Gusto Reviews

Pros

The customer support team is really helpful whenever I contact them. The interface is friendly and I like that we can customize the templates to fit how we work.

Cons

Heads up if you're new to payroll like I was: the dashboard can be info-overload at first! It gets better but be ready for a slight learning curve.

Pros

Running payroll is so smooth and just works. I also love how easily it handles tracking holidays and time off for my team.

Cons

Honestly finding my way through some of the reports feels awkward. Not the most interactive.

Pros

Whenever I get in touch with customer support they're genuinely helpful and responsive. The interface feels clean and easy to use and I really like that the templates are customizable so they can be adjusted to meet our particular needs and workflows.

Cons

All the information available felt quite overwhelming at first, especially when I was new to handling payroll administration and still learning the ropes.

Pros

Payroll processing is incredibly aligned and everything runs so smoothly without a hitch, I especially appreciate how easyly it manages holiday and PTO tracking.

Cons

I find navigating some of the reports pretty awkward.

Pros

The automatic payroll is a lifesaver and the compliance alerts keep me on track without any stress. We started as a one-person show and grew into an s Corp and picking this platform was one of the best decisions we ever made.

Cons

It's handled everything we've needed so far, no complaints on that front!

Pros

I find this so easy to use and figure out. It's honestly one of the best payroll systems I've ever used.

Cons

Haven't run into any problems with it yet. Everything's been smooth.

Pros

It has saved me so much time and the annual compliance reminders help keep us on course without any issue. My business began as a sole proprietorship and transitioned into an S Corp . picking It ranks among the smartest decisions we've made for our company.

Cons

I honestly can't think of any feature or task we've required that the platform hasn't been able to manage.

Pros

The best part? The customer support. They get back to you fast and are genuinely professional and nice when you need help.

Cons

Job costing reports could use more flexibility. They feel a little restrictive at the moment.

Pros

Their support team is really quick to respond and they give me options without any pressure. Running payroll is easy and adding new employees is simple even with my team working remotely in different states. Setting it up was smooth, the interface is user-friendly and there are so many features I haven't even tried yet. Oh and I love the cat mascot!

Cons

I have no cons to mention. So far, so good!

Pros

It is very user friendly. I also love how mobile-friendly it is and it's so simple to check things or submit requests from my phone when I'm not at my desk.

Cons

Really can't think of anything negative to say. As an employee using it, I haven't had any problems so far.

Pros

Running reports is simple with this interface. I got talked into trying ADP once and quickly realized what a mistake that was and it was so hard to get basic info! I switched back here and I won't be making that mistake again.

Cons

It can get a little confusing when you're an employer getting paid through another company but support helped me sort it out.

Pros

I've set this up for three small companies now and none of them had an HR person. It's so accessible for everyone. Everything just feels easy and organized, I can't imagine managing payroll and benefits any other way now.

Cons

NO CONs so far. It's been great!

Pros

It is easy to clock in and out right from my phone which is super handy. Tracking my hours is so much easier now and requesting time off through the app is really simple.

Cons

Have not run into any issues with this one yet. Pretty simple.

Pros

I find it very easy for all our payroll needs. The clock-in/out system works perfectly, tracking PTO is smooth and onboarding new hires couldn't be simpler. Adding employees and staying on top of all the paperwork is much more manageable now. I'd definitely recommend this to any other business owner.

Cons

setup really depends on your employer getting everything configured right, it can be a pain if they're not sure what they're doing.

Pros

Legit I can't say enough good things about this platform! Both me and my employees find it really easy to use. The interface is user-friendly and actually kind of fun (that pig mascot is awesome!). My team loves that they can easily find their pay stubs and tax forms without a hassle. For me the sync with QuickBooks is fantastic and the reporting and benefits features make everything run so smoothly.

Cons

The only small issue is when I run reports, it doesn't automatically show summary and individual totals. I always have to remember to adjust the filter myself.

Pros

so impressed with how the payroll feature simplifies everything. It's made paying my team incredibly simple.

Cons

I wish it had invoicing for vendors and clients. That would be very helpful.

Pros

I'm really pleased by how the payroll tool simplifies everything, it has made handling my team's pay very simple and easy.

Cons

It would be great if there were invoicing capabilities for vendors and clients . I wish that feature existed.

Pros

The customer service team is fantastic and very helpful. I find the whole thing easy to use and entering payroll info feels very handy..

Cons

Building reports can be frustrating sometimes. The interface isn't as friendly as it could be and could use some tweaks to be more user-friendly.

Pros

Their customer support team has been amazing and incredibly helpful. I also find the interface very simple to use and entering payroll details comes across as quite interactive.

Cons

I get frustrated at times when I try to build reports. the layout isn't as easy to use as I'd like and it definitely needs improvements to become more user-friendly.

Pros

I can always count on their team for excellent help and support whenever I have a problem.

Cons

Can't think of anything negative so far! Been using this with three clients and no issues that bother me.