Gusto Reviews

Pros

Everything about it that I care about, its services and customer support, has been a standout for me.

Cons

No cons from me!!

Pros

I really appreciate user-friendly interface, it makes it simple to navigate my benefits and handle my time off tasks. It also feels like it simplifies areas that other platforms tend to over-complicate especially when it comes to accessing benefits administration.

Cons

Occasionally.. I've noticed a small glitch though it's happened rarely and hasn't been a major problem overall.

Pros

No real problems have come up and the platform fits our needs really well. It takes a chunk of workload off the HR team and having everything under one roof is a big help. I especially appreciate not dealing with multiple silo portals, being able to submit reimbursement requests, log worked hours for the week and pull paystubs without jumping between separate pages keeps things simple.

Cons

There aren't many downsides. A small annoyance is that when I'm entering time with the time tracking tool (hour range plus description), clicking outside the box by accident can cause the entry to disappear and I lose what I typed. That happens at least once a week so recording time can sometimes take almost double the usual effort. Another minor issue is that some of our employees shouldn't have to add a description but the system currently makes that field mandatory. It would be great if an admin could configure which fields are required for time tracking entries.

Pros

I'm getting HR services and the overall experience is right on point, my satisfaction is consistently high.

Cons

The service is already very satisfactory so there isn't much to complain about for me with it.

Pros

Very easy to use and most of the features feel simple and user-friendly.

Cons

So I noticed a lack of updates from gusto, no new features are rolling out and the current system has quite a few ongoing issues.

Pros

Setup is surprisingly simple and quick to get started right away. Pricing feels cost-effective and the integrations are genuinely strong, everything connects well with tools like Xero, QuickBooks and Slack without much hassle.

Cons

Felt a minor snag during tax registration in one state and I also ran into some confusion around a Workers' Comp policy. That said, support took care of both problems quickly and got me back on track.

Pros

The Gusto wallet is useful for employees who want to track their hours without digging through reports. The HR team usually does a solid job responding to questions and helping sort things out.

Cons

System has a lot of broken logic and updates can introduce new problems or force you to buy extra licenses without any clear warning. Also, it doesn't seem well set up to meet California Labor law requirements. Payroll for California employees also needs manual calculations for every single person and that's been an open issue for years something they claimed they were working on more than two years ago but it still hasn't been fixed.

Pros

It lets me run payroll in sync with ProCare which has made the whole process feel a lot more aligned. I can enter payroll details as the pay period progresses and the system keeps everything saved so changes don't get lost. The ProCare time sheets also integrate right into it so I'm not manually calculating hours worked anymore.

Cons

I haven't run into any feature I dislike. Payroll runs smoothly and employees reliably get paid on time through direct deposit.

Pros

Checking payroll, updating personal pay and adjusting deductions right from my phone has been a lot more simple than expected.

Cons

No complaints so far, everything I need is working for me.

Pros

Using it has felt pretty simple from day one, including the setup. Payroll takes only a few minutes and employees can log into the portal to view their files and other key info. It also automates a lot of the routine admin that usually eats up extra time and the system sends useful notices and reminders to help you stay compliant, whether it's something critical or just a prompt to run payroll.

Cons

Everything's been working really well overall. The only part that gets annoying is that the software doesn't seem to remember my login details so I end up re-entering credentials each time. Occasionally it also triggers the two-step authentication again which is a little inconvenient though it hasn't been a dealbreaker.

Pros

Feels really simple to use and it makes running payroll plus handling payroll taxes basically painless.

Cons

Before I hired more employees, I couldn't set up health insurance coverage for just myself.

Pros

We enjoy keeping employees feeling appreciated and we use it to handle incentive and bonus payouts. It's simple to manage so it fits our workflow well.

Cons

One small hassle is making sure the emails don't land in the spam folder, our inboxes have pretty strict filtering rules for gift card messages.

Pros

The customer service team was quick to help us get set up and they explained the different features clearly. Their guidance made the whole onboarding process feel simple.

Cons

Gusto can't connect to our current timeclock but that hasn't really affected us much day to day.

Pros

I appreciate Gusto for its services and customer support.

Cons

I appreciate everything about Gusto from its services to its customer support.

Pros

Gusto makes meal planning and preparation effortless by delivering recipe cards and ingredients to my doorstep.

Cons

Sometimes the ingredients might not always be the best but Ive been using this service for at least two years now and its a very rare occurrence.

Pros

Accessing and claiming my gift card was straightforward with Gusto.

Cons

Gusto is new to me. I didnt know about it before now.

Pros

I find Gustos interface very user-friendly especially for managing benefits and time off tasks. It simplifies tasks that can be complicated on other platforms.

Cons

Occasionally Ive encountered some glitches but theyve been infrequent overall.

Pros

Gusto meets our needs perfectly without any obstacles. It saves time for our HR staff and having everything in one place is convenient.

Cons

There arent many drawbacks. One issue is accidentally losing entered time tracking data and another is the inability to customize required fields in time tracking entries.

Pros

Im satisfied with the HR services provided by Gusto.

Cons

I find the services I receive from Gusto very satisfactory.

Pros

Gusto is easy to set up and use with great integrations with other programs like Xero QuickBooks and Slack.

Cons

We had a small hiccup with tax registration and confusion with a Workers Comp policy but customer service quickly resolved both issues.