Gusto Reviews

Pros

Onboarding new hires with Gusto is effortless and it simplifies compliance tasks.

Cons

There were some glitches during the transfer but its been smoother since.

Pros

Clients find Gusto easy to use and have been satisfied with switching from other payroll companies.

Cons

We faced challenges setting up our small business clients in 2021 but most of those issues have been resolved.

Pros

Gustos ease of use navigation and customer service are outstanding.

Cons

The only current issue is being new to the system but once integration is complete I anticipate no complaints.

Pros

Tracking hours payroll and using the Gusto debit card are convenient features.

Cons

Everything seems straightforward but having to log in every time for clocking in/out is tedious.

Pros

I love the simplicity of using Gusto especially for getting paid and requesting time off.

Cons

I dont have any features I dislike about Gusto.

Pros

Gusto offers a full platform with various benefits all easy to use and cost-effective.

Cons

While the features are great overall I believe the HR tools could be more powerful especially the document section.

Pros

Gustos ease of use referral incentives and early access to funds with the Gusto debit card are excellent features.

Cons

I love everything about Gusto especially the ease of editing worked hours.

Pros

The mascot adds a fun touch to the platforms appeal.

Cons

Nothing to note; Ive found it easy to navigate and find what I need.

Pros

Employees find it easy to access Gusto via their mobile phones.

Cons

Customer service is nonexistent for real problems!

Pros

There's potential for it to turn into a solid system but the customer support has been awful. It also feels like they don't take the impact on my employees seriously.

Cons

Pretty much everything is disappointing especially customer service. They don't follow through on promises and that whole process has been very poor overall.

Pros

It connects well with benefit providers and pricing is significantly lower, roughly 75% of what ADP charges.

Cons

The customer service shuts down at 4pm and will actually hang up right before then (around 3, 59pm). Payroll professionals don't get any real flexibility to override pay period dates or adjust pay increases. A lot of the support staff who handle return call requests don't speak English as a first language which has led to major communication problems and incorrect fixes. Even emails about tax-related issues don't move forward... messages are only acknowledged as received, without any real resolution.

Pros

Being able to log in and manage my payroll tracking has been really simple. Updating my direct deposit details was also quick and simple and the UI is honestly my favorite part of the whole experience.

Cons

Nothing negative really came up for me over the two years I used it. Getting set up and managing everything felt uncomplicated.

Pros

The interface is simple and feels simple to navigate. It handles human resources across the board, including employees, salaries, incentives and even permanence and it also helps support customers as well.

Cons

Feature set seems geared more toward small and medium companies and doesn't quite cover the needs of larger organizations. On the HR side, it doesn't bring in new employees as well, it supports existing staff better than onboarding new hires.

Pros

I enjoy the simple, clean design of both the website and the emails. Navigation feels simple and the information is presented clearly which I really value especially when it comes to my payroll.

Cons

A few tasks can occasionally feel a bit complicated and it's not always super obvious what the next step is to finish something. For example, I may need to check my email for a specific link and that detail isn't always clearly spelled out. Aside from that, everything else has been working well.

Pros

This software feels really simple and a pleasure to use. It helps a lot with taxes because it automatically files them and it also records our company employees' payroll with all the relevant details.

Cons

There aren't any noticeable issues so far.

Pros

The interface feels user friendly and the pricing is pretty affordable. It also integrates smoothly with other tools which makes it convenient to fit into an existing workflow.

Cons

Customization options are fairly limited and the reporting features don't go very far. Scalability is also constrained so it may struggle as you grow.

Pros

Support team really stood out when I ran into a couple of issues while setting up my account. I wasn't fully aware of the tax requirements and paperwork I needed to complete but customer service walked me through everything and made the process feel a lot more manageable.

Cons

It would be nice if I made even more use of Gusto's software features since there seem to be additional capabilities I'm not using yet. I'm aware I could take better advantage of what's available as I get more comfortable with the platform.

Pros

While Gusto has potential the poor customer support and lack of concern for employees are disappointing.

Cons

Everything else is fine but the poor customer service and lack of follow-through on promises are significant issues.

Pros

Linking with benefit providers is seamless and cost-effective approximately 75% cheaper than ADP.

Cons

As a payroll professional Ive encountered challenges with Gustos customer service. They end calls promptly at 4 pm even hanging up at 3:59 pm. Theres limited flexibility with period dates/pay increases. Many support agents have difficulty communicating in English leading to misunderstandings and unresolved tax issues via email.

Pros

Managing payroll and changing direct deposit details was effortless. The user interface stands out as my favorite feature.

Cons

My two-year experience with Gusto was flawless. Setting up was a breeze and I encountered no drawbacks.