Total 2056 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

23%

3

Stars

3%

2

Stars

2%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

HW
Hank Witmayer

Accounting, 1-10 employees

More than a year

3.0

“good value!!”

Pros

It included a lot of solid features for the price and the app itself felt pretty good to use.

Cons

Over time, the pricing started creeping up for pretty much everything and a few of the best amenities were removed.

Rating Distribution

Ease of use

6

Value for money

3

Customer Support

6

Functionality

5

C
Chirag

IT, 500+ employees

More than a year

5.0

“Gusto will do the job”

Pros

While suitable for startups Gusto may become limiting as businesses scale up.

Cons

The customer support team lacks training for handling special cases and tax calculations may not align with Indian taxation laws.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

D
Damilola

Consumer Services, 101-500 employees

Less than 6 months

4.0

“Payroll services with Gusto”

Pros

The updated app introduces exciting new features highlighting Gustos commitment to its clients.

Cons

Once my data got wiped inexplicably and I had to re-enter everything.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A
Adamu

Healthcare, 1-10 employees

Less than a year

4.0

“Gusto product reviews”

Pros

Gusto simplifies HR tasks effortlessly.

Cons

Gusto works perfectly fine but the pricing is steep.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

C
Candace

Education, 500+ employees

More than a year

4.0

“A GO for Gusto!!!”

Pros

The products simplicity colorful visuals and real-time updates enhance the user experience.

Cons

Im not fond of how frequently I get logged out of the software or the maintenance downtimes.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

D
Dimitrios

E-learning, 1-10 employees

More than a year

5.0

“Do payroll very easy”

Pros

Information gathering and processing are smooth and efficient.

Cons

Giving access to employees can be cumbersome at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

V
Vikram

Accounting, 1-10 employees

Less than a year

5.0

“Gusto Review”

Pros

Gusto made payroll adjustments a breeze even for bookkeepers like me handling client accounts.

Cons

Gustos reporting capabilities need enhancement and customer support can be slow. More self-service options would be beneficial.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jason

Insurance, 1-10 employees

More than a year

5.0

“Excellent payroll software.”

Pros

Setting up and automating payroll with Gusto is hassle-free.

Cons

Making changes to the business post-setup can be challenging but the customer service is exceptional.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Andrew

Nonprofits, 1-10 employees

More than a year

5.0

“Gusto - Payroll and Direct Deposits”

Pros

The paycheck splitter notifications and tax form accessibility make Gusto user-friendly. Contract employees find it effortless to use.

Cons

Former employees struggle to retrieve their tax information after leaving the non-profit. It would be helpful if there were provisions for accessing tax forms post-employment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Amanda

Cosmetics, 1-10 employees

Less than a year

5.0

“Great payroll”

Pros

Gustos payroll feature is accurate and highly recommended.

Cons

So far Gusto has been an excellent investment with no downsides.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

S
Sedalia

Healthcare, 1-10 employees

More than a year

5.0

“Make Your Life Easier with Gusto”

Pros

Gusto streamlines mundane payroll and tax tasks providing timely reminders without overwhelming users.

Cons

Gusto has been problem-free for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Daina

Construction, 1-10 employees

Less than a year

5.0

“Daina's Review”

Pros

Highly recommended for its ease of use.

Cons

I havent encountered any issues with Gusto; its fantastic!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Mia

Marketing, Advertising, 51-100 employees

Less than a year

5.0

“Gusto is user friendly”

Pros

Notifications for bi-weekly payments are a convenient feature.

Cons

Gusto is easy to use and access with no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 101-500 employees

Less than a year

5.0

“Lead”

Pros

Gusto excels in HR services and tax management.

Cons

Gusto has no drawbacks; it surpasses its competitors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P
Parth

E-learning, 500+ employees

More than a year

4.0

“Make HR task Easy with the help Of GUSTO”

Pros

Gusto reduces HR and admin workload by transitioning manual tasks to an online database offering an interactive onboarding interface and managing salary flow efficiently.

Cons

Uploading onboarding documents sometimes triggers errors and clearing browser cache regularly is necessary.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

R
Rahul

Consumer Electronics, 1-10 employees

More than a year

5.0

“Effortless HR/Payroll”

Pros

Gusto serves as a comprehensive HR solution offering payroll and employee benefits management with top-notch support from experienced professionals.

Cons

Gusto simplified the employee management process for our small team handling everything from hiring to payroll effortlessly. Its like having an in-house HR team. Im thoroughly satisfied with the product.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0

“Fantastic clean HR suite”

Pros

Gusto impresses me as an outstanding HR app. Its design is impeccable focusing on fulfilling all HR needs without overwhelming users. Unlike Rippling which can feel cluttered and buggy Gusto maintains simplicity and clarity perfect for handling payroll employee management and compliance effortlessly.

Cons

Occasionally the interface lags though its improving. Otherwise I have no major complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

5

Functionality

8

A
Andre

Social Media, 1-10 employees

More than a year

5.0

“One of the best Payroll softwares”

Pros

Transitioning to Gusto from previous payroll software was seamless and its user-friendliness stands out among competitors.

Cons

While I wish it were cheaper its flawless performance justifies the cost.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

8

S
Sharem

Content Marketing, 1-10 employees

5.0

“Exceptional user experience”

Pros

Gustos customizable reports and comprehensive employee records are highlights for me. Plus it offers convenient tax form submissions for businesses.

Cons

I have no complaints about Gusto; my experience has been fantastic with excellent support from their team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P
Paloma

Accounting, 500+ employees

More than a year

5.0

“Easy and straightforward payroll software”

Pros

What stands out to me about Gusto is its user-friendly platform making it easy to navigate and access necessary reports and tracking tools.

Cons

Downloading reports can be tedious since they open in another window and require conversion before downloading.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10