Gusto Reviews

“Review”

Pros

Gusto facilitates tracking remaining PTO accessing tax forms and viewing all pay stubs.

Cons

I cant find anything to dislike about Gusto. Its detailed and user-friendly.

“Automation at its best”

Pros

Automated functions like HR queries and emails have significantly reduced manual effort. It also helps in tracking leaves for monthly quotas.

Cons

Its pricey and only larger firms can afford such software.

“Amazing product”

Pros

As a small startup we found Gusto wonderful to use right from the start. Its easy to set up user-friendly and offers a great user experience.

Cons

I wish Gusto was more affordable. While its on par with competitors startups like ours could benefit from a free trial or referral program.

“Overall great service”

Pros

This product was user-friendly for my business and employees appreciated having portal access.

Cons

Setting up weekly direct deposits was a bit challenging for my business.

“Gusto”

Pros

Gustos user-friendly interface has simplified payroll and HR tasks ensuring tax compliance and smooth benefits administration. Its features have saved us time and improved accuracy.

Cons

The drawbacks I encounter with Gusto include additional costs for advanced features limitations in customization and app integration and geographical constraints.

“Payroll Prep is Handled!”

Pros

Gusto excels in onboarding payroll tax management and W-2 preparation.

Cons

Among the features I use theres nothing I dislike.

“Gusto, the best platform for business management and payroll processing”

Pros

Users appreciate Gustos flexibility and time-saving capabilities.

Cons

I find this software comprehensive so I have no complaints.

“A Gusto fresh air”

Pros

Gusto is incredibly user-friendly allowing easy requests for time off paycheck splitting and tax document storage.

Cons

I wish customizing the app was easier and that it cost a bit less but its still worth it.

“Gusto”

Pros

Running payroll with Gusto is simple and quick with no long wait times for payment processing or direct deposit.

Cons

Gusto is my second favorite payroll provider. It offers great pricing affordability and reliability.

“Excellent first payroll experience”

Pros

As a first-time small business owner who had never handled payroll, I went into this completely anxious. Fortunately, the program proved extremely easy to use and very interactive. The layout is clean and not overwhelming which helped me keep everything under control as a beginner. What stood out most was their support team, they've been great at answering my random questions and never made me feel foolish for asking.

Cons

I honestly have no any major flaws. Once I did make a mistake by missing the deadline to submit my 401(k) contributions which forced me into a last-minute scramble to have everything in order for tax time. That error was completely mine, not due to the software. You learn from these hiccups and move on.

“Great for tracking”

Pros

Keeping track of my work hours is now amazingly simple with this platform. I'm able to edit my time entries whenever necessary, which helps when I forget to punch out. The mobile app runs smoothly with no glitches or lag. Ever since my managers switched us in January from a clunky time-tracking tool, we've noticed a big improvement in morale. Both the leadership team and my coworkers genuinely value its dependability.

Cons

Sometimes the mobile app takes a long time to load and that delay has made me clock in late on occasion. Thankfully I can go back and correct my hours afterward if required, yet those slow loading times remain frustrating.

“a huge time saver”

Pros

It has been a real time-saver for us. I honestly wish we'd discovered it earlier because it makes payroll so much simpler and lets employees handle their own stuff. For our small organization, it was definitely the right choice.

Cons

I honestly can't think of anything negative to say about It, it's been solid across the board.

“happily handles my contractors”

Pros

The interface is so interactive and easy to get around that I rarely need to hunt for anything. I was really blown away by how thorough the reporting tools are, during the height of COVID they provided the exact formatted reports I needed for SVA loan applications and forgiveness paperwork. Something that could have turned into a total headache ended up being surprisingly manageable because everything was laid out and organized so thoughtfully.

Cons

I've found that support response times could be improved, it usually takes roughly a day to get a reply. That hasn't been a huge problem for us because we haven't run into anything urgent that demanded immediate assistance but faster responses would definitely be appreciated when time-sensitive issues come up.

“perfect for first-time business owners”

Pros

It has genuinely changed the way we take care of HR for both our full-time and part-time employees. The user interface feels extremely fast and is very interactive to move through, which makes day-to-day workflows far more streamlined. Most impressive to me is how tax administration has become so much easier, what used to be a massive headache is now handled in a surprisingly clear and manageable way.

