Gusto Reviews

“Lots of poorly thought software logic - Gusto unwilling to fix”

Pros

The Gusto wallet is excellent for tracking time and the HR team is responsive to questions.

Cons

There are several broken logic issues in the system and updates sometimes cause unexpected problems. Compliance with California labor law is also lacking.

“Payroll Made Easy”

Pros

Running payroll with Gusto aligned with ProCare is seamless. I appreciate how it saves changes as I enter information throughout the pay period.

Cons

I havent found a feature I dislike yet. Everything runs smoothly and employees are paid on time.

“Best service around”

Pros

Managing payroll and deductions from my phone is incredibly convenient with Gusto.

Cons

Nothing to mention.

“Love Gusto!”

Pros

Gustos simplicity and automation make tasks like payroll and compliance effortless. The reminders for crucial tasks are helpful.

Cons

Gusto has been great so far. The only frustration is the software not remembering my credentials consistently.

“Great product!”

Pros

Using Gusto makes payroll and taxes seamless and straightforward.

Cons

I couldnt offer health insurance to myself before hiring additional employees.

“Gusto”

Pros

Gustos user-friendliness makes it accessible to anyone familiar with using email.

Cons

Theres nothing I dislike about this product.

“Great tool for employee incentives”

Pros

We use Gusto to manage incentives and bonuses for employees which is easy to do.

Cons

Ensuring emails dont end up in spam was a bit annoying due to strict inbox rules for gift cards.

“Great product!”

Pros

The variety of merchants available with Gusto is a plus.

Cons

I have no dislikes about Gusto. I like everything about it.

“Great product with ease of use!”

Pros

The customer service team helped us set up Gusto quickly and provided informative assistance.

Cons

It cant connect to our current timeclock but it hasnt impacted us significantly.

“Don't Waste Your Time - Either pay for Pro or Don't choose Gusto”

Pros

I appreciate that Gusto handles filing payroll tax forms.

Cons

Customer service is terrible with long wait times and language barriers. An issue with payroll blockage due to a software error remains unresolved.

“Support needs work”

Pros

I'm glad they handle filing the payroll tax forms for you because that part helps take a big administrative load off.

Cons

Customer support has been a mess... very long wait times and it's been frustrating trying to get help from representatives who don't seem to be fluent in English as a first language. There also doesn't feel like there's any real commitment to seeing problems through to a resolution. One of my clients had payroll blocked due to an error in Gusto's system, it flagged that I wasn't paying the bill but it turned out to be a software issue on Gusto's side and there was nothing I could do to correct it. I contacted them at the very start of the month and was told it would be fixed in a few days. By month-end, the problem still wasn't resolved so I called again and was told they'd open a ticket. A week later, the issue was still unresolved.... and as of me writing this, it hasn't been sorted out yet. The bigger problem is that none of this was caused by my client or by me yet the client ended up paying the price since we couldn't process payroll on time. No one escalated it or took ownership to get it resolved. If you have a dedicated account rep, I've heard things work better but without that, it feels like a risky purchase. It turned out to be one of the costliest mistakes I've seen (besides maybe choosing QuickBooks Payroll instead).

“onboarding made simple”

Pros

Being able to onboard new hires is a huge help. It saves a lot of time and I don't have to stress about staying compliant or chasing down the latest paperwork. The system handles the tax payments and generates the W2s automatically which genuinely makes my day-to-day a lot easier. Thanks for that!

Cons

The initial transfer was a bit bumpy, with a few glitches along the way. Once those issues were sorted out, the whole process settled down and runs fairly smoothly.

“convenient to use”

Pros

Standout part of this tool for us is that our clients genuinely find it simple to use and they've been really pleased after switching from their previous payroll providers. It's been a smooth transition overall and the feedback we get has been consistently positive.

Cons

We did run into some support and setup headaches in early 2021 when we were trying to get help onboarding our small business clients but those problems have been largely fixed since then.

“My experience was great”

Pros

Tracking all my hours and handling payroll in one place has been really convenient and the debit card is a nice bonus too.

Cons

Everything feels pretty simple though signing in every time I clock in or out gets a little tiring.

“user-friendly tool”

Pros

I really enjoy how simple it is to use especially when it comes to getting paid and putting in requests for time off.

Cons

There isn't any feature I dislike

“quite affordable”

Pros

It's really quick to use and the pricing feels reasonable. The platform includes a complete set of benefits like a 401(k), health insurance and other perks all in one place which makes setup and day-to-day management much simpler.

Cons

Feature-wise it's strong but the HR tools could be more capable especially the document section. Organizing files there could use a better system or workflow to make it more adaptive.

“Great tool”

Pros

Love how simple it is to use. The referral incentive they offer is genuinely impressive and the option for a Gusto debit card is a big plus, you can withdraw money before payday even hits.

Cons

Everything about Gusto has worked well for me. Editing the hours I've worked is simple and the overall experience stays user-friendly.

“mobile access is handy”

Pros

Employees can access the system right from their mobile phones which makes day-to-day use pretty convenient.

Cons

Customer service feels nonexistent when there's an actual, real-world problem to deal with.

“i recommend”

Pros

The mascot is genuinely adorable and I really enjoy the way he guides you through everything.

Cons

Nothing to complain about,it's been pretty simple to find whatever I need.

“Transfer was a little shaky, but good system once up and running.”

Pros

Onboarding new hires with Gusto is effortless and it simplifies compliance tasks.

Cons

There were some glitches during the transfer but its been smoother since.