

Pros

Setting up payroll and staff benefits was much quicker and easier than I expected. The interface is interactive, so I didn't have to spend hours learning it.

Cons

Although it automates most tasks, I wish there were additional customization choices. The simple design can feel restrictive when I need specific configurations.

Pros

I am really glad at how easy it is to jump into the system whenever I need it. Whenever I contact customer support they're available and reply promptly with tailored assistance. What stands out most to me is the depth of information, everything is very detailed and well laid out. Using It has simplified managing benefits and payroll considerably compared with other solutions I've used in the past, and it feels much more efficient and organized overall.

Cons

There are times when I have to sign in repeatedly during a single transaction and that becomes quite frustrating when I'm trying to move through tasks quickly and stay productive.

Pros

I have been using this for years and it's been cool to see it get better and better. Running payroll is a snap and when they added the ability to pay international contractors, it was a total game changer for me.

Cons

The support agents are awesome when you get them but it can be a wait. My real issue is the mobile site. As someone always on the go, I need my phone to work for me and it's just not a great experience right now.