Cons

I find the insurance configuration can get overly complex at times, and that complexity occasionally undermines the otherwise smooth experience. Since we're slowly adding more team members based offshore, I'm beginning to question whether this platform will scale well for a workforce that's spread across multiple countries. We may have to explore alternative services that are better equipped to support international teams and provide simpler cross-border features.

“a huge relief for my small business”

Pros

The amount of time this saves is just amazing, processing both hourly and salaried payroll takes me less than five minutes every other week. When I was forced to switch providers on a 24-hour timeline, their support crew stayed with me through every step to pull it off. Customer service is excellent whether I'm running bonus payrolls or extra runs. They're lightning-fast on chat and if I ask for a callback someone returns my call in minutes. I also really value that they automatically take care of all the compliance forms and filings, which removes a massive workload from my desk and lets me focus on other priorities.

Cons

My main con is how it handles having hourly and salaried staff together. Because of the way payroll is structured, our company would have to push payments out several weeks to align everyone's pay periods properly, which isn't ideal. If they'd provided clearer, more detailed instructions during the initial setup, I think we could have avoided discovering this hiccup later on.

“saves hours but payroll timing is tricky”

Pros

As a small-business owner in Portland, I switched to this provider after my former payroll service left a disaster that appalled my accountant. The contrast was dramatic and it detected every conceivable federal, state, city, county and local tax levy and configured all settings flawlessly. My accountant went from exasperated to delighted. Now, when I need payroll data today, I no longer fret about pestering my accountant to comb through older records, because this solution makes finding details incredibly simple. I genuinely can't recommend it highly enough!

Cons

Nothing here really feels problematic to me personally.

“lifesaver after my payroll nightmare”

Pros

No longer do I have to stress about payroll, it's completely taken off my plate! The customer service and overall experience are outstanding; they truly get what I need. I couldn't picture moving to any other provider. They've been consistently managing all the state and local regulations so I don't need to.

Cons

no cons, everything functions so smoothly that I occasionally worry I might be overlooking features or advanced tools, particularly because it is constantly rolling out new additions and improvements for myself.

“never worry about payroll anymore”

Pros

What I appreciate most is that this tool gets straight to the point and doesn't waste my time and it highlights the essentials like when I was paid and how much showed up in my paycheck. Compared to other payroll systems I've dealt with, which hide those details behind extra logins and a maze of clicks full of irrelevant information (which drives me nuts), this is refreshingly direct. I also really like that it nudges me about important, time-sensitive items such as picking health insurance without blowing up my phone with useless alerts. They keep long legal disclaimers and other clutter out of sight unless I need them which keeps the interface clean. The simplicity is effective and I hope they stick with it.

Cons

Although I understand why two-step authentication is necessary, it can get pretty annoying over time. Navigating benefits remains a headache for me even with all the guides and honestly, benefits themselves feel like a constantly shifting mess. I'd really like to see a cost calculator where I could enter expected medical needs and compare annual out-of-pocket costs across plans for routine checkups, prescriptions, emergencies and similar expenses. That kind of tool would make choosing a plan far less confusing.

“strong payroll & personnel”

Pros

It is a great app that really helps with payroll and personnel management. The tracking features stand out and make it one of the best tools for business owners who want a clearer view of their team and payments.

Cons

There aren't any major negatives that stand out but the app should be kept updated regularly to stay at its best.

“gusto makes payroll tracking simple”

Pros

Started using it recently and it's honestly been the best way I've found to track my paycheck. Setup was quick and it's simple to log my hours and update everything when needed.. like direct deposit and tax elections. Their customer support line was also genuinely helpful which makes a big difference. Overall, I'm really happy my new side job uses it because it gives employees easy access to their pay.

Cons

One thing I wish it handled better is tax withholding by percentage. Right now it only lets me enter a specific dollar amount. Since this is a lower-income part-time job with weird hours, I end up adjusting withholding each week depending on how many hours I worked so I'm recalculating more than I'd like. That said, it does make those weekly changes pretty painless.