Gusto Reviews

Pros

The platform is simple for handling everything HR related in one place. It's been especially helpful for managing tax forms, contracts and payroll, including W 2s particularly for a small team that doesn't have an in house HR or finance person managing those details.

Cons

No complaints at all.. it has worked really well for me and the platform feels solid.

Pros

The ease of use and user experience are exceptional. Employees find the tool easy to navigate, and it provides valuable insights for payroll, benefits, and time off.

Cons

There's room for improvement in refining processes. The performance management process requires further development to tailor it to the organization and its structure.

Pros

Gusto was incredibly intuitive and easy to grasp. The interface is sleek, presenting information in a well-organized manner. I encountered no difficulties using Gusto and would highly recommend it.

Cons

I didn't notice anything negative while using the tool. I really liked the user experience/interface.

Pros

Using this tool feels like it comes with real advantages compared to other payroll platforms. When mistakes happen or something doesn't go right, they tend to jump in and get things sorted fast which is a big help.

Cons

A couple of late payments have popped up but that's been the only real downside I've run into so far.

Pros

What I appreciate most about this software is the effortless access to various tools. The program is straightforward to navigate.

Cons

What I find bothersome about this software is that when it sends emails regarding salary payments, it reveals the payment amount. I'm not comfortable with this due to privacy concerns. If someone were to access my computer and email, they could see the exact amount paid.

Pros

After setup, it's simple to use. I especially enjoy the direct deposit day screen, where you can immediately see your paycheck amount, what's been allocated to taxes and your 401(k) balance. Having everything laid out in one place made taxes feel a lot simpler. Requesting time off is also pretty smooth and it clearly shows how much time you have.

Cons

Adding projects for team members doesn't always work cleanly, admins end up getting reminded that certain teammates were left off projects. Customer service hasn't come up much for us (which is a plus) but when we do reach out, it tends to be more about promoting new features than taking feedback seriously. It also feels like they don't consistently listen to bugs or suggest real fixes based on input.

Pros

It's contemporary, effortless, and rapid. Gusto facilitates the smooth onboarding of new employees and contractors. Their customer service is prompt and responsive. We rely on Gusto for payroll management, tax payments, contractor payments, and employee benefits. Every HR professional needs Gusto; it's dependable and virtually error-free. Gusto's time tracking feature saves us time and minimizes errors compared to manual tracking. The software reminds us of staff birthdays and work anniversaries, which fosters a positive culture. Adding new employee data is quick and easy. The user interface is well-structured, and employees appreciate its simplicity, allowing them to view hours worked, sick leave, and more.

Cons

Gusto is truly exceptional, and I believe every business should embrace and leverage its outstanding features. I have yet to encounter any drawbacks.

Pros

With this tool, it's possible to handle company payrolls, bring on new employees and terminate them whenever needed. The system also sends email reminders ahead of payroll deadlines so nothing slips through the cracks. It automatically calculates payroll taxes as well which saves a lot of manual work.

Cons

Getting started takes a little getting used to though the workflow feels more simple as you spend more time with it.

Pros

It's incredibly convenient because of its simplicity and the standout feature of online payroll.

Cons

I've noticed a growing dependency on this software because it has significantly simplified my life. Occasionally, it experiences slowdowns due to high traffic.

Pros

They assist with payroll and are very easy to set up.

Cons

The site experiences occasional glitches, but aside from that, it's good.

Pros

Accessing pay stubs and tax forms is straightforward.

Cons

All the functionalities met my needs adequately.

Pros

Gusto offers easy setup and is well-suited for small businesses. The experience of onboarding new hires is pleasant. The interface for usernames is uncomplicated and effortless. For a small company, it's the optimal choice.

Cons

The online assistance leaves much to be desired. Additionally, Gusto comes with a relatively high price tag.

Pros

The advantages of using Gusto include its simplicity, catering to both employers and employees. Employees can conveniently clock in and out using a smartphone app, which they prefer over other time tracking systems. Connecting my CPA with Gusto for tax and accounting oversight was seamless. Gusto streamlines the employee onboarding process, making it much smoother. In summary, the product is effective, user-friendly, and efficient.

Cons

Gusto's integration with 401k contributions has its limitations. I find myself having to manually provide our financial advisor with 401k contribution details for employee elective deferrals. While not a major issue, it can be a slight inconvenience.

Pros

It saves time on HR tasks specific to our company.

Cons

It would be beneficial to incorporate a range of employee assessment practices.

Pros

The platform is really simple to use. When I need to update my withholding, the process is simple and quick. I also appreciate being able to pull my W2s electronically whenever I want.

Cons

No issues here, my experience has been great and I'd absolutely recommend it.

Pros

I really liked how this product organizes payroll for small organizations and mid-sized enterprises. It handles employee time reporting and turns that into a simple process for paying staff on time.

Cons

Would be even better if the software also covered more HR management features, like compliance support and report filing.

Pros

It is incredibly user friendly... simple to set up and simple to manage. Customer service has been top-notch every time, with friendly, helpful and genuinely knowledgeable support. I especially like how easy it is to add or remove employees as your team changes. Payroll feels fast and smooth to run and the email reminders are a lifesaver during hectic weeks when deadlines can slip. Overall, the platform stays simple to use and whenever anything comes up, support has been consistently excellent and impressive.

Cons

There's really nothing I'd change. The software has been solid and effortless overall.

Pros

So simple to use and this makes it quick to get started. That said, it doesn't offer many advanced features or deeper capabilities beyond the basics.

Cons

A noticeable gap in employee development tools is there... things you'd expect from bigger platforms like ADP or Paychex.

Pros

I consistently got my W2s right on time and it was pretty simple to pull them up online. The Gusto card also proved really helpful during pay and tax season.

Cons

It would be nice if searching for documentation was a bit more simple.

Pros

This software has expedited my work, enabling quick employee management and timely hiring. Even with basic accounting knowledge, Gusto simplifies account details entry and fulfills tax requirements on a monthly and quarterly basis.

Cons

After about a year of usage, it started slowing down. Occasionally, we had to upgrade and wait for 15-20 minutes. However, Gusto is providing the best service possible. Interruptions were troublesome due to our schedule and the need to update each computer system.